






Nower House offers a wonderful setting for up to forty-four residents to enjoy twenty-four hour care and support together with being part of an active, and vibrant community.
Residents at Nower House not only live daily life in homely facilities, but also enjoy regular activities and trips as well as a whole host of social events throughout the year.
As Abbeyfield Wey Valley Society operates as a not-for-profit organisation, all this is...
Care Provided by Nower House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees depends on pre-admission assessment and needs of the person. Although the home has dementia trained staff, it is not a dementia specialist home, so each resident is assessed on their individual care needs.
The price(s) shown are provided by the care home. Contact Nower House for full pricing details and T&Cs.
Contact Nower House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Abbeyfield Wey Valley Society Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Lisa Sparrow (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (44)
Visiting
- Visitors welcome any time.
Parking
- Two car parks one at the front of the property the other at the back of the property.
Nower House Reviews (67)
Nower House has a Review Score of 9.7 (9.661) out of 10, based on 14 reviews in the last 2 years.
Over all time Nower House has 67 reviews.
Just wanted to record how well your staff have looked after my Mum after her recent short hospital stay. The care and concern everyone showed welcoming her back was so reassuring to both of us. Many thanks to everyone for taking such good care.
My mother has been very happy at Nower House since she moved in permanently at the end of last year - all her friends and family have commented on how much better she is looking now that she has company and activities to stimulate her as well as the reassurance of knowing that staff are on hand to care for her. We liked the not-for-profit ethos and the friendliness / caring approach of the staff. Her room and the whole building are kept very clean and well maintained and she tells me that the food is excellent! Any minor niggles or issues have been quickly dealt with and the manager and other staff have all been very responsive. We are very pleased that we chose Nower House over other care homes that we viewed in the area. A big thank you to all the staff and volunteers!
Thank you for taking the time to share your review - we're pleased that we are playing a part in helping your mum enjoy life. It's a pleasure to have her as part of our community.
The staff are genuinely considerate and respectful of my mother's personality, and they balance this well with her caring needs. They are also very friendly when dealing with my mother, which she appreciates very much.
Thank you for taking the time to share your review - our team will be so pleased to read your kind words.
Clean and welcoming. Staff always particularly friendly and helpful. Food is good and varied, and the cook happy to accommodate with any special wishes of the residents. There are many activities should residents want to participate. More outings would be good, they. seem to be quite infrequent.
Our schedule of outbound trips is displayed at the home; however, we are always open to ideas that might enable our residents to explore new places. Any suggestions or proposed...
The first thing that strikes one about Nower House is the friendliness of the staff. They all knew my name from the first day and would use it even when passing in a corridor. They were alert to our every need, even before we thought of asking. Response times to the call buttons issued to all residents were remarkably swift, whether during the day or at night.
Next on everyone's praise list is the quality of the food, whether the full meal at lunch, the lighter, evening snack or the excellent, sometimes extraordinary homemade teacakes served midway through the afternoon.
I would have no hesitation in recommending Nower House to anyone looking for a friendly, beautiful home offering residential care in this part of the world.
Lisa and her team will be really pleased to read your kind words.
Best wishes from everyone at AWVS.
What a fantastic Christmas party the staff at Nower House put on for the residents on Tuesday afternoon. The entertainment & buffet was great & the residents participated & looked so happy. The staff are so caring & enthusiastic, we couldn't wish for a better place for my father to stay. He has been living at Nower House for nearly 1 year & always seems cheerful, it is extremely comforting to know he is being looked after so well. Thankyou
Thanks for your kind review - Christmas was great fun in our home, and we like to think we make every day as happy as possible, allowing our residents to live life to the fullest they possibly can.
Lisa and her team will be so pleased to read your review and hear that both you and your father...
It is a lovely place with lovely staff. It is very friendly and caring there. There are many lovely activities for residents, and a great selection of food. Very welcoming. Attractive building and very clean.
Happy New Year from all of us at Nower House.
I'm writing a review today as it's now 12 months since my mother moved into Nower House. Mum lived independently until she turned 90 and it is now such a relief to know she is well cared for and all her needs met by the wonderful team at Nower House. The food is great and mum enjoys the social activities and being able to chat with other residents. It is a very friendly place and over the past 12 months I have enjoyed getting to know lots of the residents and staff so now it feels like I'm visiting a home. Thank you
It's lovely to read your kind words and I will be sure to pass them on top the team, who as you know, pride themselves on the care and support they offer to their residents - All at Nower House will be so happy to read that your mother is so happy in her home.Thanks for taking the time to review us.
My sister has been in Nower House for over a year. My husband and I are regular visitors and are very impressed with so many aspects of the care provided. The staff are kind, empathetic and supportive to the residents and there is a relaxed and welcoming atmosphere whenever you visit. The home is spotlessly clean, the food looks very good and so much thought clearly goes into the excellent daily activities arranged. We feel very reassured about the high level of care being given.
Thank you for your review - as a Society, we pride ourselves on the atmosphere within our homes, providing good care, good food and a stimulating day-to-day environment so the whole team at Nower House will be particularly pleased to read your kind words.
My Mother has been a resident of Nower House in Dorking for a year and is being looked after by enthusiastic and loving carers who understand the needs of all the different residents. The food is very good, varied and nutritious. There are many interesting activities in the Home and many visits arranged outside of the Home. Visitors are always made to feel welcome and part of the community,. It is always lovely to visit, not only my mother but, other residents too, and join in with their activities. It helps me to know that my Mother is in very safe hands at Nower House.
