Esher Manor Care Home - Avery Collection

42 Copsem Lane, Esher KT10 9HJ
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9.8 180 Reviews
  • Esher Manor Care Home - Avery Collection, Esher
Welcome to Esher Manor, a haven for those seeking exceptional care and support services in a luxurious environment. The residence accommodates up to 83 residents, offering a variety of living spaces, including studio apartments, one-bedroom apartments, and one-bedroom deluxe apartments. Esher Manor offers dementia, respite and residential care.

Equipped with en-suite facilities and complemented by 24/7 available care services, each apartment is designed to exude a homelike ambience. The home's unwavering commitment to resident care is demonstrated through a dedicated team of fully qualified professionals who ensure compassionate and dignified assistance.

Embracing couples and companions, the home prioritises well-being, comfort and joy.

The person-centric approach sets the home apart, crafting individual care plans that evolve with residents’ needs. For those requiring dementia care in Esher, the expertly trained team specialises in supporting individuals with cognitive disorders like Alzheimer’s.

Esher Manor is not just a care home. It is a warm and inviting community. From thoughtfully decorated interiors to a vibrant atmosphere, residents immediately feel at home. Enjoy remarkable facilities, including a cosy cinema, a private dining room, and beautifully landscaped gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £2000
  • Self-Funded Residential Dementia Care: £1850 – £2000
  • RESPITE Self-Funded Residential Care: £1650 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1950 – £2100

Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.

These prices are only a guideline, please contact Esher Manor Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Monika Siewierska (General Manager)

Local Authority / Social Services

Admission Criteria

  • Private, LA Funded With Top Up
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (12)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (12)

Esher Manor Care Home - Avery Collection Reviews (180)

9.8

Esher Manor Care Home - Avery Collection has a Review Score of 9.8 (9.765) out of 10, based on 54 reviews in the last 2 years.
Over all time Esher Manor Care Home - Avery Collection has 180 reviews.

Overall Experience
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Reviewer Connection to Esher Manor Care Home - Avery Collection
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Total of 180, showing 61-80
Review from Marilyn A (Respite Resident) published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We came here for a short break so that I could get away from all domestic duties. I am pleased to report that we were well looked after; I did not even have to make a cup of tea while here. Everything was done for us. All the staff were extremely helpful and obliging.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

From everyone at Signature At Esher, we are delighted that you enjoyed your respite stay.
We look forward to seeing you again should you require a break in the future.

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Review from C L (Daughter of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were really lovely and understanding and went out of their way to help the family with a messy situation.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher. We are so pleased that we were able to help.

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Review from E W (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent two weeks’ respite at Signature. She had a very happy and comfortable stay and thought the staff were so friendly and helpful. Already positively talking about the next respite stay later in the year.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Signature At Esher. We are delighted we were able to help your mother with her respite stay, and we look forward to seeing her again later in the year.

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Review from Andrew J (Son of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents went to Signature at Esher for respite care after my dad had a spell in the hospital. Mum went with him as he acts as her primary carer. His recovery was remarkable - and the Signature team deserve great credit. I found them to be personable, professional and caring. My mum, who has mild
dementia, also benefitted greatly from the experience - initially shy, the team coaxed her into flower arranging, wreath making and assorted other activities. In short, I would highly recommend Signature at Esher.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher. We are delighted that your parents have made a great recovery and that Mum is involved in many of our activities. The team will be delighted with your review. Thank you.

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Review from Justin M (Son of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the Signature in Esher for almost a month now, and she honestly could not be any happier. The staff, food, care, activities and rooms are of an excellent standard.
I would recommend this to anyone.
With best wishes to the team.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for reviewing Signature At Esher. We are delighted that your mother is enjoying living at Signature At Esher, and we are delighted to have her as a resident. We hope to see you visiting us soon. The team will be delighted at your comments for our review.

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Review from Steph R (Daughter of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Signature of Esher for over two years now, and I can honestly say it is the best care home I have ever known. The staff are exceptional; they genuinely care and treat Mum and myself like family. The activities are endless - keeping fit, baking, bus trips, singers, dancers - you name
it, it’s going on! The home is like a 5-star hotel, and Mum's room is beautiful and cosy. The food is great, and there’s always coffee and treats when we visit, especially for my 5-year-old, who loves seeing her nanny. I always receive such a warm welcome, and nothing is ever too much trouble. I would recommend Signature to everyone.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher. Our team will be delighted with your wonderful comments, and we look forward to seeing you and your family visit us soon. Thank you so much.

