Esher Manor Care Home - Avery Collection

42 Copsem Lane, Esher KT10 9HJ
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9.7 181 Reviews
  • Esher Manor Care Home - Avery Collection, Esher
Welcome to Esher Manor, a haven for those seeking exceptional care and support services in a luxurious environment. The residence accommodates up to 83 residents, offering a variety of living spaces, including studio apartments, one-bedroom apartments, and one-bedroom deluxe apartments. Esher Manor offers dementia, respite and residential care.

Equipped with en-suite facilities and complemented by 24/7 available care services, each apartment is designed to exude a homelike ambience. The home's unwavering commitment to resident care is demonstrated through a dedicated team of fully qualified professionals who ensure compassionate and dignified assistance.

Embracing couples and companions, the home prioritises well-being, comfort and joy.

The person-centric approach sets the home apart, crafting individual care plans that evolve with residents’ needs. For those requiring dementia care in Esher, the expertly trained team specialises in supporting individuals with cognitive disorders like Alzheimer’s.

Esher Manor is not just a care home. It is a warm and inviting community. From thoughtfully decorated interiors to a vibrant atmosphere, residents immediately feel at home. Enjoy remarkable facilities, including a cosy cinema, a private dining room, and beautifully landscaped gardens.

Care Provided by Esher Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £2000
  • Self-Funded Residential Dementia Care: £1850 – £2000
  • RESPITE Self-Funded Residential Care: £1650 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1950 – £2100

Our pricing is based on Room and Care, all meals, laundry, housekeeping, activities and bus trips are included. Hairdressing, Chiropody and Physio is an additional charge.

These prices are only a guideline, please contact Esher Manor Care Home - Avery Collection to find out the exact price for your requirements.

Contact Esher Manor Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Esher Manor Care Home - Avery Collection to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Monika Siewierska (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (12)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (12)

Esher Manor Care Home - Avery Collection Reviews (181)

