Alfriston Court Care Home

Sloe Lane, Alfriston, Polegate BN26 5UR
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9.8 94 Reviews
  • Alfriston Court Care Home, Polegate
Stunningly situated on the very edge of picturesque Alfriston where the heart of the village is only a stroll away, this exceptionally spacious Edwardian-style country house commands outstanding views across nearly three acres of beautiful lawns and gardens and of the countryside beyond.

With accommodation for both individuals and couples, Afriston Court encompasses 27 individually designed rooms, some interconnecting and two very large two-roomed suites.

Affording high-quality comfortable living with the envied standard of care that has always been provided by Chanctonbury Healthcare’s skilled professionals, Alfriston Court promises specifically designed care to facilitate a relaxing happy retirement, with the knowledge that expert and individual nursing care is available if and when it is needed in the future.

Visitors are welcome at any time and will always be made to feel truly welcome with coffee, tea and biscuits always available. Alfriston Court is an acclaimed care home with a truly respected reputation for excellence.

- Downs restaurant
- Personalised menus
- Room service
- Large individually designed rooms
- Very spacious en suites
- Assisted bathing facilities, if required
- Nutrition and hydration advice
- Social and recreational activities
- Hobbies and crafts
- Community events
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Care Provided by Alfriston Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 27 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400

Alfriston Court’s fees Nursing care start at £1400 per week depending on the room chosen and the needs of the resident. This is not inclusive of Funded Nursing Care (FNC). FNC is provided by the NHS to nursing homes to support the provision of nursing care by a registered nurse for those assessed as eligible.

These prices are only a guideline, please contact Alfriston Court Care Home to find out the exact price for your requirements.

Contact Alfriston Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Alfriston Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Alfriston Care Ltd
  • Privately Owned

Person in Charge

  • Anita Message (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome at Alfriston Court at any time and there is ample parking on-site with a dedicated visitors' car park. If wishing to visit outside daylight hours or over the weekend please call ahead to ensure that a member of staff is available to provide entry into the home.

Parking

  • Alfriston Court has a free, on site visitors' car park. The car park is signposted when entering the property - it is the second right when driving up the driveway.

Alfriston Court Care Home Reviews (94)

9.8

Alfriston Court Care Home has a Review Score of 9.8 (9.838) out of 10, based on 25 reviews in the last 2 years.
Over all time Alfriston Court Care Home has 94 reviews.

