Whitebourne

Burleigh Road, Frimley, Camberley GU16 7EP
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9.6 72 Reviews
  • Whitebourne, Camberley
Whitebourne is a purpose-built care home in Frimley, Surrey, providing quality residential and specialist dementia care on a respite or permanent basis.

Inside Whitebourne you'll find cosy lounges, a hair and beauty salon and an activities room. The generously sized bedrooms offer en-suite facilities and a 24-hour nurse call system, with some overlooking the lovely gardens, which have raised flower beds and a variety of seating areas.

The compassionate team believes that when a person moves into a care home they should still have goals and wishes for their future. There’s a positive, friendly and fun atmosphere at Whitebourne and a focus on personalised care and experiences.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.
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Care Provided by Whitebourne

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1657
  • Self-Funded Residential Dementia Care: from £1752
  • RESPITE Self-Funded Residential Care: from £1657
  • RESPITE Self-Funded Residential Dementia Care: from £1752

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Whitebourne to find out the exact price for your requirements.

Contact Whitebourne to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitebourne to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Colette Kelleher (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • On site

Whitebourne Reviews (72)

9.6

Whitebourne has a Review Score of 9.6 (9.576) out of 10, based on 15 reviews in the last 2 years.
Over all time Whitebourne has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Whitebourne
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Review from James N (Son of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service will use again.
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Review from Barry G (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Whitebourne for a few years now and we have seen changes in staff and management. The current manager and staff are simply brilliant and I am very happy with the care my mother is getting.
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Review from S K (Son of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and staff were very good and listened but my mother who is 101 years old was unnerved by dementia patients coming in her room.
Reply from Samantha Debenham, Reviews Team at WhitebourneThank you very much for taking the time to write a review for Whitebourne Care Home and for your lovely comments and scores. Whitebourne is home to many older people living with dementia and we always do our best to explain to new residents and families of residents coming to live with us that this occasionally may happen. The home manager would be more than happy to discuss how your mother can best be supported with this should she wish to stay at Whitebourne again in the future.
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Review from M O (Respite Resident) published on 26 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle stayed at Whitebourne for 2 weeks and he was treated like a King by the staff and the manager.
Everyone is caring and kind and compassionate.
The place is clean.
Keep up the outstanding work - the manager and the team.
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Review from Anne S (Wife of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, such a wonderful time with amazing care all the time. Fantastic company, with such great care.
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Review from A M (Wife of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed here for respite. Very well looked after and he enjoyed his stay in the home, even arranged for his covid booster. Manager is very nice and polite. The place is very well managed, clean and tidy and offered a variety of activities. Will definitely choose for future respite stay. Thank
you to one staff member in particular and the team.
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Review from R U (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the best care homes Whitebourne, Frimley.
The staff and in particular the care home manager are real gems. They were really helpful and gave the best services to my dad. I wish I could use names to highlight the individuals who were always the best, smiley and down-to-earth. Please pay my special
gratitude to the care home manager - he was amazing.
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Review from Mark L (Son of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father was placed in the Frimely Care Home, his health has been slowly declining. However, the good care and attention given by staff, has enabled him to regain some of his previous functions. There is always a very good update from all the staff on his day and nobody seems to be short of time
to explain.
Their presence is constant and it always appears they have everyone's best interest at heart. My initial opinion is that I'm really comfortable Dad will be looked after extremely well. His recent pneumonia case in point.
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Review from Sandra L (Wife of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at the care home for a few weeks and in that time has been treated incredibly well! A manager who is available at any time and an incredible team of carers, team leaders, office staff and housekeeping - all lovely caring people, also the local doctor, who comes in on a weekly basis
and is superb. They are also there for our whole family.
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Review from Sarah S (Niece of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activities team are very good.
The staff are fantastic.
The manager is very nice and polite.
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Review from Helen R (Niece of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been here for a while now, and I visit with my mum once a week. I have to say that we always receive a warm welcome from all staff, and I feel they are an amazing team who are caring for my aunt really well.
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Review from Richard F (Nephew of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my auntie is receiving, while she is in Whitebourne, is excellent. The staff are friendly and the management is very good. My auntie wants to thank the chef, who always gave her delicious food. Keep up the good work. Thank you.
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Review from Susan G (Respite Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gave me help and encouragement. Felt safe. The staff are great.
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Review from Ann K (Wife of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has dementia and I need him to go into respite. He has been to three other care homes and has never really settled but Whitebourne was entirely different and I felt relaxed about leaving him as the staff are lovely. He came home happy and relaxed.
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Review from R Y (Son of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What is impressive about Whitebourne? The manager, the genuine and lovely carers, the friendly and supportive atmosphere, the cleanliness of residents and rooms and the quality of food.
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Review from Brielle J (Daughter of Resident) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was invited to celebrate the Queen's Jubilee. It was my first time trying food that the care home had prepared and I must say that it was delicious. The care staff were also very friendly, kind, and really cared for the elderly from the bottom of their heart. I do not usually write reviews, but I
was really touched by the care that my mother has been receiving. This is a care home I can confidently allow my mother to stay in. 10/10. Well done Whitebourne!
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Review from Kate F (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very confident that my mum is in a kind and caring environment. The staff are very supportive of me. They are all very kind, friendly and professional. Whenever I visit, I see the kind care the residents receive from the Whitebourne team.
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Review from Alex D (Friend of Resident) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gone there to visit a family friend and the staff were friendly and very welcoming. My friend seems to be very happy there and said the managing team are nice and professional. The music is getting you a relaxed atmosphere and the free sweets from the shop are great.
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Review from M Y (Husband of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been with you since the end of July 2021 but has received wonderful care and support. It can be very upsetting for him as he would rather be at our home, so we do get a few tears. Whitebourne is looking after him very well, he has a lovely room downstairs overlooking shrubs and the
road. He is in very capable hands - thank you.
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Review from Jane H (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was initially reluctant for mum to go into a care home but am a complete convert. The care, love and family feel at Whitebourne has been second to none. She left yesterday as her needs are now so complex, she needs a more nursing-led approach but the send off brought tears to my eyes. Every single
carer, helper and manager came out to hug her and wish her well. Whitebourne may look very ordinary on the outside but it is extraordinary within. Thank you for everything.
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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Whitebourne is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Whitebourne is calculated as follows: ( (138 Excellents x 5) + (25 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 177 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Whitebourne is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Colette

Colette Kelleher

Job Title: Home Manager

I began working for Care UK in 2021, but I felt I knew the provider well – five other family members of mine work for Care UK care homes and have done for many years.


All Care UK homes have the same goal: to provide the best possible care for older people.


Before joining Whitebourne, I worked for another large care provider for almost 14 years. I worked my way up from Care Assistant to Head Housekeeper to Receptionist to Team Leader, Deputy Manager and finally Home Manager. I was always encouraged to apply for new roles, and the progress I’ve made is my proudest achievement.


I am always thinking about what is best for the residents we care for at Whitebourne, and it’s important as a Home Manager to be open-minded, honest and approachable. For me, the best part of the day is the end of the shift when I get to check that the residents are all safe and well, the home is cosy and warm, and the staff are all thanked for their work. I look forward to continuing to progress at Whitebourne and to leading our amazing team in providing excellent care.


When I’m not at work, I love spending quality time making memories with my family.

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