Alfriston Court Care Home

Sloe Lane, Alfriston, Polegate BN26 5UR
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9.8 94 Reviews
  • Alfriston Court Care Home, Polegate
Stunningly situated on the very edge of picturesque Alfriston where the heart of the village is only a stroll away, this exceptionally spacious Edwardian-style country house commands outstanding views across nearly three acres of beautiful lawns and gardens and of the countryside beyond.

With accommodation for both individuals and couples, Afriston Court encompasses 27 individually designed rooms, some interconnecting and two very large two-roomed suites.

Affording high-quality comfortable living with the envied standard of care that has always been provided by Chanctonbury Healthcare’s skilled professionals, Alfriston Court promises specifically designed care to facilitate a relaxing happy retirement, with the knowledge that expert and individual nursing care is available if and when it is needed in the future.

Visitors are welcome at any time and will always be made to feel truly welcome with coffee, tea and biscuits always available. Alfriston Court is an acclaimed care home with a truly respected reputation for excellence.

- Downs restaurant
- Personalised menus
- Room service
- Large individually designed rooms
- Very spacious en suites
- Assisted bathing facilities, if required
- Nutrition and hydration advice
- Social and recreational activities
- Hobbies and crafts
- Community events
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Care Provided by Alfriston Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 27 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400

Alfriston Court’s fees Nursing care start at £1400 per week depending on the room chosen and the needs of the resident. This is not inclusive of Funded Nursing Care (FNC). FNC is provided by the NHS to nursing homes to support the provision of nursing care by a registered nurse for those assessed as eligible.

These prices are only a guideline, please contact Alfriston Court Care Home to find out the exact price for your requirements.

Contact Alfriston Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Alfriston Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Alfriston Care Ltd
  • Privately Owned

Person in Charge

  • Anita Message (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome at Alfriston Court at any time and there is ample parking on-site with a dedicated visitors' car park. If wishing to visit outside daylight hours or over the weekend please call ahead to ensure that a member of staff is available to provide entry into the home.

Parking

  • Alfriston Court has a free, on site visitors' car park. The car park is signposted when entering the property - it is the second right when driving up the driveway.

Alfriston Court Care Home Reviews (94)

9.8

Alfriston Court Care Home has a Review Score of 9.8 (9.838) out of 10, based on 25 reviews in the last 2 years.
Over all time Alfriston Court Care Home has 94 reviews.

