Avon Manor

50 Manor Road, Worthing BN11 4SH
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9.9 73 Reviews
  • Avon Manor, Worthing
Avon Manor is part of the Cobham Care Group whose first home, Avon House, was one of the first care homes in the area to specialise in Dementia Care. Avon Manor is a detached Victorian mansion situated in a pleasant and quiet residential area with adjacent parking and easy access to public transport. It is also only a short walk to Worthing town centre and the seafront.

The Cobham Care philosophy is that every resident is an individual - individuals’ needs change and therefore need to be continually addressed. In order to achieve this at Avon Manor, information about a resident’s life and loved ones is gathered from relatives soon after admission. This allows the carers to better understand the individual and treat them with a greater degree of sensitivity and understanding. They pride themselves on the friendly, caring and homely atmosphere they provide. Where the residents are encouraged to lead an active, dignified and independent life.

Avon Manor employs 30 care staff who are selected for their kindness, patience and their ability to care for people with dementia. All staff are provided with training in first aid, manual handling, understanding dementia, safeguarding vulnerable adults and other relevant subjects.

28 residents are accommodated in single rooms across three floors - many of which have en-suite facilities. Whilst every room is fully furnished, Avon Manor are pleased to accommodate any personal belongings a resident may wish to bring. All of the living areas are comfortably furnished, especially the three ground floor lounges - one of which is specifically for those seeking peace and quiet.

Please feel free to contact Avon Manor and the Registered Manager would be more than happy to answer any questions you may have. She would also like to invite you to look around Avon Manor at any time to see for yourself what the home has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Moulding (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Visiting

  • Please get in touch to arrange a visit at Avon Manor.

Parking

  • A car park is located adjacent to the care home.

Avon Manor Reviews (73)

9.9

Avon Manor has a Review Score of 9.9 (9.918) out of 10, based on 44 reviews in the last 2 years.
Over all time Avon Manor has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Avon Manor
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Total of 73, showing 21-40
Review from Ann H (Wife of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been living at Avon Manor for one year and is very happy there. He takes part in all the activities and enjoys them.
His birthday party was enjoyable and the sandwiches and cakes were very special.
Thank you so much.
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Review from G N (Son of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, very welcoming, they treat all residents with respect. The care is very good, my mum's always happy when I come to see her each week.
I would recommend Avon Manor 100%.
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Review from M S (Son of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is lovely and homely, staff go above and beyond and do everything to make my Mum feel comfortable and settled.
Always welcoming to us - family is always involved in decisions.
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Review from K C (Relative of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During November my loved one stayed at this wonderful home away from home for respite care. With learning disabilities and dementia, my family is overprotective with her care but all our reservations were quickly quashed upon seeing this wonderful care home. While she is typically reluctant to receive
help from others we were pleased to see her eagerly awaiting the carer's assistance. During her stay, she participated in each of their activities and even enjoyed a Chinese takeaway on her last night. The home kept us updated throughout her stay and it was wonderful to see her enjoying herself on the Fthe social media platform. She enjoyed herself so much that it was difficult for her to say goodbye to the incredible staff. I would highly recommend this care home and we will continue to return Avon for our loved ones' respite care needs.
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Review from Vicki G (Niece of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The feeling and atmosphere at Avon Manor is informal and friendly - just as it would be at home. Every single staff member we came into contact with was friendly and chatty. There’s also a high ratio of staff to residents so there’s always someone on hand should you need them. The smiling faces say
it all.
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Review from David Y (Son of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father originally went to Avon Manor for two weeks respite, but whilst there we realised that he needed full-time care. I cannot thank the staff enough for the love and care they gave to him, he was laughing and joking for the first time in years since my mum passed away. There were always activities
happening and social events, I only wish I had gotten my father there sooner. All the staff and management have my utmost respect for what they do every day.
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Review from Noel G (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager was incredibly helpful in getting Mum into Avon Manor at short notice over Christmas 2023. She appreciated the urgency of the situation and did an assessment and admission on the same day.
Mum has flourished in Avon Manor ever since and has without doubt become the best person she can
be, given her Alzheimer's diagnosis and the stage she is at. We look forward to visiting daily, and we are always made very welcome. It is clear that all residents at Avon Manor are cared for with expertise, compassion and kindness.
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Review from Alain P (Husband of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased, impressed and very happy with the care, support and love offered to the patients and families of the residents.
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Review from Carole L (Daughter-in-law of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is very well looked after at Avon Manor. Give us all peace of mind. The staff are brilliant - very caring. The food is good; he eats everything put in front of him. Activities are constantly going on there, keeping him happy and motivated.
Cannot praise them enough.
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Review from T H (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since becoming a resident of Avon Manor 16 months ago, Mum has thrived. It took her a while to adjust to her new surroundings but with the abundant care and love from all the staff, Avon Manor is now her home and Mum is very settled and happier than she's been in a long time.
Whenever I visit Mum,
the residents are engaged in an activity, singing, playing games or being entertained by fabulous visiting entertainers. There's always an Avon project on the go involving all the residents often culminating in beautiful displays outside the home. Every day I can see a post on social media showing photos of the residents involved in their activities and I can see Mum looking well and laughing. It is so reassuring to be able to see pictures of Mum since I'm not able to visit her every day. Avon Manor is a wonderful care home and I'm so grateful they had a place for Mum when she needed it.
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Review from P H (Son of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After spending just over two years at Avon Manor, Mum passed away peacefully but with dignity in March. She is greatly missed.
During her time at the Manor we felt Mum was loved and very cared for. She wasn't the easiest person to give care to and the bonds she built up with staff made it better for
her. There was one person in particular who had an amazing bond with Mum, from her first to her last day in the Manor, and she definitely knows how special that was for us and the family.
Although she didn't always participate, the daily activities on offer were many and varied and were encouraged and done in her room if she wasn't willing or able to leave her room that day.
Staff have continued to support us after our loss and we have continued to support Avon Manor with fundraising events.
Mum was living with my wife and I before we had to make the hardest decision of all, to place Mum in a care home to meet her increasing needs. Avon Manor was the right place for Mum. Thank you to all staff.
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Review from Claire O (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Avon Manor Care Home for over three years and is very happy there. The staff are amazing and always go above and beyond to keep the residents happy, comfortable and entertained. The staff are genuinely friendly and caring - lovely. Most of the staff have been there for years and they
really care about the residents and want the best for them. The staff treat my mum with kindness, care and respect. They are so accommodating and patient, always doing their utmost to make sure that Mum is happy.
A regular programme of activities is a key part of Avon Manor’s success. They have activities that include crafts, poetry, indoor skittles and regular exercises. The staff work hard to encourage residents to engage in group sessions as much as possible, helping the residents to stay active and have a positive focus.
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Review from Janet M (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all the staff are amazing. My mum is so much happier. Everyone goes above and beyond. The food is excellent, and there are so many activities. I literally cannot think of anywhere I would want my mum to be.
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Review from Dave H (Son of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing Avon Manor to look after Dad has been the best decision ever. He has genuinely found a new lease of life and in the social media photos looks at least 10 years younger. He is kept busy every day and loves taking part in all the activities.


