Esher Manor Care Home - Avery Collection

42 Copsem Lane, Esher KT10 9HJ
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9.7 181 Reviews
  • Esher Manor Care Home - Avery Collection, Esher
Welcome to Esher Manor, a haven for those seeking exceptional care and support services in a luxurious environment. The residence accommodates up to 83 residents, offering a variety of living spaces, including studio apartments, one-bedroom apartments, and one-bedroom deluxe apartments. Esher Manor offers dementia, respite and residential care.

Equipped with en-suite facilities and complemented by 24/7 available care services, each apartment is designed to exude a homelike ambience. The home's unwavering commitment to resident care is demonstrated through a dedicated team of fully qualified professionals who ensure compassionate and dignified assistance.

Embracing couples and companions, the home prioritises well-being, comfort and joy.

The person-centric approach sets the home apart, crafting individual care plans that evolve with residents’ needs. For those requiring dementia care in Esher, the expertly trained team specialises in supporting individuals with cognitive disorders like Alzheimer’s.

Esher Manor is not just a care home. It is a warm and inviting community. From thoughtfully decorated interiors to a vibrant atmosphere, residents immediately feel at home. Enjoy remarkable facilities, including a cosy cinema, a private dining room, and beautifully landscaped gardens.
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Care Provided by Esher Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £2000
  • Self-Funded Residential Dementia Care: £1850 – £2000
  • RESPITE Self-Funded Residential Care: £1650 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1950 – £2100

Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.

These prices are only a guideline, please contact Esher Manor Care Home - Avery Collection to find out the exact price for your requirements.

Contact Esher Manor Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Esher Manor Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Monika Siewierska (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (12)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (12)

Esher Manor Care Home - Avery Collection Reviews (181)

