Alfriston Court Care Home

Sloe Lane, Alfriston, Polegate BN26 5UR

Alfriston Court Luxury Care Home is located in the wonderful tourist village of Alfriston, offering luxury living and high standard of care in which to enjoy a relaxing retirement with the help of skilled carers and when required professional nurses.

Alfriston Court Luxury Care Home is available for both individuals and couples. There are connecting luxury bedrooms as well as a very large two room luxury suite. The building has been refurbished to a very high standard and sits in nearly 3 acres of lawns and gardens. The centre of the village is only a few minutes stroll away, with all its lovely shops and cafes.

Residents have large en-suite individually interior-designer decorated bedrooms with superb views over the South Downs. There are luxury assisted bathing facilities available, together with restaurant standard food. Meals can be taken in the Downs restaurant or as room-service.

Group: Chanctonbury Healthcare Ltd

Person in charge: Sharon Sugars (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Old Age

Admission Information: All are welcome. Ages 65+.

Single Rooms: 27

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single £850 – £1200 Nursing Care Single £1000 – £1300 (These prices are only a guideline, please contact Alfriston Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome anytime. When visiting outside of normal working hours, please let contact beforehand.

Parking:

On-site parking available.

Latest Care Quality Commission* Report on Alfriston Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Alfriston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Alfriston Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.652 for Alfriston Court Care Home is calculated as follows: ( (277 Excellents x 5) + (74 Goods x 4) + (26 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 379 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Alfriston Court Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Alfriston Court Care Home has a Review Score of 9.7 (9.652) from 32 Reviews


Average Ratings

  • Excellent
    22
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alfriston Court Care Home?

  • Extremely LIKELY
    26
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Alfriston Court Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • more

I visit my nan after she was admitted to Alfriston Court and she is so happy living there.
She says that the care is fantastic and it makes me so happy to see her happy.
The manager and staff are very friendly and supportive.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Development Manager at Alfriston Court Care Home responded to this review on 02 Jan 2018:

Thank you for your kind words, we are so glad that your nan is settled in to the home!

My aunt is wonderfully cared for at Alfriston Court.
The staff are amazing and so helpful.
The home is always clean and beautifully tidy and the manager is always friendly and available to answer any questions.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Development Manager at Alfriston Court Care Home responded to this review on 02 Jan 2018:

Thank you so much for your lovely review of our home. We are so glad your aunt is happy at Alfriston Court!

Well impressed with the home.
Staff very caring.
My sister always seems happy and talks highly of members of staff that care for her.
I can see how well looked after she is by her appearance and well being.
I am very grateful as a lot of pressure has been taken off me.
I can also have peace of mind and not feel guilty about putting her in care, as I found this a very hard choice.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Development Manager at Alfriston Court Care Home responded to this review on 02 Jan 2018:

Thank you so much for your kind words! We are so glad your sister has settled into Alfriston Court and that you have peace of mind that she is safe with us!

A wonderful care home with the most amazing staff. Such a loving environment and beautiful décor with outstanding views.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

There is always a positive welcome and willingness to work together as a team to ensure the best outcome. Staff work happily together to support each resident with their needs. It is well run by the manager who has a 'can do' attitude and a constant wish to achieve the best results at all levels.

My brother has complex needs and requires end of life care - his partner was also nursed here and tenderly cared for in her final days (16/08/17).

Improvements are being made to give social interaction time to those confined by illness to their rooms. This is important for my brother as he gets lonely.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has advanced cancer and was unable to maintain a decent quality of life at home. He has been treated 'like royalty' at Alfriston Court and after only one week he is looking and feeling better. The staff are all absolutely lovely and they care for him on every level. The food is fantastic, the chefs are so keen to provide for Dad's every preference. Visiting is a pleasure as we can drop in any time. Dad can have visitors for lunch and four of his nephews and nieces joined him for a lovely lunch. Two are chefs and they are very impressed.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Development Manager at Alfriston Court Care Home responded to this review on 10 Nov 2017:

Thank you so much for your lovely words. We are so happy your dad has settled into Alfriston. We endeavour to maintain our high standards!

