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Nower House

Coldharbour Lane, Dorking, Surrey RH4 3BL
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Nower House, Dorking
Nower House, Dorking
Nower House, Dorking

Nower House offers a wonderful setting for up to forty-four residents to enjoy twenty-four hour care and support together with being part of an active, and vibrant community.

Residents at Nower House not only live daily life in homely facilities, but also enjoy regular activities and trips as well as a whole host of social events throughout the year.

As Abbeyfield Wey Valley Society operates as a not-for-profit organisation, all this is...  

Care Provided by Nower House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,265 - £1,522From £1,350

Fees depends on pre-admission assessment and needs of the person. Although the home has dementia trained staff, it is not a dementia specialist home, so each resident is assessed on their individual care needs.

Contact Nower House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Sparrow (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (44)

Visiting

  • Visitors welcome any time.

Parking

  • Two car parks one at the front of the property the other at the back of the property.

Nower House Reviews (67)

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9.7

Nower House has a Review Score of 9.7 (9.661) out of 10, based on 14 reviews in the last 2 years. Over all time Nower House has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from D E (Son of Resident) published on 21 July 2026 Submitted via Website
Overall Experience

Just wanted to record how well your staff have looked after my Mum after her recent short hospital stay. The care and concern everyone showed welcoming her back was so reassuring to both of us. Many thanks to everyone for taking such good care.

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Review from K F (Daughter of Resident) published on 3 July 2026 Submitted via Website
Overall Experience

My mother has been very happy at Nower House since she moved in permanently at the end of last year - all her friends and family have commented on how much better she is looking now that she has company and activities to stimulate her as well as the reassurance of knowing that staff are on hand to care for her. We liked the not-for-profit ethos and the friendliness / caring approach of the staff. Her room and the whole building are kept very clean and well maintained and she tells me that the food is excellent! Any minor niggles or issues have been quickly dealt with and the manager and other staff have all been very responsive. We are very pleased that we chose Nower House over other care homes that we viewed in the area. A big thank you to all the staff and volunteers!

Reply from Iain Looms, Marketing Manager at Nower House

Thank you for taking the time to share your review - we're pleased that we are playing a part in helping your mum enjoy life. It's a pleasure to have her as part of our community.

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Review from Sergio C (Son of Resident) published on 3 July 2026 Submitted via Website
Overall Experience

The staff are genuinely considerate and respectful of my mother's personality, and they balance this well with her caring needs. They are also very friendly when dealing with my mother, which she appreciates very much.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you for taking the time to share your review - our team will be so pleased to read your kind words.

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Review from Pamela L (Sister of Resident) published on 29 June 2026 Submitted via Website
Overall Experience

Clean and welcoming. Staff always particularly friendly and helpful. Food is good and varied, and the cook happy to accommodate with any special wishes of the residents. There are many activities should residents want to participate. More outings would be good, they. seem to be quite infrequent.

Reply from Iain Looms, AWVS Central Office at Nower House
Thank you very much for taking the time to review our home. Our team will be delighted to read your kind words.

Our schedule of outbound trips is displayed at the home; however, we are always open to ideas that might enable our residents to explore new places. Any suggestions or proposed...  

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Review from Allan C (Resident / Service User) published on 20 January 2026 Submitted via Website
Overall Experience

The first thing that strikes one about Nower House is the friendliness of the staff. They all knew my name from the first day and would use it even when passing in a corridor. They were alert to our every need, even before we thought of asking. Response times to the call buttons issued to all residents were remarkably swift, whether during the day or at night.

Next on everyone's praise list is the quality of the food, whether the full meal at lunch, the lighter, evening snack or the excellent, sometimes extraordinary homemade teacakes served midway through the afternoon.

I would have no hesitation in recommending Nower House to anyone looking for a friendly, beautiful home offering residential care in this part of the world.

Reply from Iain Looms, Marketing Manager at Nower House
Thank you so much for sharing your experience of Nower House - we are so pleased that you enjoyed your time with us and will always be on hand to help whenever needed.

Lisa and her team will be really pleased to read your kind words.

Best wishes from everyone at AWVS.

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Review from Sue W (Daughter of Resident) published on 9 January 2026 Submitted via Website
Overall Experience

What a fantastic Christmas party the staff at Nower House put on for the residents on Tuesday afternoon. The entertainment & buffet was great & the residents participated & looked so happy. The staff are so caring & enthusiastic, we couldn't wish for a better place for my father to stay. He has been living at Nower House for nearly 1 year & always seems cheerful, it is extremely comforting to know he is being looked after so well. Thankyou

Reply from Iain Looms, Marketing Manager at Nower House

Thanks for your kind review - Christmas was great fun in our home, and we like to think we make every day as happy as possible, allowing our residents to live life to the fullest they possibly can.

