The Anchorage

Coombelands Lane, Coombelands Lane, The Anchorage, Pulborough RH20 1AG

The Anchorage, Pulborough, West Sussex
The Anchorage, Pulborough, West Sussex
The Anchorage, Pulborough, West Sussex

Situated close to all amenities of Pulborough, The Anchorage is set in beautifully maintained and peaceful grounds enjoying views towards the South Downs. The home provides residential care in 36 single rooms, many with garden views and all with en-suite facilities. In addition to extensive communal areas for the use of residents, their families and friends, the gardens provide a charming space in which to relax in the summer months.

A strong management team and a well-equipped and modern care environment support the fully trained and experienced care teams.
An in-house team of chefs specialise in traditional home cooking with menus that offer a range of choice using, wherever possible, produce from the fruit and vegetable garden. Carers encourage all residents to invite friends and family to join them for lunch, morning coffee or afternoon tea.

Group: Rhymecare Ltd

Person in charge: Sheila Wyatt (Care Manager/Director)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 0

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Anchorage: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Anchorage has a Review Score of 9.6 (9.648)

The Review Score of 9.6 (maximum of 10) for The Anchorage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for The Anchorage in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.648 for The Anchorage is calculated as follows: ( (158 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 236 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Anchorage is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 9 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Anchorage?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Anchorage

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Husband of Resident/Service User
    2
  • Respite Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

This is a very pleasant home. Staff are always friendly and welcoming.

The home is very clean, spacious, well lit and warm.

I would recommend this home to any of my friends and family.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff well organised, trained and efficient handovers. Good routines e.g. Bath days.
Caring workers especially night staff, in particular, one lady. Good activities - most diligent in their role. Menu selections very good. Only irritant, call bell system.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Everything during my short stay at The Anchorage was an eye opener. All the standards, food, attendance by the staff at all levels, cleanliness and facilities, in general, were of the highest.
If my health problems deteriorate further I shall be in no doubt where to ask for help. Meanwhile, I shall treasure wonderful memories of a wonderful care home.
Congratulations to all.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I can't speak highly enough of the care our elderly friend and neighbour received over the past year in The Anchorage. She has now moved on to a nursing home for care due to a serious fall. The staff at The Anchorage are excellent and their constant care. Consideration and cheerfulness is second to none. Plus the lovely food served every day and cups of tea etc throughout the day, even for visitors. The games and other interesting things going on are available to all the residents and are generally well attended which encourages them to mix well.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I needed respite care following head surgery.
I receive friendly care which respected my need for quiet time.
The food was good and nicely served in the attractive dining room.
There was no entertainment provided as the officer responsible was on leave the week I was in residence.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother became a resident at The Anchorage in September 2016. As soon as she arrived, the staff worked hard to make her feel at home. They had redecorated her room and made sure it was ready for her arrival.
Every time I go to The Anchorage I feel grateful to the staff for their care of my mother. They are also very caring to the families. One day some old friend came to visit my mother.
The staff prepared a private area for us and brought us tea and biscuits. Mum feels at home at The Anchorage and when I visit I do too!

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A most enjoyable week. Staff were most caring.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Overall we have been pleased with the care, attention, general cleanliness, qualify of food and activities provided. The management listens and the staff are friendly and helpful. The overall ambience is good and residents do not sit around in a circle looking at each other, but have three pleasant, informal seating areas and the grounds are lovely, especially in the warmer months.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother has been a resident at The Anchorage since November 2016. I have found all staff, without exception, courteous and considerate to my mother and other family members. The staff are always ready to discuss concerns and do their very best to achieve a satisfactory outcome.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Difficult to imagine how the standard of care and the accommodation could be bettered very civilised and professional. Visitors also speak favourably. We had the recommendation from a recent long-term resident.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone seemed to do everything, especially at meal times. No-one came up to me to inquire as to my well-being during my visit. Treated very well by staff generally. I drink Earl Grey tea, no milk or sugar, and provided my tea bags, but the message didn't always get through.

How likely would you be to recommend The Anchorage? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has just spent 2 weeks respite care at The Anchorage. She had a wonderful time, making new friends, being looked after and feeling safe and secure. The staff were all fantastic and always there to help if needed. Whilst my mother feels she's not quite ready yet for residential care, she is keen to return again later in the year for a couple of weeks.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have nothing but gratitude for the way they looked after my wife. She improved so much she came home. Although I had a care home nurse every day in April and May she had to go into the Petworth nursing home on June 1st. She passed away on 18th June after just 30 days.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Anchorage is a private care home that provides a good and personal service for residents, it manages to balance the required rigidity required by legislation with the need to provide a happy home for residents. Our family have always been confident that our mother is well treated and safe in the care home. Consistency of staffing has been challenging for the home but they have managed to maintain a core of good staff to make the home a constant environment.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Warm friendly environment. care workers very obliging and caring. Food good and wholesome. Mobility equipment readily available. TV interference sometimes, Wifi signal poor or none existent.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

We were given a warm welcome when we first arrived at The Anchorage Care Home to undertake an initial assessment. This is run to excellent standards by well trained staff, who treat the residents with care, dignity and respect. The premises are well maintained and the food is excellent. Considerable attention is given to providing the residents with entertainment that is appropriate to their needs, and also the staff maintain efficient working relationships with local healthcare professionals. I can thoroughly recommend The Anchorage Care Home.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a good clean establishment with friendly caring staff.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It is comforting to know my aunt is very well looked after by everyone at her care home. She remains happy and I have every confidence in the care she receives.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I had not visited many care homes prior to needing one swiftly to aid my mother who needed respite after a fortnight in hospital. Having looked at several I was relieved to find the Anchorage in the staff were so welcoming to me and instantly I felt supported and that my mother would be treated with respect and kindness. The home exceeded my expectations everyone was patient, kind and professional. The meals were delicious the cleanliness in the rooms and in the general areas were faultless and fresh, and I can say my mum has returned home, refreshed, happy and healthy after all of the wonderful care she required.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister went into The Anchorage and the first thing that struck me was how friendly the staff were and the cleanliness. I said to my sister "It seems like a hotel more than a care home". She is very happy there. The food is excellent and the care is first class.

How likely would you be to recommend The Anchorage? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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