Our first visit which has been most enjoyable. Excellent lunch!

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very friendly welcome on arrival. All care staff appeared happy and very helpful.
My uncle has only been here a short time but is very happy and realises the care here is exactly what he needs. It actually meets all his needs. Beautiful setting.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

We have been extremely satisfied with the super care my mother has been given in the home. She is always very content, happy and her room and always comments on how delicious the food is. We have always found the staff to be very friendly and extremely attentive.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Development Manager at Alfriston Court Care Home responded to this review on 07 Nov 2017:

Thank you so much for your kind words!

My father has settled in well in Alfriston Court. He always says how friendly and caring all the staff are.

He has a lovely room and the home is very clean and has a homely feel to it.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum continues to do well and seemingly improves in her general wellbeing. Mum has been very well supported by the activity coordinator who takes an absolute positive interest in my mum's overall welfare as well as the very well set out activities and events. Alfriston Court Care Home gas also changed the lounge/diner flooring which appears to help keeps and manage cleaning etc. All staff have a very caring attitude and sincere interest in mum's welfare. It has been good to see points we previously made acted upon such as the provision of waste bins in the lounge. Best of all is that mum is happy and well looked after, keeping us happy.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Development Manager at Alfriston Court Care Home responded to this review on 10 Oct 2017:

Thank you so much for your kind words. We are always aiming for improvement in our home and we are so pleased that you and your mum are enjoying the changes!

Mum always cheerful and enjoys joining in the activities. Always clean in her appearance and staff are always helpful and cheerful.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rebecca Hignett, Development Manager at Alfriston Court Care Home responded to this review on 10 Oct 2017:

Thank you so much for your lovely review, we are so glad your mum enjoys staying at our home!

Very attentive and caring staff in all departments. In particular, the nursing staff who understood the unpleasantness of my surgery and were reassuring and helpful.

The home is very well run. It is currently undergoing a programme of refurbishment. E.g carpets, flooring and furnishings. This will better enrich resident's experience.

How likely would you be to recommend Alfriston Court Care Home? Likely

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Average Rating:   4.2 out of 5

Good atmosphere and caring staff.
However, hearing aid batteries are not changed regularly and my mother then hears nothing and becomes more confused. This problem has occurred several times now and is not acceptable considering the high weekly cost.

How likely would you be to recommend Alfriston Court Care Home? Neither Unlikely or Likely

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Average Rating:   4.3 out of 5

Alfriston Court were very responsive when my mother needed respite care. They provide a friendly environment, good communication with family and caring staff. My mother says "I am very well looked after". Her health has noticeably improved during her stay.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Mum has now been a resident for over a year during which time she has received excellent care from sympathetic and kindly staff. Organised activities and trips out to various venues are a great help in keeping the residents occupied and active wherever possible.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Gwyn Williams, Registered Home Manager at Alfriston Court Care Home responded to this review on 09 Nov 2016:

Many thanks for your kind comments. We strive for the best at our home and hope we can continue to meet high standards. Many Thanks - Gwyn Willaims.

We used this home for respite for my father, who has vascular dementia after struggling to find somewhere where he would settle. Alfriston Court was perfect for him. He was happy and settled and really well looked after. The staff were wonderful with him and when I picked him up he was relaxed and content. His room was really nice and with a lovely view, I asked him how the food was and he said 'very good'. I will be using Alfriston Court from now on for respite.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Rebecca Hignett, Associate Manager at Alfriston Court Care Home responded to this review on 03 Oct 2016:

Thank you so much, Elizabeth, for your kind words about our home. We pride ourselves on our beautiful rooms and are so happy to hear that your father was happy here. We look forward to welcoming him back in our home whenever you would next like him to stay here.

Since mum has been here I have been very pleased and she looks very well and healthy.
The home is very well set out and I am grateful for all the care that she receives.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Associate Manager at Alfriston Court Care Home responded to this review on 28 Sep 2016:

Thank you so much for your comments. We are very pleased to hear that your mother is happy in the home.

