Victoria House Care Home is a homely accommodation able to welcome a range of care needs, including respite, convalescence and continuing care.
Residents benefit from en-suite bedrooms and nurse call systems, regularly updated and computerised care plans, access to daily activities, therapies and beautiful gardens.
A passenger lift provides good accessibility to those with a mobility issue, with a professional team committed to the home's philosophy of supporting a quality and independent lifestyle.
Owner: Supreme Care UK Ltd
Person in charge: Clare Brooks (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Visual Impairment
Languages Spoken by Staff (other than English): Bulgarian, Russian
Single Rooms: 21
Rooms with ensuite WC: 14
Weekly Charges Guide: Personal Care Single £575 – £700 (These prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Victoria House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Victoria House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.792 for Victoria House Care Home is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.726 Points relating to the number of positive Reviews for Victoria House Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.2 Target = 0.476
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Victoria House Care Home has a Review Score of 8.5 (8.518) from 2 Reviews
Review submitted from a Website Submission by Jenny H (Son of Resident) on Tuesday 13 March 2018. Relates to March 2018.
My mother has been here 6+ months now and she is very well cared for. All the staff, from the manager to housekeeping to the maintenance chap to the chefs are very caring. The manager is always on hand to chat about my mum's care and instantly deals with any concerns I may have. It feels like one big happy family. The food is out of this world and we are welcome to join our mum for meals at any time. Whenever we have visited her, we have always found the home welcoming, clean and full of love. Thank you, Victoria House!
How likely would you be to recommend Victoria House Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Review submitted from a Postal Card by Brenda T (Friend of Resident) on Wednesday 24 January 2018. Relates to January 2018.
Everyone, from the manager to the carers and household staff are very kind and have time for all the residents. The carers treat the residents like they are their family and nothing is too much trouble. When you visit, the staff make you feel very welcome and always offer you refreshments. I would like to live here if I couldn't look after myself anymore. My friend is very happy here and was staying at home before but I became too poorly to look after him.
How likely would you be to recommend Victoria House Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for Victoria House Care Home
There are currently no Care Home Idol entrants who have performed at Victoria House Care Home