9.7

Esher Manor Care Home - Avery Collection has a Review Score of 9.7 (9.748) out of 10, based on 52 reviews in the last 2 years.
Over all time Esher Manor Care Home - Avery Collection has 181 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Esher Manor Care Home - Avery Collection
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Total of 181, showing 101-120
Review from J S (Son of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well cared for. The facilities are good, the staff friendly and helpful, and the environment is very pleasant. The garden is lovely, and the entertainment and trips are delightful. The food is excellent.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Esher. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we…read more
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Review from Anne B (Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My prolonged stay at Sunrise of Esher has been very happy. I have recovered so much better from my operation (hip replacement). So well looked after by all the caring staff. Very comfortable and extremely well fed.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher, and your recognition of this is appreciated by every member of our team. By having a whole-home approach…read more
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Review from Philippa P (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was initially having respite care in the lead up to a hip replacement operation. Unfortunately, she didn't recover as well as expected, and the Sunrise staff have been excellent in arranging extensions to her stay at Sunrise twice, at very short notice. Their help and support have been invaluable.
She has felt safe and well cared for, which for her family has provided complete peace of mind. Thank you all so much.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
The team here at Sunrise of Esher would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual…read more
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Review from Jillian A (Daughter of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second time I am submitting a review. The last time related to my mother arriving at Sunrise of Esher in October 2020. Sadly, we have reached the end of our connection with the 'family' at Sunrise, and we will miss their friendship and support. My mother has gone through a prolonged period
of 'end of life' care. This was carried out by the Dr and his team as well as the care staff at Sunrise with extreme sensitivity, and dare I say it, love. All was put in place to make her comfortable and pain-free. Nothing was too much trouble. She retained her dignity and identity, which is so important to any resident and their family. The management bent over backwards to accommodate our needs during the Covid lockdowns, which was a privilege, not afforded to all care home residents around the country. Thank you, Sunrise, for helping us through a significant time in our lives. We will always be indebted to you.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time. The team…read more
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Review from Sarah M (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my stepmother arrived at Sunrise, as a very reluctant resident, the care and understanding from the team was superb. Thanks to the attention she received, the situation improved rapidly, and Sunrise became her home. This was a great relief for me and the wider family. It made her final
year contented and, above all, dignified. Her dignity was so important to her, and thanks to the care from the staff, she preserved this to the end.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time. The team…read more
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Review from J B (Granddaughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After visiting my Nan today she is very happy at Sunrise. She enjoys the activities and all the staff are extremely friendly. Everything is clean and I can see she is being well looked after.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Our activities team here at Sunrise of Esher have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team. We look forward…read more
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Review from P O (Cousin of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited my cousin who seems to have settled in very well. She says the staff are very helpful and she is enjoying all the activities. She is also enjoying the variety of food on offer.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Our dining team will be thrilled with your lovely comments. Here at Sunrise of Esher, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is…read more
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Review from Karen W (Niece of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my uncle has been living at Sunrise of Esher, he has been looked after so well. He has thrived in the last year with the amazing care and great food. Whenever we email with a question, we get an immediate response. The visits have always been dealt with in a very professional manner, especially
since Covid. Big thanks to one particular lady for you your help and support over last year.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Esher, we pride ourselves on understanding our residents needs to…read more
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Review from Jenny T (Daughter-in-law of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last 4-years of her life at Sunrise, and we could not have hoped for a better place for her.
Originally, Mum was in relatively good health and enjoyed all the facilities such as the pretty garden and the bistro for a cappuccino with friends, and the wide range of entertainment, games
and trips available free to residents. As her health declined, she had to give up some of these but remained impressed with the total commitment, respect and good humour of the staff who looked after her. The care given adapted to meet her changing needs, so that we did not have to think of moving her to a dedicated nursing home. Even when she was very ill or confused, the staff would always make time to share a chat and a smile and check if she needed anything. Many of them could make her laugh right up to the last few days, always spotting when she needed the doctor, even when her stiff upper lip led her to tell them she was fine.
Mum often remarked on how lucky she was to live at Sunrise.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time. The team…read more
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Review from Arthur B (Grandson of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 98-year-old Grandfather has recently moved into Sunrise of Esher in Oxshott. The move went well, and he has settled quickly and easily into the community. This would have been a fantastic achievement in 'normal' times, but to have done this with the levels of patience, care, dignity and consideration
during the current pandemic really is to be applauded! The whole team have been so positive and friendly during recent weeks and seemingly go out of their way to help accommodate any requests from our family or from Grandpa himself. The standard of accommodation and facilities are excellent, and I am told the food is very good too! From my own experiences, I can only say that as a family, we are delighted to have chosen this setting and my deepest thanks go to all the team.
I am sure everyone is exhausted and working in terribly difficult circumstances but this has clearly not been to the detriment of the levels of care the residents are offered or the sense of community they feel.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Sunrise of Esher appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as…read more
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Review from Anna J (Daughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is settling into Sunrise of Esher so well and so fast and we are extremely grateful to the excellent and very kind team there. My father needed care suddenly when his carer fell ill and Sunrise were incredibly helpful and accommodating, both in helping Dad to move in quickly and also in doing
everything possible to make his initial quarantine as easy as possible for him, particularly given Covid-19 restrictions. Their Enhanced Visitor Scheme is excellent and worked really well. Dad's been at Sunrise for 5 weeks now. His medical and daily care is excellent, he's enjoying the food, he's enthusiastically joining in with the many varied activities and is obviously settling in really well. The Sunrise of Esher team are warm, kind, professional and efficient and have done everything we could have hoped for to answer our queries, meet our concerns and to care for Dad and keep him safe and happy. Thank you all very much indeed.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Sunrise of Esher appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as…read more
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Review from T D (Niece of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Sunrise has been amazing over this extremely difficult period and it has been so reassuring to know that my aunt has been well looked after. All the staff are so accommodating and friendly, and they really go that extra mile. Always well informed as well. Totally recommend.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, these will be shared with the…read more
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Review from S C (Granddaughter of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sunrise is doing a wonderful job looking after my granny, particularly during these difficult times. It is reassuring to know (and see) that she is doing really well and is very happy. I am also very satisfied that Granny is being kept safe.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Here at Sunrise of Esher, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with…read more
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Review from Tim M (Partner of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Efficient and caring handling of visits insight of ever-changing pandemic rules.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Here at Sunrise of Esher, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared…read more
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Review from Gillian P (Sister of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very well looked after here. He has all that he needs and is kept in a safe environment in these extraordinary times.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Here at Sunrise of Esher, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with…read more
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Review from Nigel E (Son of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sunrise provide a wonderful, caring environment in which my mother has been incredibly happy.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Esher, we pride ourselves on understanding our residents needs to…read more
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Review from R H (Daughter of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so pleased my mother has settled in so well. She is more engaged with other people than she has been for a long time and she is happy to be here.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
At Sunrise of Esher our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our…read more
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Review from S H (Son of Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring, patient and treat my father with respect. I am very impressed with the way the Covid crisis has been handled and visits are still possible. Thank you.
Food and costs of extras (such as newspapers) is an issue.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for your feedback. Costs for newspapers are only charged if a resident prefers to have their own, we do have several community newspapers that are free of charge. At Sunrise we pride…read more
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Review from G R (Daughter of Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This year has been a very difficult one for everyone, but the level of care for my mother during the pandemic has been excellent. I have not had to worry about her despite not being able to see her for several months. The staff have all tried to make it as easy as possible to continue as normally as
we can.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole home approach…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine S (Stepdaughter of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care for my stepfather and the relationships built are clearly seen. I cannot fault how caring they all are. The only area I feel the care home needs to improve on is the refurbishment (which is happening and ongoing). Renaissance definitely needs a brighten up. My stepfather has always complained
about the standards of the food. I think this is really the only area that needs to be worked on. He even moaned about it on my visit on 11/9. Other than than, Sunrise of Esher can't do enough for us and Covid has been handled professionally!
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
At Sunrise we pride ourselves on offering a wide variety of dining options for our residents. Whilst we have a structured menu system across our portfolio, the dining team here at Sunrise of Esher are…read more
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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (490 Excellents x 5) + (90 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 606 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (8)

