The Anchorage

Coombelands Lane, Pulborough RH20 1AG
Review Us
9.9 98 Reviews
  • The Anchorage, Pulborough
Situated close to all amenities of Pulborough, The Anchorage is set in beautifully maintained and peaceful grounds enjoying views towards the South Downs. The home provides residential care in 36 single rooms, many with garden views and all with en-suite facilities. In addition to extensive communal areas for the use of residents, their families and friends, the gardens provide a charming space in which to relax in the summer months.

A strong management team and a well-equipped and modern care environment support the fully trained and experienced care teams.
An in-house team of chefs specialise in traditional home cooking with menus that offer a range of choice using, wherever possible, produce from the fruit and vegetable garden. Carers encourage all residents to invite friends and family to join them for lunch, morning coffee or afternoon tea.

Care Provided by The Anchorage

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700

All prices are a guideline of a starting cost depending on care needs and availability. For the most accurate information surrounding fees, please book a viewing and our Home Manager will be able to discuss your requirements, costs, any funding eligibility and show you around our lovely home.

These prices are only a guideline, please contact The Anchorage to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Upton-Cox (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Proposed Residents, their families or their advocates, as appropriate, will be informed of the legal, financial and administrative arrangements of the admission, including the details of fees and any other charges. Agreement will then be reached as to who will be responsible for the management of the proposed Resident's finances and fee account, before admission is agreed and takes place. This will include whether the person is eligible for NHS Continuing Healthcare for payment of fees. Local and National Government Agencies making placements will be required to deliver a written confirmation of the placement and its terms before the admission can take place.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • Your encouraged to visit at anytime. Protected Mealtimes

Parking

  • Large Car park at the front and back of the property. Easy access. Free Parking

9.9

The Anchorage has a Review Score of 9.9 (9.879) out of 10, based on 49 reviews in the last 2 years.
Over all time The Anchorage has 98 reviews.

