Sunrise of Esher

42 Copsem Lane, Esher KT10 9HJ

This Sunrise of Esher residence is in a pleasant and convenient location for those living in north Surrey, being set on the edge of the woodland to the north of Oxshott and just south of the centre of the attractive and well appointed town of Esher – with Sandown and Epsom racecourses nearby as well as Wisley RHS and Hampton Court Palace. There is easy access to the A3 and from that to the M25, making this an easy journey for visiting family and friends.

Group: Sunrise Senior Living

Person in charge: Emma Dudhee (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 64

Shared Rooms: 12

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Esher: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Sunrise of Esher is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Sunrise of Esher in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.401 for Sunrise of Esher is calculated as follows: ( (147 Excellents x 5) + (125 Goods x 4) + (22 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 297 Ratings = 4.401

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.739 Points relating to the number of positive Reviews for Sunrise of Esher is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 13 Reviews ÷ 17.6 Target = 0.739

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Sunrise of Esher has a Review Score of 9.1 (9.140) from 25 Reviews


Average Ratings

  • Excellent
    13
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Esher?

  • Extremely LIKELY
    15
  • Likely
    9
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Esher

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    9
  • Resident / Service User
    4
  • Friend of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • more

My mother went to stay at Sunrise of Esher for respite care following a fall. Her recovery was not without problems but the team at Sunrise did all that they could to help mother improve. In fact, I would say they played a major part in helping her get back on her feet, reaching a point where she seemed better than she had for many months. Unfortunately, she then contracted pneumonia from which she never recovered. It was then we saw the benefit of the relationship mother enjoyed with the team at her "hotel" (her words). Given that this was a residential and not nursing home, I had expected to be asked to move mother to a hospital. That wasn't the case and was really surprised and grateful to all the care team for the way they cared for my mother until her passing.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.1 out of 5

Marketing, Marketing at Sunrise of Esher responded to this review on 22 Feb 2018:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

We appreciate the high standard of care given to my mum. However, we feel that there is a lack of communication at times. We are not always informed of Mum's condition and have been waiting for a meeting on her welfare for some months.

How likely would you be to recommend Sunrise of Esher? Likely

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Average Rating:   3.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Esher Team.

Staff are caring and residents treated with respect. Communication between relatives and the home could be improved but overall, my parents are very well cared for.

How likely would you be to recommend Sunrise of Esher? Likely

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Average Rating:   3.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 29 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team.

All round great experience for my father and for us as his family. If he wasn't going back to his own home, he would be staying here permanently. Thanks to all the staff, particularly the carers who are wonderful.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team.

Every member of staff is really rather wonderful - they are all warm, helpful and very approachable. It is thanks to this fantastic team that my mother has settled well as she was extremely apprehensive about making the transition from her own home to a care home. The accommodation and all communal areas are head and shoulders above other care homes. The activities and entertainment are varied and well planned and every effort is made to accommodate all tastes and interests. I have every confidence and gain comfort from knowing that my mother is being cared for to the highest standard.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team.

Mum has been here for four years. She often says how glad she feels that we found it for her. The staff are kind and respectful to her and generally care and keep her family up to date. She had a pleasant room which is well looked after and kept very clean. The food is good, varied and imaginative. We have had two minor health emergencies and I have seen how very quick and efficient the carers are to provide expert assistance.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.6 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 22 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

My mother has lived at Sunrise for over a year now and is full of praise for the kindness and gentleness of the staff members, who are always cheerful and thoughtful and never made the mistake of talking down to the residents. She also enjoys the activities. She also enjoys the activities the trips and the gardens. She likes the food. The only issue I have ever had was with the head office accounts department who resolutely ignored all communications.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 22 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

Staff, food, comfort, cleanliness - all first class. A perfect place to spend your last years, nothing seems too much trouble.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

We are very pleased overall with Sunrise. Most of the staff are lovely and caring. Occasionally information isn't passed onto carers when it should have been.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   3.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

I have been a resident here for several years now and have been involved with many of its activities. Indeed, I wish we had more opportunities to visit other locations. These included National Trust properties
My experience of Sunrise has been satisfactory although I have concerns about the management which have been rectified except we have not yet had an excellent activities manager.

How likely would you be to recommend Sunrise of Esher? Likely

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Average Rating:   3.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Esher Team

Following an operation on my back nearly 10 years ago, I could not return home and was sent to a home locally in Surbiton. After 2 and a half years the home closed and I moved to another in Kingston. This was inconvenient for my daughter who found Sunrise, which was much easier for her.
Obviously, I would prefer to be in my own home, but I am perfectly comfortable here.

How likely would you be to recommend Sunrise of Esher? Don't know

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Average Rating:   3.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

Sunrise is a friendly and cosy home for the residents with plenty of things available to keep them occupied. Such as visitor talks, entertainers and excursions.

The apartments are comfortable and well appointed.
Comforting for the family to see their loved ones well looked after.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

My father has been a resident here for just over a year. He is very well cared for, he is very happy and content. It is a great relief to me to know that his medical needs are met to a high standard and I have complete confidence in the staff who care for him. Sunrise is a home from home.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Digital Marketing Executive at Sunrise of Esher responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

I think there are some great things about Sunrise. The staff seem to genuinely care and there are lots of activities. However, attention to detail for my friend is sporadic. She often forgets to wear her hearing aids and the staff repeatedly forget to remind her. I also take her for dinner and on occasion, despite me calling to remind them, they have forgotten and she ate a meal (as it's so early) when we had booked dinner. Otherwise, they are very good.