Lisa and her team will be so pleased to read your review and hear that both you and your father...  

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Review from L S (Daughter of Resident) published on 30 December 2025 Submitted via Website
Overall Experience

It is a lovely place with lovely staff. It is very friendly and caring there. There are many lovely activities for residents, and a great selection of food. Very welcoming. Attractive building and very clean.

Reply from Iain Looms, Marketing Manager at Nower House
Thanks so much for your kind review - Lisa and her passionate care teams will be so pleased to read your comments.

Happy New Year from all of us at Nower House.

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Review from Susan L (Daughter of Resident) published on 16 June 2025 Submitted via Website
Overall Experience

I'm writing a review today as it's now 12 months since my mother moved into Nower House. Mum lived independently until she turned 90 and it is now such a relief to know she is well cared for and all her needs met by the wonderful team at Nower House. The food is great and mum enjoys the social activities and being able to chat with other residents. It is a very friendly place and over the past 12 months I have enjoyed getting to know lots of the residents and staff so now it feels like I'm visiting a home. Thank you

Reply from Iain Looms, Marketing Manager at Nower House

It's lovely to read your kind words and I will be sure to pass them on top the team, who as you know, pride themselves on the care and support they offer to their residents - All at Nower House will be so happy to read that your mother is so happy in her home.Thanks for taking the time to review us.

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Review from Joanna H (Sister of Resident) published on 13 June 2025 Submitted via Website
Overall Experience

My sister has been in Nower House for over a year. My husband and I are regular visitors and are very impressed with so many aspects of the care provided. The staff are kind, empathetic and supportive to the residents and there is a relaxed and welcoming atmosphere whenever you visit. The home is spotlessly clean, the food looks very good and so much thought clearly goes into the excellent daily activities arranged. We feel very reassured about the high level of care being given.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you for your review - as a Society, we pride ourselves on the atmosphere within our homes, providing good care, good food and a stimulating day-to-day environment so the whole team at Nower House will be particularly pleased to read your kind words.

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Review from Maureen P (Daughter of Resident) published on 13 June 2025 Submitted via Website
Overall Experience

My Mother has been a resident of Nower House in Dorking for a year and is being looked after by enthusiastic and loving carers who understand the needs of all the different residents. The food is very good, varied and nutritious. There are many interesting activities in the Home and many visits arranged outside of the Home. Visitors are always made to feel welcome and part of the community,. It is always lovely to visit, not only my mother but, other residents too, and join in with their activities. It helps me to know that my Mother is in very safe hands at Nower House.

Reply from Iain Looms, Marketing Manager at Nower House

It is so nice to hear your mother is enjoying her home and gets to enjoy all the activities and outbound trips we offer along with enjoying our home cooked meals in the restaurant with the rest of our community.Thanks for taking the time to pass on your kind comments, the team will be so pleased to...  

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Review from Jane W (Wife of Resident) published on 13 June 2025 Submitted via Website
Overall Experience
The Home has a welcoming friendly environment. The atmosphere is busy, and caring. The staff do everything to make the residents comfortable and safe.
Always make visitors welcome too.
The car park available at the Home has restricted parking and is not purely for visitors. This can be a problem when there is work being carried out at the Home. I believe there are other properties owned adjacent that could provide parking for workers which would free up spaces on the forecourt.
The rooms are always clean and tidy.

Television viewing is limited and could be improved with additional channels.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you for your kind review - I'm pleased you feel our home is friendly and caring. It's so important to create the right atmosphere within a home and we are proud of the comments that come back complementing this.With regard to the parking - we have been doing a lot of work since taking over...  

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Review from L N (Daughter of Resident) published on 13 June 2025 Submitted via Website
Overall Experience

The staff are caring and we love the fact that we are able to come and go as if it was our Mothers own home ( which she thinks it is which is great ) There are so many activities and outings and the rooms are lovely and sunny and quite large. There is lots of space downstairs and the team there are always open to our whole family visiting for picnics etc in the gardens

Reply from Iain Looms, Marketing Manager at Nower House

Thanks so much for taking the time to pass on your lovely comments - it is so nice to hear that your mother is happy with us and that she is enjoying the many trips and activities we provide. We pride ourselves on creating a vibrant community that both residents and their loved ones are integrally part of so the team will be particularly pleased to read your review.