The residents are provided with good games and quizzes which keeps their minds active and have great visits from animals which my mum loves and really enjoys. The staff are kind and attentive mum is settled down very quickly and is very happy here.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Associate Manager at Alfriston Court Care Home responded to this review on 28 Sep 2016:

Thank you for your kind words. We have been working on improving our activities over the last few months and are still doing what we can to improve! We appreciate the feedback and are so happy that your mother is happy in our home!

Myself and my partner visited a Dear family friend and were very impressed with the standard of the home. Most homes you visit are dull and unwelcoming but Alfriston Court was the complete opposite, the home was of an excellent high standard and very clean and welcoming.
We were greeted in reception by the nurse who was very pleasant and helpful and made us very welcome. The nurse took us to our friend we were visiting to her room and not long after we were there a tray of tea and home made cakes arrived (excellent Service).
Our friend told us she is very happy at Alfriston Court and she is cared for really well by all the staff.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Associate Manager at Alfriston Court Care Home responded to this review on 28 Sep 2016:

Thank you so much for your lovely comments, it is so appreciated. It means a lot that the guests in the home feel comfortable and happy in the environment and vital to us that our residents are happy, so we really appreciate your kind feedback.

Carpet and walls and doors in the hallways are grubby! Worst I have seen in a long time and I have been in many care homes.

How likely would you be to recommend Alfriston Court Care Home? Unlikely

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Average Rating:   3 out of 5

Gwyn Williams, Registered Home Manager at Alfriston Court Care Home responded to this review on 13 Sep 2016:

Hello John.
We appreciate the time taken to feedback on your experience in the home and would like to reassure you of the following:
The company has recently introduced new management at both the home and at senior level, who are all committed to improving the standards of the home.
Although during a recent inspection, the home was deemed caring and well-led, we appreciate the need to uplift the décor and improve our ancillary services. In light of this, we are making improvements already within the home and further redecoration work is in planning stages.
We strive for excellence and will do what we can to work on the comments you have made. If you would like to learn more about the improvements, please do not hesitate to contact myself, the registered manager of the home.
Kind Regards,
Gwyn Williams

I am an attorney for a lady who has only recently moved into Alfriston Court Luxury Care Home as a resident, so am not in a position to make informed judgements. Clearly maintaining permanent staff levels is a problem in this rural location - and the fabric of the building requires further investment. However the new manager has yet to rise to the challenges and I'm sure will do so. Staff are cheerful and willing and the location is superb.

How likely would you be to recommend Alfriston Court Care Home? Likely

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Average Rating:   4.2 out of 5

Rebecca Hignett, Associate Manager at Alfriston Court Care Home responded to this review on 26 May 2016:

Thank you very much Richard for your review. We have worked very hard recently to take on dedicated permanent staff for the home to ensure continuity of care for the residents. Further, we are working to improve on the décor and furnishings, so hopefully you should see some very positive changes in the near future. Our new manager Gwyn is working tirelessly to make the home the absolute best it can be and we hope you will note the difference very soon!

As a new resident (of less than 2 weeks!) I am only just beginning to appreciate where I am but I love my beautiful room with a view!

How likely would you be to recommend Alfriston Court Care Home? Likely

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Average Rating:   4.3 out of 5

Maureen Taylor, Operations Director at Alfriston Court Care Home responded to this review on 23 May 2016:

Special thank you to SH for taking the time to send this feedback.

Management and reception and nursery staff - very kind and caring.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I am delighted with the care that my mother receives at Alfriston Court. It is managed to a very high standard and the staff are professional; efficient and consistently friendly and positive, both towards mum and family and friends who come to visit her.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Rebecca Hignett, Project Developer at Alfriston Court Care Home responded to this review on 30 Nov 2015:

Thank you for your extremely kind words. We will do everything we can to continue to care for your mother in the best way!

Grateful a place become available for my mother. I feel my mother is safe and well cared for this is happy relief for me staff are great my mother is mostly happy.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Rebecca Hignett, Project Developer at Alfriston Court Care Home responded to this review on 28 Oct 2015:

Thank you for your kind words. We will strive to make Alfriston Court a truly excellent home and value your feedback to help us in doing so.

