The Anchorage

Sam began her career in care at the age of 18 in a nursing home in Petersfield, where she discovered just how rewarding it is to make a genuine difference in people’s lives. Since then, she has built extensive experience across a wide range of care settings, including nursing, residential, mental health, domiciliary, and private care. Each role has shaped her skills, knowledge, and passion for delivering high-quality, compassionate care.

Although Sam explored other career paths when her children were younger, her heart always led her back to care. She believes in investing not only in residents, but in their extended families too, building strong, lasting relationships that continue long after people move on.

As Manager at The Anchorage, Sam is proud to lead a dedicated team and to help create a warm, welcoming, and supportive environment where residents feel valued, and families feel included and reassured.

Known for her positivity, Sam often shares her three guiding principles: you only know what you know; communication is key; and there is a solution to everything. She feels truly honoured to be part of The Anchorage and is passionate about making a difference every single day.

Kim began her career in care over 40 years ago and has recently been promoted to Deputy Care Manager at The Anchorage. With a lifelong passion for dementia care and supporting the elderly, she brings an exceptional depth of experience and compassion to her role.

Throughout her career, Kim has worked across many areas of the care field, including domiciliary care, live-in care, and both nursing and residential settings. Her dedication and extensive knowledge make her an invaluable member of our team at The Anchorage. She is especially committed to making a real difference in people’s lives every day.

Outside of work, Kim loves spending time with her daughters and grandchildren. She also enjoys relaxing with a good TV show, listening to music, and taking peaceful walks in the countryside.

Rosen, affectionately known as Ross by all our residents at The Anchorage, has been a valued member of the team since 2007. With an incredible knowledge of the home and how it runs, Ross can fix, mend, or make just about anything, making him truly the heart of our home. Admired and respected by all, Ross brings warmth and reliability to everything he does. He enjoys every aspect of his role and is often seen taking residents on mini-bus outings, which have a hugely positive impact on their emotional and mental wellbeing.

Karen’s career has always centred around Customer Care; nothing is more rewarding to her than ensuring people feel truly valued and supported. With over 20 years of experience as an Office Manager, she has developed the confidence and communication skills to navigate even the most challenging situations with professionalism and empathy.

A devoted animal lover, especially of dogs and cats, Karen shares her home with Milo, her very affectionate (and undeniably handsome) cat who never misses a chance to remind her of it. She has also shared the last 16 wonderful years with her partner, Kevin. The two first met during her time working as Cabin Crew at Gatwick Airport, a role that revealed just how much she enjoys connecting with people from all walks of life.

Outside of work, Karen can most often be found at Boot sales or Antique fairs. Together, she and Kevin love camping, walking, or bird spotting in Pulborough Brooks whenever the opportunity arises. They also enjoy a touch of nostalgia: one of her closest friends hosts regular 80s nights, and dressing up for her favourite era is something Karen looks forward to every time.

Jon has been in the catering industry for 47 years, with extensive experience working in hotels and restaurants. He held an AA Rosette for 20 years and trained at the catering college in Exeter.

Outside of work, Jon still has a deep passion for cooking and particularly enjoys preparing fish dishes.

Karen is our Housekeeping Supervisor, having progressed into this role after gaining valuable experience within the housekeeping team. She is always cheerful and engages warmly with both residents and team members, creating a positive and welcoming atmosphere.

Outside of work, Karen is a proud mother of two and enjoys spending her free time walking with her family. She is also a passionate animal lover.

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.

For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.

Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.

Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.

Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.

She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

With over 30 years of experience in the care sector, Kate has built an extensive and varied career, holding roles ranging from domiciliary care to Deputy Care Manager. She also spent many years as an Administrator, where her wealth of knowledge, dedication, and unwavering support made her an invaluable member of the team.

Kate's passion for elderly care is at the heart of everything she does. She thrives in the centre of the home, maintaining close relationships with both residents and colleagues and ensuring that compassion and quality remain at the forefront of every interaction.

A strong advocate for community engagement, Kate is passionate about meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting homes across Premium Care Group, always happy to share her expertise and contribute wherever she is needed.

Most recently, Kate served as Group Community Engagement Manager for Premium Care Group, a role she was immensely proud to hold. In July 2026, she was promoted to Head of Marketing, where she continues to champion connection, compassion, and innovation across the organisation. Kate is excited to build on this new chapter, driving the company's marketing strategy while continuing to make a positive impact for residents, families, colleagues, and the wider community.

Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and enjoys making lasting memories with her family and loved ones.

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.

In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.

Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created Through the Eyes of a Child, a heartfelt initiative designed to capture children’s honest reflections on their experiences of visiting the care home, helping staff and residents see the environment through a child’s perspective.

What began as a simple idea has grown into a meaningful programme that fosters intergenerational connections. Daisy encourages children from local schools to visit the home, building friendships with residents and taking part in activities, events, and outings. She has also developed feedback forms to ensure children’s voices are heard and valued.

Over the past year, Daisy’s compassion and dedication have been widely recognised. She has received a Champions of Care Special Recognition Award from Person Centred Software, the Community Cup from her school for her empathy and service, and the Saxon Weald Local Community Youth Winner Award for her outstanding contribution to the care home and wider community. She is also due to join the PDCCA Volunteer Friends Scheme in the New Year.

Now beginning to share Through the Eyes of a Child with other care homes across the group, Daisy continues to lead with kindness, empathy, and maturity beyond her years, proving that age is no barrier to making a meaningful difference.