Sunrise of Esher provides first class care to residents who require residential and dementia care in and around the north Surrey area. Respite rooms available for those needing to recover after a hospital stay or assistance when your carer is on holiday. Sunrise of Esher have been awarded a CQC (Care Quality Commission) Good – June 2016. Sunrise Senior Living is a UK leading care home provider. The care home has 83 beds over 3 floors.
The home is located on the edge of the woodland to the north of Oxshott and south of the centre of the attractive town of Esher – with Sandown and Epsom racecourses nearby as well as Wisley RHS and Hampton Court Palace. There is easy access to the A3 and M25, making this an easy journey for visiting family and friends.
A passionate and dedicated team ensure that all residents’ individual needs and requirements are met; whether that is arranging for your favourite meal to be created by the award-winning dining team or arranging activities for you to enjoy.
Offering a wide range of accommodation options and beautiful, wheelchair friendly landscaped gardens designed for a gentle stroll or relaxing walk. Pet friendly, so your four-legged friends can also move in. Enjoy a cup of tea in the beautiful bistro area – open 24/7 for refreshments.
Sunrise encourages residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies. The Activities Coordinator arranges exciting events, trips and onsite activities so there is always something to do.
Group: Sunrise Senior Living
Person in charge: Della Cogan (General Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 88 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 64
Shared Rooms: 12
Rooms with ensuite WC: 71
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Sunrise of Esher: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 out of 10 for Sunrise of Esher is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Sunrise of Esher in Google's Search Results – more info
b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.46 for Sunrise of Esher is calculated as follows: ( (204 Excellents x 5) + (147 Goods x 4) + (24 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 378 Ratings = 4.46
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Sunrise of Esher is based on 25 positive Reviews in the last 24 months and is calculated as follows:
3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 25 Reviews ÷ 17.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Sunrise of Esher has a Review Score of 9.5 (9.460) out of 10 and an Average Rating of 4.5 out of 5 from 32 Reviews over all time
Review submitted on 30 November 2018 from a Postal Card by Frederick B (Brother of Resident). on Friday 30 November 2018 . Relates to November 2018.
Staff were very hospitable to guests. Welcomed with a complimentary tea/coffee. We had arranged a family meal in the dining room which had been nicely decorated and had a homely feel to it. The food was delicious and all of us enjoyed it. The service was very good.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Marketing at Sunrise of Esher responded to this review on 04 Dec 2018:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 24 September 2018 from a Website Submission by Nina K (Daughter of Resident). on Monday 24 September 2018 . Relates to September 2018.
I cannot praise Sunrise of Esher highly enough. Following a fall and a major operation, my 92-year-old mother was unable to do anything for herself and we knew we had to place her in a care home. Having visited several homes in the area, I was getting more despondent until I walked in through the doors of Sunrise, into a place that looked more like a grand hotel than a care home.
The building is elegant, the food is superb, the garden is beautiful and my mother could not have been happier.
From the moment she arrived, my mother was treated with dignity and respect by all the staff who went over and above the call of duty. Visiting her was a real pleasure as we were always made to feel so welcome and included. The care they took of my mother was exemplary from the moment she arrived, confused and distressed, to the very end where she died peacefully in her bed and the staff accorded her a 'guard of honour' as she was taken out. We will be forever grateful to Sunrise.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Marketing at Sunrise of Esher responded to this review on 25 Sep 2018:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 27 September 2018 from a Postal Card by Ian C (Son of Resident). on Thursday 27 September 2018 . Relates to September 2018.
Sunrise has cared for my mother well for almost two years in the reminiscence unit. She is a frail lady in her late 90's and I have particularly appreciated the kindness shown here. Her room, food and medical care have been to the high standards expected of what is a premium provider. Administration at head office level is, by contrast, adequate but inflexible and slow to react to changes. The staff in the home itself at all levels have been excellent, but turnover has been high (three changes of general manager in two years). It is very expensive to stay at Sunrise but despite this, I do feel that this home should be considered by all except perhaps those who need full nursing care, as my mother now does.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Marketing at Sunrise of Esher responded to this review on 01 Oct 2018:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 21 August 2018 from a Postal Card by Julian P (Son of Resident). on Tuesday 21 August 2018 . Relates to August 2018.
My father was very happy in Sunrise for 18 months until his death this month. The carers are all so kind, patient and attentive. The home is tastefully designed to look like a hotel, the gardens are beautifully maintained. Special thanks to the staff and the minibus driver who takes residents on outings.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Marketing at Sunrise of Esher responded to this review on 03 Sep 2018:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team.