Always welcoming and a very efficiently run home. The staff are very caring and there is a happy atmosphere with themed days when the residents may partake. I have sampled the food on many occasions and it is very good with a choice of menu.
it is well led with a strong and caring team of nurses and carers.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum moved to the above home in late July and has settled in very well. I thought it would upset her to move but after the first day she is now in better spirits than before she came. It is almost like turning back the clock two years. She is now being got up everyday and her communication skills seem better than before. I think this has helped by there being fewer carers all female and clear speaking. She seems relaxed, less anxious and happier, she has dementia and cannot walk or see and has partial hearing.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Rebecca Hignett, Project Developer at Alfriston Court Care Home responded to this review on 20 Oct 2015:

Thank you for you lovely words! We're so glad your mum loves it with us.

My mother-in-law has received first class care from extremely sympathetic staff tending to her every need, physical and emotional. She has been able to call for help 24/7, she has been 'fed and watered' throughout the day and has been washed, showered, hair washed, etc, whenever needed. The home is in a beautiful location with excellent facilities and staff thoroughly committed to ensuring her well being.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My 93 year old mother has dementia. The decision to move her into a nursing home was only taken a month ago. The atmosphere in Alfriston Court reflects upon the excellent relationship between the manager and all the nursing, care, kitchen and maintenance staff. This, in turn, ensures a relaxing day to day life for the residents. Everybody working there is warm and welcoming. Activities are available to stimulate physical and mental health and the choice of beautifully presented food allows for individual appetites and needs. The move from home into a nursing home can be difficult for both the resident and their family. The staff here have made that move easier by listening, understanding and having an 'open door' policy at all times. Alfriston Court focuses on the welfare of each individual in a family atmosphere.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rebecca Hignett, Project Developer at Alfriston Court Care Home responded to this review on 29 Sep 2015:

Thank you so much for your lovely words!

Alfriston Court is not like other care homes. It combines the luxury feel and privacy of a hotel with the friendliness of a family home.
The staff are excellent and really care about the residents. My grandmother has really settled in well thanks to their effort and care.
The manager is friendly and professional. She is very approachable and encourages family input. She has a great understanding of the needs of her residents and works hard with her staff to ensure they are met.
The home has a good range of activities in the home and regularly take the residents out. They also hold open mornings/days for the whole family to come to which are great fun.
The location is absolutely beautiful and my grandmother never tires of the stunning view from her room.
Overall I would highly recommend this care home.

How likely would you be to recommend Alfriston Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hignett, Project Developer at Alfriston Court Care Home responded to this review on 23 Sep 2015:

Thank you so much for your incredibly kind words. We will do everything we can to keep our standards high and make sure your grandmother is incredibly happy in our home.

Beautiful setting in the East Sussex countryside that was previously a hotel so rooms and amenities have views, character, size and en-suite bathroom. Mostly permanent staff and hygiene/quality of care is to a high standard.

How likely would you be to recommend Alfriston Court Care Home? Neither Unlikely or Likely

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Average Rating:   3.6 out of 5

Rebecca Hignett, 01323487931 at Alfriston Court Care Home responded to this review on 21 Sep 2015:

Many thanks for your kind words about our home. We continuously strive to improve our services and standards, so we take on board your ratings and will be doing everything we can to make your grandmother's stay as enjoyable and comfortable as possible.

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Staff Profiles

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Sharon Sugars

Job Title: Manager

Joined: 2016

Description:

Sharon Sugars was the registered manager at Ersham House Nursing home for over 13 years and joined the team at Chanctonbury Healthcare in May 2016.
Sharon qualified as a registered nurse at Pinderfields Hospital in Wakefield in 1986 after gaining her orthopaedic nursing certificate in 1983. She additionally gainer her ENB 901 in Diabetic Nursing in 1988.
Having worked as a qualified staff nurse in Wakefield and Tunbridge Wells, Sharon worked as the registered nursing sister at Ersham House Nursing Home for four years, until 1993.
She then went on to work as the area manager of the Allied Medicare Nursing Agency before returning to Ersham House as Deputy Matron. Having worked in two other homes as Matron, she returned as registered manager of Ersham House for 13 years.

Care Home Idol 2016

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