How likely would you be to recommend Sunrise of Esher? Likely

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Average Rating:   3.8 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Esher responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Esher Team

The staff are very committed and overall, the care is satisfactory. My mother is a dementia resident, so sometimes there are communication difficulties with the staff talking through her care with me. I find the fees far too expensive.

How likely would you be to recommend Sunrise of Esher? Likely

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Average Rating:   4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 19 May 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Esher Team

Sunrise works extremely well for my mother. She has her own suite in which she has her own furniture which reminds her of earlier times in her life. The home does not smell (unlike most other we visited) and operates more like a long-term hotel.
It is excellent!

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.3 out of 5

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

A warm and caring home where residents are treated with dignity. Lots of activities and outings with an afternoon "social" every day. A lovely dining room which is like a hotel restaurant and I'm informed by my mum that the food is very good. My mother has blossomed since moving in with renewed interest in life. For someone who's 95 that is very special for them.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

When it became obvious that my mother could no longer look after herself, my wife looked for an assisted living home close by.
She found Sunrise of Esher, so we went to visit.
We were given a tour and we felt mum would be happy to have a suite.
We took her along to see for herself and she was happy to move in.
We found that the care she received was exemplary. The fifty or so residents have a high number of excellent carers to always be there to help. Mums rooms were on the ground floor, so no steps to trip her.
Dining was social and food excellent.
Is it expensive? yes. Is it value for money? absolutely.
Mum spent the last years of her life in the best possible place.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 12 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

My friend has been a resident of Sunrise of Esher for 4years. She celebrated her 100th birthday in 2016 and the home put on a very special birthday celebration for her.
Her room is cleaned regularly and the carers look after her well. She tells me that the food is excellent, she enjoys the trips out and the entertainment, this recently seems to be less frequent.

How likely would you be to recommend Sunrise of Esher? Likely

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Average Rating:   4.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Esher responded to this review on 29 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Esher.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Esher Team

I selected Sunrise of Esher on the basis of personal recommendation for my relative who was suffering a decline in health and was practically immobile. Sunrise of Esher made a careful appraisal to establish the level of care required. My relative improved noticably under their care until her illness accelerated. She has enjoyed the social contact and activities, especially the outings I cannot fault the care given to my relative, especially in her final days. Sunrise of Esher worked in close collaboration with the hospital to make my relative comfortable. The home is clean and spacious. The staff are exemplary.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.8 out of 5

As soon as I entered Sunrise of Esher I felt comfortable and at home. Both the staff and the residents were friendly and happy to in any way.
I found it easy to settle in and after only a month I feel sure that Sunrise of Esher will be my home for the rest of my days. I particularly like the care taken to provide both physical and mental exercise for those who wish to partake in it. Companionship when needed but equally quiet places when required.

How likely would you be to recommend Sunrise of Esher? Likely

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Average Rating:   4.1 out of 5

My father was well looked after during the time spent there while his full-time carer had a holiday. The staff were very friendly and attentive and he was encouraged to join in the activities and enjoyed them. I was also given good support from all the staff and found them very friendly and helpful. There was a lovely atmosphere and everyone was happy.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   5 out of 5

My Mum needed to go into a care home to convalesce after major surgery. We visited several care homes within the area and Sunrise was definitely by far the best that we saw, the administration staff were fantastic and made the whole process so much easier. Mum had a really enjoyable stay, all the staff were so friendly and the food was fantastic. By the end of the two months, it felt like home and she was quite sad to leave.

How likely would you be to recommend Sunrise of Esher? Extremely Likely

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Average Rating:   4.6 out of 5

Night staff not as rushed, will sit and chat if you can't sleep. Currently on a short stay but would return in the future.

How likely would you be to recommend Sunrise of Esher? Likely

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Average Rating:   4.2 out of 5

The staff make every effort to get my mother-in-law involved in the activities and to introduce her to other residents at meal times etc. Unfortunately she was not well for much of her stay but they catered for her limited appetite very well at meal times.
The management kept the family informed during her final days and the staff were extremely attentive, even at night.

How likely would you be to recommend Sunrise of Esher? Likely

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Average Rating:   4.3 out of 5

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Job Title: Reminiscence Co-ordinator

Description:

I have been at Sunrise Senior Living since 2011. I am passionate about Dementia Care and I feel privileged to be in a position to guide the team and continue to support our residents and their families.I am delighted to lead my dedicated team to ensure we deliver the best person-centred dementia care. Every day is different and to understand the needs of our residents, building relationships with them and keeping in touch with their families, is the most important and rewarding job. Each individual makes my day worthwhile.

Michelle

Michelle David

Job Title: Assisted Living Coordinator

Joined: 2009

Description:

“We all feel like we’re part of one big family, focusing on heartfelt care and a genuine passion for our mission statement and residents. Our award winning status makes me so proud of everyone here at Esher. It’s a privilege for me to lead such a team.”

Greg

Greg Duffield

Job Title: Director of Community Relations

Description:

Making the decision to move home is never easy, the families I meet with are nearly always full of concerns and questions about what life in a care home may be like. It is incredibly rewarding to show how we can offer a solution to the day to day issues that they are facing, whilst providing an environment that preserves dignity and enhances their loved ones quality of life.

Nicky

Nicky Hazell

Job Title: Director of Community Relations

Description:

I am the first point of contact for both seniors and their families looking into care options, either for now or for the future. I am proud to invite people into our lovely community, show them around and make sure that when they leave they have all the relevant information that they need. The satisfaction I have in my role, is seeing people thrive when they have moved in with us and telling me they wished they had made the decision to move into Sunrise earlier.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Esher