Review submitted on 25 June 2018 from a Postal Card by J B (Husband of Resident). on Monday 25 June 2018 . Relates to February 2018.
Every care was given to my wife from the first day of her arrival until her end of life in Sunrise of Esher. Thank you all very much indeed.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Marketing at Sunrise of Esher responded to this review on 27 Jun 2018:
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 28 May 2018 from a Postal Card by I C (Resident) assisted by family/friend. on Monday 28 May 2018 .
After two delightful weeks in Sunrise, my respite care remains a very happy memory. Everyone friendly. All use first names and any help, press the button will bring a friendly face with a solution.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Marketing at Sunrise of Esher responded to this review on 01 Jun 2018:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 15 May 2018 from a Postal Card by Tony B (Son of Resident). on Tuesday 15 May 2018 . Relates to March 2018.
My family and I were extremely impressed with the engaging and professional approach taken by the whole team at Sunrise of Esher. Nothing was too much trouble and on all our visits we were made to feel extremely welcome and always offered hospitality. During the difficult times, empathy and understanding were very evident.
All the staff were exemplary towards my family and friends - sincere thanks.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted on 21 February 2018 from a Website Submission by Anthony C (Son of Resident). on Wednesday 21 February 2018 . Relates to January 2018.
My mother went to stay at Sunrise of Esher for respite care following a fall. Her recovery was not without problems but the team at Sunrise did all that they could to help mother improve. In fact, I would say they played a major part in helping her get back on her feet, reaching a point where she seemed better than she had for many months. Unfortunately, she then contracted pneumonia from which she never recovered. It was then we saw the benefit of the relationship mother enjoyed with the team at her "hotel" (her words). Given that this was a residential and not nursing home, I had expected to be asked to move mother to a hospital. That wasn't the case and was really surprised and grateful to all the care team for the way they cared for my mother until her passing.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Marketing at Sunrise of Esher responded to this review on 22 Feb 2018:
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 17 January 2018 from a Postal Card by Chris S (Son of Resident). on Wednesday 17 January 2018 . Relates to December 2017.
We appreciate the high standard of care given to my mum. However, we feel that there is a lack of communication at times. We are not always informed of Mum's condition and have been waiting for a meeting on her welfare for some months.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 29 Jan 2018:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Esher Team.
Review submitted on 16 January 2018 from a Postal Card by Deborah C (Daughter of Resident). on Tuesday 16 January 2018 . Relates to November 2017.
Staff are caring and residents treated with respect. Communication between relatives and the home could be improved but overall, my parents are very well cared for.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 29 Jan 2018:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team.
Review submitted on 10 January 2018 from a Postal Card by Robert H (Son of Resident). on Wednesday 10 January 2018 . Relates to December 2017.
All round great experience for my father and for us as his family. If he wasn't going back to his own home, he would be staying here permanently. Thanks to all the staff, particularly the carers who are wonderful.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team.
Review submitted on 4 January 2018 from a Postal Card by Sarah A (Daughter of Resident). on Thursday 4 January 2018 . Relates to November 2017.
Every member of staff is really rather wonderful - they are all warm, helpful and very approachable. It is thanks to this fantastic team that my mother has settled well as she was extremely apprehensive about making the transition from her own home to a care home. The accommodation and all communal areas are head and shoulders above other care homes. The activities and entertainment are varied and well planned and every effort is made to accommodate all tastes and interests. I have every confidence and gain comfort from knowing that my mother is being cared for to the highest standard.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Jan 2018:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team.
Review submitted on 15 December 2017 from a Postal Card by A S (Son of Resident). on Friday 15 December 2017 . Relates to November 2017.
Mum has been here for four years. She often says how glad she feels that we found it for her. The staff are kind and respectful to her and generally care and keep her family up to date. She had a pleasant room which is well looked after and kept very clean. The food is good, varied and imaginative. We have had two minor health emergencies and I have seen how very quick and efficient the carers are to provide expert assistance.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 22 Dec 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 14 December 2017 from a Postal Card by Jenny T (Daughter of Resident). on Thursday 14 December 2017 . Relates to November 2017.
My mother has lived at Sunrise for over a year now and is full of praise for the kindness and gentleness of the staff members, who are always cheerful and thoughtful and never made the mistake of talking down to the residents. She also enjoys the activities. She also enjoys the activities the trips and the gardens. She likes the food. The only issue I have ever had was with the head office accounts department who resolutely ignored all communications.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 22 Dec 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 6 December 2017 from a Postal Card by P H (Son of Resident). on Wednesday 6 December 2017 . Relates to November 2017.
