Dovecote View, Chichester, West Sussex
Dovecote View, Chichester, West Sussex
Dovecote View, Chichester, West Sussex

Dovecote View Residential Home is a small, family-owned, family-orientated residential care home, that provides personal care for up to 29 residents. Providing quality, compassionate care to those aged 65 and over, and also to those suffering with Short-term memory loss and early on-set Dementia/Alzheimer's, with a focus on person-centred, individualised care. Situated in a rural community, close to the local Church and travel links, Dovecote View is an ideal setting for those wanting to be close to the City of Chichester, but still also living in a rural area. Dovecote View focuses on providing a 'Home from Home', and ensuring residents are kept independent and engaged in social activities, as well as the local community. Pay a visit to Dovecote View, and feel instantly welcomed and at home.

Owner: Dovecote View Ltd

Person in charge: Talisa Challis (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 29

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £830 – £995 (These prices are only a guideline, please contact Dovecote View to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Located near St Peter's Church in Westhampnett, just on the outskirts of Chichester.

Visiting:

No limits to visiting, a 24 hour service. Visitors advised to avoid mealtimes (8am-10am for Breakfast, 12.30pm for Lunch, and 5pm for supper).
Anyone wishing to meet with the Manager should telephone ahead to ensure she is available.

Parking:

Staff and Visitor Car Parking to the Front and rear of the Premises.

Latest Care Quality Commission* Report on Dovecote View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Dovecote View has a Review Score of 9.6 (9.626)

The Review Score of 9.6 (maximum of 10) for Dovecote View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Dovecote View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.626 for Dovecote View is calculated as follows: ( (85 Excellents x 5) + (43 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Dovecote View is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 9 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dovecote View?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dovecote View

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

Although my mother's stay was short, she was shown the utmost kindness and care. The home is clean, tidy and the atmosphere welcoming. The staff were friendly and attentive, nothing was too much trouble. Her room was ideal, and definitely represented excellent value for money. We also appreciated the updates and very good communication regarding health concerns, however minor.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Dovecote provided my grandmother with a true 'home'. From an outstanding level of care, to excellent facilities, the care home always treated my grandmother with compassion and respect. The staff are what makes this home exceptional.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am really happy that my Grandmother is here and that she is safe and well cared for. It is a lovely home, spotlessly clean with a cosy feel. The staff are professional, helpful and kind and have not only looked after my grandmother but my mother, also, when she visits.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Good. No complaints.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dovecote is a very nice residential care home to be in. The staff and management are very good and friendly. I have been in here two years and have nothing to complain about.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

On the whole an excellent home occasionally the activities can be a bit hit and miss but management always deal with concerns.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother moved to Dovecote View in July, she has vascular dementia. The care and attention she has/is receiving is excellent. The patience and understanding by all the staff of her illness is commendable. I have no hesitation in recommending this care home. The range of daily activities and outside trips are well thought out.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It's quite simple. They are excellent. The team looks after my grandfather's requirements, both mental and physical and they are in regular contact with me. The home is clean, welcoming and professionally run. Most important of all, my grandfather is happy.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Dovecote View for 9 months. She settled in very quickly and is very happy. The staff are excellent, very caring and nothing is too much trouble. She enjoys the entertainment and the outings on the mini bus.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was a resident of Dovecote view for 5 and a half years before her death there in October. Over that time her mental and physical health declined steadily. I found the staff to be very caring to my mother's welfare and made many extra efforts to accommodate her declining health. She was always clean, well dressed and well fed. I was always impressed with how much the staff cared for my mother and how much time they devoted to her. Living in America, I was never worried about my mother's care which was a huge relief to me.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Talisa Challis, Manager at Dovecote View responded to this review on 03 Dec 2015:

It was an absolute pleasure to care for Mum for 5 and a half years, and we feel very lucky to have done so for so long.

My mother-in-law became a resident of the above care home in February 2015, as my wife and myself couldn't cope with the 24 hour care. She was made very welcome by the manageress and the staff who I must say are excellent. Nothing is too much trouble for them and the home itself is very homely and is in excellent state throughout. The standard of care is second to none. The food is very good and wholesome, and caters for different diets. The staff put on different functions to make life interesting and therapeutic for the residents if they want to participate. To wrap it up all in one its better than a five star hotel.

How likely would you be to recommend Dovecote View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Dovecote View

Job Vacancies

Staff Profiles

Talisa

Talisa Challis

Job Title: Registered Manager

Joined: 2008

Description:

Since joining Dovecote View in 2008,
I have progressed through the company to the role as Registered Manager,
and have now completed my Level 5 Diploma in Leadership and Management in Health and Social Care.
I have been in post as the Home's Manager since 2012, and thoroughly enjoy every aspect of my role.
I am responsible for the day to day running of the home,
and ensuring our residents receive person-centred, quality care.
I am very lucky to have such a hard-working, caring team around me for support,
and I am lucky to have worked alongside some of my colleagues for many years.
I am passionate about giving residents the best quality care,
and I believe everyone should be cared for as if they are an extension of your own family,
if it's not good enough for your own Mum or Gran, then it's not good enough!
We provide personal care for up to 29 residents,
and the Home is very much a family-orientated, friendly 'Home from Home'.
We have a lot of social gatherings and activities, and welcome visitors and the local community.
There are not many job roles where you can say you love your job,
but I feel very fortunate to have progressed to a role that I love.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dovecote View