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Review from J E (Daughter of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has resided at Signature at Esher for three and a half years.
She went to live there with mild dementia and poor eyesight at the age of 95.
She lived in assisted living initially and enjoyed the freedom of movement between her room, lounges, bistro and gardens.
She loved music and dancing
activities, baking and flower arranging etc.
As her health worsened, she moved to the reminiscence floor. She had very little sight by then and had also suffered a broken hip, but the staff did everything to get her mobile again so she could walk around with a stick.
They also made sure that Mum had access to all the wonderful music she so enjoyed.
I used to love going in to see her and was a regular visitor two or three times a week.
Mum luckily had lots of other visitors.
The staff were lovely, warm and welcoming when we went to visit, and over the years, I got to know the staff well.
There was an atmosphere of care and compassion there both for Mum and her needs, but also for our family.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

We are delighted by your wonderful comments and support of Signature At Esher. Thank you for taking the time to review; our team really do appreciate all your positive comments.

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Review from Kathryn R (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Signature at Esher for respite after breaking her arm. It's been a lovely place for her to heal and feel safe. The staff are so friendly and helpful. The restaurant has a really nice atmosphere, and all the activities offered to make the home a very enjoyable place to stay.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher. We are delighted that your mum was able to recover and rest from her accident, and we wish her well on her return home.

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Review from Greg B (Nephew of Resident) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had little experience with care homes, I had an impression they weren't up to much. However, Signature at Esher was an extremely pleasant experience. A nice environment, clean with genuinely caring people, made for a great stay. It's obvious the staff have the best interest of their residents
at heart - what more can you ask for.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for reviewing Signature At Esher following your experience with your loved one. We really appreciate you taking the time to send us a review.

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Review from J L (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has stayed in reminisce for just over a year. During her time there, she was treated with kindness, dignity and respect. All the staff, from nursing through to reception, are kind and helpful. The wide range of activities helped to keep Mum stimulated and interested in the world around her. A big
thank you to everyone.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Signature At Esher. The team will be delighted to read your positive comments; thank you.

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Review from Rosemary F (Respite Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent two very enjoyable weeks at Signature Esher whilst recovering from a fractured pelvis. The meals were excellent, I had a very nice apartment, and I enjoyed participating in the multiple activities provided. The care home has a pleasant garden with lots of spring bulbs coming up.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Signature At Esher. We are delighted that you enjoyed your respite stay, and wish you well with your recovery.

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Review from Pete S (Brother of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my limited experience with Signature at Esher, I have been very impressed with all aspects of the organisation, staff and facilities. Given the chance, I would move in tomorrow myself. Can't say more than that!
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your wonderful comments; we really appreciate it.
We look forward to you seeing you visit the home soon.

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Review from S B (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a Chairman of the NHS for 20 years, and I know what great care looks like.
When my mother said that I could not have found anywhere better, I could not have agreed more. The care my mother experienced was outstanding. The first thing you realise is that everyone is part of the team and
the warmth, kindness and care are cultural and real. They supported and respected all of the wishes my mother made, even when these were not easy to achieve. This team believe in going the extra mile.
I would recommend this home to anyone and only wish my mother had moved here earlier.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to write a review.
The team will be overwhelmed by reading your review. We thank you for taking the time to share your experience at Signature At Esher. Thank you.

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Review from Ali K (Respite Resident) published on 30 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed at Signature, Esher for two weeks following double knee surgery. The staff were kind, professional and supportive. My room was lovely and very comfortable and meals were delicious with plenty of choice. My guests enjoyed visiting and having coffee and cake in the cafe. I would thoroughly recommend
it as a place to recuperate.
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Review from L G (Daughter of Resident) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Signature at Esher for what we hoped would be a few months of respite care. Sadly this was not to be, as he died after only a few days. He had stayed at Signature a year ago for respite care and came out feeling well and rested so we were hoping for a similar outcome. Having been there
previously, we knew Dad was going to be well looked after and he was welcomed and greeted like an old friend. The staff cannot be praised highly enough, so kind, patient and caring. It's very difficult when a parent reaches a point in their lives where their children are no longer able to provide the care they need but the staff made this move as smooth as it could be. Communication was always excellent. We can honestly recommend Signature if you are looking for a happy, caring environment for your relative.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher, at a very difficult time for you and your family. Please accept our condolences on the passing of your father.

