The Anchorage

Coombelands Lane, Pulborough RH20 1AG
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9.9 98 Reviews
  • The Anchorage, Pulborough
Situated close to all amenities of Pulborough, The Anchorage is set in beautifully maintained and peaceful grounds enjoying views towards the South Downs. The home provides residential care in 36 single rooms, many with garden views and all with en-suite facilities. In addition to extensive communal areas for the use of residents, their families and friends, the gardens provide a charming space in which to relax in the summer months.

A strong management team and a well-equipped and modern care environment support the fully trained and experienced care teams.
An in-house team of chefs specialise in traditional home cooking with menus that offer a range of choice using, wherever possible, produce from the fruit and vegetable garden. Carers encourage all residents to invite friends and family to join them for lunch, morning coffee or afternoon tea.

Care Provided by The Anchorage

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

All prices are a guideline of a starting cost depending on care needs and availability. For the most accurate information surrounding fees, please book a viewing and our Home Manager will be able to discuss your requirements, costs, any funding eligibility and show you around our lovely home.

These prices are only a guideline, please contact The Anchorage to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Upton-Cox (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Proposed Residents, their families or their advocates, as appropriate, will be informed of the legal, financial and administrative arrangements of the admission, including the details of fees and any other charges. Agreement will then be reached as to who will be responsible for the management of the proposed Resident's finances and fee account, before admission is agreed and takes place. This will include whether the person is eligible for NHS Continuing Healthcare for payment of fees. Local and National Government Agencies making placements will be required to deliver a written confirmation of the placement and its terms before the admission can take place.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • Your encouraged to visit at anytime. Protected Mealtimes

Parking

  • Large Car park at the front and back of the property. Easy access. Free Parking

9.9

The Anchorage has a Review Score of 9.9 (9.879) out of 10, based on 49 reviews in the last 2 years.
Over all time The Anchorage has 98 reviews.

Overall Experience
  • 77
  • 21
  • 0
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Date Published
  • 98
  • 7
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  • 49
  • 49
Reviewer Connection to The Anchorage
  • 28
  • 13
  • 12
  • 12
  • 9
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 41-60
Review from M H (Son of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Anchorage in Pulborough is an excellent care home that looks after our mother with great care and affection for our mother. The staff are all professional, helpful, caring and as all the residents say "are like an extended family". The Anchorage feels like a friendly home rather than a medical/clinical
institution. In a word... excellent.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you very much for your kind review. It's so lovely to know that you feel this way about The Anchorage. I will pass your comments on to our team.

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Review from S R (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to comment on the excellent care which my mother received during a recent outbreak of Covid. The outbreak affected about six residents who needed to be isolated in their rooms, this massively impacted on the staff workload as dining room service was suspended and every resident took their
meals in their room. In addition, full PPE had to be worn when attending those who were sick. However, extra staff were engaged from an agency which has links with The Anchorage and high standards of care were maintained. All staff should be congratulated for this.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your review. We take infection control very seriously here and very much appreciate your comments to support this on your review. I will pass on your comments to the team here at The Anchorage.

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Review from E O (Respite Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really happy during my three-week respite stay. The staff were delightful, they were so sweet and kind to me and friendly and also very caring. I would be more than happy to stay at The Anchorage again. I really loved it there.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your time in completing this review. We are delighted that you enjoyed your respite stay with us and look forward to welcoming you back into our care in the future.

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Review from Chris D (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In early summer 2022, I researched care homes that were close to Billingshurst West Sussex with a view to booking my 96-year-old mother in for two weeks of respite care. We visited and were impressed with the facilities, management and staff. As an independent woman, still living alone, she reluctantly
agreed to the stay. In the summer of 2023, we booked again, but I knew at 97, in frail health, she would not be returning home. One week into her stay she was admitted to hospital for five weeks. On regaining her health and being fit for discharge The Anchorage visited her in St Richard's and the Manager offered her a place back at the home. I was relieved. I have visited many care homes. The Anchorage is in a different league. The staff are truly wonderful. Loving and caring. The building oozes happiness. The food is restaurant/hotel standard. The rooms with ensuite are fabulous. The entertainment is jolly and inclusive. Mum died there in December loved and cared for in her home from home.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your very kind and honest response. We felt privileged to get to know you all and care for your mum. Your support for the time mum was with us was very much appreciated by all the teams. You are always welcome here as part of our Anchorage family.

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Review from H B (Niece of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt decided she wanted to become a resident after a short respite stay. She has found the transition quite difficult but everyone has made her feel valued and welcome.
There have been a couple of occasions where communication might have been slightly better in terms of her expectations but, overall,
all the staff members have listened to her needs and responded promptly, courteously and kindly.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you very much for your honest review. Any feedback to our teams is very much appreciated. Communication is key and we will ensure that this feedback helps us improve our service.