Overall Experience
  • 77
  • 21
  • 0
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Date Published
  • 98
  • 7
  • 14
  • 49
  • 49
Reviewer Connection to The Anchorage
  • 28
  • 13
  • 12
  • 12
  • 9
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
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  • 2
  • 1
  • 1
  • 1
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Total of 98, showing 61-80
Review from M A (Resident) published on 10 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care.
Nothing too much trouble.
Accommodation and food are excellent.
Treated with dignity.
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Review from N H (Daughter of Resident) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Anchorage care home is a really lovely place for my father to now be living. All of the staff and carers do a truly fantastic job looking after everyone, especially during the current pandemic we find ourselves in! I am very happy with my father's care at The Anchorage.
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Review from Jean C (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97 year old Mum has been at The Anchorage since September 2020 during which time she has received exemplary care. The staff are always cheerful and nothing seems to be too much trouble. The home has managed the added challenges of the COVID pandemic in a very professional manner with the safety
of their residents as their primary concern. I am kept informed on any medical concerns and interventions; they are very proactive to get professional input where deemed necessary. The overall environment is very pleasant with the grounds well cared for. Mum is very comfortable at the home and I have peace of mind that she is being well cared for.
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Review from S F (Daughter of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a very good, welcoming, friendly and comfortable care home. Happy atmosphere, approachable management, tidy property and grounds. Genuine concern for mental health.
The only criticism would be the food. Although this would never likely match the 'home cooking' that the older residents would
always have been used to. Otherwise really first-class - well done! March 2020 to date their handling of COVID-19 has been exemplary.
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Review from M S (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum lived at The Anchorage for just over three years. During that time her dementia progressed until she died peacefully in her room. During all that time her care was amazing. She was always talked to, encouraged, understood and supported. All the staff, working as a team, are approachable, cheerful
and very professional. Despite Covid lockdown restrictions, the concern for residents has never wavered. Mum spent her final days at rest and the palliative care was exemplary.
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Review from Anne L (Respite Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I fully enjoyed my stay at The Anchorage, it has given me the confidence to be in my home to face new challenges.
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Review from Ann S (Respite Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The time I was at The Anchorage was a very pleasant time. All staff were kind and helpful, always smiling and making you feel special. The food was excellent and everything was kept fresh and clean and they all got on very well, no matter what time of day or night. Thank you all, stay safe.
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Review from C S (Daughter of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at The Anchorage have been absolutely fantastic to my mother since she moved there a couple of years ago, but they have surpassed themselves during this lockdown. All credit to them for managing the awful circumstances in the best way, ensuring the safety and health of their residents at all
times. Well done!
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Review from D N (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I are very pleased with our choice of care home - The Anchorage. The staff are caring in their job and always have a happy and positive attitude. Most importantly my mother is happy and content with her new home. This gives us great peace of mind.
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Review from E L (Respite Resident) assisted by family/friend published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as I arrived I felt comfortable in the lovely room provided and views to the well-kept garden was a bonus. The staff were pleasant and friendly at the outset making me feel at home instantly. I would be happy to go back any time for respite.
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Review from Charles K (Son of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been resident at The Anchorage on a continual basis for approximately five years and is, for the most part, very happy.
She is lucky to have one of the best/largest rooms in the home and as she is spending most of her time there, she feels comfortable at the home. If she were in one of
the smaller rooms, she would be less so. The main issues we have experienced are related to staff turnover and sometimes shortages. Otherwise, her care is excellent.
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Review from P R (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so impressed with the care and help that our mother has received since she moved into The Anchorage. She loves the company of the other residents. She likes the food very much. She joins in with various activities. Her hair is washed and set every fortnight which she loves.
She feels very at
home here.
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Review from L B (Friend of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my former neighbour, I have always been very impressed with The Anchorage.
It is clean and bright. The staff are welcoming, smiley, helpful and most of all, my neighbour is extremely happy, content and settled there.
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Review from Michael C (Friend of Resident) published on 21 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Anchorage is a rural residential home for elderly care, which includes respite and end of life. There is a lovely atmosphere throughout the home which caters for 36 occupants. Individual rooms include a generous en-suite bathroom and wet room. The level of cleanliness is very high and maintained
on a daily basis. Meals are provided in own rooms for those who cannot eat in the dining area. Musical entertainment is a regular feature. Also, in-house quizzes are a popular feature. As well as being a regular visitor to a relative living here, I have been associated with The Anchorage for over 10 years as a coordinator for Local Community Transport in which time I organised many car and wheelchair journeys for residents. These journeys were sometimes for social purposes or medical destinations. This service is still available to all residents and a wheelchair accessible vehicle is available at low cost. With good management and devoted, caring staff what more could anyone want?
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Review from Leslie S (Son of Resident) published on 20 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nestling in the back lanes of Pulborough, The Anchorage provides a quiet, safe haven for its residents.
My mother has lived there for the best part of three years now, the care and kindness she receives gives me peace of mind knowing that she is in a safe place.
The staff that I have come in contact
with (I call them staff but they are more than that), provide a loving, caring, and fulfilling way of life for all of the residents.
The food provided, which I have eaten, is both tasty and nutritious. The residence clean and homely.
I would have no hesitation in staying there myself (can't say better than that).
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Review from David P (Son-in-law of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my first visit to see my mother-in-law, hence I feel I cannot answer any more than I have. All areas were particularly clean and all staff very attentive.
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Review from Amy P (Granddaughter of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home felt warm and inviting from the moment we arrived! The staff were friendly, helpful and clearly do a great job of looking after my nanny!
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Review from Marion S (Friend of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Of all the homes I visit, The Anchorage is by far the best. It is always so clean.
I cannot answer value for money as I visit as a friend and have no idea as to the fees.
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Review from Michael P (Nephew of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting The Anchorage on a regular basis for a number of years. I have always found the environment to be pleasant, welcoming, clean and what I would wish for if I am ever in need of a placement in a care home.
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Review from R P (Son-in-law of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring home with friendly staff who are all prepared to go the extra mile to make the resident feel comfortable.
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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for The Anchorage is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for The Anchorage is calculated as follows: ( (507 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 569 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Anchorage is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Oct 2025

The rooms are available at Private rate

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Awards / Recognitions (2)

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Meet the Team (11)

Paula

Paula Upton-Cox

Job Title: Care Manager Joined: 2013

I began my journey at The Anchorage in 2013 as part of the domestic team. It wasn’t long before I discovered a real passion for supporting and caring for the elderly, which led me to join the care team in 2017.