Monika

Monika Siewierska

Job Title: General Manager Joined: 2013

I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.


I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.

Biljana

Biljana Ashfield

Job Title: Deputy Manager Joined: 2019

I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.

Donna

Donna Cunningham

Job Title: Residential Care Manager Joined: 2025

I recently joined the Esher Manor Care Home Team in March 2025.
I have been working in the Care industry for over 20 years and thoroughly enjoy it.
I've had such a warm welcome from all Residents and Team Members at Esher Manor, and I look forward to getting to know all our lovely Residents and Family members.
I have completed my NVQ level 5, and am very passionate about end of life care.

Joanna

Joanna Perry

Job Title: Client Liaison Manager Joined: 2019

Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.


From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.


We love to get involved in Local Community projects at Esher Manor, so I'd love to hear from you if you're holding an event, or think we can help out.

Jane

Jane Wells

Job Title: Business Office Coordinator Joined: 2019

I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.

Arkadiusz

Arkadiusz Sliwa

Job Title: Head Chef Joined: 2022

I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.


I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.


Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.


I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.

Dave

Dave Nicholson

Job Title: Maintenance Manager Joined: 2021

I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.

Iwona

Iwona Kepinska-Wales

Job Title: Dementia Care Manager Joined: 2015

Hi, I'm Iwona and I love my role as Dementia Care Manager at Esher Manor Care Home.
I joined the company in 2015, and I'm delighted to say that I work in such a wonderful caring environment.
My passion is elderly care, everyone is unique and has an interesting story to tell.
I always try my best to make sure that our Residents receive the best care and that all of our Team Members feel valued.
I am privileged to have such a fantastic team, making the environment warm and friendly, and a home from home for us too.

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