9.7

Esher Manor Care Home - Avery Collection has a Review Score of 9.7 (9.748) out of 10, based on 52 reviews in the last 2 years.
Over all time Esher Manor Care Home - Avery Collection has 181 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Esher Manor Care Home - Avery Collection
  • 62
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  • 11
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  • 5
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Total of 181, showing 81-100
Review from Bea D (Daughter of Resident) published on 13 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother enjoys life at Signature. The staff are very caring, and the activities on offer are enjoyable and stimulating, both physically and mentally. The team create an exceptionally warm environment for residents and their guests. I know that she is safe and well cared for, and I continue to recommend
Signature to my friends and family!
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for leaving a review for Signature At Esher. We are delighted that your mother enjoys her life at Signature and all of the activities we offer.
We very much look forward to seeing…
read more
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Review from Julian B (Son of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff very friendly and helpful. They have really looked after my mother since her arrival three years ago, and as such, my mother really loves life at Signature. She certainly enjoys the banter with the staff she has developed during that time, and long may that continue. I
would certainly recommend Signature to anyone who is looking for a friendly and professional residential care home; their professionalism certainly shines through, and long may that continue to do so.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for your wonderful review. We love having your mother as a resident at Signature and look forward to seeing you soon.
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Review from Amanda L (Relative of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is a resident, and I am so impressed with the standard of care she has received. Also, the amazing staff, who are so caring and welcoming with/to all the residents, should be highly recommended. The activities and planned trips are both fun and enjoyable.
The food is fabulous, and the surroundings
are lovely. Indeed I am so grateful that we discovered this delightful care home.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you for your wonderful review. We are so pleased that your aunt has settled at our home, and is enjoying all the lovely activities and support.
We hope to see you visiting soon.
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Review from Arthur R (Son of Resident) published on 2 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved to Signature Esher in June 2022. The people there couldn’t have been more helpful or done more to make Mum’s first days and weeks easier.
Change is not easy, and inevitably, Mum has up days and down days, but she seems safe and well cared for. Moving into a home does mean some reduced privacy
- particularly until new norms are established - but I think the people at Signature have done their best to deal with this.
Reply from Signature at Esher, Customer Team at Esher Manor Care Home - Avery Collection
Thank you for taking the time to share your mum's experience at Esher. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we…read more
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Review from Jonathan M (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother initially spent several weeks at the home for respite care and decided to stay on as a permanent resident. The staff have been outstanding in making her welcome and caring for her needs, while the management was very helpful, and flexible as Mum transitioned into permanent care. The facilities
are excellent, and opportunities for residents to socialise and spend time doing activities are first-class.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for your wonderful review. We are delighted that your mother has settled into Signature At Esher and is enjoying all the opportunities for activities and socializing.
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Review from A O (Brother of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home looking after my older sister is very good all-round. Of course, my one day visit cannot test every aspect of care, but my own experience on the day was excellent - with very caring and polite staff. My sister gave me very good reports of many experiences she has had and is extremely happy
with her care. Value for money is one thing I cannot comment on.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for your lovely review and overall experience of Signature At Esher.
We hope you will be visiting us again soon.
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Review from George P (Relative of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely helpful staff and management at all times, including support to acquire and collected spectacles at their own expense. Pleasant garden and sun lounge in the open air. Medical help on hand.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you for your wonderful review. We are so pleased that you are enjoying your time as a resident, and we are delighted to receive such great feedback.
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Review from M H (Friend of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with Signature. The staff are always welcoming. The residents always seem happy and settled, especially with the amount and variety of entertainment.
It is clean, and the food has always looked great.
Overall, great all-round on all levels.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for taking the time to complete a review and for the wonderful comments. We look forward to seeing you visit soon.
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Review from Brydon N (Son of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so thankful to the whole Signature team at Esher for keeping our loved ones safe and secure during the Covid-19 pandemic and a recent influenza outbreak. Knowing they were safe, being superbly cared for and provided with such a variety of activities makes a huge difference to us as a family.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for your wonderful review and your continuing support.
We hope to see you visiting very soon.
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Review from Jennifer B (Daughter of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always able to speak to a member of the care home about father's state of health and am informed if any changes encountered. Has been a very difficult time for both the care staff and indeed us, and the care personnel have been amazing in difficult circumstances.
A little disappointed that my father
lost both his hearing aids and mislays his only pair of glasses on a regular basis!
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Thank you so much for your lovely review and your continuing support.
We're sorry to hear that your father has mislaid his hearing aids and glasses, but we will look to see if there is a way we can…
read more
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Review from Julia W (Niece of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. Lovely environment.
Reply from Joanna Perry, Client Liaison Manager at Esher Manor Care Home - Avery Collection
Dear Julia, thank you so much for submitting your review for Signature At Esher.
We really appreciate your wonderful comments.
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Review from Anne N (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my father. They managed to find a place for him after a sudden hospital admission and have been very flexible about the length of his stay. His health has improved rapidly thanks to the care and support of the staff. He has really enjoyed his time here and plans to come back when
the time is right.
Reply from Signature at Esher, Customer Team at Esher Manor Care Home - Avery Collection
Thank you for taking the time to review Signature at Esher. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us…read more
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Review from W B (Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager was exceedingly helpful and understanding of my needs, and I consider her an asset to the establishment.
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Review from Karen C (Sister-in-law of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I do not live in the area, I visit every twelve weeks. The resident I visit it wonderfully looked after, appears to be very comfortable and happy. I am very impressed by the entertainment the residents enjoy.
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Review from James A (Son of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has a brief respite care experience of Sunrise from late August to 7th September 2021. She arrived from the hospital. Her care was well-planned, and the support she required was just what was needed. Staff were friendly and professional. Mum had a severe stroke there days before she died;
she was cared for sympathetically and attentively. The support for the family in this period was outstanding, especially on the night she died.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Esher – particularly at such a difficult time. Your…read more
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Review from Julia O (Daughter of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care at Sunrise is truly excellent, and my mother has been treated with dignity and kindness by amazing staff. It has been no trouble at all to extend her respite stay, which has provided reassurance and welcome stability, as plans have had to change. The facilities are very impressive
and provide a really comfortable and friendly environment with plenty of organised activities and themed decorations to brighten and engage the residents. The food is really high class with plenty of choices, and it is relaxing for visitors to enjoy the Bristo refreshments.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Esher. We take great pride in delivering high-quality care and providing facilities to…read more
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Review from K I (Son of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always cheery, helpful and reactive to any queries raised.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
We are so glad to hear about your positive experience of Sunrise of Esher and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and…read more
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Review from Naomi B (Friend of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a visitor to see a friend who now resides at Sunrise, I was impressed that Sunrise looked and felt more like a ‘home from home’ rather than a care home.
More importantly, it was the care and empathy that the Sunrise staff showed towards the residents that have left such a lasting impression on
me.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
At Sunrise of Esher, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team, we strive to achieve a sociable and comfortable community our…read more
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Review from V B (Son of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been very apprehensive before joining Sunrise of Esher - my mother has blossomed with her newly made friends and community that is Sunrise of Esher. She is so happy to partake in many of the activities on offer and enjoys the independence of her accommodation when she wants it. Looking back,
she has made a big move and has benefited hugely from it.
Reply from Gabriela Smith, General Manager at Esher Manor Care Home - Avery Collection
Sunrise of Esher appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as…read more
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Review from Sian M (Daughter of Resident) published on 21 October 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Assisted Living care and provisions are good and my mother was very happy for 18 months. Problems arose with a management change in 2019 when communication deteriorated.
Dementia care has been inconsistent. It was extremely difficult to gain access during the pandemic until I liaised with the head
office. The care that the staff delivers is good but the information provided via management was poor. Care assessments and doctor's appointments are continually performed without family/POA being aware despite our request and LPA, medications have been administered without informed consent. The dementia unit care pricing is opaque with seven levels and no clarity as to how residents qualify for the levels or explanation of these levels This makes them more expensive in the long term once in the dementia unit than most alternatives in the area that I’ve investigated. Other homes offer room rates, which are more than Sunrise, but include care so care costs do not increase.
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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Esher Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.748 for Esher Manor Care Home - Avery Collection is calculated as follows: ( (490 Excellents x 5) + (90 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 606 Ratings = 4.748
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Esher Manor Care Home - Avery Collection is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Monika

