Whitebourne

Laundry service poor.

Thank you Whitebourne, you have taken a weight from us and we know she is safe and cared for.

The staff and management have been helpful from the start. My mother-in-law is still settling in with staff help. The regular check-up has proved its worth when Mother was taken to hospital with a chest infection shortly after moving into Whitebourne. We visit very regularly and staff remain friendly and helpful still eg guiding residents who are confused, checking up on the wellbeing of residents, administering medication etc. My wife and I are relieved the home is very good and are impressed.

Since then my mother has been settling in. She has good and bad days. Dealing with the loss of her husband and her home. The staff are caring and understanding. Her general health has improved and she is making friends and coping. Well done, very very happy with the service.

Cheerful, helpful, caring staff. Keeping me up to date with my husband's state of health. Thank you all. However, would like to see more activities going on.

Thank you all for your hard work and care.

My mother has been a resident at Whitebourne for the last 1 1/2 years. Her first language is French, but through Dementia, she can no longer converse in English and her speech is very limited. However, the staff at Whitebourne have endeavoured through Google Translate and all their caring ways to ensure she feels part of the Whitebourne community. I would also like to add, on every visit I make my observations of care are reassured.

She participates in the activities there and has a very nice en suite room which overlooks the garden. The staff are very patient and kind and tolerant.

We are very happy with the care and support my mother is getting at Whitebourne. She has been a resident since June 2014 and has received excellent care. Accommodation and lounge areas are immaculate, medical and personal support are very good including feedback to relatives with food provision being more than adequate. I am a great believer that any operation or service provider is as good as its lead manager and in Whitebourne, Care UK have an outstanding one. Long may she continue.

Very happy with Whitebourne staff, service, home and general condition.

My mother has been in Whitebourne Care Home for the past nine years, she has very recently passed away. In all that time she was treated with care, affection and dignity, I was always made to feel very welcome. I cannot praise the management and staff too highly, especially towards the end of her life. I would not hesitate to recommend Whitebourne to anyone.

I visit my mother at Whitebourne 3 or 4 times a week at different times of the day. My visits haves been over a 2 year period and the homes biggest asset is it's staff. The staff are all engaging and helpful and the staff have an in depth knowledge of each resident. There is a positive can do attitude and a willingness to overcome any problems or worries that may arise. The activities have improved over the last 12 months and all the residents are encouraged to take part or are involved even if they cannot communicate effectively. The management are flexible and listen to changing needs and requirements so that changes can be accommodated.