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Review from P D (Respite Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a resident from late September 2023 until mid-November 2023 following a long stay in hospital.
I found the home to be a great place. I was looked after very well by the excellent staff, who are very caring.
The activities programme is varied and well set up and does help to make the time pass
well. There is a mix of physical and fun activities to suit all.
The home is well-managed which gave my family confidence I was being well treated. I always felt safe.
There is a good spirit in the home with a lot of laughter.
I am now home and doing well thanks to the time I spent at the home but I do miss my ‘Anchorage friends’.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your review. So pleased that you had a safe and pleasant stay with us. We are delighted that you are home and doing well since leaving our care. We are always here if you need us in the future.

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Review from Alan B (Brother of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have known about the Anchorage for many years. In my previous career, I visited many care homes and many of my elderly customers have become residents of them. I know the current manager of The Anchorage from my daughter's time in the care sector when they worked together. My daughter holds a very
high opinion of the management of The Anchorage and I share that view.
My brother, who can be uncooperative and downright stubborn, has been a resident since June 2022. He is kept warm, comfortable, well fed and is respected by the staff. Any incident or news about him is communicated to me immediately. After years of constant care provided by my wife and myself, I feel totally confident that he is in the best place and safe. At last, we can relax and enjoy our retirement.
The Anchorage is a welcoming home and I wish all the staff well under its new ownership.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your review. Your comments are very much appreciated, and I have passed these onto our teams.

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Review from Dennis N (Son of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home looked after my mother so well since she has been a resident.
But more so towards the end of 2023, and the start of this year since her health has deteriorated.
The updates and help with booking wheelchair transport for hospital visits had been above and beyond.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your lovely comments. We are forever grateful for your all support that you gave all the teams.

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Review from J H (Sister of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister received great care whilst at The Anchorage. She had been very well looked after and was very happy there, I am very grateful for the care and attention given to her. The home has always been very responsive and managed to anticipate all her needs, whilst keeping me fully up to speed. I would
highly recommend The Anchorage.
Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your feedback. we really do appreciate the time that you have taken to leave us a review. We are so pleased that your sister enjoyed her stay with us and hope to welcome her back in the future.

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Review from Pauline C (Niece of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcomed by a friendly staff team and given advice about finding a vase for flowers I had brought for my aunt.
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Review from Jill R (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Appear to be supportive and caring, in particular the activities manager. Overall, very on point with medical care and liaison with GP. My mother feels safe and well cared for and has a better quality of life for being at The Anchorage.
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Review from N C (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the amazing Anchorage family enough. They have all cared for my dad in such a special way and made his transition from independent living so much easier for him to bear. For us visiting, we have always been made to feel very welcome and included, which for me, in particular, was overpoweringly
amazing. Always there to answer questions, solve problems and give support. A wonderful team giving generously with their time, their care and their love. Thank you.
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Review from Christopher B (Cousin of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review can be summarised by my ratings. In short, if/when I have to enter a care home, I would be content with The Anchorage.
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Review from Angie L (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident in The Anchorage Care Home for six months. She had been treated really well during that time. All carers were kind, attentive and considerate to my mum. They had all taken the time to get to know my mum really well and were always able to answer any questions we asked and we were
always kept informed of any developments or appointments.
As a regular visitor, I was made to feel really welcome by all staff including, amongst others, office staff, activities staff, catering staff, cleaning staff, carers and also the management staff.
The Anchorage is always spotlessly clean and the grounds are beautiful.
I found it really hard to take the decision to place my mum into a care home. However, it is of great consolation to me to know my mum was treated with such kindness and with such amazing care in her last months. I would not hesitate to recommend this care home.
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Review from Adrian B (Son of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went above and beyond helping my mother whilst deteriorating in old age.
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Review from Susan B (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The love and attention given to my 102-year-old mother have always been caring and totally professional.
The Anchorage grounds and whole environment are pleasant and relaxing for residents and visitors.
The team have excelled themselves in dealing with Covid. They have worked really hard in keeping
the residents engaged and as well as safe and well, and we have always been kept informed as to what is happening.
We are absolutely confident in the way she is looked after, and she is very happy at The Anchorage.
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Review from Pauline H (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Under very difficult conditions due to Covid-19 regulations and concerns, all of the members of staff at The Anchorage continue to give the best possible quality of care. This care is given with good humour and kindness. I am also grateful for the open and regular communication we receive - we have
been kept fully informed on testing, vaccination etc.


In summary, I cannot speak highly enough of the care my mother has received, and the huge efforts that have been made to keep up the morale of the residents when their families were unable to visit.