The whole team at Avon Manor are welcoming, positive

and friendly. Special mention is due to the activities manager. Thank you for all you do it is so much appreciated.


Avon Manor, you are simply the best!

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Review from Jane G (Daughter-in-law of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is so happy at Avon Manor. It was the best thing that could have happened to her as she was not coping living alone. She describes everyone there, residents and staff, as her friends. She has choices, she has plenty of quality stimulation and she definitely has fun. The care is excellent.
Couldn't be better.
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Review from C T (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is a happy place to be. From activities and singing to painting and pedicures, I am delighted that we found Avon Manor. There is a high staff-to-resident ratio, staff are long-term employees who really get to know their residents. We are so lucky to have Mum in such a lovely place.
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Review from L P (Son of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Avon Manor Care Home are incredible. Choosing a home for my mum was one of the most difficult decisions I’ve ever had to make but from the moment she moved in, we couldn’t have been happier with the loving care and attention she has received. I can’t recommend Avon Manor highly enough.
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Review from L N (Granddaughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avon Manor is everything you would wish and hope a care home to be. They have activities going on all the time and they actually listen to the residents and what they would like to see and do, even with residents that are more bed-bound they are still involved and not left out. They’re always more than
happy to answer any questions or worries you may have at any time. The home is very much your loved ones home and they really encourage this and try to keep whatever they were doing at home the same where possible. The carers are all so friendly and helpful. Honestly a fantastic home and I’m so grateful my Nana is there as I no longer have to worry about her.
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Review from Nicky F (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avon Manor is the most wonderful care home, the care from all the staff is second to none, it is truly like a family and I could not wish for any more for my Dad.
Every member of staff is kind, welcoming, supportive and the manager has created a wonderful environment for the residents.
Everyone is
smiling, entertained, well looked after and it is really personal to every resident.
I feel all of my dad's needs are met and he is loved and cared for.
He has a quality of life again which had deteriorated at home due to his Alzheimer's.
He is treated with respect and kindness and the manager and staff always go over and above, particularly supportive when Dad was in hospital visiting him and ensuring he came home as soon as ready, he has made an excellent recovery in their care.
It’s a wonderful place to be able to visit as family also, always friendly and I never leave without a smile on my face.
It’s also fantastic that they post on social media so family who are not local can stay connected to Dad.
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Review from Sandra H (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avon Manor was the best decision we made four and a half years ago when we needed to find a care home for my mum. She is still there now, being kindly cared for by such wonderful staff. She is safe and I can relax in the knowledge that my mum is very happy.
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Avon Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Avon Manor is calculated as follows: ( (481 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 523 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Manor is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Lisa

Lisa Moulding

Job Title: Registered Manager Joined: 1996

Over 26 years of experience in all aspects of care at Avon Manor.


Lisa has a passion for Dementia and enabling individuals to live as independently as possible with support from herself and her team.


Qualified to NVQ Level 4
Registered Managers Award (RMA)
Currently undertaking a Healthcare Practitioners award
West Sussex Care Accolades 2014 – the Lifelong Learner Award


6 Steps For End Of Life Care, run by St Barnabas Hospice
Regularly attends conferences and seminars to keep abreast of the changing approaches to dementia
Works with the outside community to encourage interest in the care, as a career option for school leavers
Completed a Foundation Degree course at the University of Brighton in ‘Dementia: A Person-centred Approach’
During her spare time, Lisa enjoys spending time with her family, riding her horse and walking her dogs.

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