Avon Manor

50 Manor Road, Worthing BN11 4SH
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9.9 73 Reviews
  • Avon Manor, Worthing
Avon Manor is part of the Cobham Care Group whose first home, Avon House, was one of the first care homes in the area to specialise in Dementia Care. Avon Manor is a detached Victorian mansion situated in a pleasant and quiet residential area with adjacent parking and easy access to public transport. It is also only a short walk to Worthing town centre and the seafront.

The Cobham Care philosophy is that every resident is an individual - individuals’ needs change and therefore need to be continually addressed. In order to achieve this at Avon Manor, information about a resident’s life and loved ones is gathered from relatives soon after admission. This allows the carers to better understand the individual and treat them with a greater degree of sensitivity and understanding. They pride themselves on the friendly, caring and homely atmosphere they provide. Where the residents are encouraged to lead an active, dignified and independent life.

Avon Manor employs 30 care staff who are selected for their kindness, patience and their ability to care for people with dementia. All staff are provided with training in first aid, manual handling, understanding dementia, safeguarding vulnerable adults and other relevant subjects.

28 residents are accommodated in single rooms across three floors - many of which have en-suite facilities. Whilst every room is fully furnished, Avon Manor are pleased to accommodate any personal belongings a resident may wish to bring. All of the living areas are comfortably furnished, especially the three ground floor lounges - one of which is specifically for those seeking peace and quiet.

Please feel free to contact Avon Manor and the Registered Manager would be more than happy to answer any questions you may have. She would also like to invite you to look around Avon Manor at any time to see for yourself what the home has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lisa Moulding (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Visiting

  • Please get in touch to arrange a visit at Avon Manor.

Parking

  • A car park is located adjacent to the care home.

Avon Manor Reviews (73)

9.9

Avon Manor has a Review Score of 9.9 (9.918) out of 10, based on 44 reviews in the last 2 years.
Over all time Avon Manor has 73 reviews.