Overall Experience
  • 74
  • 19
  • 0
  • 1
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Date Published
  • 94
  • 11
  • 17
  • 25
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Reviewer Connection to Alfriston Court Care Home
  • 35
  • 12
  • 6
  • 6
  • 5
  • 5
  • 4
  • 4
  • 4
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  • 2
  • 2
  • 2
  • 2
  • 1
Total of 94, showing 41-60
Review from Jennifer G (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend the care home highly enough. The care and support they provided for my dad was outstanding.
Reply from Rebecca Hignett, Operations Support Manager at Alfriston Court Care HomeMany thanks for your review and for your kind words about our team - I will be sure to pass these on to everyone at Alfriston Court!
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Review from Jacqueline J (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was taken care of extremely well in the last couple of weeks of his life. I cannot recommend this nursing home enough and the staff were very understanding and compassionate at a very sad time.
Reply from Rebecca Hignett, Operations Manager at Alfriston Court Care HomeThank you so very much for your kind words about our home!
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Review from Liz P (Daughter of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alfriston Court is a wonderful nursing home in a beautiful location. The staff are very kind and caring, and also extremely professional and efficient. Earlier this year we moved my father here for the last few weeks of his life, and the transformation was immediately apparent – within a day he was
relaxed and happy in a way he had not been for months. Now our mother is living there, and we have again been really impressed with the care she has received and the improvement in her health and happiness as a result. We would unreservedly recommend Alfriston Court to anyone looking for a friendly, tranquil, and loving nursing home for a relative or friend.
Reply from Rebecca Hignett, Operations Support Manager at Alfriston Court Care HomeThank you so very much for your wonderfully kind words about our home and our team. We take a lot of pride in what we do and are so happy that your mother and father have enjoyed their time at Alfriston Court. I will pass on your lovely message to our team - thank you again!
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Review from A B (Wife of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff have done a great job in keeping things going as usual in such a caring and professional way in this unique 'home from home' atmosphere all through extremely testing covid times, despite no doubt having to battle with their own work and personal problems. We really appreciated
and enjoyed all the effort put into a small family birthday celebration arranged beautifully on the terrace in July.
Reply from Rebecca Hignett, Operations Support Manager at Alfriston Court Care HomeThank you so much for your kind words about our home and our team - I will be sure to pass this on to everyone in the home! We are so glad that he enjoyed his birthday celebration, we definitely had fun putting it on! Thank you again.
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Review from Louise S (Granddaughter of Resident) published on 21 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with how my Grandma is looked after here!
She has been a resident for nearly 7 years now and is currently needing more care than ever before.
I can see how well she is being looked after and I trust Alfriston Court Care Home completely. The family receive regular emails from the Head of
Care, updating us on how she's doing, which we're so appreciative of.
Thanks so much for all your hard work.
Reply from Debra Freeman, Head of Sales & Marketing at Alfriston Court Care HomeThank you so much. We are extremely happy that you are happy. It is imperative to us that we adapt both our individual nursing care and/or our residential care to whatever is needed at any given time and that all our residents are given, not only the care that they need but the best care. I've passed on your comments to the team and thank you again.
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Review from Anton S (Grandson of Resident) published on 21 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are so pleased with the quality of care at Alfriston Court Care Home.
My Grandmother-in-law is a resident here, and my wife has had peace of mind ever since her beloved nan moved here in 2014.
The two have always been close, and I’m so happy to see both of them smiling. We really couldn’t
recommend this place more!
Reply from Debra Freeman, Head of Sales & Marketing at Alfriston Court Care HomeIt's wonderful to hear you both have such peace of mind now. We pride ourselves in being able to offer the best quality care in such an amazing setting as Alfriston Court and it's lovely to know that you are recommending us with this five-star review. Thank you very much indeed for taking the time to write.
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Review from Mark S (Son of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Alfriston Court Care Home is fantastic! My Mother has been a resident here for several years and the care she has received has been impeccable. The staff are so caring treating each resident with respect and dignity. I know I can’t give six stars but I will.
Reply from Debra Freeman, Head of Sales & Marketing at Alfriston Court Care HomeThank you! Care, respect and dignity are three of our bywords across the company but I'm very happy to hear them come through in our service. It means so much.
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Review from Lesle B (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother continues to be settled and very happy at Alfriston Court Care Home. Her room is comfortable, very light and airy. The views over the downs and the comings and goings of the wildlife keep my mother extremely interested. Especially through this very difficult year. The care and attention she
receives is first class and the staff have gone above and beyond to help to keep the family well informed about her health and well-being. Always someone to speak to if we have worries or concerns.
Reply from Debra Freeman, Head of Sales & Marketing at Alfriston Court Care HomeThank you so much for your review. We do all pride ourselves in delivering amazing care in an outstanding environment and Alfriston Court is in such a beautiful setting. I shall pass on your comments to the whole team at Alfriston Court.
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Review from M H (Niece of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Aunt is very happy at Alfriston Court. All the staff are very friendly. She always has a smile on her face. I get regular updates and I am very happy with how she is cared for. Thank you to everyone at Alfriston Court.
Reply from Debra Freeman, Head of Sales & Marketing at Alfriston Court Care HomeYou are very welcome. We're so glad your aunt is so happy at Alfriston Court as it really is a lovely place. I shall pass on your thanks to our whole team.
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Review from S C (Daughter of Resident) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not fault any of the team at Alfriston Court every single one of them was absolutely amazing. They made the decision and transition for my dad from being cared for at home to moving into nursing care so much more bearable than we thought it could ever be. It is so clear that they genuinely
care for all of the residents and know and understand them and most importantly, treat them as individuals. My family and I were made to feel so welcome and in the last few days of my dad's life when we were around all of the time, they were incredible with allowing us space to be with dad but making sure we were fed and watered. I could not recommend this home highly enough!
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeThank you for taking the time to share your experience of Alfriston Court. Your kind words mean so much to every one of us. You shall always be welcome to Alfriston Court. Best wishes.
