What types of Care is Windlesham Manor registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Windlesham Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windlesham Manor to the centre of Crowborough?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Windlesham Manor care home, Hurtis Hill, Crowborough, East Sussex TN6 3AA

Review from K S (Niece of Resident) published on 15 December 2022 Submitted via Postal Card • Report

Overall Experience

My Aunt had a happy year at Windlesham Manor. She had Alzheimer's which progressed gradually. At all times the staff were wonderful, caring, patient and good-humoured. Windlesham Manor really feels like home for the residents, in every way. They dealt very well all through Covid too.
My aunt has a

cancer which returned and we knew her time was short. Windlesham Manor kept her there so that she could die at home, I am so grateful to them all.

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Review from Pearl (Daughter-in-law of Resident) published on 24 July 2020 Submitted via Website • Report

Overall Experience

Since my mother-in-law went to live in Windlesham Manor care home she has been happier and settled than she has been for some time. She is well looked after, the staff are dedicated and the food is truly excellent. The range of activities are very good, and we are particularly impressed with the way

the residents have been looked after during the period of lockdown. We are so pleased that she is happy there - the best decision we made!

Reply from Jenna Carey, Marketing at Windlesham Manor

Dear Pearl,
Thank you for your lovely review. We are proud to help care for your
Mother-in-Law and it’s such a reward to see her so happy and settled. Thank you for your extra praise during this period of lockdown. The whole team has worked very hard to keep Windlesham Manor Virus free, I will pass on your comments to the whole team.
Best wishes
Jenna

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Review from Anna (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report

Overall Experience

My mind is at rest knowing how well my mother is being cared for. The good food she enjoys and the regular rhythm of life along with the joy of celebrations through the year, makes her quality of life fulfilling.

Reply from Jenna Carey, Marketing at Windlesham Manor

Dear Anna,
Thank you for your lovely words. We are proud to help care for your Mum and it is very rewarding to see her smiling face. I’m so pleased that it is comfort for you knowing she is well cared for.
Best wishes
Jenna

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Review from Ian W (Son of Resident) published on 24 July 2020 Submitted via Website • Report

Overall Experience

Very well run care home providing excellent care, daily activities and super food for those in the home - in this case, my mother. My mother is very comfortable and satisfied with all that is provided. Excellent!

Reply from Jenna Carey, Marketing at Windlesham Manor

Dear Ian,
Thank you for your kind words. We are very pleased that your Mum enjoys all the activities and our Chef’s delights! It is a privilege to help care for your Mum.
Best wishes
Jenna

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Review from Madeleine (Friend of Resident) published on 9 July 2020 Submitted via Website • Report

Overall Experience

Windlesham Manor has always provided excellent, professional, compassionate care for my elderly friend, who has a multitude of needs. Everyone, including the senior management team, the carers and the kitchen staff, is incredibly kind and empathetic. Windlesham has been a shining example of how things

ought to be done during COVID-19 lockdown - the management team took sensible decisions early on and everyone has worked tirelessly to keep the residents safe, happy and stimulated whilst keeping their connections informed with a series of chatty emails full of photos. I can't thank the team at Windlesham enough and recommend it without reservation to anyone looking for a beautiful, caring home.

Reply from Jenna Carey, Marketing at Windlesham Manor

Dear Madeleine, Thank you for your lovely words. We are proud to take care of your friend and will continue to do everything in our power to keep him and all the residents safe and happy in these unusual times.

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Review from Gillian (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report

Overall Experience

Windlesham Manor has been extremely pro-active during the time of the coronavirus pandemic. Their early response to close the home to outside visitors at least two weeks before Government guidelines insisted on the general lockdown ensured the residents had the maximum chance of not contracting the

virus. The home has been very imaginative in creating reasons for the residents to celebrate every possible occasion eg VE day, Mothers' Day, Fathers' Day, Carers' Week, Tomato Day, etc. The residents have been encouraged to get into the garden to grow flowers and vegetables and paint and draw the flowers and make arrangements. The chefs have been outstanding in providing appropriate celebratory food to keep the residents interested. Pictures of these celebrations have been constantly sent to relatives who have not been able to see their loved ones in person and relatives have been encouraged to contact the residents via Zoom which has given great personal communication.

Reply from Jenna Carey, Marketing at Windlesham Manor

Dear Gillian,
Thank you for your lovely comments and thank you for recognition of the extra steps we have taken during the pandemic to keep the Residents safe and happy. It is an honour to care for your Mum and all the Residents and to plan and create special activities and events for them. We are so pleased that we have been able to put steps in place to ensure that you feel connected with your loved ones during this time and will continue to do so. Very best wishes.

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Review from Maggie C (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report

Overall Experience

Unfortunately, I live in Scotland, but I have visited my mother at the home last year. I found Windlesham Manor care home to be an excellent home. My mother is very happy here. The home and gardens are lovely and the staff excellent. So I have decided to put excellent as I only visited for a short time.

