Whitebourne

Burleigh Road, Frimley, Camberley GU16 7EP
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9.9 66 Reviews
  • Whitebourne, Camberley
Whitebourne is a purpose-built care home in Frimley, Surrey, providing quality residential and specialist dementia care on a respite or permanent basis.

Inside Whitebourne you'll find cosy lounges, a hair and beauty salon and an activities room. The generously sized bedrooms offer en-suite facilities and a 24-hour nurse call system, with some overlooking the lovely gardens, which have raised flower beds and a variety of seating areas.

The compassionate team believes that when a person moves into a care home they should still have goals and wishes for their future. There’s a positive, friendly and fun atmosphere at Whitebourne and a focus on personalised care and experiences.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1559
  • Self-Funded Residential Dementia Care: from £1646
  • RESPITE Self-Funded Residential Care: from £1556
  • RESPITE Self-Funded Residential Dementia Care: from £1646

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Whitebourne to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Colette Kelleher (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Parking

  • On site

Whitebourne Reviews (66)

Total of 66, showing 41-60
9.9

Whitebourne has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years. Over all time Whitebourne has 66 reviews.

Overall Experience

  • 55
  • 11
  • 0
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Date Published

66
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Review from Ginny C (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Whitebourne for the past 9 months. I am so happy with my choice. The staff are amazing and I feel a real bond has formed, with several people. The effort and care, I have to say, are outstanding. Communication over the past 6 months has been great, telephone calls and social media
coverage, which is just fantastic - to see your loved ones. Visits have been mixed, as at the beginning, it was difficult for both my mother and myself, as obviously no contact, hard for all. She did need support and encouragement at this difficult time. The pandemic really did not help as it was such a change for her from living with my father. The love and encouragement I see, is fantastic and I feel my mother has settled in well, due to this.

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Review from M T (Husband of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the staff are friendly and caring. If anything to be recommended, more staff are needed. It is difficult to comment as we have not been in the home for a year. It seems they have had Covid under control as best they can with no major outbreaks. The manager has been outstanding, always keeping
us informed and is proactive.

Reply from Samantha Debenham, Personal Assistant at Whitebourne

We’re grateful for your feedback and are delighted with the positive comments, particularly about our wonderful team at Whitebourne. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. We are also pleased to confirm that we are growing our team, with several new colleagues joining us in April. Thank you very much for your kind feedback and we’re pleased you are happy with the care we provide for your wife.

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Review from Steve D (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for the last couple of years. In general, the staff have always been very helpful and friendly and take pride in doing what can be a very challenging job, particularly in the recent pandemic. The home is always clean and various events are organised for those who want to
participate. Following management changes, the service seems to have improved during the time my father has been a resident. Particularly during COVID, there has been an increase in communication from the management, which has been good. Issues have only generally arisen through the overall process and procedures. When issues have been raised, these have been dealt with, when followed up. It would be good if more things could be done electronically so that records could be accessed by relatives, appointments booked etc. We are very grateful to all the staff for the amazing work they have done during the pandemic.

Reply from Samantha Debenham, Personal Assistant at Whitebourne

Thank you very much for your feedback - I’m delighted to hear your positive comments and scores for the care and support we provide your father. Our team are always keen for feedback and suggestions and we will take your comments on board so that we can continue to improve and provide the very best care for your loved one.

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Review from Robert C (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive about my mum moving into a care home, however, I could not have been more wrong. The staff at Whitebourne are excellent, going out of their way to support my mum every day (she has dementia) and making her feel at home. The activities coordinators (you know who you are!) are
amazing and keep my mum busy and entertained, thank you so much for looking after her.

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Review from Pat T (Wife of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and all of the staff have been very caring and kind to me all year. Thank you all so much.

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Review from Jean E (Wife of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Whitebourne care home for two years now, and I have no hesitation in recommending the care home. The staff are amazing and have been so wonderful during the lockdowns. If you are looking for a care home for a loved one, please visit Whitebourne and see how wonderful
the home is.

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Review from Amanda L (Daughter of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming in relation to health and mental concerns, along with acting swiftly with any issues. Since the change of management, there has been a vast improvement throughout the home and staff. Excellent work by all in relation to covid, procedures, visits, care and understanding.

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Review from A A (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying here for the last 3 odd years and in that time this care home has become very professional, whilst still maintaining a friendly caring atmosphere. The staff are very attentive and approachable. They keep you informed if there are any issues. My mother has enjoyed her time
here and will be returning in the future.

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Review from T H (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here. The premises are clean. The staff are always friendly and helpful both to the residents and visitors. She is well looked after. The only downside is that because her legs are too weak for walking she needs a wheelchair to move around ahs has not been out of the care home in a
very long time.

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Review from P H (Wife of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been attending the day centre at Whitbourne for some years. Since new management, the centre has improved greatly. Every person I have come into contact with has been so kind and friendly and I do not know what I would do without this two day a week break. I cannot comment on the rooms
as we don't have one, due to my husband being a day centre resident.

