Esher Manor Care Home - Avery Collection

42 Copsem Lane, Esher KT10 9HJ
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9.7 184 Reviews
  • Esher Manor Care Home - Avery Collection, Esher
Welcome to Esher Manor, a haven for those seeking exceptional care and support services in a luxurious environment. The residence accommodates up to 83 residents, offering a variety of living spaces, including studio apartments, one-bedroom apartments, and one-bedroom deluxe apartments. Esher Manor offers dementia, respite and residential care.

Equipped with en-suite facilities and complemented by 24/7 available care services, each apartment is designed to exude a homelike ambience. The home's unwavering commitment to resident care is demonstrated through a dedicated team of fully qualified professionals who ensure compassionate and dignified assistance.

Embracing couples and companions, the home prioritises well-being, comfort and joy.

The person-centric approach sets the home apart, crafting individual care plans that evolve with residents’ needs. For those requiring dementia care in Esher, the expertly trained team specialises in supporting individuals with cognitive disorders like Alzheimer’s.

Esher Manor is not just a care home. It is a warm and inviting community. From thoughtfully decorated interiors to a vibrant atmosphere, residents immediately feel at home. Enjoy remarkable facilities, including a cosy cinema, a private dining room, and beautifully landscaped gardens.
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Care Provided by Esher Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £2000
  • Self-Funded Residential Dementia Care: £1850 – £2000
  • RESPITE Self-Funded Residential Care: £1650 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1950 – £2100

Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.

These prices are only a guideline, please contact Esher Manor Care Home - Avery Collection to find out the exact price for your requirements.

Contact Esher Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Esher Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Monika Siewierska (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (12)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (12)

Esher Manor Care Home - Avery Collection Reviews (184)