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Review from R H (Brother of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my brother into the Signature at Esher care home. The process was very straightforward and made as easy as reasonably possible.
My brother has now settled in and is happy with both the environment and the care that he is receiving.
We can see improvement in his state of health as a result.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for reviewing Signature At Esher. We are delighted that your brother has settled in and is happily enjoying the environment and care, and so pleased to hear, as a result, an improvement in his health.

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Review from Anne L (Niece of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to give full credit to all the staff at Signature at Esher wellness for their reliability, empathy and continual communication with me during my aunt's final months. The carers were patient and observant, trying to encourage her when she was becoming immobile and in pain. She had nine and
a half years there and spent many years enjoying the games, art activities, meals, shopping trips and outings. My husband and I visited her over the years and found the management, receptionists and staff welcoming and kind.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for taking the time to review Signature At Esher during such a difficult time. Your aunt was a wonderful lady, and we will all miss her terribly.

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Review from Frank L (Nephew of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is more like a family than an institution.
Information on residents is widely known by staff and responded to.
Recommed without reservation!
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for your wonderful review. We really appreciate your comments, and it is very comforting to us that you share our extended family approach.

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Review from Nicholas P (Son of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In a very difficult period, the staff at the home helped us through difficult decisions.
They treat Mum with dignity and do their very best for her.
I think the best thing I can say is that I know in my heart that my mum is safe and has people around her who have her best interest at heart and give
her the support that she needs.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you for taking the time to review Signature At Esher. We are always here to support families as well as our residents through difficult times. We appreciate your lovely comments.

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Review from Bea D (Daughter of Resident) published on 13 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother enjoys life at Signature. The staff are very caring, and the activities on offer are enjoyable and stimulating, both physically and mentally. The team create an exceptionally warm environment for residents and their guests. I know that she is safe and well cared for, and I continue to recommend
Signature to my friends and family!
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection

Thank you so much for leaving a review for Signature At Esher. We are delighted that your mother enjoys her life at Signature and all of the activities we offer.
We very much look forward to seeing you soon and thank you for recommending us to your friends and family.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.765 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (517 Excellents x 5) + (87 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 629 Ratings = 4.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (8)

Monika

Monika Siewierska

Job Title: General Manager Joined: 2013

I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.


I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.

Biljana

Biljana Ashfield

Job Title: Deputy Manager Joined: 2019

I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.

Donna

Donna Cunningham

Job Title: Residential Care Manager Joined: 2025

I recently joined the Esher Manor Care Home Team in March 2025.
I have been working in the Care industry for over 20 years and thoroughly enjoy it.
I've had such a warm welcome from all Residents and Team Members at Esher Manor, and I look forward to getting to know all our lovely Residents and Family members.
I have completed my NVQ level 5, and am very passionate about end of life care.

Joanna

Joanna Perry

Job Title: Client Liaison Manager Joined: 2019

Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.


From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.


We love to get involved in Local Community projects at Esher Manor, so I'd love to hear from you if you're holding an event, or think we can help out.

Jane

Jane Wells

Job Title: Business Office Coordinator Joined: 2019

I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.

Arkadiusz

Arkadiusz Sliwa

Job Title: Head Chef Joined: 2022

I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.


I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.


Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.


I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.

Dave

Dave Nicholson

Job Title: Maintenance Manager Joined: 2021

I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.

Iwona

Iwona Kepinska-Wales

Job Title: Dementia Care Manager Joined: 2015

Hi, I'm Iwona and I love my role as Dementia Care Manager at Esher Manor Care Home.
I joined the company in 2015, and I'm delighted to say that I work in such a wonderful caring environment.
My passion is elderly care, everyone is unique and has an interesting story to tell.
I always try my best to make sure that our Residents receive the best care and that all of our Team Members feel valued.
I am privileged to have such a fantastic team, making the environment warm and friendly, and a home from home for us too.

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