Overall Experience
  • 74
  • 19
  • 0
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Date Published
  • 94
  • 11
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  • 25
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Reviewer Connection to Alfriston Court Care Home
  • 35
  • 12
  • 6
  • 6
  • 5
  • 5
  • 4
  • 4
  • 4
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  • 2
  • 2
  • 2
  • 2
  • 1
Total of 94, showing 21-40
Review from L O (Respite Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Positive and caring and hospitable atmosphere throughout. Very helpful administration staff. Good nursing care. Good and kind daily care. Very clean facilities. Good home cooking. Good accommodation; cleaned daily; comfortable bed.
I was in the final two weeks of a four-week convalescent period after
a back operation. Everything I experienced at Alfriston Court went a long way in aiding my recovery and confidence during an uncertain time.
I will recommend Alfriston Court.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeThank you so much for your review. It was a real pleasure to care for you.
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Review from Rodney Y (Husband of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In evaluating Alfriston Court Care Home I have to say that I have no personal experience of other homes. I did, however, spend a lot of time visiting others in the area before arranging for my wife to become a resident. Unfortunately, the extent of my wife's physical as well as mental disabilities is
such that she is unable to take advantage of many of the activities, she is unable to use the well equipped bathroom en suite to her room, and she is unable to eat normal meals.
That said, I am very grateful that a place became available for my wife at Alfriston Court when she needed it and I am very pleased with the way she has been looked after. The home has a friendly, homely atmosphere, my wife's room is very pleasant, with beautiful views - in fact the surroundings are a major attraction. All of the staff, and not just the carers, are welcoming and caring and go out of their way to be helpful. The recent change of ownership has resulted in a number of real improvements to the building.
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Review from Anna P (Sister of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience when I visit my sister is very positive, although I can't get there as often as I would like. The staff know me, or of me, and always offer and bring tea or coffee which is so nice for my sister as it is what she would have done at home. There are frequent activities which she enjoys and
there are meetings from time to time at which residents are encouraged to make any comments or suggestions they may have.
Her room is comfortable with a clean and bright bathroom/loo. She has her own pictures and could bring pieces of her own furniture. The main sitting and dining areas are really pleasant to be in - quiet and attractive. My sister loves to be outside on the easily accessible terrace, in the good weather, the surroundings are particularly lovely.
I have no personal experience of the food, though my sister says it is good. Similarly, I can't give a opinion on 'management' or 'value'. However, I can say that I enjoy my visits to my sister because she is comfortable and happy and I appreciate the welcoming and friendly atmosphere and staff.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeDear Anna, thank you so much for your encouraging words. It's wonderful that you can visit as often as you do. Thank you.
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Review from Julie K (Daughter of Resident) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident here since the end of January 2024, and I can honestly say, hand on heart that it is truly a special place.
Not just its beautiful surroundings within the national park, affording the stunning views from many of the rooms and social areas. The home too has undergone extensive
refurbishment throughout by the new owners. They have respected the history and architecture of the building while providing a comfortable ‘home’ for the residents and their visitors.
More importantly to mention is the holistic approach taken with each resident and their families. Having been a nurse myself for 20 years, I recognise the exemplary quality of the nursing care, which is managed by one member of staff in particular. She leads one of the most dedicated and caring teams I’ve had the pleasure to know.
All the staff, from the chefs, the maintenance team, the laundry and cleaning team all know each resident by name. The activity team are amazing too, thank you all.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeThank you for your kind words - we are so grateful as a staff team. It is a great privilege to care for your mother.
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Review from S R (Niece of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt resided 14 months here, she enjoyed a beautiful room with a picturesque view.
From my initial visit, I felt happy and comfortable with the property and the staff. My numerous questions were answered promptly. She received excellent care, we were regularly updated on her health status, and
we were promptly contacted when there were any areas of concern.
The staff made sincere efforts to engage her in activities aligned with her interests, while also respecting her need for privacy during moments of personal reflection. Special occasions and holidays were celebrated with enthusiasm.
Despite a change in ownership, there was no compromise in the quality of care. Positive cosmetic changes were visible, but the standard of care remained consistent.
During our weekly visits, we were always greeted warmly, and any enquiries or requests made over the phone were promptly addressed.
We are delighted that we chose Alfriston Court.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeThank you so much for your kind and helpful comments. We are very grateful to you.
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Review from J C (Niece of Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are very happy with the care provided by Alfriston Court Care Home. The staff who we have contact with are all very caring and helpful. Special mention should go to the Nursing Lead and Activities Coordinator who is very professional and dedicated, however, all staff should be commended for
their hard work and kindness.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeThank you so much for your encouraging words to our hard-working staff.
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Review from Allison P (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has a nice big room, she is bed bound and has to be hoisted in and out. She goes downstairs for lunch most days. The dining room is big and looks out onto the South Downs. The food is good, all over Xmas, families were welcomed to have lunch together with their resident. I mostly visit once a
week and I find a warm welcome. As an only child with a very close relationship to my mum, I feel heard by all the carers, nurses, manager, kitchen and laundry staff. My Mum is a very anxious and traumatised person, and particularly at night she can be shouting and very upset. We have all dealt with this together as a team. She’s been in the home since April 2023, and has settled in well. The activity staff are really wonderful. I can see that Mum is sincerely cared for and loved. It was hard for us to find a home for Mum and I am very happy she’s there. It’s the best home for her at this point in her life. If the weather’s ok we can go out onto the patio and today (5/01/24) it was glorious, Mum loved it.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeDear Allison, Thank you so much for your kind words. They are much appreciated.
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Review from David T (Husband of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alfriston Court sits in a valley of green with a silver ribbon of a river. This view can be seen every day from the dining room, in the summer from the outside veranda. The staff are a good team, giving attention when needed. Many of them have worked at Alfriston Court for some time, familiar faces
