The Anchorage

Coombelands Lane, Pulborough RH20 1AG
Review Us
9.9 98 Reviews
  • The Anchorage, Pulborough
Situated close to all amenities of Pulborough, The Anchorage is set in beautifully maintained and peaceful grounds enjoying views towards the South Downs. The home provides residential care in 36 single rooms, many with garden views and all with en-suite facilities. In addition to extensive communal areas for the use of residents, their families and friends, the gardens provide a charming space in which to relax in the summer months.

A strong management team and a well-equipped and modern care environment support the fully trained and experienced care teams.
An in-house team of chefs specialise in traditional home cooking with menus that offer a range of choice using, wherever possible, produce from the fruit and vegetable garden. Carers encourage all residents to invite friends and family to join them for lunch, morning coffee or afternoon tea.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

All prices are a guideline of a starting cost depending on care needs and availability. For the most accurate information surrounding fees, please book a viewing and our Home Manager will be able to discuss your requirements, costs, any funding eligibility and show you around our lovely home.

These prices are only a guideline, please contact The Anchorage to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Upton-Cox (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Proposed Residents, their families or their advocates, as appropriate, will be informed of the legal, financial and administrative arrangements of the admission, including the details of fees and any other charges. Agreement will then be reached as to who will be responsible for the management of the proposed Resident's finances and fee account, before admission is agreed and takes place. This will include whether the person is eligible for NHS Continuing Healthcare for payment of fees. Local and National Government Agencies making placements will be required to deliver a written confirmation of the placement and its terms before the admission can take place.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • Your encouraged to visit at anytime. Protected Mealtimes

Parking

  • Large Car park at the front and back of the property. Easy access. Free Parking

9.9

The Anchorage has a Review Score of 9.9 (9.879) out of 10, based on 49 reviews in the last 2 years.
Over all time The Anchorage has 98 reviews.

Overall Experience
  • 77
  • 21
  • 0
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Date Published
  • 98
  • 9
  • 15
  • 49
  • 49
Reviewer Connection to The Anchorage
  • 28
  • 13
  • 12
  • 12
  • 9
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 21-40
Review from Z E (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care is outstanding. There is great efficiency in the management team with information being passed on and communication in all directions is exceptional. The speed at which, once the decision was made, my mother was settled into The Anchorage was incredible - it is a stressful time for
all and everyone involved showed empathy and understanding in the way that they approached the whole family. Thank you, and well done.
Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your kind words & lovely review, it was such a pleasure to care for your mum. Her beaming smile & cheerfulness is missed here, we hope that she will come back & stay with us again soon. She has made some lovely friends here, wishing her all the best in settling back in at home.

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Review from Rosie M (Daughter of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we all agree that this is an outstanding care home run by truly caring staff led by an exceptional manager and her deputy. As other reviews say it really does feel like a home from home and it's always clean, bright and fresh with good food and a wide range of activities on offer. Dad became
a resident in April 2022 and either my brother or I visited him from away every week and without fail, we were always made to feel welcome and nothing was ever too much trouble. Sadly Dad passed away in June and we are just so grateful for the attentive, loving care he received during his last few weeks, it felt like he really did die at home and I was able to be with him at the end. We'd also like to know the proactive care Dad received from the medical group and the district nursing team.
Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for this wonderful review, your dad was an exceptional gentleman with the best sense of humour, he will be greatly missed by the whole Anchorage family. It was a privilege and pleasure to take care of him right to his final day, I hope you will all come back and see you when you can.

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Review from Erica R (Friend of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was a resident of The Anchorage in 2010 and could not have been given better care and attention. We were very impressed by the relaxed homely atmosphere created by the staff. Since then I have visited several other residents over the years and now know a particular neighbour who has
been here for several years and is receiving excellent care and attention. It is a remarkable home that I recommend to everyone.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your lovely response. We are so lucky to have you still visit The Anchorage 14 years on, and enjoy seeing you during your visits to see your friends here. Your comments and compliments are very valued and will be shared with the team. You are very much part of our Anchorage family.

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Review from C A (Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here for over a year, and I have lots of help and the chef cooks really lovely food. We do exercise and quizzes which keeps my brain going. I am really very happy here, everyone is so helpful.
Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your glowing review and kind words; we are so glad that you are happy and settled here. We are lucky to have you play such a big part in The Anchorage family.

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Review from E H (Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home from home.
Our manager is one in a million.
Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for this lovely review, home from home is a wonderful way to describe your experience of living at The Anchorage. We are one big happy family and you make our day with your beaming smile.

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Review from S C (Daughter-in-law of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited as a family group and were accommodated in the garden room. Our resident was well attended to and in particular, ideas were discussed to help a friend/part-time resident visit. Interests and hobbies were explored in a way to makes them accessible for partial sight. The carers went over and
above to make our visit and time with family comfortable. Our resident has exceptional carers and access to the things that make home work for her needs and happiness.
Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for this wonderful review, the resident thoroughly enjoyed your group visit. We look forward to welcoming you back in the future, we will share your lovely review with our amazing team here.