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Review from Carol P (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avon Manor Care Home is the best home I could have chosen for my precious mum. They look after the residents so well and treat them all like a member of their own family. I am always welcomed with smiles from everyone and I join in all the many activities they offer.
All residents are treated with
the respect they deserve and their life is filled with laughter and love. Mum is happy well cared for and loved.
I thank Avon Manor every day.
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Review from L S (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avon Manor Care Home is the most amazing place you could possibly hope to trust with the care of you’re loved one. Avon Manor is a real home in the true sense of what home means. All the staff at Avon Manor really care about the residents. There is constant interaction, activities and love at Avon Manor.
I have been so pleased with the love they show all the residents. I feel so lucky to have found Avon Manor for my father.
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Review from Beverley B (Niece of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is no doubt Avon Manor Care Home is exceptional.
The love and care that all the staff shows to all its residents goes over and beyond.
Our auntie, since losing her husband, was alone at home. She did not like the agency staff coming in, she was neglecting herself, thought she only needed her
own company and was living a very sad life.
Getting Auntie into a home was difficult but on my last visit, she thanked me for putting her in Avon Manor as she was so happy.
She always looks amazing, better than I have ever seen her from her nails being painted and hair done. She always looks clean and fresh.
But most of all, what I see is the entertainment the home puts on and the thought that the staff put into it. Entertainment for all and then they look at what individuals may like, something from their past or a birthday to celebrate.
I don’t get to see Auntie as much as I would like but it is very reassuring seeing regular updates on social media which gives me total reassurance.
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Review from Roy L (Son of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Avon Manor Care Home exactly one year ago for my father who was suffering with dementia and bed blocking in hospital. We looked at a few dementia care homes and met representatives who showed us around a friendly, welcoming family home. Easy choice. My father was 90 last Sunday and what a party
we had. A 15-minute video of Dad's first year, singing, dancing, birthday cake and doughnuts, Dad's favourite. I think the standout thing was management came in on Sunday, their day off, and made the party special.
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Review from Louise T (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Placing my dad in a care home was the hardest decision of my life but I was recommended Avon Manor Care Home by some friends of mine and I am so very grateful for their encouragement. From my first view of the home, the smiles and joy on the faces of the residents and staff are infectious. The ratio
of residents to staff is far higher than any other home. I enquired with. I love how they listen and care about every resident, remembering who they were and what they love, the level of mental and physical activities is second to none. I could write a book about how incredible every single member of staff is and my dad is just happy and if he's happy then I'm happy.
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Review from Richard H (Son of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful to the managers and staff for the care and affection and respect that they always show our dad and all the residents. We have complete peace of mind that Dad is in the best possible home. At Avon Manor Care Home, Dad is living life to the fullest extent. The team go to great lengths
to tailor daily routines and activities around individual residents, after taking time to understand and know them. Thank you all at Avon Manor!
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Review from Andy G (Son of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Avon Manor for 12 months now. I can honestly say she is so happy and cared for. Avon Manor really look after her and she loves all of the activities.
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Review from R F (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Avon Manor after her dementia deteriorated due to Covid. I am so impressed with the management and all the staff. They provide all Mum’s needs, and she is stimulated and entertained. They arrange for musicians, dancers and other entertainers to come in which the residents love.
They are very creative and always have a project on the go where they involve as many residents as possible.
When I visit Mum, everyone is so friendly, and the residents are so happy and able to go and do as they please (within reason). I certainly feel we struck lucky as it has such a lovely family atmosphere, and nothing is any trouble.
The care given is amazing, and the Manor is so clean. The food is wonderful and well presented.
Now that Covid restrictions are easier, families and friends are welcome to join in parties and events which have been so well organised and great fun.
Thank you all at Avon Manor; you are all super stars.
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Review from E H (Daughter-in-law of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was always very well looked after. She was always clean and tidy. Her room was clean and tidy. She was happy and we felt loved by the carers. There was always plenty of food and some great entertainment. I always recommend and praise Avon Manor to anyone who wants to listen.
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Review from Jackie G (Niece of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so pleased that my Aunt is a resident at Avon Manor Care Home. This home is amazing they really do care. The activities and thought behind everything they do is superb. My Aunt is the happiest she has been in years and I feel so relieved that we as a family have found her a dementia home that she
can really live her life with the best of care. The manager and all the carers and staff are like family to my Aunt she loves them all. Thank you for all you do for her xxx
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Review from Katie B (Granddaughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avon Manor is the place to be. My family and I could not be better assured that my Grandma is in the best care possible, surrounded by people who truly love what they do. The activities are amazing and it is so lovely to see the residents engaging in them. Despite the dreadful illness, I know that my
Grandma is the happiest that she can be and that is thanks to the fabulous staff at Avon Manor. Thank you for all that you do.
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Review from Annie A (Daughter of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Truly feels like The House of Fun! The care and dedicated staff always welcoming. Their hard work during these difficult and testing times is greatly appreciated and reassuring. Daily activities and so many events giving all the residents plenty to do, staff included, always going that extra mile. We
