Esher Manor Care Home - Avery Collection

So this will not be enough space to express my gratitude to the team at Esher Manor but it will go some way. Every time myself and my husband visit my aunt at Esher Manor which is frequently, we are left astounded by the level of care from everyone, the warm welcome we receive, and the fact the staff go out of their way to do anything for us but most importantly for making my aunty feel safe and happy. The change in her has been remarkable! It's so wonderful to see her so happy and content. Thank you does not seem enough but it comes from the bottom of my heart.

Lovely rooms, good variety of food options along with great facilities and amazing staff. It gave me peace of mind knowing my mum was being cared for to such a high standard. I would highly recommend it.

This is the second visit to Esher Manor. I am here to give my diabetic 93-year-old husband a break. However, the family felt it would be better if he joined me here. All the carers are kind, patient and very obliging even new recruits and agency people. I was given a suite that was comfortable and complete with a fridge, kettle, television and a lovely double mattress (bliss). After my last visit of 13/14 weeks, I had put on 3 stones due to all the super food.

The home is warm, welcoming and with exceptional friendly and distinctive service. The home is safe and secure and displays a high duty of care towards all residents. The home is well led and feedback is always welcomed. The home is kept to a very high level of cleanliness and kept very tidy, and you can see and feel these efforts when you go around any part of the home.

It's just a Fabulous Home!

We have been fortunate to find Esher Manor for respite care for my Mother after she came out of the hospital. The care and support she has received have been excellent, and being so well-supported has enabled her to recover without the stresses and strains of managing day-to-day life. As she has regained her strength, she has been helped and encouraged to do more, and she is getting used to going out and about again, knowing she has the safety net of the home to return to as long as she needs it. All the staff we have met have been superb, and from our family’s perspective, the arrangement has taken away our worries that she might struggle to manage on her own. Whether for permanent or temporary care support, we would highly recommend Esher Manor.

Mum went in for 2 weeks respite, stayed 4 weeks before having to go to hospital. Sadly, couldn’t return due to them not being able to have oxygen which Mum needed. Whilst in their care, the staff were lovely and saw the same faces which was good. Food was excellent and Mum enjoyed the piano players and singers that entertained a couple of times a week.

My Mum went in to Esher Manor for a 6 week respite stay, Choice of rooms were available. Lovely room and common areas - nicely decorated. Staff are very friendly and treated her well. Would not hesitate to recommend.

Thank you all for the care and compassion shown to my mum over her past two-and-a-half-year stay. Mum was always very happy here. The warmth and comfort shown were always very evident whenever we visited. Mum enjoyed the activities and company which you all provided and towards the end, it was clear that each and every member of staff wholeheartedly did their utmost to provide the best level of service possible.

My mother entered the care home during Covid lockdowns - from that point on her levels of care have been excellent. She benefits from a varied and regular entertainment programme which includes exercise and trips out. We are particularly impressed with the low level of staff turnover - we see the same smiling faces on every visit.

My parents first moved into Esher Manor care home in September and the care from all staff has been exceptional. Unfortunately, my father recently passed away due to health conditions and my mother has Alzheimer's. The care home was very accommodating by hosting the funeral reception in order for my mother, who is bed-bound, to be present with her family. The staff went above and beyond during the reception and the professional hospitality team provided an incredible buffet with refreshments. All staff at Esher Manor have been warm, friendly and brilliant communicators, whilst caring for my parents. I could not recommend the care home highly enough and want to thank them for all their support and outstanding care.

My Dad spent a week of respite care at Esher Manor following a 2-month spell in hospital, where he lost a lot of weight and strength. The staff were amazing - kind, attentive and competent. They were completely on top of his complex medicine regime, giving us a bag of pills and a timed schedule when we took him out for the day. One member of staff went out of his way to encourage my Dad to walk to the bathroom in order to build up his strength and mobility when it would've been so much quicker and easier for the carer to just empty the catheter bag himself. The food was imaginative and appetizing, which was a priority for us, as we wanted him to recover his appetite. I'd certainly use Esher Manor again to help an elderly relative convalesce after illness.

When my 91-year-old stepmother broke her ankle, I called round care homes in a bit of a panic as her being admitted to hospital left my 94-year-old father with advanced dementia, living on his own, which although he disagreed, was simply not an option. The client liason manager was very helpful and understanding and unlike other homes I called, seemed to grasp the situation better and was attentive in her calls and updates to me, whilst not bombarding me. As things turned out we ended up having my stepmother go to Esher Manor on her discharge from hospital to continue with her rehabilitation and my father joining her at Esher Manor, which he was simply desperate to do. Having his routine disturbed so abruptly and violently meant he was not the easiest of residents but the staff were very patient and calm and looked after both of their different needs well.

My mother first came into the care home at the beginning of August 2023, since then she has received outstanding care from all of the staff. It is good to know that she is being looked after so well as it was no longer possible for our family to take of her daily needs. Mum really enjoys the musical activities.

I have visited my mother ar Esher Manor on several occasions now, the staff remain extremely positive, polite and friendly, which makes me feel confident that we made the correct decision in choosing Esher Manor.

I would like to see what other activities there could be - get together with residents interested to see what suggestions come up.

Our mum has recently become a resident at Esher Manor. From the first time we walked through the door, we were impressed; we were immediately greeted and received a tour almost immediately. The facility is wonderful, the activities look fun and every staff member we have been in contact with has been exceptionally helpful and competent.

It's not the cheapest around, but well worth the money.

My grandmother is receiving exceptional care at Esher Manor Care Home-Avery Collection, which brings immense comfort to our family. The dedicated staff members exhibit unwavering compassion and attentiveness in attending to her needs. From ensuring her medications are administered accurately to curating delicious and nutritious meals that cater to her dietary requirements, every detail is meticulously addressed. Beyond the physical care, they engage her in various activities and social interactions that keep her spirit vibrant. The facility itself is designed with her safety and comfort in mind, providing a serene and inviting environment. Regular updates from the care team reassure us that she is not only receiving the best possible medical attention but also emotional support. Witnessing the genuine concern and respect the care home staff have for my grandmother truly puts our minds at ease, allowing us to focus on cherishing the quality moments we share with her.

My mother arrived in Esher in April 2023, having spent 96 years living in her own home. She needed more support, and Esher Manor Care Home has been fantastic in providing this. The staff have been wonderful in welcoming Mummy, and she has settled so well. A lot of our family lives close by, and we are very happy that she is cared for. Visitors are made very welcome.

Mum arrived at the home on the 18th of April 2023. All the staff made the move from Ireland very, very easy, and there was a very welcoming reception for Mum on her arrival. The plaque outside her bedroom was very special. Since April, Mum has settled in very well. There is a real community feel to Esher Manor, and I know Mum is at ease in the residence. All visitors are made especially welcome, which adds to the tremendous atmosphere which percolates throughout.