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Review from K S (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to The Anchorage Care Home for a type of respite stay after being discharged from the hospital. The care and kindness she has received has been outstanding. The staff that work there - all the areas within the Home, from Management (manager and deputy), the nurses, carers and catering
- can't do enough to help; I observed them continually being on hand to give support and help to the residents. They all seem to have such a positive and friendly manner to everyone. My mother's case has been particularly challenging at times and yet all the staff coped so well with dealing with so many aspects of it. They have been able to effectively liaise with the GP (there is a local specified GP from the local medical practice who visits regularly and ad-hoc), with the Clinical Lead and other professionals involved in my mother's care. Nothing seems too much trouble for them. A special mention goes out to two staff members in particular, who are super-proactive - but they're all lovely!
Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for taking the time to complete this review; it was an absolute pleasure to care for your mother, and I hope she will come to stay with us again soon. Please do bring her along to our garden party in September, we would love to see you both there and we will send you the details of the event.

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Review from S B (Son of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are extra special about caring in an individual way. The home offers a comfortable and extremely friendly atmosphere which makes a huge difference. The meals are of high quality and residents are encouraged to join at mealtimes in the dining room. Visitors are most welcome all the time and
the garden and outlook is well maintained which offers residents plenty of opportunity to relax outside in the summer.
Reply from Alice Ledwith, Customer Relations Manager at The Anchorage

Thank you so much for your lovely review. It is so nice to hear that you feel welcomed by all of our staff when visiting your mum. We love having family visit our residents, so it is great to see your thoughts on our home!

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Review from P W (Daughter of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived for a two-week respite stay and then decided to become a full-time resident. Throughout this experience and the change of rooms, everyone has been kind, thoughtful and encouraging. They have gone out of their way to make her feel safe, secure and at home. I wish to thank everyone for
their help and kindness.
Reply from Alice Ledwith, The Anchorage at The Anchorage

Thank you so much for your kind words and taking the time to share your experience with us so far. We love having your mother with us at The Anchorage and are so happy she has settled in well and everyone has made you feel welcome.

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Review from Susan A (Friend of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel our friend had a very positive experience when she stayed at The Anchorage. She said the staff were very kind and attentive. She found the food to be of an excellent standard. Although she was there for respite she has said she would be happy to stay there again, perhaps having it as her permanent
home.
Reply from Alice Ledwith at The Anchorage

Thank you for taking the time to complete your review and sharing your experience on your friend's stay. We are so glad she was able to settle in well during her time with us and would love to have her onboard Permanently, should this be a requirement. I know there were some complications with your review, and I am so pleased after discussing with the management team, that you feel the home is 5 stars across the board - this really does mean so much to us!

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Review from Paul O (Son of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very helpful and friendly. Everywhere was clean and tidy. My father very much enjoyed his two-week stay and looks forward to returning.
Reply from Alice Ledwith, Customer Relations Manager at The Anchorage

It was great to speak with you just now regarding your feedback. We take every review onboard and are always working towards a happy and comfortable stay for all of our residents and families. We look forward to hopefully welcoming your Father back on a permanent basis and as always, if you have any further feedback or queries please do not hesitate to get in touch.

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Review from C P (Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food has improved. At times I can leave the dining room a happier resident. I enjoy the little extras when they appear.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your very kind review. We are delighted to hear that you're enjoying the varied meals provided and enjoying the little extras. We really appreciate the time you've taken to write this review for us.

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Review from Jackie H (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff of The Anchorage have been so caring and helpful to Mum. She was very happy staying here and loved going for a ride in the wheelchair into the garden and seeing the fish pond. I think outdoor space was important to Mum, even just looking out of the window and seeing the comings and goings
of people outside was nice for her. I always felt that the staff had time for Mum and have been very supportive to me and my family, especially at this moment in time. Many thanks to you all.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for taking the time to write this review. We very much appreciate your feedback and will pass your kind comments on to our team here at The Anchorage. Our garden space has always been a place for enjoyment, peace and reflection, so we are pleased to hear that your mum was able to enjoy this. We remain here for you all as a family should you need us.

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Review from L H (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team went above and beyond to make Mum's respite care a wonderful experience. It really was 'home from home' which is what she needed. Having been unwell for a few weeks she has now returned home healthier, stronger and ready to return to independent living. Thank you all.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your kind review. We are delighted to hear that after a short respite stay with us at The Anchorage, your mum has been able to return home and fully manage her normal activities of daily living. We are always here if your mum should require another respite stay or holiday.

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Review from Sue U (Niece of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt stayed at The Anchorage for four weeks last year, she was very well looked after. All the staff were very helpful and friendly. The home was kept very clean and tidy. We were all made to feel very welcome. There was a good range of activities to keep my aunt entertained. The home is light and
airy and the decoration of the home is lovely. My aunt's visitors were very impressed with how lovely the home was.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your lovely feedback. We are delighted to hear that your aunt has had a positive respite stay with us and we hope that she will return to The Anchorage in the near future for another holiday.