couldn't ask for anything more.
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Review from Helen R (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has Alzheimer’s Disease and it was the hardest decision ever for her to live in a care home, never did we ever think we would not care for her ourselves particularly when I am a Nurse. She’s been at Avon Manor now for almost two years and is so happy and so are we. Myself and my sister are now daughters
again and not mum's carer. The staff at Avon Manor are amazing and there is just so much activity every day to meet everyone’s unique needs. Quite honestly, mum has a better social life than many of us! Going into Avon Manor is like going into another family member's home. It’s so endearing how well the residents get along together and how attentive the staff are. The residents are treated with the utmost dignity and respect, and the home is theirs. The home is welcoming as soon as you enter the front door, and as a relative, you feel and gain immediate trust and security. All staff from the domestic staff, the kitchen, the care staff and managers really are amazing. Thank you.
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Review from Barbara W (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was diagnosed with vascular dementia and Alzheimers a while ago and used to live alone until lockdown made her housebound. Unfortunately, this caused a crisis in her dementia and she became very confused and agitated. Luckily Avon Manor came to the rescue with a room and within a couple of weeks,
Mum was up and about and more like herself! The activities the staff do with the residents are so imaginative and involving everyone. The staff are just so caring and always polite and smiling and in return, the residents always seem to be having fun and enjoying life again! Love you all and thank you!
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Review from Lucy B (Daughter of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Avon Manor for almost 2 years - within weeks of arriving Mum gained much-needed weight and had become very settled. There is room throughout the ground floor for residents to wander but also plenty of seating areas - great for families to sit privately should they choose. The residents
are kept busy with plenty of activities and 1-2-1 time. Individual needs are catered for e.g Mum can look after a therapy doll if she could do with some relaxation. The home has great links with the local GP and any health issues are addressed immediately. As a family we would like to thank every single employee of Avon Manor, it is a huge thing for us to entrust Mum into your care but we are able to do so with confidence due to your outstanding efforts.
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Review from Maxwell A (Son of Resident) published on 2 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Avon Manor are all very professional and friendly. It is great to see my mother doing well in their care. They regularly run events and keep the residents entertained and there are pictures of them looking happy on social media. This has been a real touch during lockdown as we have been
unable to visit.
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Review from Jane L (Daughter of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent two and a half years at Avon Manor Care Home and we were extremely pleased that we chose the Home. She was so well looked after by all of the staff and the Manager is outstanding. It didn't take long for mum to settle into the Home and she started eating properly again and was very happy there.
There is a lovely atmosphere and lots of activities for the residents. Sadly mum passed away at Avon Manor but the end of life care from the staff was so kind and caring.
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Review from Janet H (Friend of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear friend moved into Avon Manor 5 years ago at the relatively young age of 63 years. From the moment we first visited, we fell in love with the staff and the way all the residents are treated. We cannot speak highly enough of the pure dedication and total kindness here and we are so blessed that
her daughter discovered Avon Manor - she could not be cared for any more than she is. Thank you from the bottom of our hearts for looking after our precious friend of nearly 50 years. We love you.
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Review from Tom M (Son of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is truly remarkable. When faced with the horrendous situation of having to place a loved one in care, we took the decision very seriously, visiting many, many establishments. Avon Manor stood out for us. Do your homework, knock on doors, make those visits, then go to speak to the manager at
Avon Manor. Not the cheapest, but the loveliest environment we could wish for our mum. What more could you ask for? We could not be more grateful for the amazing job they do. Thank you to everyone who works there.
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Review from Krysta C (Daughter of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for three years now. I initially chose this home for her after viewing many in the area as the manager was so lovely, meals are cooked freshly, there are three lounges so plenty of room for the residents and for visiting, there are resident pets which I knew my mum would love
as her own, there are regular activities for the residents and the home is not overly large.
Over the years the manager, who is simply amazing (always going above and beyond her role for her residents and their families, please never leave) and all of the staff (also amazing and so hardworking and selfless) have loved my mum, treated her as if she was family and have looked after her so well.
The fact that my mum developed Dementia at such a young age is devastating but I feel reassured that she is in such safe hands with people who strive to keep her happy and as healthy as she can be.
I would recommend this home to anyone and I’m so thankful to all of the staff for everything they do.
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Avon Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Avon Manor is calculated as follows: ( (481 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 523 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avon Manor is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Lisa

Lisa Moulding

Job Title: Registered Manager Joined: 1996

Over 26 years of experience in all aspects of care at Avon Manor.


Lisa has a passion for Dementia and enabling individuals to live as independently as possible with support from herself and her team.


Qualified to NVQ Level 4
Registered Managers Award (RMA)
Currently undertaking a Healthcare Practitioners award
West Sussex Care Accolades 2014 – the Lifelong Learner Award


6 Steps For End Of Life Care, run by St Barnabas Hospice
Regularly attends conferences and seminars to keep abreast of the changing approaches to dementia
Works with the outside community to encourage interest in the care, as a career option for school leavers
Completed a Foundation Degree course at the University of Brighton in ‘Dementia: A Person-centred Approach’
During her spare time, Lisa enjoys spending time with her family, riding her horse and walking her dogs.

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