It is so nice to hear your mother is enjoying her home and gets to enjoy all the activities and outbound trips we offer along with enjoying our home cooked meals in the restaurant with the rest of our community.Thanks for taking the time to pass on your kind comments, the team will be so pleased to...
Always make visitors welcome too.
The car park available at the Home has restricted parking and is not purely for visitors. This can be a problem when there is work being carried out at the Home. I believe there are other properties owned adjacent that could provide parking for workers which would free up spaces on the forecourt.
The rooms are always clean and tidy.
Television viewing is limited and could be improved with additional channels.
Thank you for your kind review - I'm pleased you feel our home is friendly and caring. It's so important to create the right atmosphere within a home and we are proud of the comments that come back complementing this.With regard to the parking - we have been doing a lot of work since taking over...
The staff are caring and we love the fact that we are able to come and go as if it was our Mothers own home ( which she thinks it is which is great ) There are so many activities and outings and the rooms are lovely and sunny and quite large. There is lots of space downstairs and the team there are always open to our whole family visiting for picnics etc in the gardens
Thanks so much for taking the time to pass on your lovely comments - it is so nice to hear that your mother is happy with us and that she is enjoying the many trips and activities we provide. We pride ourselves on creating a vibrant community that both residents and their loved ones are integrally part of so the team will be particularly pleased to read your review.
My Mum moved into Nower House a few weeks ago and we are all delighted with how well Mum has settled into the home, and how welcoming and warm all the staff are. Its a pretty stressful time so for things to have gone so smoothly is a real relief. The house itself very much feels like a home, and all the staff have gone out of their way to make sure Mum has settled in as well as possible. We really couldn't be any happier.
We have been extremely happy with the care and support our mum has received at Nower. The carers are all so kind and personable, they genuinely care. Everyone has always been approachable. The food is lovely as well! Thank you
Thanks so much for taking the time to share your kind words - the whole team at Nower House will be really pleased to read that you are happy with our home. All the best from all at Abbeyfield Wey Valley Society.
We have had outstanding support from the managers of the trust regarding my mother’s transition from her home to Nower House. The staff have been so welcoming and caring and my mother has settled in very quickly. She has a lovely room overlooking the hills of Dorking which is light, spacious and comfortable. My mother needs quite a lot of care at the moment and the staff have been very encouraging, kind and patient. The food is excellent and my mother really enjoys it, she is getting stronger by the day! Thank you Nower House for taking away all the worries of the past months.
Thank you for your kind comments - it is a pleasure having your Mum as part of our community and good to see she is settling in well and improving daily. Best wishes from all at Nower House.
She died peacefully in the home in February 2024.
There is nothing more I could have asked for.
It was her choice to go into a care home, I am so happy we found a place for her at Nower House.
I thank you all, you were the best.
Thank you so much for taking the time to pass on your kind comments - it is lovely to know that your mum was so happy with us and we have passed on your feedback to the whole team. As you know, they all work so hard to help ensure our Nower House community is a safe, enjoyable and friendly one and...
I cannot recommend the duty manager highly enough. She went above and beyond to accommodate every need. The home assessment was thorough and carried out promptly. She was compassionate kind and thoughtful at all times. On admission, two staff members in particular made the admissions and transition as pleasant as possible. If you’re looking for a private home that really does care, then this is the one for you.
Thank you so much for your kind review - We will pass your positive feedback to everyone involved - they work so hard to ensure the admission process is as smooth as possible and will be really pleased to read your positive comments. Thanks again for taking the time to pass them on.
Excellent carers, nurses, staff and management.
The food was good with a selection, and chef was able to prepare meals for this usually vegetarian.
There was a wide range of activities with choirs, singers, dancing, bazaar. Christmas Party and outings including wheelchair users.
Everyone was welcome to join in activities. In the two weeks that I was there I participated in Yoga, Tai Chi and dancing. This was good to keep me moving approaching 90.
The communal areas were spacious with dining room, 3 sitting rooms, conservatory, and an outside area that would be good in better weather conditions.
Should I have a need to go into a Care Home this is the one I would like to go to.
Thanks very much for taking the time to share your comments - Lisa and the team will be pleased to hear you enjoyed your respite stay with us.
Best wishes for the New Year from all of us at Abbeyfield Wey Valley Society.
She only considered Nower House as she used to regularly visit a family friend a number of years previously, on arrival she was pleased to recognise and be recognised by a number of the staff who still work there.
Nothing is too much bother for them, we are very happy that our Aunt has agreed to stay full-time and is no longer on her own.
Thank you and keep up the great work you do!
We are very proud of the transformation in the home since Abbeyfield Wey Valley Society took over operation earlier this year - this has led to us being awarded a Good rating by the CQC, with some great comments in the...
I had to organise two weeks urgent respite care for my mother who is physically frail as my father was admitted to hospital. Sadly for us he passed away but I was so glad that Mum was being cared for so tenderly at Nower Care when this happened. It was such a difficult time for us all but the wonderful carers made sure mum was attended to at all times. She is now home with a live-in carer but I know that in the future if this situation should change and her health declines there is nowhere I would rather she be moved to.
Very best wishes to you and the rest of your family from all of us at Nower House and AWVS.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Nower House.
There are no upcoming events for Nower House.
Awards / Recognitions (3)
- 28 Oct 2016Recipient: Abbeyfield Wey Valley Society Ltd
- 20 Nov 2015Recipient: Abbeyfield Wey Valley Society Ltd
- 28 Nov 2014Recipient: Abbeyfield Wey Valley Society Ltd
Accreditations
There are no accreditations posted yet for Nower House.
Meet the Team (5)