Staff, food, comfort, cleanliness - all first class. A perfect place to spend your last years, nothing seems too much trouble.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 6 December 2017 from a Postal Card by S W (Daughter of Resident). on Wednesday 6 December 2017 . Relates to November 2017.
We are very pleased overall with Sunrise. Most of the staff are lovely and caring. Occasionally information isn't passed onto carers when it should have been.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 6 December 2017 from a Postal Card by Ian C (Resident). on Wednesday 6 December 2017 . Relates to November 2017.
I have been a resident here for several years now and have been involved with many of its activities. Indeed, I wish we had more opportunities to visit other locations. These included National Trust properties
My experience of Sunrise has been satisfactory although I have concerns about the management which have been rectified except we have not yet had an excellent activities manager.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Esher Team
Review submitted on 6 December 2017 from a Postal Card by Janet E (Resident). on Wednesday 6 December 2017 . Relates to November 2017.
Following an operation on my back nearly 10 years ago, I could not return home and was sent to a home locally in Surbiton. After 2 and a half years the home closed and I moved to another in Kingston. This was inconvenient for my daughter who found Sunrise, which was much easier for her.
Obviously, I would prefer to be in my own home, but I am perfectly comfortable here.
How likely would you be to recommend Sunrise of Esher? Don't know
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 6 December 2017 from a Postal Card by M C (Son of Resident). on Wednesday 6 December 2017 . Relates to September 2017.
Sunrise is a friendly and cosy home for the residents with plenty of things available to keep them occupied. Such as visitor talks, entertainers and excursions.
The apartments are comfortable and well appointed.
Comforting for the family to see their loved ones well looked after.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 5 December 2017 from a Postal Card by Jane M (Daughter of Resident). on Tuesday 5 December 2017 . Relates to November 2017.
My father has been a resident here for just over a year. He is very well cared for, he is very happy and content. It is a great relief to me to know that his medical needs are met to a high standard and I have complete confidence in the staff who care for him. Sunrise is a home from home.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 14 September 2017 from a Postal Card by H V (Friend of Resident). on Thursday 14 September 2017 . Relates to September 2017.
I think there are some great things about Sunrise. The staff seem to genuinely care and there are lots of activities. However, attention to detail for my friend is sporadic. She often forgets to wear her hearing aids and the staff repeatedly forget to remind her. I also take her for dinner and on occasion, despite me calling to remind them, they have forgotten and she ate a meal (as it's so early) when we had booked dinner. Otherwise, they are very good.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lewis Sluman, Digital Marketing Executive at Sunrise of Esher responded to this review on 19 Sep 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Esher Team
Review submitted on 18 May 2017 from a Postal Card by G S (Daughter of Resident). on Thursday 18 May 2017 . Relates to May 2017.
The staff are very committed and overall, the care is satisfactory. My mother is a dementia resident, so sometimes there are communication difficulties with the staff talking through her care with me. I find the fees far too expensive.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 19 May 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 26 April 2017 from a Postal Card by Quintin H (Son of Resident). on Wednesday 26 April 2017 . Relates to April 2017.
Sunrise works extremely well for my mother. She has her own suite in which she has her own furniture which reminds her of earlier times in her life. The home does not smell (unlike most other we visited) and operates more like a long-term hotel.
It is excellent!
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 28 Apr 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 26 April 2017 from a Postal Card by M G (Daughter of Resident). on Wednesday 26 April 2017 . Relates to April 2017.
A warm and caring home where residents are treated with dignity. Lots of activities and outings with an afternoon "social" every day. A lovely dining room which is like a hotel restaurant and I'm informed by my mum that the food is very good. My mother has blossomed since moving in with renewed interest in life. For someone who's 95 that is very special for them.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 28 Apr 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 12 April 2017 from a Postal Card by Peter J (Son of Resident). on Wednesday 12 April 2017 . Relates to February 2017.
When it became obvious that my mother could no longer look after herself, my wife looked for an assisted living home close by.
She found Sunrise of Esher, so we went to visit.
We were given a tour and we felt mum would be happy to have a suite.
We took her along to see for herself and she was happy to move in.
We found that the care she received was exemplary. The fifty or so residents have a high number of excellent carers to always be there to help. Mums rooms were on the ground floor, so no steps to trip her.
Dining was social and food excellent.
Is it expensive? yes. Is it value for money? absolutely.
Mum spent the last years of her life in the best possible place.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 12 Apr 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 29 March 2017 from a Postal Card by D E (Friend of Resident). on Wednesday 29 March 2017 . Relates to March 2017.
