Esher Manor Care Home - Avery Collection

The staff were very patient and flexible with our requests.

Fabulous help over a tough period.

The home is not only a lovely place to be but very clean and comfortable, and the staff are unfailingly polite and caring. The garden is delightful, with access for all and the rooms are well-appointed. For those able to participate, there are many and varied activities.

Sunrise cared for my mother during the last few weeks of her life. She was treated with the utmost respect and care throughout. The move from her own home to Sunrise was well organised and efficient. The majority of staff were faultless in their care, demonstrating genuine warmth and understanding towards her. As a family, we feel we would like to thank the care staff and management for all they have done for mum and the family.

The accommodation is clean and modern. My mother was largely bed-bound and not able to participate in the varied entertainment that was organised for more mobile residents. We will look back on my mother's time at Sunrise as a positive experience at a difficult time.

All the staff are very kind and caring. I have never been refused help. The home has been kept clean. The food is good and ample. The activities are there if we feel like doing them. My only objection is that I feel the cost of the care should be included in the fees, not charged as an extra.

Wonderful caring staff, always ready to put our minds at rest over concerns with Mum's health.

My nan is currently in this care home and the staff are great! They are super friendly to both residents and their visitors and do their best to make everyone feel comfortable.

This was my family's first experience of using a care home and came at a very stressful time for us as we were looking for respite care for my father after a fall where he had broken his hip. The Sunrise management team could not have been more helpful, friendly and made the transition between hospital and Sunrise very easy for my father. He then spent a month in Sunrise, and we were always made to feel very welcome by all the staff when we visited. Nothing was ever too much trouble for the staff. My father was very well looked after during his stay and our first experience of a care home was a very positive one.

Great service. Kind staff. Wonderful to Mum.

Sunrise has provided excellent care for my mother since 2014. Every member of staff have been helpful, kind and caring. We have moved my mother to a nursing home in Sussex, nearer to our with 24/7 nursing for her needs now.

Staff were very hospitable to guests. Welcomed with a complimentary tea/coffee. We had arranged a family meal in the dining room which had been nicely decorated and had a homely feel to it. The food was delicious and all of us enjoyed it. The service was very good.

Sunrise has cared for my mother well for almost two years in the reminiscence unit. She is a frail lady in her late 90's and I have particularly appreciated the kindness shown here. Her room, food and medical care have been to the high standards expected of what is a premium provider. Administration at head office level is, by contrast, adequate but inflexible and slow to react to changes. The staff in the home itself at all levels have been excellent, but turnover has been high (three changes of general manager in two years). It is very expensive to stay at Sunrise but despite this, I do feel that this home should be considered by all except perhaps those who need full nursing care, as my mother now does.

From the moment she arrived, my mother was treated with dignity and respect by all the staff who went over and above the call of duty. Visiting her was a real pleasure as we were always made to feel so welcome and included. The care they took of my mother was exemplary from the moment she arrived, confused and distressed, to the very end where she died peacefully in her bed and the staff accorded her a 'guard of honour' as she was taken out. We will be forever grateful to Sunrise.

My father was very happy in Sunrise for 18 months until his death this month. The carers are all so kind, patient and attentive. The home is tastefully designed to look like a hotel, the gardens are beautifully maintained. Special thanks to the staff and the minibus driver who takes residents on outings.

Every care was given to my wife from the first day of her arrival until her end of life in Sunrise of Esher. Thank you all very much indeed.

After two delightful weeks in Sunrise, my respite care remains a very happy memory. Everyone friendly. All use first names and any help, press the button will bring a friendly face with a solution.

My family and I were extremely impressed with the engaging and professional approach taken by the whole team at Sunrise of Esher. Nothing was too much trouble and on all our visits we were made to feel extremely welcome and always offered hospitality. During the difficult times, empathy and understanding were very evident.

All the staff were exemplary towards my family and friends - sincere thanks.

My mother went to stay at Sunrise of Esher for respite care following a fall. Her recovery was not without problems but the team at Sunrise did all that they could to help mother improve. In fact, I would say they played a major part in helping her get back on her feet, reaching a point where she seemed better than she had for many months. Unfortunately, she then contracted pneumonia from which she never recovered. It was then we saw the benefit of the relationship mother enjoyed with the team at her "hotel" (her words). Given that this was a residential and not nursing home, I had expected to be asked to move mother to a hospital. That wasn't the case and was really surprised and grateful to all the care team for the way they cared for my mother until her passing.

We appreciate the high standard of care given to my mum. However, we feel that there is a lack of communication at times. We are not always informed of Mum's condition and have been waiting for a meeting on her welfare for some months.