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Review from Michael H (Son of Resident) published on 10 April 2025 Submitted via Website
Overall Experience

My Mum moved into Nower House a few weeks ago and we are all delighted with how well Mum has settled into the home, and how welcoming and warm all the staff are. Its a pretty stressful time so for things to have gone so smoothly is a real relief. The house itself very much feels like a home, and all the staff have gone out of their way to make sure Mum has settled in as well as possible. We really couldn't be any happier.

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Review from Louise C (Daughter of Resident) published on 23 October 2024 Submitted via Website
Overall Experience

We have been extremely happy with the care and support our mum has received at Nower. The carers are all so kind and personable, they genuinely care. Everyone has always been approachable. The food is lovely as well! Thank you

Reply from Iain Looms, AWVS Central Office at Nower House

Thanks so much for taking the time to share your kind words - the whole team at Nower House will be really pleased to read that you are happy with our home. All the best from all at Abbeyfield Wey Valley Society.

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Review from Marilyn W (Daughter of Resident) published on 11 April 2024 Submitted via Website
Overall Experience

We have had outstanding support from the managers of the trust regarding my mother’s transition from her home to Nower House. The staff have been so welcoming and caring and my mother has settled in very quickly. She has a lovely room overlooking the hills of Dorking which is light, spacious and comfortable. My mother needs quite a lot of care at the moment and the staff have been very encouraging, kind and patient. The food is excellent and my mother really enjoys it, she is getting stronger by the day! Thank you Nower House for taking away all the worries of the past months.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you for your kind comments - it is a pleasure having your Mum as part of our community and good to see she is settling in well and improving daily. Best wishes from all at Nower House.

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Review from Jacqueline C (Daughter of Resident) published on 2 April 2024 Submitted via Website
Overall Experience
I have nothing but total admiration for the care that this home and its staff provide for the residents. From the very top of the management to the lovely ladies and men who clean, provide food, provide a smile or just help the home do what it does to make the lives of the residents as happy and comfortable and ‘as home’ as they can. My mother lived here for 6 years, she was happy and at home. Every time I visited, the staff, no matter what their role, were courteous and friendly, they loved my mum. It was a joy to visit. I left every time knowing she was safe, well looked after, well fed, and in a happy place.
She died peacefully in the home in February 2024.
There is nothing more I could have asked for.
It was her choice to go into a care home, I am so happy we found a place for her at Nower House.

I thank you all, you were the best.

Reply from Iain Looms, Marketing Manager at Nower House

Thank you so much for taking the time to pass on your kind comments - it is lovely to know that your mum was so happy with us and we have passed on your feedback to the whole team. As you know, they all work so hard to help ensure our Nower House community is a safe, enjoyable and friendly one and...  

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Review from Lorraine H (Private Carer of Resident) published on 8 March 2024 Submitted via Website
Overall Experience

I cannot recommend the duty manager highly enough. She went above and beyond to accommodate every need. The home assessment was thorough and carried out promptly. She was compassionate kind and thoughtful at all times. On admission, two staff members in particular made the admissions and transition as pleasant as possible. If you’re looking for a private home that really does care, then this is the one for you.

Reply from Iain Looms, AWVS Central Office at Nower House

Thank you so much for your kind review - We will pass your positive feedback to everyone involved - they work so hard to ensure the admission process is as smooth as possible and will be really pleased to read your positive comments. Thanks again for taking the time to pass them on.

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Review from Alan T (Respite Resident) published on 29 December 2023 Submitted via Website
Overall Experience

Excellent carers, nurses, staff and management.

The food was good with a selection, and chef was able to prepare meals for this usually vegetarian.

There was a wide range of activities with choirs, singers, dancing, bazaar. Christmas Party and outings including wheelchair users.

Everyone was welcome to join in activities. In the two weeks that I was there I participated in Yoga, Tai Chi and dancing. This was good to keep me moving approaching 90.

The communal areas were spacious with dining room, 3 sitting rooms, conservatory, and an outside area that would be good in better weather conditions.

Should I have a need to go into a Care Home this is the one I would like to go to.

Reply from Iain Looms, AWVS Central Office at Nower House

Thanks very much for taking the time to share your comments - Lisa and the team will be pleased to hear you enjoyed your respite stay with us.

Best wishes for the New Year from all of us at Abbeyfield Wey Valley Society.