are a comfort to the residents. Each room is decorated to the choice of the resident. A home from home. The entertainment team are entertaining, not a 'virtual event' gets by without their notice. Tableside or bedside, they are there!
Reply from Deborah Andrews, Director at Alfriston Court Care HomeThank you so much for your review and kind comments. It's lovely to read comments on the home's views which aren't often mentioned but are extraordinary! Thank you again for taking the time to write this.
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Review from V M (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot recommend higher. Every experience on every visit was excellent. The care team were just lovely even when my dad was not feeling his best. The care given to the family in his final days was also noteworthy. If I ever need to go into care, I want to come here. The food and activity below are very
specific to my dad's situation and determined by him.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeThank you so much for your encouraging comments. We count it a huge privilege to have cared for your father.
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Review from P B (Son of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly and caring environment that appears to be well run. There are many activities for those who wish to join in. The meals are wholesome and freshly prepared by the chef from separate ingredients. The standard of nursing and care is excellent. Residents are treated with dignity and respect in
a friendly and attentive manner.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeThank you for your kind words about our care team. We are really grateful for the feedback.
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Review from Sheila T (Sister of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased my brother is in Alfriston Court Care Home. I had good reports and I was not disappointed. He seems very happy there. My only disappointment is the car park. I know Alfriston Court Care Home is remote but an awful lot of staff park in the main car park and it is awkward to park when visiting.
The entrance needs to be looked at.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeThank you so much for your kind comments which are such an encouragement to the care team. In regards to the car park, we do try to keep the upper car park for visitors only and we will endeavour to make sure this continues. In future please alert reception if you cannot find a space and we will make an effort to find you one on your next visit.
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Review from Jeremy R (Son of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Alfriston Court Care Home from 2019-2023. She was very happy there and regarded the carers and other staff as her friends. I was a frequent visitor and never failed to be impressed by the standard of care, the attention to detail and the friendliness of the staff. I always
got a cup of tea and a biscuit too! I would not hesitate to recommend this nursing home to anyone.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeWe are so sorry for your loss but thank you for your kind words and we are so glad your time at Alfriston Court was beneficial and enjoyable for your mother.
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Review from Linda M (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was always treated with the utmost kindness and respect. In the seven years she stayed at Alfriston Court Care Home, she never once asked me to take her home.
Reply from Deborah Andrews, Director at Alfriston Court Care HomeThank you for your kind words and for taking the time to review your mother's care at Alfriston Court.
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Review from Caroline M (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Alfriston Court Care Home after a stay in hospital and a rehabilitation centre following a stroke. He was almost completely bedbound, confused and in very low spirits. Since he has been there, Dad has been very well looked after, all of the staff are very kind and caring as well as
respectful to him and his wishes. The senior staff have also helped us, keeping us informed and talking to us to find out about Dad and his foibles in order to work out the best way to approach helping him.
Dad has all along found it difficult to be so dependent but in recent weeks, his mood has improved and he is much more engaged and positive. While he is still bedbound we are hoping he might become a bit more active and even eventually be able to enjoy more of the facilities the home offers.
We are very thankful that we found such a lovely place for him and grateful for the care they are all giving him.
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Review from Jacky S (Daughter-in-law of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law spent 4 and a half years at Alfriston Court Care Home. She has severe mobility issues and was quite an anxious person resulting in her not being able to cope at home. Alfriston Court welcomed her, made her feel secure and restored her confidence. She was genuinely happy at Alfriston
Court and loved all the staff. She took part in the activities provided and was especially fond of the art classes. I can't recommend the staff highly enough. The facilities and the setting were fantastic.
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Review from Sue C (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Alfriston Court Care Home originally for respite care but ended up as permanent. Mum was well looked after, had a lovely room, the staff were amazing and it was well run. She particularly enjoyed the activities, especially the art. She was extremely fond of all the staff and
we are truly grateful for such a comforting, secure and happy place to end her days.
Reply from Esther Sheppard, Sales and Marketing Manager at Alfriston Court Care HomeThank you for your review, we will share your lovely comments with the team.
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Review from Katie L (Granddaughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alfriston's care for my Nana has been beyond amazing. They were with her throughout her final years and even in her final days they were by her side non-stop. The care they provided was excellent and I could not imagine any better service to look after your loved one. Thank you Alfriston Court Care
Home and thank you to the amazing staff.
Reply from Esther Sheppard, Sales and Marketing Manager at Alfriston Court Care HomeThank you for your review, we will share your comments with the Alfriston Court team.
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Review from John R (Nephew of Resident) published on 28 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been in this care home for many years and is happy with the staff and service she receives. I don't see her moving to anywhere else. She often gets taken out for visits to hospital or doctor, so she is looked after.
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Review from D S (Son of Resident) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home, run very professionally, with incredibly high standards. I visited every week for the last year, and always found the staff caring and lovely. The place was always clean and fresh-smelling. I enjoyed every visit, had full confidence in their care of my Mum, and would highly
recommend this place. Just go and view, see and decide for yourself.
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Review from Rachel M (Granddaughter of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So grateful to all the staff at Alfriston Court who helped to care for my Grandad. His room was spotless and so homely. Visiting was always accommodated and all staff were so kind and kept us regularly updated at a difficult time.
Reply from Rebecca Hignett, Operations Support Manager at Alfriston Court Care HomeThank you so much for your kind words about our home and our team. We are so happy to hear that your grandad enjoyed his time at Alfriston Court. I will be sure to pass on your comments to our team!
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Alfriston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Alfriston Court Care Home is calculated as follows: ( (249 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 291 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alfriston Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Anita

