Avon Manor

50 Manor Road, Worthing BN11 4SH
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9.9 73 Reviews
  • Avon Manor, Worthing
Avon Manor is part of the Cobham Care Group whose first home, Avon House, was one of the first care homes in the area to specialise in Dementia Care. Avon Manor is a detached Victorian mansion situated in a pleasant and quiet residential area with adjacent parking and easy access to public transport. It is also only a short walk to Worthing town centre and the seafront.

The Cobham Care philosophy is that every resident is an individual - individuals’ needs change and therefore need to be continually addressed. In order to achieve this at Avon Manor, information about a resident’s life and loved ones is gathered from relatives soon after admission. This allows the carers to better understand the individual and treat them with a greater degree of sensitivity and understanding. They pride themselves on the friendly, caring and homely atmosphere they provide. Where the residents are encouraged to lead an active, dignified and independent life.

Avon Manor employs 30 care staff who are selected for their kindness, patience and their ability to care for people with dementia. All staff are provided with training in first aid, manual handling, understanding dementia, safeguarding vulnerable adults and other relevant subjects.

28 residents are accommodated in single rooms across three floors - many of which have en-suite facilities. Whilst every room is fully furnished, Avon Manor are pleased to accommodate any personal belongings a resident may wish to bring. All of the living areas are comfortably furnished, especially the three ground floor lounges - one of which is specifically for those seeking peace and quiet.

Please feel free to contact Avon Manor and the Registered Manager would be more than happy to answer any questions you may have. She would also like to invite you to look around Avon Manor at any time to see for yourself what the home has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Moulding (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Visiting

  • Please get in touch to arrange a visit at Avon Manor.

Parking

  • A car park is located adjacent to the care home.

Avon Manor Reviews (73)

9.9

Avon Manor has a Review Score of 9.9 (9.918) out of 10, based on 44 reviews in the last 2 years.
Over all time Avon Manor has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Avon Manor
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Total of 73, showing 61-73
Review from Nicholas P (Nephew of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Acon Manor dementia care home are the best. They ensure that all of the residents are happy and well looked after. I can highly recommend the manager and her team.
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Review from Ian C (Son of Resident) published on 20 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was a resident in Avon Manor from June 2015 to September of last year when she very sadly passed away. Words cannot express how grateful we are for the kindness, love and affection that the carers lavished upon her. Not to mention all the laughs. Mum had deteriorated cognitively and physically
with such speed in the year leading up to her residency but within a month she had improved immensely and settled in amazingly well. It's a testament to the management and staff that they have really struck that sweet spot of professionalism and homeliness. There were always plenty of activities and entertainment going on and Mum soon rediscovered her sense of fun and was always up for an afternoon boogie. I have absolutely no reservations in recommending this very special place to any relative's of prospective residents. You can be assured they will receive excellent care. Thank you for looking after our lovely Mum and all the warm, friendly welcomes.
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Review from Ruth B (Daughter of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff at Avon Manor to be friendly, supportive, kind, caring, patient. Avon Manor supports residents with advanced dementia and the staff have the skills to do this. My mum has advanced dementia and when she moved into the home last year she was depressed, couldn't communicate much
and couldn't walk unaided. After a few months, my mum has transformed. She can now walk unaided, smiles a lot and responds to me again. I highly recommend Avon Manor dementia home.
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Review from Jill (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last two months of her life at Avon Manor and it was so reassuring to know how well she was cared for. All the staff were extremely kind and caring. And I too always felt welcome.
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Review from Barbara C (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the five years my mother has been a resident I have always found the home to be clean and maintained in a very good condition. All the staff are very pleasant and helpful and obviously do all they can for the people in their care.
As regards to the next section apart from a cup of tea when we visit,
I have no knowledge of the catering. I also have no knowledge of the safety/security aspect.
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Review from Melinda C (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent last 4 years of her life with dementia in Avon Manor. The care she received was superb, caring, friendly and compassionate staff.
Very clean and above all fresh smelling all the time.
My mother was a very particular lady and always immaculately "turned out". I could not have found
a better home for her to spend her last years.
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Review from Gordon (Son of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Dementia, she became a resident at Avon Manor 10 months ago. The kind people at Avon Manor have not only looked after our mum but they have helped our family come to terms with what is sadly a lasting illness that our mum will not recover from.
I will always be grateful to the friendly,
familiar faces of the staff that greet my wife and I on our visits to see my mum and the endless pots of tea are most welcome.
My mum is cared for in every way inspite of and inclusive of her illness at Avon Manor Care Home. We were told on our first visit that they place much on the fact that to all the residents this is now their Home. In my experience, they have achieved this with my mum.
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Review from Valerie G (Daughter of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care given at Avon Manor Care Home was warm and kind.
Residents treated with dignity and as individuals. A small dog at the home gave great pleasure to a lady who was extremely unhappy after her one dog passed away.
The staff are amazing. I visited at various times of the day they were always patient
and helpful.
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Review from Madeline H (Daughter-in-law of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise or recommend the Avon Manor staff enough for the love and care they have given to my mother-in-law. We recently lost her at the age of 94 but right to the very end and afterwards, they were supportive and caring. We would not have had her for so long without them. I looked at many before
being lucky enough to find Avon Manor. I could not recommend it enough.


