Sunrise of Esher, Esher, Surrey
Sunrise of Esher, Esher, Surrey
Sunrise of Esher, Esher, Surrey

This Sunrise of Esher residence is in a pleasant and convenient location for those living in north Surrey, being set on the edge of the woodland to the north of Oxshott and just south of the centre of the attractive and well appointed town of Esher – with Sandown and Epsom racecourses nearby as well as Wisley RHS and Hampton Court Palace. There is easy access to the A3 and from that to the M25, making this an easy journey for visiting family and friends.

Group: Sunrise Senior Living

Person in charge: Emma Dudhee (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 64

Shared Rooms: 12

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Esher: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Sunrise of Esher has a Review Score of 8.8 (8.822)

The Review Score of 8.8 (maximum of 10) for Sunrise of Esher is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Sunrise of Esher in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.481 for Sunrise of Esher is calculated as follows: ( (84 Excellents x 5) + (64 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 156 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.341 Points relating to the number of positive Reviews for Sunrise of Esher is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 6 Reviews ÷ 17.6 Target = 0.341

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Esher?

  • Extremely LIKELY
    7
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Esher

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Relative of Resident/Service User
    1
  • more

I think there are some great things about Sunrise. The staff seem to genuinely care and there are lots of activities. However, attention to detail for my friend is sporadic. She often forgets to wear her hearing aids and the staff repeatedly forget to remind her. I also take her for dinner and on occasion, despite me calling to remind them, they have forgotten and she ate a meal (as it's so early) when we had booked dinner. Otherwise, they are very good.

How likely would you be to recommend Sunrise of Esher? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lewis Sluman, Digital Marketing Executive at Sunrise of Esher responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Esher Team

The staff are very committed and overall, the care is satisfactory. My mother is a dementia resident, so sometimes there are communication difficulties with the staff talking through her care with me. I find the fees far too expensive.

How likely would you be to recommend Sunrise of Esher? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 19 May 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Esher Team

Sunrise works extremely well for my mother. She has her own suite in which she has her own furniture which reminds her of earlier times in her life. The home does not smell (unlike most other we visited) and operates more like a long-term hotel.
It is excellent!

How likely would you be to recommend Sunrise of Esher? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

A warm and caring home where residents are treated with dignity. Lots of activities and outings with an afternoon "social" every day. A lovely dining room which is like a hotel restaurant and I'm informed by my mum that the food is very good. My mother has blossomed since moving in with renewed interest in life. For someone who's 95 that is very special for them.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

When it became obvious that my mother could no longer look after herself, my wife looked for an assisted living home close by.
She found Sunrise of Esher, so we went to visit.
We were given a tour and we felt mum would be happy to have a suite.
We took her along to see for herself and she was happy to move in.
We found that the care she received was exemplary. The fifty or so residents have a high number of excellent carers to always be there to help. Mums rooms were on the ground floor, so no steps to trip her.
Dining was social and food excellent.
Is it expensive? yes. Is it value for money? absolutely.
Mum spent the last years of her life in the best possible place.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

My friend has been a resident of Sunrise of Esher for 4years. She celebrated her 100th birthday in 2016 and the home put on a very special birthday celebration for her.
Her room is cleaned regularly and the carers look after her well. She tells me that the food is excellent, she enjoys the trips out and the entertainment, this recently seems to be less frequent.

How likely would you be to recommend Sunrise of Esher? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 29 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

I selected Sunrise of Esher on the basis of personal recommendation for my relative who was suffering a decline in health and was practically immobile. Sunrise of Esher made a careful appraisal to establish the level of care required. My relative improved noticably under their care until her illness accelerated. She has enjoyed the social contact and activities, especially the outings I cannot fault the care given to my relative, especially in her final days. Sunrise of Esher worked in close collaboration with the hospital to make my relative comfortable. The home is clean and spacious. The staff are exemplary.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

As soon as I entered Sunrise of Esher I felt comfortable and at home. Both the staff and the residents were friendly and happy to in any way.
I found it easy to settle in and after only a month I feel sure that Sunrise of Esher will be my home for the rest of my days. I particularly like the care taken to provide both physical and mental exercise for those who wish to partake in it. Companionship when needed but equally quiet places when required.

