Dovecote View

Claypit Lane, Westhampnett, Chichester PO18 0NT
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9.9 80 Reviews
  • Dovecote View, Chichester
Dovecote View Residential Home is a small, family-owned, family-orientated residential care home, that provides personal care for up to 35 residents.

Providing quality, compassionate care to those aged 65 and over, and also to those suffering with short-term memory loss and early on-set dementia/Alzheimer's, with a focus on person-centred, individualised care.

Situated in a rural community, close to the local church and travel links, Dovecote View is an ideal setting for those wanting to be close to the city of Chichester, but still live in a rural area. Dovecote View focuses on providing a 'home from home', and ensuring residents are kept independent and engaged in social activities, as well as in the local community. Pay a visit to Dovecote View, and feel instantly welcomed and at home.
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Care Provided by Dovecote View

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1260 – £1620
  • Self-Funded Residential Dementia Care: £1260 – £1620
  • RESPITE Self-Funded Residential Care: £1260 – £1620
  • RESPITE Self-Funded Residential Dementia Care: £1260 – £1620

All fees are inclusive of all personal care support, activities, meals & drinks, toiletries and laundry.
The only items not included in our weekly fees is Hairdressing services, Chiropody and newspaper deliveries, and taxis to and from hospital appointments.

These prices are only a guideline, please contact Dovecote View to find out the exact price for your requirements.

Contact Dovecote View to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dovecote View to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Dovecote View Ltd

Person in charge

  • Talisa Challis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No visiting restrictions, other than visitors to avoid coming during a mealtime.
    For up to date visiting information, please telephone Dovecote View directly before visiting if unsure.


    Anyone wishing to meet with the Manager should telephone ahead to ensure she is available.

Parking

  • The Main Reception entrance is off of Stane Street in Westhampnett. Visiting Parking is to the front of the Premises only.
    Parking is a large gravel area, but a paved drop-off/pick-up point for those who require wheelchair access to the property.

Dovecote View Reviews (80)

9.9

Dovecote View has a Review Score of 9.9 (9.868) out of 10, based on 41 reviews in the last 2 years.
Over all time Dovecote View has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dovecote View
  • 25
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Total of 80, showing 61-80
Review from T L (Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in this care home for almost a year. The staff are mostly excellent. The food is first class, with a very good choice of meals. Activities are good and cater for most residents. Also, there are trips two or three times a month for residents who care to go. Overall I would give 95/100.
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Review from I S (Son of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dedicated staff. All very personable. Regular updates to home and equipment to ensure the best of care.
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Review from L H (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very welcoming, warm and clean. All the staff are caring and friendly. My mother is mostly happy and although is sometimes confused, she likes the company. I wish there were more "hands-on" activities such as cards, art and crafty things.
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Review from Joy S (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the well-trained staff are friendly and treat all residents with dignity and respect. Relatives are always greeted with a smile and a chat and staff are always available to discuss any aspects of their relative's care, be it personal, medical or dietary. Menu choices are wide and varied. All food
is prepared and cooked on site by a very knowledgeable team, with all dietary needs catered for. Activities are wide and varied, including outings and visits from a local primary school. A happy and caring atmosphere is always apparent, a real home from home. Sadly my Mum passed away in December but had spent 19 happy months at Dovecote.
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Review from Sarah S (Friend of Resident) published on 15 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think this home is outstanding, a really lovely home, with wonderfully attentive staff and I would definitely recommend this home to other people. My friend is very happy here and speaks so highly of all the staff looking after her. The food has been very good whenever I have attended an event and
the welcome I get is always very friendly.
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Review from Danny R (Friend of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and management were working as a cohesive team to give excellent care and support for all residents.
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Review from Karen M (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Dovecote View for more than a year. The staff are attentive, caring, polite and the manager is an example to us all of impeccable manners and patience. The building is being updated but is modern, bright and spotlessly clean. The managers family are employed at the home which makes for
a cosy family atmosphere. Any concerns we have had have been dealt with sensitively and with every care for mums happiness. Mums health has transformed since she has been there. I would recommend this home it is outstanding.
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Review from Glynis (Daughter-in-law of Resident) published on 4 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving from one care home to another is never good for somebody with dementia but the 'homely' feeling of Dovecote View has made that transition easier for Mum.
The home is comfortable and the staff kind and considerate. The staff keep us well informed and we feel happy knowing she is warm and well
cared for. Thank you to all the staff and managers.
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Review from M W (Friend of Resident) published on 9 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff and beautiful grounds. My friend is happy, healthy and well looked after. Staff go above and beyond and are really welcoming.