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Review from Gabi S (Niece of Resident) published on 22 November 2023 Submitted via Website
Overall Experience
My Aunt arrived in mid-October after a couple of falls at her home and in a fairly stressed state. She received a lovely welcome, she has been looked after brilliantly and is recovering well and getting stronger by the day.
She only considered Nower House as she used to regularly visit a family friend a number of years previously, on arrival she was pleased to recognise and be recognised by a number of the staff who still work there.
Nothing is too much bother for them, we are very happy that our Aunt has agreed to stay full-time and is no longer on her own.

Thank you and keep up the great work you do!

Reply from Iain Looms, AWVS Central Office at Nower House
Many thanks for passing on your thoughts about our Nower House care home.

We are very proud of the transformation in the home since Abbeyfield Wey Valley Society took over operation earlier this year - this has led to us being awarded a Good rating by the CQC, with some great comments in the...  

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Review from Jacqui G (Daughter of Resident) published on 31 August 2023 Submitted via Website
Overall Experience

I had to organise two weeks urgent respite care for my mother who is physically frail as my father was admitted to hospital. Sadly for us he passed away but I was so glad that Mum was being cared for so tenderly at Nower Care when this happened. It was such a difficult time for us all but the wonderful carers made sure mum was attended to at all times. She is now home with a live-in carer but I know that in the future if this situation should change and her health declines there is nowhere I would rather she be moved to.

Reply from Iain Looms, AWVS Central Office at Nower House
Thank you for taking the time to pass on your comments at this time. We are pleased that we managed to help you and your mother in such difficult circumstances.

Very best wishes to you and the rest of your family from all of us at Nower House and AWVS.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Nower House.

Meet the Team (5)

Lisa Sparrow
Lisa SparrowJob Title:Registered ManagerJoined: 2023

Lisa’s career in care has spanned over twenty years. After starting off her journey as a care assistant, Lisa has gained a huge amount of experience managing both residential and nursing establishments as well as Domiciliary care.

She was a member of the Transition Team which implemented the necessary change management needed to transfer her previous care home into a modern, innovative facility and brings a huge passion for providing person-centred care. Lisa joined us in January 2023 and is excited to work with her team to further develop the care offering at Nower House.

Outside of work, she is married and has a thirteen-year-old Daughter, April. She enjoys spending time at the gym, running or simply reading a book.

The energy and enthusiasm she brings, together with her vast experience is helping Nower House be recognised as one of the leading Residential Care Homes in the Area.

Hella Monea
Hella MoneaJob Title:Deputy ManagerJoined: 2023

Hella joined Nower House as Deputy Manager in March 2023 and her extensive experience in the care industry ensures the residents and care teams have the best possible support on a daily basis.

The office door is always open and Hella is regularly offering her care and support to everyone within the home. Her goal is to ensure that everyone within the Nower House family has the support they need when they need it.

Iain Looms
Iain LoomsJob Title:Marketing & PR ManagerJoined: 2020

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.

Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.

His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.

Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as a coach for the Farnham under 7’s rugby teams!

Shelley Hartley
Shelley HartleyJob Title:Chief Operating OfficerJoined: 1992

Shelley has had over 20 year’s experience in caring for the elderly. She started working for Abbeyfield Wey Valley Society in 1987 as a Care Assistant. She then undertook all her NVQ qualifications and became a Senior Care Assistant in 1995 and Deputy Manager in 2000. She was appointed as the Registered Manager of Wey Valley House in September 2001 and in November 2014 Shelley became the Registered Manager at Hatch Mill.

Shelley has her Registered Managers Award, NVQ3 and NVQ4 in care and currently studying NVQ7. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Customer Service and Equality and Diversity, Support and supervision.

In January 2021 Shelley was promoted to the Chief Operating Officer of the Society, overseeing daily operations at all of the homes.

Gemma Twist
Gemma TwistJob Title:Care Quality ManagerJoined: 2005

Gemma joined Abbeyfield Wey Valley Society in 2005 as a care assistant at Wey Valley House. Since then she has undertaken her NVQ qualifications levels 3 & 5 and became a senior carer, first at Wey Valley House and then moving to Hatch Mill. In 2019 Gemma was appointed as the Care Quality Coordinator for the Society.

Gemma has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Equality and Diversity, Quality Improvement & Changing Perceptions.

Frequently Asked Questions about Nower House

What types of Care is Nower House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Nower House have?

There are 44 Single Rooms.

What are the Facilities & Services at Nower House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Nower House to the centre of Dorking?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nower House to verify any information. View our terms and conditions. Nower House has an Enhanced Service -more info.