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Review from Elizabeth H (Daughter of Resident) published on 12 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
During his short respite stay at Alfriston Court, my father was extremely well looked after. The staff were unfailingly kind and did their utmost to ensure my father was comfortable. His room was surprisingly large, and the staff did their best to make him feel at home. He found the meals appetising
and the dining room had the most wonderful views over the Downs. It was also no trouble if we wanted a quieter venue for lunch, as the staff were happy to serve us in the library. The nursing staff were always willing to discuss his care, and the management were very helpful and flexible when it came to unexpectedly extending my father’s stay. He is now happily settled back at home, but we would not hesitate to book another stay at Alfriston Court. My father has read and heartily endorses, this review. Many thanks to all the staff with our very best wishes.
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeThank you so much for your kind words. It means so much to all members of the team to receive feedback, and I will ensure that your review is shared with all. We would be delighted to welcome back your father and family to Alfriston Court.
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Review from Sue W (Daughter of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was very happy here for his respite week. He said all the staff were very friendly and made him feel welcome. He enjoyed the food and his highlight was playing shove ha'penny. I would be happy to leave dad in your care again.
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeThank you for taking the time to share your Dad's experience with Alfriston Court. Such a compliment that you feel you can trust us with your father's care. Best Wishes.
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Review from Eileen W (Friend of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care you gave to our friend was exemplary, we can't fault it at all.
He certainly enjoyed the time he spent with you and we could see he was happy and content.
The staff were most courteous and professional at all times. Nothing was too much trouble.
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeThank you for taking the time to leave such kind words. It means so much to us. Best wishes.
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Review from David R (Son of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in extremely well and is very happy here. She has nothing but praise for the staff and says they are all kind and caring. She says the food is excellent and constantly proclaims how lucky she is to be looked after in the equivalent of a 5* hotel!
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeWe are so happy your mother has settled in so well and most importantly is happy. Such high praise, thank you for sharing!
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Review from C B (Friend of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, friendly staff. I would certainly recommend Alfriston Court to anyone who was wanting a home.
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeThank you for your kind words. It means so much to us that you would recommend our home. Best wishes.
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Review from B N (Son of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to the caring, professional staff, my mother settled in here really quickly, and happy and content. There are always activities for the residents to take part in if they wish to do so. The staff are respectful, friendly and helpful. They are very welcoming to visitors and residents' family members
and always have time to listen to any concerns. I am very happy to recommend this home.
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeThank you so much for this wonderful review. We are so pleased your mother is happy at Alfriston Court. Thank you for sharing your experience. Best wishes.
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Review from Diane M (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only in the home for three and a half months but even though she didn't want to go into a care home, the staff tried to make her stay there as comfortable as possible.
The only time I wish to bring to light was that my mother took very ill on a Friday night and because the local GP had
not written an end of life care package up, my daughter had to drive across country late at night for the prescription.
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeThank you for you kind review, which shall be shared with all team members. Thank you also for you feedback in regards to the prescription. The home manager shall be following this up with the local GP surgery. Best wishes
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Review from Rosemary F (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am really happy with the care my mother is getting. The staff are friendly and always there to help and if there are any questions we may have, they will do their best to help. The rooms are very clean and bright and the food is good.
The residents often have entertainment and are often busy with
activities. I couldn't wish for a nicer care home for my mother.
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeThank you for your lovely review. We shall share your kind comments with all members of the team who will be delighted.
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Review from Gary H (Son-in-law of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law [Mum] has been cared for and nursed at Alfriston Court now since May 2016. The understanding, care and support given by all staff has been completely genuine throughout that time. The consideration and friendliness by staff for Mum and her family has been openly sincere, making every
possible requirement to ensure the best arrangments are made for Mum's quality of life. The significant effort to organise the regular activities by staff for residents is very clear to see by their enjoyment and is much appreciated by all who attend. The staff were so accommodating with giving their time and helpful input for having Mum's 100th Birthday Party event at Alfriston Court for which we will be eternally grateful. It was no surprise that my own family were so pleased that our own Mother was also able to be resident at Alfriston Court for a short period before her passing. Again the staff were so naturally supportive and friendly for her and her particular needs.
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeThank you Gary for such heartwarming comments. I know the whole team at Alfriston Court will be immensely proud to hear of your experience with us.
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Review from Jo B (Daughter of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum stayed 18 days, but won’t be going back. Impressed initially by our guided tour but the day we dropped Mum off, it was a shambolic checking in process, not very welcoming. No-one was available to sign for the cash Mum took in.
When we called by phone staff couldn't transfer our call to her room
phone, instead, having to walk round to her room and present her with their phone.
The hot water in Mum’s ensuite was unreliable so she didn't shower for her entire stay. Staff finally offered an assisted shower on day 17. She asked instead for a bath. The water was cold so Mum had to go without. Coincidence that the shower was only offered the day before she was due to be collected by her family.
I complained in writing, got the usual apologetic letter with noises about reviewing processes etc, but no suggestion of any partial refund etc.
Hopefully, they have sharpened up their act since. We won’t be using them again, but at least we learnt not to be over-influenced by nice surroundings!
Reply from Kate Russell, Head of Sales & Marketing at Alfriston Court Care HomeDear Jo,