Reply from Jenna Carey, Marketing at Windlesham Manor

Dear Maggie,
Thank you for your kind words. We feel very lucky to have a beautiful Manor House and Grounds that your Mum and all the Residents can enjoy. It is a delight to help care for your Mum and her, and all the Residents happiness is our main focus. Best wishes.

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Review from Simon (Next of Kin) published on 8 July 2020 Submitted via Website • Report

Overall Experience

As a family, we have been impressed with the Home, staff and facilities since the day we first viewed it. The staff have always been helpful and respectful and catered for the personal needs and wishes of our Aunt which has made the transition from independent living to full-time care much easier. The

weekly newsletter, menus and list of activities and events is a lovely touch and reassures us of the homely care she is receiving. Having visited several homes before our Aunt's admission we can personally confirm that Windlesham Manor is a leader in the field of Care Homes in the area.

Reply from Jenna Carey, Marketing at Windlesham Manor

Dear Simon, Thank you for your wonderful comments. We feel privileged to provide personal centred for your Aunt. We are so pleased to hear that you enjoy receiving our regular updates and newsletters too. Very best wishes.

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Review from Wendy S (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report

Overall Experience

My mother has been happily settled at Windlesham Manor for a year. The manager and staff are highly competent, friendly, and above all caring.

Before coronavirus visitors were welcome at any time, to share meals and take part in activities. Obviously this has changed but the manager and staff have

been exceptional in keeping the residents safe, in good health, occupied with a varied range of activities as well as maintaining contact with the family. We greatly appreciate receiving the photos, regular email updates on activities, and menus.

I have therefore no hesitation in recommending Windlesham Manor.

Reply from Jenna Carey, Marketing at Windlesham Manor

Dear Wendy, Thank you for your kind words. Your Mum’s health and happiness is key and we are honoured to care for her and all the Residents. We are delighted to share all our activities with you and to always ensure you feel connected to your Mum and she to you. Best wishes.

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Review from Sophie H (Daughter of Resident) published on 8 July 2020 Submitted via Website • Report

Overall Experience

Windlesham has taken wonderful care of my mother since she suffered a stroke over 2 years ago.
I live in New Zealand but never worry for a minute that she isn't being given the best care available. The care staff is fantastic, kind, caring, and endlessly patient and compassionate. The added bonus is

that it always the same friendly faces when I make my annual visit so they really know mum well and understand her needs.
The administration staff are equally good and keep me well informed of how she is doing and what they are all up to.
I really can't fault Windlesham in any way!

Reply from Jenna Carey, Marketing at Windlesham Manor

Dear Sophie, Thank you for your kind words. We are very proud of our Care Team. We feel lucky to have such a compassionate team, many of whom have been with us for many years and built their whole career with us. The Staff and Residents are like one big family, and I’m so pleased that is a reassurance for you when living overseas. Very best wishes.

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Review from Rosemary L (Daughter of Resident) published on 20 December 2019 Submitted via Website • Report

Overall Experience

We are extremely happy with care provided for my mother at the home. She feels safe in their care, the staff are caring and respectful. Mum has made friends with other residents and staff, she enjoys the entertainment and activities on offer. We are really happy as a family for everything the home are

doing to make mum happy.

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Review from F M (Daughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report

Overall Experience

No one ever wants to put their parent in a home, and I was no different. After my father passed away, having my mother live on her own was not an option. My family had a recommendation to try Windlesham Manor in Crowborough. When you walk through the door at Windlesham Manor, you feel like you're entering

a home, not an institution or business. Although the staff are very professional, under the leadership of the manager, they make the residents and their relatives feel like family. The house itself is charming, and the gardens are beautiful. It's a lovely setting for residents to sit outside and enjoy the fresh air. The last 19 months of my mother's life was spent amongst caring staff who treated her with the utmost dignity. I highly recommend Windlesham Manor to anyone considering a loving place to live and be cared for.

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Review from Ron (Son of Resident) published on 25 November 2019 Submitted via Website • Report

Overall Experience

Our Mother has sadly passed away but spent nearly a year in Windlesham, Mum was cared for extremely well, cannot fault the Managers and staff in all departments in any way, they were outstanding, everyone was willing to help and reassure family if we had any worry about our Mum. All the ladies and

gentlemen were very nicely dressed and clean, the food that they have is outstanding, we were always offered lunch, tea and beverages, it really was home from home for people that were sometimes feeling a little stressed due to their condition, cannot thank them enough for the care they gave our Mum.

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Review from R C (Respite Resident) published on 9 January 2018 Submitted via Postal Card • Report

Overall Experience

I was well looked after. I did find the central heating on all night was a bit too warm!
I did miss not having 'perching stool', as I have to use a frame to walk about and hold when brushing my hair, washing my hands etc.
I did ask for a chair but did not get one.
The food was excellent, the best

I have had in a long time.
Staff very polite and helpful.

Reply from Peter, Care Home Manager at Windlesham Manor

Thank you for your feedback it is really important to us. I am are sorry to hear you didn't get a 'perching stool' during your respite stay here at Windlesham Manor. We tried to source one but found it could not be delivered during the Christmas period.