Lisa’s career in care has spanned over twenty years. After starting off her journey as a care assistant, Lisa has gained a huge amount of experience managing both residential and nursing establishments as well as Domiciliary care.
She was a member of the Transition Team which implemented the necessary change management needed to transfer her previous care home into a modern, innovative facility and brings a huge passion for providing person-centred care. Lisa joined us in January 2023 and is excited to work with her team to further develop the care offering at Nower House.
Outside of work, she is married and has a thirteen-year-old Daughter, April. She enjoys spending time at the gym, running or simply reading a book.
The energy and enthusiasm she brings, together with her vast experience is helping Nower House be recognised as one of the leading Residential Care Homes in the Area.

Hella joined Nower House as Deputy Manager in March 2023 and her extensive experience in the care industry ensures the residents and care teams have the best possible support on a daily basis.
The office door is always open and Hella is regularly offering her care and support to everyone within the home. Her goal is to ensure that everyone within the Nower House family has the support they need when they need it.

Iain hails from the midlands but has spent the last twenty years living and working in the Farnham area.
Whilst launching and managing small customer-facing businesses within the local community, Iain completed a qualification in Professional Marketing and is now a member of the Chartered Institute of Marketing.
His introduction to the senior care sector emerged when being faced with looking after his elderly mother and he now has a passion for developing innovative customer-focused environments for all the Abbeyfield residents and their families.
Away from work, Iain has a great interest in sports – he actually spent his early career as a member of the Professional Golfers Association competing around the world and coaching. Now he enjoys social golf rather more and his coaching skills are put to the test as a coach for the Farnham under 7’s rugby teams!

Shelley has had over 20 year’s experience in caring for the elderly. She started working for Abbeyfield Wey Valley Society in 1987 as a Care Assistant. She then undertook all her NVQ qualifications and became a Senior Care Assistant in 1995 and Deputy Manager in 2000. She was appointed as the Registered Manager of Wey Valley House in September 2001 and in November 2014 Shelley became the Registered Manager at Hatch Mill.
Shelley has her Registered Managers Award, NVQ3 and NVQ4 in care and currently studying NVQ7. She has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Customer Service and Equality and Diversity, Support and supervision.
In January 2021 Shelley was promoted to the Chief Operating Officer of the Society, overseeing daily operations at all of the homes.

Gemma joined Abbeyfield Wey Valley Society in 2005 as a care assistant at Wey Valley House. Since then she has undertaken her NVQ qualifications levels 3 & 5 and became a senior carer, first at Wey Valley House and then moving to Hatch Mill. In 2019 Gemma was appointed as the Care Quality Coordinator for the Society.
Gemma has also had courses in First Aid, Health and Safety, Infection Control, Fire Awareness, Food Hygiene, Manual Handling and SOVA Management, COSHH, Drug Administration, Palliative Care, Diabetes Awareness, Dementia, Equality and Diversity, Quality Improvement & Changing Perceptions.
Frequently Asked Questions about Nower House
What types of Care is Nower House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Nower House have?
There are 44 Single Rooms.
What are the Facilities & Services at Nower House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Nower House to the centre of Dorking?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nower House to verify any information. View our terms and conditions. Nower House has an Enhanced Service -more info.