My friend has been a resident of Sunrise of Esher for 4years. She celebrated her 100th birthday in 2016 and the home put on a very special birthday celebration for her.
Her room is cleaned regularly and the carers look after her well. She tells me that the food is excellent, she enjoys the trips out and the entertainment, this recently seems to be less frequent.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 29 Mar 2017:
Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team
Review submitted on 11 October 2016 from a Postal Card by Elizabeth K (Relative of Resident). on Tuesday 11 October 2016 . Relates to October 2016.
I selected Sunrise of Esher on the basis of personal recommendation for my relative who was suffering a decline in health and was practically immobile. Sunrise of Esher made a careful appraisal to establish the level of care required. My relative improved noticably under their care until her illness accelerated. She has enjoyed the social contact and activities, especially the outings I cannot fault the care given to my relative, especially in her final days. Sunrise of Esher worked in close collaboration with the hospital to make my relative comfortable. The home is clean and spacious. The staff are exemplary.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted on 6 October 2016 from a Postal Card by Margaret C (Resident). on Thursday 6 October 2016 . Relates to September 2016.
As soon as I entered Sunrise of Esher I felt comfortable and at home. Both the staff and the residents were friendly and happy to in any way.
I found it easy to settle in and after only a month I feel sure that Sunrise of Esher will be my home for the rest of my days. I particularly like the care taken to provide both physical and mental exercise for those who wish to partake in it. Companionship when needed but equally quiet places when required.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted on 28 September 2016 from a Postal Card by Ann B (Daughter of Resident). on Wednesday 28 September 2016 . Relates to April 2016.
My father was well looked after during the time spent there while his full-time carer had a holiday. The staff were very friendly and attentive and he was encouraged to join in the activities and enjoyed them. I was also given good support from all the staff and found them very friendly and helpful. There was a lovely atmosphere and everyone was happy.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted on 25 September 2016 from a Website Submission by Kate W (Daughter of Resident). on Sunday 25 September 2016 . Relates to July 2016.
My Mum needed to go into a care home to convalesce after major surgery. We visited several care homes within the area and Sunrise was definitely by far the best that we saw, the administration staff were fantastic and made the whole process so much easier. Mum had a really enjoyable stay, all the staff were so friendly and the food was fantastic. By the end of the two months, it felt like home and she was quite sad to leave.
How likely would you be to recommend Sunrise of Esher? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted on 19 September 2016 from a Postal Card by Joyce W (Resident). on Monday 19 September 2016 . Relates to September 2016.
Night staff not as rushed, will sit and chat if you can't sleep. Currently on a short stay but would return in the future.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted on 13 April 2016 from a Postal Card by P A (Son of Resident). on Wednesday 13 April 2016 . Relates to April 2016.
The staff make every effort to get my mother-in-law involved in the activities and to introduce her to other residents at meal times etc. Unfortunately she was not well for much of her stay but they catered for her limited appetite very well at meal times.
The management kept the family informed during her final days and the staff were extremely attentive, even at night.
How likely would you be to recommend Sunrise of Esher? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Job Title: General Manager
Description:
The happiness and well-being of our residents is my absolute priority and I’m privileged to lead a team of exceptionally caring people who make this happen on a day-to-day basis. The residents are like an extended family to me, and I enjoy getting to know each one individually, often by listening to their incredible life stories or sharing some of their memories.
My door is always open to come and have a chat I like to encourage everyone, both residents and families, to talk to me about any concerns they may have and I’ll always do my best to find a solution.
I think it’s important to be open to new ideas, so we have regular get-togethers where we listen to comments and suggestions about anything from dining, the garden or the activities we provide and we act on as many as we can. It’s all about being a community, so everyone can have their say. It’s a great feeling to look forward to coming to work every day.
Job Title: Assisted Living Coordinator
Description:
We all feel like we’re part of one big family, focusing on heartfelt care and a genuine passion for our mission statement and residents. Our award-winning status makes me so proud of everyone here at Esher. It’s a privilege for me to lead such a team.
Job Title: Activities Coordinator
Description:
I am a creative individual with an array of ideas to introduce to a new fun an enriching activities programme which is accessible for all of our residents at Esher. I am enjoying every moment in my role and getting to know all of our residents, listening to their life stories, their likes and dislikes and taking into account what they would like to see within the activities calendar and the Esher community. Together, myself and my team will provide an engaging and stimulating programme for the mind, body and soul for all our residents in Assisted Living and Reminiscence.
February 2018
April 2017
February 2016
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sunrise of Esher to verify any information. View our terms and conditions. Sunrise of Esher has a Platinum Service – more info.