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Review from Tania B (Daughter of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am constantly surprised by the care and concern shown to my mother by the staff at The Anchorage. They try so hard to ensure she has everything she needs, and are gentle and encouraging to her. They unfailingly keep me in the loop when there are changes I need to know about. All in all, it was a happy
day for both my mother and me when she joined The Anchorage family.
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Review from Helen F (Father of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my parents moved to The Anchorage, the care and support they have been given are of such a high standard.
The staff are so kind and understanding, nothing is too much trouble.
Excellent communication from the management team to residents and family members.
My father speaks very highly of
all the team.
The past year has been a very challenging time for everyone, but the resident's health and safety have always come first.
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Review from Gwen P (Resident) published on 11 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A Covid free and safe environment with delightful staff, friendly, respectful of privacy and dignified, cheerful and personable people, carers, cleaners, odd jab man/gardener. Everyone is so polite and considerate, understanding and very careful when I had to be in isolation when first admitted.
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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for The Anchorage is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for The Anchorage is calculated as follows: ( (507 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 569 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Anchorage is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Oct 2025

The rooms are available at Private rate

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Awards / Recognitions (2)

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Meet the Team (11)

Paula

Paula Upton-Cox

Job Title: Care Manager Joined: 2013

I began my journey at The Anchorage in 2013 as part of the domestic team. It wasn’t long before I discovered a real passion for supporting and caring for the elderly, which led me to join the care team in 2017.


Since then, I’ve completed my NVQ Level 3 in Health & Social Care and was proud to be promoted to Deputy Care Manager in 2022. In June 2025, I was honoured to step into the role of Care Manager.


Outside of work, I enjoy spending quality time with my family.

Kim

Kim Ellis

Job Title: Deputy Care Manager Joined: 2025

Kim began her career in care over 40 years ago and has recently been promoted to Deputy Care Manager at The Anchorage. With a lifelong passion for dementia care and supporting the elderly, she brings an exceptional depth of experience and compassion to her role.


Throughout her career, Kim has worked across many areas of the care field, including domiciliary care, live-in care, and both nursing and residential settings. Her dedication and extensive knowledge make her an invaluable member of our team at The Anchorage. She is especially committed to making a real difference in people’s lives every day.


Outside of work, Kim loves spending time with her daughters and grandchildren. She also enjoys relaxing with a good TV show, listening to music, and taking peaceful walks in the countryside.

Liz

Liz Smith

Job Title: Lifestyle Manager Joined: 2007

A very experienced “people person” with a long background in TV production management. Trained at the Guildhall school of music and drama and Trinity College of Music. All very useful skills for a Lifestyle Manager to have.


Liz says, “every day is different, every day is a very rewarding job, every day something touches her heart.”

Rosen

Rosen Iliev

Job Title: Head of Maintenance Joined: 2007

Rosen, affectionately known as Ross by all our residents at The Anchorage, has been a valued member of the team since 2007. With an incredible knowledge of the home and how it runs, Ross can fix, mend, or make just about anything, making him truly the heart of our home. Admired and respected by all, Ross brings warmth and reliability to everything he does. He enjoys every aspect of his role and is often seen taking residents on mini-bus outings, which have a hugely positive impact on their emotional and mental wellbeing.

Jon

Jon Gettings

Job Title: Head Chef

Jon has been in the catering industry for 47 years, with extensive experience working in hotels and restaurants. He held an AA Rosette for 20 years and trained at the catering college in Exeter.


Outside of work, Jon still has a deep passion for cooking and particularly enjoys preparing fish dishes.

Colin

Colin Gumbrell

Job Title: Head of Housekeeping

Colin began his journey with us as part of the housekeeping team and quickly progressed to become our Head of Housekeeping. He takes great pride in his role and leads his team with efficiency and dedication. Known for running a tight ship, Colin consistently receives compliments on the cleanliness and presentation of The Anchorage. He’s incredibly proud of his hardworking team, who thrive under his leadership. Outside of work, Colin is a keen football supporter and enjoys cycling in his spare time.

Fiona

Fiona Charles

Job Title: Operations Director

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.


For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.


Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise

Louise Hickman

Job Title: Operations Manager

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.


Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.


Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.


She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

Alice

Alice Ledwith

Job Title: Customer Liaison Manager Joined: 2024

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.


In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.


Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Danielle

Danielle Barham

Job Title: Group Lifestyle Manager

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.


Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.


At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

Kate

Kate Wyatt

Job Title: Group Community Engagement Manager

With 28 years of experience in the care sector, Kate has held a wide range of roles, from domiciliary care to Deputy Care Manager. Most recently, she served as an Administrator, bringing extensive knowledge, dedication, and vital support to her team. Her deep-rooted passion for elderly care shines through in everything she does, and she thrives at the heart of the home, staying closely connected with both staff and residents.


Kate has a particular passion for community engagement. She loves meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting other homes across the Premium Care Group and is always willing to contribute wherever she can.


Now serving as the Group Community Engagement Manager for Premium Care Group, a role she is immensely proud of, Kate continues to champion connection, compassion, and community across the organisation.


Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and her loved ones.

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