How likely would you be to recommend Sunrise of Esher? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Extremely pleased with all food, cleanliness, staffing. Mother had respite care for 6 weeks settled in well she was very happy, especially staff friendliness and attention if she needs to return she will definitely be returning to Sunrise of Esher. Cannot thank staff enough.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was well looked after during the time spent there while his full-time carer had a holiday. The staff were very friendly and attentive and he was encouraged to join in the activities and enjoyed them. I was also given good support from all the staff and found them very friendly and helpful. There was a lovely atmosphere and everyone was happy.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum needed to go into a care home to convalesce after major surgery. We visited several care homes within the area and Sunrise was definitely by far the best that we saw, the administration staff were fantastic and made the whole process so much easier. Mum had a really enjoyable stay, all the staff were so friendly and the food was fantastic. By the end of the two months, it felt like home and she was quite sad to leave.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Night staff not as rushed, will sit and chat if you can't sleep. Currently on a short stay but would return in the future.

How likely would you be to recommend Sunrise of Esher? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff make every effort to get my mother-in-law involved in the activities and to introduce her to other residents at meal times etc. Unfortunately she was not well for much of her stay but they catered for her limited appetite very well at meal times.
The management kept the family informed during her final days and the staff were extremely attentive, even at night.

How likely would you be to recommend Sunrise of Esher? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Liz

Liz McLauchlan

Job Title: General Manager

Joined: 2009

Description:

“I’m so proud to be the leader of a successful team where everyone puts their heart and soul into everything they do in their day-to-day duties, making a real difference to the lives of people we serve. We all share the common goal of putting our residents first and making their time with us the best it can be.”

Michelle

Michelle David

Job Title: Assisted Living Coordinator

Joined: 2009

Description:

“We all feel like we’re part of one big family, focusing on heartfelt care and a genuine passion for our mission statement and residents. Our award winning status makes me so proud of everyone here at Esher. It’s a privilege for me to lead such a team.”

Michele

Michele Woodger

Job Title: Reminiscence Coordinator

Joined: 2014

Description:

Our Reminiscence Team is committed to the wellbeing of our people who live with memory problems. People with dementia need the place where they live to be filled with joy, affection, understanding and to feel secure and safe. Our dedicated team works hard to give our residents the personalised care they need and activities that are meaningful to the individual, as well as the choice to join group outings and activities. We are a close and happy team who welcome any other people with memory problems to come and meet us and see if we can make a difference to their lives.

Jane

Jane Knight

Job Title: Director of Community Relations

Description:

“My role at Sunrise is to help families who are making one of the most important and emotional; decision of their lives. To be able to help guide and help every step of the way means building special and long lasting relationships. The greatest reward is to see the transformation in families lives not just for our residents who make that positive change but to see all of the family so relaxed and happy in every way every day. I am so proud to be part of making that difference.

Lisa Maria

Lisa Maria Ortiz

Job Title: Activities and Volunteers Co-ordinator

Description:

I have been working for Sunrise for almost 8 years and it never ceases to amaze me how much I am humbled each day. Working in Activities produces some of the best memories for me. I have such a wonderful relationship with not only with my residents but also their families and I am always looking for new ideas and suggestions which is half the fun! Sunrise is a place where you are encouraged to be yourself and to express yourself, whether it is dancing the Charleston, pruning our indoor plants or reading the paper, if you want to do it, you can do it!

No image found

Nicky Hazell

Job Title: Director of Community Relations

Description:

I am the first point of contact for both seniors and their families looking into care options, either for now or for the future. I am proud to invite people into our lovely community, show them around and make sure that when they leave they have all the relevant information that they need. The satisfaction I have in my role, is seeing people thrive when they have moved in with us and telling me they wished they had made the decision to move into Sunrise earlier.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Esher