Whitebourne

Burleigh Road, Frimley, Camberley GU16 7EP
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9.6 72 Reviews
  • Whitebourne, Camberley
Whitebourne is a purpose-built care home in Frimley, Surrey, providing quality residential and specialist dementia care on a respite or permanent basis.

Inside Whitebourne you'll find cosy lounges, a hair and beauty salon and an activities room. The generously sized bedrooms offer en-suite facilities and a 24-hour nurse call system, with some overlooking the lovely gardens, which have raised flower beds and a variety of seating areas.

The compassionate team believes that when a person moves into a care home they should still have goals and wishes for their future. There’s a positive, friendly and fun atmosphere at Whitebourne and a focus on personalised care and experiences.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.
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Care Provided by Whitebourne

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1657
  • Self-Funded Residential Dementia Care: from £1752
  • RESPITE Self-Funded Residential Care: from £1657
  • RESPITE Self-Funded Residential Dementia Care: from £1752

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Whitebourne to find out the exact price for your requirements.

Contact Whitebourne to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitebourne to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Colette Kelleher (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • On site

Whitebourne Reviews (72)

9.6

Whitebourne has a Review Score of 9.6 (9.576) out of 10, based on 15 reviews in the last 2 years.
Over all time Whitebourne has 72 reviews.

Overall Experience
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Date Published
  • 72
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  • 15
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Reviewer Connection to Whitebourne
  • 24
  • 15
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Total of 72, showing 61-72
Review from Carol M (Daughter of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Laundry service poor.
Reply from Amy Wilson, A D at WhitebourneWe’re very grateful for your feedback and are delighted with the positive comments and scores for Whitebourne. We are sorry to hear that the laundry service has not met your expectations on this occasion. We are keen to understand your concerns and would like to discuss this with you in person when you next visit the home. Thank you again for taking the time to share your views, your feedback is important to us.
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Review from S K (Daughter-in-law of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother in Law has been a resident for just over a year.
The service and care have been amazing.
Caring, friendly and supportive at all times.
Thank you Whitebourne, you have taken a weight from us and we know she is safe and cared for.
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Review from Paul G (Son-in-law of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management have been helpful from the start. My mother-in-law is still settling in with staff help. The regular check-up has proved its worth when Mother was taken to hospital with a chest infection shortly after moving into Whitebourne. We visit very regularly and staff remain friendly
and helpful still eg guiding residents who are confused, checking up on the wellbeing of residents, administering medication etc. My wife and I are relieved the home is very good and are impressed.
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Review from David P (Son of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Whitebourne on the death of my father who was her primary carer. The arrangements and care on that first day was brilliant I can not praise the staff highly enough for their care and handling of the situation.
Since then my mother has been settling in. She has good and bad days.
Dealing with the loss of her husband and her home. The staff are caring and understanding. Her general health has improved and she is making friends and coping. Well done, very very happy with the service.
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Review from M B (Wife of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cheerful, helpful, caring staff. Keeping me up to date with my husband's state of health. Thank you all. However, would like to see more activities going on.
Reply from Amy Wilson, AD at WhitebourneThank you for your excellent review. I am pleased you find the staff cheerful, helpful and caring.

With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with daily activities that residents can choose from. We vary the activity programme to appeal to as many residents as possible and advertise these activities around the home, as well as producing a monthly activities diary to let people know what is going on. We would be happy to email you a copy of the activities diary so you can see our current activities provision. Our team are always keen for feedback and suggestions, so please do let us know of any ideas, particularly those things you think your loved one would like, so that we can continue to provide them with the very best care.
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Review from A R (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whitebourne has certainly improved over recent months since the last CQC visit. More activities, more permanent staff, more visible staff 'on the floor', provision of drinks, snacks in lounges.
Residents always look clean and well cared for and seem happy generally. The new management team have certainly
upgraded the home to include 'homely' lounge and improved decor.
Thank you all for your hard work and care.
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Review from Eric C (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Whitebourne for the last 1 1/2 years. Her first language is French, but through Dementia, she can no longer converse in English and her speech is very limited. However, the staff at Whitebourne have endeavoured through Google Translate and all their caring ways to ensure
she feels part of the Whitebourne community. I would also like to add, on every visit I make my observations of care are reassured.
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Review from Jane P (Daughter of Resident) published on 20 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Whitebourne Frimley since September 2014. She suffers with dementia and is very well cared for by the whole team of staff there. She is very happy in the home and comfortable in her environment.
She participates in the activities there and has a very nice en suite
room which overlooks the garden. The staff are very patient and kind and tolerant.
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Review from Peter M (Son of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care and support my mother is getting at Whitebourne. She has been a resident since June 2014 and has received excellent care. Accommodation and lounge areas are immaculate, medical and personal support are very good including feedback to relatives with food provision being
more than adequate. I am a great believer that any operation or service provider is as good as its lead manager and in Whitebourne, Care UK have an outstanding one. Long may she continue.
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Review from M S (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with Whitebourne staff, service, home and general condition.
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Review from J W (Daughter of Resident) published on 23 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Whitebourne Care Home for the past nine years, she has very recently passed away. In all that time she was treated with care, affection and dignity, I was always made to feel very welcome. I cannot praise the management and staff too highly, especially towards the end of her life.
I would not hesitate to recommend Whitebourne to anyone.
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Review from Keith F (Son of Resident) published on 27 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my mother at Whitebourne 3 or 4 times a week at different times of the day. My visits haves been over a 2 year period and the homes biggest asset is it's staff. The staff are all engaging and helpful and the staff have an in depth knowledge of each resident. There is a positive can do attitude
and a willingness to overcome any problems or worries that may arise. The activities have improved over the last 12 months and all the residents are encouraged to take part or are involved even if they cannot communicate effectively. The management are flexible and listen to changing needs and requirements so that changes can be accommodated.
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Current Review Score: 9.6 (9.576)

Overview of Review Score

The Review Score of 9.6 (9.576) out of 10 for Whitebourne is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Whitebourne is calculated as follows: ( (138 Excellents x 5) + (25 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 177 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Whitebourne is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Colette

Colette Kelleher

Job Title: Home Manager

I began working for Care UK in 2021, but I felt I knew the provider well – five other family members of mine work for Care UK care homes and have done for many years.


All Care UK homes have the same goal: to provide the best possible care for older people.


Before joining Whitebourne, I worked for another large care provider for almost 14 years. I worked my way up from Care Assistant to Head Housekeeper to Receptionist to Team Leader, Deputy Manager and finally Home Manager. I was always encouraged to apply for new roles, and the progress I’ve made is my proudest achievement.


I am always thinking about what is best for the residents we care for at Whitebourne, and it’s important as a Home Manager to be open-minded, honest and approachable. For me, the best part of the day is the end of the shift when I get to check that the residents are all safe and well, the home is cosy and warm, and the staff are all thanked for their work. I look forward to continuing to progress at Whitebourne and to leading our amazing team in providing excellent care.


When I’m not at work, I love spending quality time making memories with my family.

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