Since then, I’ve completed my NVQ Level 3 in Health & Social Care and was proud to be promoted to Deputy Care Manager in 2022. In June 2025, I was honoured to step into the role of Care Manager.


Outside of work, I enjoy spending quality time with my family.

Kim

Kim Ellis

Job Title: Deputy Care Manager Joined: 2025

Kim began her career in care over 40 years ago and has recently been promoted to Deputy Care Manager at The Anchorage. With a lifelong passion for dementia care and supporting the elderly, she brings an exceptional depth of experience and compassion to her role.


Throughout her career, Kim has worked across many areas of the care field, including domiciliary care, live-in care, and both nursing and residential settings. Her dedication and extensive knowledge make her an invaluable member of our team at The Anchorage. She is especially committed to making a real difference in people’s lives every day.


Outside of work, Kim loves spending time with her daughters and grandchildren. She also enjoys relaxing with a good TV show, listening to music, and taking peaceful walks in the countryside.

Liz

Liz Smith

Job Title: Lifestyle Manager Joined: 2007

A very experienced “people person” with a long background in TV production management. Trained at the Guildhall school of music and drama and Trinity College of Music. All very useful skills for a Lifestyle Manager to have.


Liz says, “every day is different, every day is a very rewarding job, every day something touches her heart.”

Rosen

Rosen Iliev

Job Title: Head of Maintenance Joined: 2007

Rosen, affectionately known as Ross by all our residents at The Anchorage, has been a valued member of the team since 2007. With an incredible knowledge of the home and how it runs, Ross can fix, mend, or make just about anything, making him truly the heart of our home. Admired and respected by all, Ross brings warmth and reliability to everything he does. He enjoys every aspect of his role and is often seen taking residents on mini-bus outings, which have a hugely positive impact on their emotional and mental wellbeing.

Jon

Jon Gettings

Job Title: Head Chef

Jon has been in the catering industry for 47 years, with extensive experience working in hotels and restaurants. He held an AA Rosette for 20 years and trained at the catering college in Exeter.


Outside of work, Jon still has a deep passion for cooking and particularly enjoys preparing fish dishes.

Colin

Colin Gumbrell

Job Title: Head of Housekeeping

Colin began his journey with us as part of the housekeeping team and quickly progressed to become our Head of Housekeeping. He takes great pride in his role and leads his team with efficiency and dedication. Known for running a tight ship, Colin consistently receives compliments on the cleanliness and presentation of The Anchorage. He’s incredibly proud of his hardworking team, who thrive under his leadership. Outside of work, Colin is a keen football supporter and enjoys cycling in his spare time.

Fiona

Fiona Charles

Job Title: Operations Director

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.


For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.


Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise

Louise Hickman

Job Title: Operations Manager

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.


Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.


Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.


She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

Alice

Alice Ledwith

Job Title: Customer Liaison Manager Joined: 2024

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.


In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.


Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Danielle

Danielle Barham

Job Title: Group Lifestyle Manager

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.


Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.


At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

Kate

Kate Wyatt

Job Title: Group Community Engagement Manager

With 28 years of experience in the care sector, Kate has held a wide range of roles, from domiciliary care to Deputy Care Manager. Most recently, she served as an Administrator, bringing extensive knowledge, dedication, and vital support to her team. Her deep-rooted passion for elderly care shines through in everything she does, and she thrives at the heart of the home, staying closely connected with both staff and residents.


Kate has a particular passion for community engagement. She loves meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting other homes across the Premium Care Group and is always willing to contribute wherever she can.


Now serving as the Group Community Engagement Manager for Premium Care Group, a role she is immensely proud of, Kate continues to champion connection, compassion, and community across the organisation.


Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and her loved ones.

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