Sandhurst Rest Home

We would like to praise all the staff on their excellent quality of care they gave to all those in their care. Without this, improvements in my Mother's health would not have been as rapid as they were. I have not seen or visited a care environment that I would like to be in myself in later life, but this one stands out above the rest. Well done to all of you.

We have and will continue to stand by your vision for your patients and keep recommending you to others.

Thank you for all you did.

I cannot rate Sandhurst Rest Home highly enough for the care that they gave my 98-year-old mother during her stay. From the moment they assessed her on the first day through to the last day when, sadly, she had to move to a nursing home, she was given every kindness and care possible. The staff are bright and cheerful and this gives the place a real feeling of being home and residents are gently encouraged to join in the programme of daily activities and to socialise with other residents. The home works closely with local district nurses and doctors to provide excellent health care and the manager is good at communicating with relatives. Food is home cooked by lovely staff and is excellent, with individual dietary needs well catered for. The only downside is that Sandhurst is not a nursing home and so there is the chance that residents like my mum have to move on which is terribly sad - my Mum still dreams of going 'home' to Sandhurst.

A detailed assessment was done before my father attended respite so that his needs could be met. The manageress and staff seemed really caring and professional. The home needs a purpose built walk in shower room as it's currently housed in a room which is used for hairdressing and has other equipment in it and this confused my father a lot. There was some mix up of clothing when we came to pack up, he had items which were not his and some of his own garments were found later that day but it all worked out ok. The home makes an effort to provide some activities and the food was fresh and varied. They have a good CQC report. Parking can be difficult if the small car park is full. The home was warm and plenty of staff during the day were evident.

Care homes are only as good as the management and/or staff employed. Both are of exceptional quality in this rest home with staff and management going the extra mile to ensure the residents are well cared for and happy. As a visitor I am always welcomed and nothing is too much trouble. I would have no hesitation in recommending this home to anyone.