Monika Siewierska

Job Title: General Manager Joined: 2013

I joined here as a Senior Care Assistant in 2013, progressed to Reminiscence Coordinator, managed the Assisted Living Department, and now I am overseeing both departments as a Deputy Manager since September 2019. I also supported the General Manager with Clinical Requirements and the Activities Coordinator with our Activities Programme. In August 2023 I was promoted to General Manager position.


I have been given the opportunity to develop my skills, learn and progress. I am a qualified physiotherapist with a hospital and private sector background. I hold Diploma Level 5 in Health and Social Care. I am passionate about care and dedicated to providing a high-quality service tailored to each person's individual needs. I am proud to be part of the Esher Team.

Biljana

Biljana Ashfield

Job Title: Deputy Manager Joined: 2019

I joined Signature at Esher as a Senior Care Assistant Wellbeing in February 2019, I was then promoted to Dementia Care Manager in November 2019. I have been working in the care sector since 2003 and I was originally a nurse in my home country. I have managed two Residential Care Homes previously and I hold Level 4 in Health and Social Care. I enjoy working with elderly people, especially with dementia and the smile on their faces gives me a sense of achievement. My priority is to have a good relationship with residents, their families and staff to ensure that they feel welcome and at home.

Donna

Donna Cunningham

Job Title: Residential Care Manager Joined: 2025

I recently joined the Esher Manor Care Home Team in March 2025.
I have been working in the Care industry for over 20 years and thoroughly enjoy it.
I've had such a warm welcome from all Residents and Team Members at Esher Manor, and I look forward to getting to know all our lovely Residents and Family members.
I have completed my NVQ level 5, and am very passionate about end of life care.

Joanna

Joanna Perry

Job Title: Client Liaison Manager Joined: 2019

Hi, I'm Joanna. I joined Esher Manor in February 2019 and can honestly say I have never looked back. Every day is a different day, and I have the privilege of helping families choose the right care home for their loved ones.


From the point that a family makes an enquiry to Esher Manor, I will be able to help with any questions whether it be for short-term respites or permanent care.


We love to get involved in Local Community projects at Esher Manor, so I'd love to hear from you if you're holding an event, or think we can help out.

Jane

Jane Wells

Job Title: Business Office Coordinator Joined: 2019

I joined in March 2019. Before starting here, I worked within the public care sector as a Human Resources Assistant and finance and Payroll Manager for over 20 years. I enjoy getting to know residents, families and staff. I support the General Manager and office administration and my door is always open.

Arkadiusz

Arkadiusz Sliwa

Job Title: Head Chef Joined: 2022

I joined Esher Manor in April 2022. I have previously worked within the group for 7 years altogether.


I'm a passionate cook with an eye for detail who has worked in the care sector since 2011, where I gained my knowledge, experience and qualifications.‘PASSION’ was always my top core value.


Cooking is an ‘ART’. As in art, you mix colours and a beautiful picture manifest so in cooking, you have to be creative, full of passion, and imaginative and your meals will be like a piece of art beautifully presented on the plate.


I'm excited to be part of the Avery Collection Family, working with our lovely residents and their families.

Dave

Dave Nicholson

Job Title: Maintenance Manager Joined: 2021

I joined Signature at Esher in June 2021 as a maintenance coordinator. It is my first time working in a caring environment and I find it very rewarding. I look after the building repairing or replacing what is broken whilst looking after everyone’s health and safety.

Iwona

Iwona Kepinska-Wales

Job Title: Dementia Care Manager Joined: 2015

Hi, I'm Iwona and I love my role as Dementia Care Manager at Esher Manor Care Home.
I joined the company in 2015, and I'm delighted to say that I work in such a wonderful caring environment.
My passion is elderly care, everyone is unique and has an interesting story to tell.
I always try my best to make sure that our Residents receive the best care and that all of our Team Members feel valued.
I am privileged to have such a fantastic team, making the environment warm and friendly, and a home from home for us too.

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