I am impressed with the whole home; from the activities that I have seen going on when visiting, to the friendly staff, and approachable manager. I have even

joked about putting my name down on the waiting list!
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Review from Jo S (Daughter of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited a lot of care homes and Dovecote View is by far the best I have seen.
The building sits in very pleasant surroundings and is light, well maintained and spotlessly clean. It is currently undergoing building work, not to cram more residents in, as I expect many care homes would but to
make it a better place in which to live.


This is a very well managed care home, where the staff are competent and kind, carrying out their varied (and, let's face it, sometimes challenging) roles with compassion, patience and good humour. Dovecote View is a care home which actually does care and I highly recommend it.

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Review from S G (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother's stay was short, she was shown the utmost kindness and care. The home is clean, tidy and the atmosphere welcoming. The staff were friendly and attentive, nothing was too much trouble. Her room was ideal, and definitely represented excellent value for money. We also appreciated the
updates and very good communication regarding health concerns, however minor.
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Review from Julia F (Granddaughter of Resident) published on 15 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Dovecote provided my grandmother with a true 'home'. From an outstanding level of care, to excellent facilities, the care home always treated my grandmother with compassion and respect. The staff are what makes this home exceptional.
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Review from E L (Granddaughter of Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy that my Grandmother is here and that she is safe and well cared for. It is a lovely home, spotlessly clean with a cosy feel. The staff are professional, helpful and kind and have not only looked after my grandmother but my mother, also, when she visits.
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Review from Sheila T (Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dovecote is a very nice residential care home to be in. The staff and management are very good and friendly. I have been in here two years and have nothing to complain about.
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Review from Iris F (Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good. No complaints.
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Review from J M (Friend of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole an excellent home occasionally the activities can be a bit hit and miss but management always deal with concerns.
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Review from Carel C (Daughter of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Dovecote View in July, she has vascular dementia. The care and attention she has/is receiving is excellent. The patience and understanding by all the staff of her illness is commendable. I have no hesitation in recommending this care home. The range of daily activities and outside
trips are well thought out.
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Review from Andy M (Grandson of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's quite simple. They are excellent. The team looks after my grandfather's requirements, both mental and physical and they are in regular contact with me. The home is clean, welcoming and professionally run. Most important of all, my grandfather is happy.
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Review from Gloria W (Daughter of Resident) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Dovecote View for 9 months. She settled in very quickly and is very happy. The staff are excellent, very caring and nothing is too much trouble. She enjoys the entertainment and the outings on the mini bus.
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Review from Andrew D (Son of Resident) published on 3 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of Dovecote view for 5 and a half years before her death there in October. Over that time her mental and physical health declined steadily. I found the staff to be very caring to my mother's welfare and made many extra efforts to accommodate her declining health. She was always
clean, well dressed and well fed. I was always impressed with how much the staff cared for my mother and how much time they devoted to her. Living in America, I was never worried about my mother's care which was a huge relief to me.
Reply from Talisa Challis, Manager at Dovecote View

It was an absolute pleasure to care for Mum for 5 and a half years, and we feel very lucky to have done so for so long.

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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Dovecote View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.868 for Dovecote View is calculated as follows: ( (431 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 485 Ratings = 4.868
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dovecote View is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Talisa

Talisa Challis

Job Title: Registered Manager Joined: 2008

Since joining Dovecote View in 2008, I have progressed through the company to the role of Registered Manager, and have now completed my Level 5 Diploma in Leadership and Management in Health and Social Care, and a Level 7 Diploma in Strategic Management.
I have been in the post as the Home Manager since 2012, and thoroughly enjoy every aspect of my role. I am responsible for the day-to-day running of the home and ensuring our residents receive person-centred, quality care.


I am very lucky to have such a hard-working, caring team around me for support, and I am lucky to have worked alongside some of my colleagues for many years.
I am passionate about giving residents the best quality care, and I believe everyone should be cared for as if they are an extension of their own family, if it's not good enough for your own Mum or Gran, then it's not good enough! We provide personal care for up to 33 residents, and the Home is very much a family-orientated, friendly 'Home from Home'. There are not many job roles where you can say you love your job, but I feel very fortunate to have progressed to a role that I love.

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