Anita Message

Job Title: Registered Manager Joined: 2018

Anita Message qualified as a Registered General Nurse (RGN) in 1986 before going on to midwifery training and qualifying in 1989.


After having her own three daughters and working in a primary school for many years, specifically on a one-to-one basis with Special Education Needs children, Anita applied for the post of Nurse at Alfriston Court in 2018.


She then secured the role of Head of Care at the beginning of 2020, taking on the Registered Manager Role in 2024 following the retirement of Shirley Eyles.


Anita says: “I once heard that, if you found a job you love, then you would never have to work again. If that’s the case, I can honestly say I haven’t worked a single day since September 2018!”


“Alfriston is one of my all-time favourite villages. The setting of Alfriston Court is quite exquisite. I feel that this really is my dream job. Love every second of it.”

Adam

Adam Hards

Job Title: Head Chef Joined: 2008

Following his initial training as a chef in a BUPA care home, Adam was headhunted by his former BUPA head chef and persuaded to join him at Alfriston Court as his second chef, having bagged the top job there when it first opened.


Adam quickly worked his way up, completing sought-after qualifications in hospitality supervision and leadership and, when Alfriston’s head chef moved on, Adam was more than able to step up. He is enormously well-liked and has a superb set of skills which keep his menus exciting, nutritious, traditional yet innovative and well-balanced.


Adam takes great pride in delivering the very best quality cuisine for Alfriston Court’s residents and has been a finalist in the Independent Care Home Caterer of the Year Awards.


“It wasn’t something I was looking for at the time, but I’m very happy I grabbed the opportunity to work at Alfriston Court. Becoming Head Chef has allowed me to develop my skills even further and I really enjoy what I do for our lovely residents.”

Vanessa

Vanessa Simmons

Job Title: Activities Co-ordinator Joined: 2018

Vanessa (aka Nessie, pictured left) was one of the famous Butlins’ Redcoats, a title given to frontline staff at Butlins holiday camps throughout the UK with duties ranging from adults’ and children’s entertainment to stewarding.


Undergoing a tough selection process, each Redcoat has to show customer services and guest-facing skills and can also showcase their singing and dancing expertise.


Nessie stills absolutely loves singing and entertaining and puts these skills to great use for our residents here at Alfriston Court, which she joined two years ago. One of her biggest aims, she says, is to keep the residents happy and Nessie organises events to keep everyone engaged and as fit as they can be.


Sallyann is a more recent addition to the activities team, but joins us with a mass of experience. We'll update you with her background just as soon as we have it all!

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