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Review from Emma B (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Anchorage is very much a home-from-home. My mum has been a resident for nearly 18 months and she says there is nothing she would change. Thanks to the wonderful staff - it feels like one big family.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your review and your super comments. We are lucky to have you and your mum as part of our Anchorage family.

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Review from Gordon A (Respite Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good, lovely people, well organised, a credit to all the staff that I came in contact with, plus the background staff, i.e. caterers and laundry. Only complaint I'm a big man with lack of ability so the toilet could have been higher. Seat extensions are not suitable.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your feedback, we welcome any feedback to use as a learning outcome. We look forward to seeing you in the future.

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Review from M H (Son of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Anchorage has provided care for my mother for the last 18 months. The staff have all been excellent and all are approachable if there are any queries I may have. The management, in particular, has been excellent, always available to talk and take time to inform me how my mother is.
The care home
is always clean and there are many activities available for the residents.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you very much for your kind and honest review. I will certainly pass on your comments to our team.

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Review from B T (Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Safe here. The staff are very kind. I love the food and I love the singing in the activities.
Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your lovely, kind words, I will pass this on to all the teams.

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Review from D S (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home with friendly, caring, attentive, respectful and professional staff. A real home from home, much appreciated by its residents and their relatives who are always greeted with with a smile and warm welcome.
Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your lovely words, please come & see us when you are passing by for a cup of tea!

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for The Anchorage is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for The Anchorage is calculated as follows: ( (507 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 569 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Anchorage is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 03 Sep 2025

The rooms are available at Private rate

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Awards / Recognitions (1)

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Meet the Team (10)

Paula

Paula Upton-Cox

Job Title: Care Manager Joined: 2013

I began my journey at The Anchorage in 2013 as part of the domestic team. It wasn’t long before I discovered a real passion for supporting and caring for the elderly, which led me to join the care team in 2017.


Since then, I’ve completed my NVQ Level 3 in Health & Social Care and was proud to be promoted to Deputy Care Manager in 2022. In June 2025, I was honoured to step into the role of Care Manager.


Outside of work, I enjoy spending quality time with my family.

Kate

Kate Wyatt

Job Title: Care Home Administrator/ Carehome.co.uk Champion Joined: 1997

Kate brings 27 years of experience in the care sector, having worked in a variety of roles from domiciliary care to Deputy Care Manager. Now in her role as Administrator, she draws on her extensive knowledge to provide vital support to the team. Her passion for caring for the elderly is evident in everything she does, and she loves being at the heart of the home, staying closely connected to both staff and residents.


Kate also has a real passion for community engagement and thoroughly enjoys meeting new people and making a genuine difference. She takes great pride in supporting other homes within the Premium Care Group and contributes wherever she can.


Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she finds joy in the outdoors and quality time with her loved ones

Liz

Liz Smith

Job Title: Lifestyle Manager Joined: 2007

A very experienced “people person” with a long background in TV production management. Trained at the Guildhall school of music and drama and Trinity College of Music. All very useful skills for a Lifestyle Manager to have.


Liz says, “every day is different, every day is a very rewarding job, every day something touches her heart.”

Rosen

Rosen Iliev

Job Title: Head of Maintenance Joined: 2007

Rosen, affectionately known as Ross by all our residents at The Anchorage, has been a valued member of the team since 2007. With an incredible knowledge of the home and how it runs, Ross can fix, mend, or make just about anything, making him truly the heart of our home. Admired and respected by all, Ross brings warmth and reliability to everything he does. He enjoys every aspect of his role and is often seen taking residents on mini-bus outings, which have a hugely positive impact on their emotional and mental wellbeing.

Jon

Jon Gettings

Job Title: Head Chef

Jon has been in the catering industry for 47 years, with extensive experience working in hotels and restaurants. He held an AA Rosette for 20 years and trained at the catering college in Exeter.


Outside of work, Jon still has a deep passion for cooking and particularly enjoys preparing fish dishes.

Colin

Colin Gumbrell

Job Title: Head of Housekeeping

Colin began his journey with us as part of the housekeeping team and quickly progressed to become our Head of Housekeeping. He takes great pride in his role and leads his team with efficiency and dedication. Known for running a tight ship, Colin consistently receives compliments on the cleanliness and presentation of The Anchorage. He’s incredibly proud of his hardworking team, who thrive under his leadership. Outside of work, Colin is a keen football supporter and enjoys cycling in his spare time.

Fiona

Fiona Charles

Job Title: Operations Director

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.


For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.


Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise

Louise Hickman

Job Title: Operations Manager

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.


Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.


Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.


She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

Alice

Alice Ledwith

Job Title: Customer Liaison Manager Joined: 2024

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.


In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.


Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Danielle

Danielle Barham

Job Title: Group Lifestyle Manager

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.


Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.


At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

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