Thank you for taking the time to leave us a review. We are sorry that you did not find our service as you would have expected, and we thank you for highlighting to us the shortfalls in your Mum’s stay. Sharon the Home manager fully investigated each concern raised and we have implemented changes as a direct result.
Please accept our sincere apologies that on this occasion we did not meet the expectations from your initial visit to the home and we wish both you and your Mum the very best for the future.

Kind regards
Kate Russell
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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Alfriston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Alfriston Court Care Home is calculated as follows: ( (249 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 291 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alfriston Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Anita

Anita Message

Job Title: Registered Manager Joined: 2018

Anita Message qualified as a Registered General Nurse (RGN) in 1986 before going on to midwifery training and qualifying in 1989.


After having her own three daughters and working in a primary school for many years, specifically on a one-to-one basis with Special Education Needs children, Anita applied for the post of Nurse at Alfriston Court in 2018.


She then secured the role of Head of Care at the beginning of 2020, taking on the Registered Manager Role in 2024 following the retirement of Shirley Eyles.


Anita says: “I once heard that, if you found a job you love, then you would never have to work again. If that’s the case, I can honestly say I haven’t worked a single day since September 2018!”


“Alfriston is one of my all-time favourite villages. The setting of Alfriston Court is quite exquisite. I feel that this really is my dream job. Love every second of it.”

Adam

Adam Hards

Job Title: Head Chef Joined: 2008

Following his initial training as a chef in a BUPA care home, Adam was headhunted by his former BUPA head chef and persuaded to join him at Alfriston Court as his second chef, having bagged the top job there when it first opened.


Adam quickly worked his way up, completing sought-after qualifications in hospitality supervision and leadership and, when Alfriston’s head chef moved on, Adam was more than able to step up. He is enormously well-liked and has a superb set of skills which keep his menus exciting, nutritious, traditional yet innovative and well-balanced.


Adam takes great pride in delivering the very best quality cuisine for Alfriston Court’s residents and has been a finalist in the Independent Care Home Caterer of the Year Awards.


“It wasn’t something I was looking for at the time, but I’m very happy I grabbed the opportunity to work at Alfriston Court. Becoming Head Chef has allowed me to develop my skills even further and I really enjoy what I do for our lovely residents.”

Vanessa

Vanessa Simmons

Job Title: Activities Co-ordinator Joined: 2018

Vanessa (aka Nessie, pictured left) was one of the famous Butlins’ Redcoats, a title given to frontline staff at Butlins holiday camps throughout the UK with duties ranging from adults’ and children’s entertainment to stewarding.


Undergoing a tough selection process, each Redcoat has to show customer services and guest-facing skills and can also showcase their singing and dancing expertise.


Nessie stills absolutely loves singing and entertaining and puts these skills to great use for our residents here at Alfriston Court, which she joined two years ago. One of her biggest aims, she says, is to keep the residents happy and Nessie organises events to keep everyone engaged and as fit as they can be.


Sallyann is a more recent addition to the activities team, but joins us with a mass of experience. We'll update you with her background just as soon as we have it all!

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