Thank you to the manager and all your amazing team.

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Review from John S (Son of Resident) published on 14 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Avon Manor highly enough over the way they cared for my mother. She settled in very quickly not least because they were so welcoming to her and the attention they gave to her individual needs. Every time I visited it was evident that all the staff were friendly and caring. The home
was always clean and the food was home cooked and very tasty. I would like to make special mention of the manager and her deputy, who I believe provide excellent leadership. When my mother was admitted to hospital after a fall, she moved heaven and earth to get her back home and as a result, during the last two months of her life, she was happy and comfortable.
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Review from Joan W (Wife of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff are very friendly and caring. The home is clean and homely. The residents are looked after very well. There is attention to detail and all the residents are dressed well and appropriately. The residents are given choice. There are many activities taking place throughout the week
eg. gentle exercise, music. This is a happy home which is very welcoming and comes highly recommended.
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Review from Geoffrey F (Husband of Resident) published on 17 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avon Manor is an excellent, caring home where all the staff treat the residents as one big family. The staff are very gentle and encouraging in sometimes very difficult circumstances and where possible will always go with the wishes of the residents. Though of course with dementia that can change from
day to day. Avon Manor always liaise with family regarding any medication and inform as soon as a doctor is called. They also provide a variety of entertainment for the residents some of whom will join in. Very patient and flexible regarding feeding, sometimes again in difficult situations.
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Review from Fay I (Daughter of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had Alzheimer's and wasn't the easiest person to deal with as she was always really independent. The care staff respected this and always treated her with love, kindness and dignity. When she was confined to bed never once did they shut her door or ignore her. They would turn her every hour
and see to her every need. They kept a rota on her at all times. They kept her clean and would talk to her all the time. Nothing was too much trouble for them. We use to hear them talking to other residents with nothing but kindness. There was always lots of laughter and love there. I will never be able to thank them all enough. They were wonderful.
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Avon Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Avon Manor is calculated as follows: ( (481 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 523 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Manor is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Lisa

Lisa Moulding

Job Title: Registered Manager Joined: 1996

Over 26 years of experience in all aspects of care at Avon Manor.


Lisa has a passion for Dementia and enabling individuals to live as independently as possible with support from herself and her team.


Qualified to NVQ Level 4
Registered Managers Award (RMA)
Currently undertaking a Healthcare Practitioners award
West Sussex Care Accolades 2014 – the Lifelong Learner Award


6 Steps For End Of Life Care, run by St Barnabas Hospice
Regularly attends conferences and seminars to keep abreast of the changing approaches to dementia
Works with the outside community to encourage interest in the care, as a career option for school leavers
Completed a Foundation Degree course at the University of Brighton in ‘Dementia: A Person-centred Approach’
During her spare time, Lisa enjoys spending time with her family, riding her horse and walking her dogs.

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