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Review from Kyle W (Grandson of Resident) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great impressions are given from the care home, with friendly staff and lots going on throughout our visit. Also, we noted that the signs were very clear with my grandad also mentioning this point. Easy to move around even if the building is a bit of a maze. Easy to also walk around and his room was
very clean and bright. Adds to a 'lively' atmosphere.

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Review from Jan F (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is looked after really well by all the staff. They are all so friendly and attentive. Mum is always clean and comfortable and included in the activities. I know she is safe and her medical needs are attended to. She is happy to be left at the end of the visit and is unstressed and relaxed so I have
no worries.

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Review from J M (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been using Whitebourne for respite and day centre services since September 2017. The day centre and care home staff are amazing. They always have a happy welcome ready on arrival and centre activities and care needs around each individual. As a family, we know Dad is in good hands at Whitebourne,
with comfortable, cosy rooms, lovely hearty food and kind caring staff.

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Review from Karen G (Daughter of Resident) assisted by family/friend published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant, caring home for Mum and being improved still further. Convenient to get to and open all hours is reassuring. All these care homes are not all cheap, but Whitebourne is as good as you can get. Staff and management are to be commended. The challenge might be to get an 'excellent' review from
the authorities. In the meantime, well done and thank you.

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Review from Carol M (Daughter of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Laundry service poor.

Reply from Amy Wilson, A D at Whitebourne

We’re very grateful for your feedback and are delighted with the positive comments and scores for Whitebourne. We are sorry to hear that the laundry service has not met your expectations on this occasion. We are keen to understand your concerns and would like to discuss this with you in person when you next visit the home. Thank you again for taking the time to share your views, your feedback is important to us.

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Review from S K (Daughter-in-law of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother in Law has been a resident for just over a year.
The service and care have been amazing.
Caring, friendly and supportive at all times.
Thank you Whitebourne, you have taken a weight from us and we know she is safe and cared for.

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Review from Paul G (Son-in-law of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been helpful from the start. My mother-in-law is still settling in with staff help. The regular check-up has proved its worth when Mother was taken to hospital with a chest infection shortly after moving into Whitebourne. We visit very regularly and staff remain friendly
and helpful still eg guiding residents who are confused, checking up on the wellbeing of residents, administering medication etc. My wife and I are relieved the home is very good and are impressed.

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Review from David P (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Whitebourne on the death of my father who was her primary carer. The arrangements and care on that first day was brilliant I can not praise the staff highly enough for their care and handling of the situation.
Since then my mother has been settling in. She has good and bad days.
Dealing with the loss of her husband and her home. The staff are caring and understanding. Her general health has improved and she is making friends and coping. Well done, very very happy with the service.

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Review from M B (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful, helpful, caring staff. Keeping me up to date with my husband's state of health. Thank you all. However, would like to see more activities going on.

Reply from Amy Wilson, AD at Whitebourne

Thank you for your excellent review. I am pleased you find the staff cheerful, helpful and caring.


With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with daily activities that residents can choose from. We vary the activity programme to appeal to as many residents as possible and advertise these activities around the home, as well as producing a monthly activities diary to let people know what is going on. We would be happy to email you a copy of the activities diary so you can see our current activities provision. Our team are always keen for feedback and suggestions, so please do let us know of any ideas, particularly those things you think your loved one would like, so that we can continue to provide them with the very best care.

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Review from A R (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whitebourne has certainly improved over recent months since the last CQC visit. More activities, more permanent staff, more visible staff 'on the floor', provision of drinks, snacks in lounges.
Residents always look clean and well cared for and seem happy generally. The new management team have certainly
upgraded the home to include 'homely' lounge and improved decor.
Thank you all for your hard work and care.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Whitebourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Whitebourne is calculated as follows: ( (170 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 180 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitebourne is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (99)

Meet the Team (1)

Colette

Colette Kelleher

Job Title: Home Manager

I began working for Care UK in 2021, but I felt I knew the provider well – five other family members of mine work for Care UK care homes and have done for many years.


All Care UK homes have the same goal: to provide the best possible care for older people.


Before joining Whitebourne, I worked for another large care provider for almost 14 years. I worked my way up from Care Assistant to Head Housekeeper to Receptionist to Team Leader, Deputy Manager and finally Home Manager. I was always encouraged to apply for new roles, and the progress I’ve made is my proudest achievement.


I am always thinking about what is best for the residents we care for at Whitebourne, and it’s important as a Home Manager to be open-minded, honest and approachable. For me, the best part of the day is the end of the shift when I get to check that the residents are all safe and well, the home is cosy and warm, and the staff are all thanked for their work. I look forward to continuing to progress at Whitebourne and to leading our amazing team in providing excellent care.


When I’m not at work, I love spending quality time making memories with my family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitebourne to verify any information. View our terms and conditions. Whitebourne has an Enhanced Service - more info.