9.7

Esher Manor Care Home - Avery Collection has a Review Score of 9.7 (9.748) out of 10, based on 53 reviews in the last 2 years.
Over all time Esher Manor Care Home - Avery Collection has 184 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Esher Manor Care Home - Avery Collection
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Total of 184, showing 121-140
Review from S H (Son of Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring, patient and treat my father with respect. I am very impressed with the way the Covid crisis has been handled and visits are still possible. Thank you.
Food and costs of extras (such as newspapers) is an issue.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionThank you for your feedback. Costs for newspapers are only charged if a resident prefers to have their own, we do have several community newspapers that are free of charge. At Sunrise we pride ourselves on offering a wide variety of dining options for our residents. Whilst we have a structured menu system across our portfolio, the dining team here at Sunrise of Esher are open to requests that our residents would love to see. We are always open to feedback and will take your comments on board.
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Review from G R (Daughter of Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This year has been a very difficult one for everyone, but the level of care for my mother during the pandemic has been excellent. I have not had to worry about her despite not being able to see her for several months. The staff have all tried to make it as easy as possible to continue as normally as
we can.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from Lorraine S (Stepdaughter of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care for my stepfather and the relationships built are clearly seen. I cannot fault how caring they all are. The only area I feel the care home needs to improve on is the refurbishment (which is happening and ongoing). Renaissance definitely needs a brighten up. My stepfather has always complained
about the standards of the food. I think this is really the only area that needs to be worked on. He even moaned about it on my visit on 11/9. Other than than, Sunrise of Esher can't do enough for us and Covid has been handled professionally!
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionAt Sunrise we pride ourselves on offering a wide variety of dining options for our residents. Whilst we have a structured menu system across our portfolio, the dining team here at Sunrise of Esher are open to requests that our residents would love to see. We are always open to feedback and will take your comments on board.
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Review from David F (Son of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well organised, secure, Covid-19 compliant visit arrangements.
Met and guided by a very helpful member of staff.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from C B (Daughter-in-law of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding a care home during Covid was extremely difficult. The information on the website was clear, open and complete - nothing hidden. Our 'virtual' tour and the time given to us and spent with my mother-in-law was never too much trouble and the friendliness and patience of staff amazing. Moving in
was very easy and although the isolation, until screening results came back, was difficult, we were all impressed as to how things were managed. I hope that this continues to be the case! So far a very positive experience - you came highly recommended and haven't disappointed.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionHere at Sunrise of Esher we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from J B (Son of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother recently joined Sunrise of Esher during difficult Covid-19 times. Staff have gone the extra mile to help with making our choice of new home. Moving in day was made so easy by the helpful staff. Any little issues early on were soon sorted out.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionSunrise of Esher appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.
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Review from Clare T (Daughter of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been pleased with the level of care and communication and feel grateful for the support my mother has received throughout this pandemic.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from David B (Son of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault the home and staff. Very clean and staff have been very supportive during some very difficult time. Thank you for everything you have done.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionHere at Sunrise of Esher, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from C R (Daughter of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The 2 women that carried out my mother's initial assessment were lovely, friendly and professional. My mother described all the care home staff as extremely pleasant, especially the woman who helped settle her in on her first day. My mother said her room and the view was lovely, and the food was great.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionWe are delighted to hear that our dining is a stand out factor for your mother. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.
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Review from John G (Son of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy in the home and is very well looked after. She enjoys the social life that the home offers and loves to join in with events when she can.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionWe are thrilled to hear that our activities are a stand out factor for your mother. Our activities team work hard to formulate an enjoyable activities program to suit all of our resident’s hobbies and interests. Thank you for your thoughtful comments; these will be passed on to our activities team.
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Review from Matthew K (Son of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has been very kind and helpful. Moving my mother in was fast and efficient and I felt well guided. Activities and care levels are great.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionAt Sunrise of Esher, we appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.
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Review from Siobhan R (Daughter of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is wonderfully cared for, super professional staff, very caring and helpful. Lovely facilities - it is like a five-star hotel. It is the best place for her as she is safe and wonderfully cared for. Thank you Sunrise of Esher.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionHere at Sunrise of Esher, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from S B (Son of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best of care.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from Suzie E (Granddaughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely well organised. Everything needed is provided; gloves, masks etc. Clean, safe area to visit Grandmother without feeling overwhelmed. All staff are helpful and smiley.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionThe team here at Sunrise of Esher would firstly like to thank you for your kind words. We strive as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
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Review from Lisa H (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring staff. Nothing is too much trouble. Residents are kept occupied.
Comfortable, attractive accommodation and well decorated communal areas.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionOur team here at Sunrise of Esher are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
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Review from Liz C (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sunrise has been excellent in looking after my stepmother and their management of lockdown has been superb. We are very impressed with all arrangements and staff.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionHere at Sunrise of Esher we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Review from Martin S (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well organised, very good arrangements, great staff.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionHere at Sunrise of Esher we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Review from Kim S (Son of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent work to keep everyone safe. The staff are very friendly and helpful. Great activities and facilities. Well done everyone.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionOur activities team here at Sunrise of Esher have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
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Review from Tracey G (Daughter of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing and so accommodating. I would highly recommend having your loved ones in Sunrise care. It really allows you to have some peace of mind that they are being looked after.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionThank you for your kind words. We believe we have a fantastic team here at Sunrise of Esher and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from Emma T (Granddaughter of Resident) published on 2 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have bee very happy with the standard of care at Sunrise. The level of communication is very satisfactory and I am always pleased to be greeted with a friendly face upon arrival. Sunrise have made the transition much easier than I had anticipated and it is very reassuring to know my grandmother receives
such good care in an outstanding environment.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery CollectionSunrise of Esher appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your grandmother has settled in well.
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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 53 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (500 Excellents x 5) + (91 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 618 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (8)

Monika

Monika Siewierska

Job Title: General Manager Joined: 2013

I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.


I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.

Biljana

Biljana Ashfield

Job Title: Deputy Manager Joined: 2019

I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.

Donna

Donna Cunningham

Job Title: Residential Care Manager Joined: 2025

I recently joined the Esher Manor Care Home Team in March 2025.
I have been working in the Care industry for over 20 years and thoroughly enjoy it.
I've had such a warm welcome from all Residents and Team Members at Esher Manor, and I look forward to getting to know all our lovely Residents and Family members.
I have completed my NVQ level 5, and am very passionate about end of life care.

Joanna

Joanna Perry

Job Title: Client Liaison Manager Joined: 2019

Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.


From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.


We love to get involved in Local Community projects at Esher Manor, so I'd love to hear from you if you're holding an event, or think we can help out.

Jane

Jane Wells

Job Title: Business Office Coordinator Joined: 2019

I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.

Arkadiusz

Arkadiusz Sliwa

Job Title: Head Chef Joined: 2022

I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.


I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.


Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.


I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.

Dave

Dave Nicholson

Job Title: Maintenance Manager Joined: 2021

I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.

Iwona

Iwona Kepinska-Wales

Job Title: Dementia Care Manager Joined: 2015

Hi, I'm Iwona and I love my role as Dementia Care Manager at Esher Manor Care Home.
I joined the company in 2015, and I'm delighted to say that I work in such a wonderful caring environment.
My passion is elderly care, everyone is unique and has an interesting story to tell.
I always try my best to make sure that our Residents receive the best care and that all of our Team Members feel valued.
I am privileged to have such a fantastic team, making the environment warm and friendly, and a home from home for us too.

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