Dovecote View

Claypit Lane, Westhampnett, Chichester PO18 0NT
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9.9 78 Reviews
  • Dovecote View, Chichester
Dovecote View Residential Home is a small, family-owned, family-orientated residential care home, that provides personal care for up to 35 residents.

Providing quality, compassionate care to those aged 65 and over, and also to those suffering with short-term memory loss and early on-set dementia/Alzheimer's, with a focus on person-centred, individualised care.

Situated in a rural community, close to the local church and travel links, Dovecote View is an ideal setting for those wanting to be close to the city of Chichester, but still live in a rural area. Dovecote View focuses on providing a 'home from home', and ensuring residents are kept independent and engaged in social activities, as well as in the local community. Pay a visit to Dovecote View, and feel instantly welcomed and at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1260 – £1620
  • Self-Funded Residential Dementia Care: £1260 – £1620
  • RESPITE Self-Funded Residential Care: £1260 – £1620
  • RESPITE Self-Funded Residential Dementia Care: £1260 – £1620

All fees are inclusive of all personal care support, activities, meals & drinks, toiletries and laundry.
The only items not included in our weekly fees is Hairdressing services, Chiropody and newspaper deliveries, and taxis to and from hospital appointments.

These prices are only a guideline, please contact Dovecote View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Dovecote View Ltd

Person in charge

  • Talisa Challis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No visiting restrictions, other than visitors to avoid coming during a mealtime.
    For up to date visiting information, please telephone Dovecote View directly before visiting if unsure.


    Anyone wishing to meet with the Manager should telephone ahead to ensure she is available.

Parking

  • The Main Reception entrance is off of Stane Street in Westhampnett. Visiting Parking is to the front of the Premises only.
    Parking is a large gravel area, but a paved drop-off/pick-up point for those who require wheelchair access to the property.

Dovecote View Reviews (78)

Total of 78, showing 21-40
9.9

Dovecote View has a Review Score of 9.9 (9.860) out of 10, based on 41 reviews in the last 2 years. Over all time Dovecote View has 78 reviews.

Overall Experience

  • 69
  • 9
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Date Published

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Review from S P (Son of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care and attention from Dovecote. The staff are caring and positive of attitude and there have been plenty of occasions when I feel they have gone the extra mile. This 'extra' effort has been particularly evident in the way the staff have helped my mother adapt and settle.
The home is clean and bright and the garden spaces provide safe and beautifully kept areas in which to be outside. I have been impressed by the way they have spotted on a couple of occasions - when nothing major has been wrong - that Mum was not quite 'herself' and have communicated this well with both myself and the GP. This attentiveness is something that you can hope for, and perhaps rightfully expect, but I know it doesn't happen everywhere. The food is good and the morning and afternoon programme of activities varied and well run. There is a continuity of staff and a welcome that gives Dovecote a family feel, it's not just another Home.

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Review from Rebecca P (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The relief I felt over a year ago when I found Dovecote was overwhelming. I have not once been disappointed in the care my mum has had at Dovecote. The team there are caring, but encourage independence, they are professional but have a sense of humour. My mum feels valued as part of the community of
residents and staff at Dovecote. The home is always clean and looks cared for, and the gardens are lovely. There are daily activities for those who want to participate, and regular trips out, to places like the Weald and Downland Museum. As a visitor, I always feel welcomed, and the staff have never been abrupt to me. I am reassured that I can phone Dovecote and I get a response. The team there also phone me and communicate any concerns they may have. Above all, I feel that my mum is safe, and is in a place where she is genuinely cared for, somewhere that even if her dementia worsens she will be able to stay and people will know her personality.

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Review from J H (Wife of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Dovecote View for almost three years now. In that time he has been cared for with kindness from all the staff. His special circumstances are always taken into consideration and I cannot fault the care he receives. There are daily activities and occasional outings, to
make for extra interest. The food is excellent with a choice of menu. All this in a beautiful setting.

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Review from P H (Niece of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is an excellent care home. The modern building is clean, bright, very welcoming and surrounded by colourful, well-maintained and attractive gardens. There is a programme of varied activities for the residents and the catering is superb. The best thing about Dovecote View is the staff;
they are friendly, kind, caring, and gentle and nothing is too much trouble. I would have no hesitation in recommending Dovecote View Care Home.

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Review from Kevin W (Son of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View has provide a quality environment for my father following a nine-week stay in hospital over Christmas.
His requirement was for rest bite care (dad has early dementia) which has been provided with care, compassion, and support, all in a friendly manner. The home is meticulously clean and
well maintained, with the gardens and the decking over the pond area a beautiful place for Dad to sit and watch the wildlife.
Dad has his own lovely room and has developed lots of positive relationships during his stay.
The staff all seem to be long-served and communicate with the family effectively, they are flexible in their approach and display a family, team ethic which makes the family feel comfortable that we have placed Dad in the right place!

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Review from C E (Daughter-in-law of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law is content at Dovecote View, there are daily activities and two beautiful gardens that she enjoys. I am always impressed with the care she receives, the communication with her family is good and I know she is well looked after.

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Review from H T (Niece of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a long-term resident and remains to be as well cared for as he was at the beginning till the present. All the staff are as calm and cheerful as each other and nothing ever seems too much bother. Even the strains of vigilance around Covid precautions did not dampen the general sense of calm
kindliness. A family atmosphere is what greets you as you come into the home.

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Review from Philip C (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has advanced dementia, but she is well looked after and cared for.
The staff are all wonderful with her, and she is keeping physically well.
Many of the staff have been at Dovecote for some time - there is a clear continuity and the staff seem to care about working there.
The new extension completed
during COVID has made a big difference - a bright and open space downstairs, with plenty of room for eating, social activities and visitors.
Mum loves sitting in the lovely gardens and looking at the plants and wildlife.
Mum was in another care home initially, but we are very pleased we made the switch and brought her to Dovecote

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Review from S T (Stepdaughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Step- Mother is always treated with respect and kindness by the team at Dovecote. Whilst our Step- Mother is fairly independent, the staff are generally quick to answer any queries she may have. Whenever we visit, we are warmly welcomed by the team members.

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Review from O E (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was nervous about entering a care home. She now loves it - indeed said that after three days. Staff are excellent. The home is lovely with nice gardens. Staff really care for individual resident needs. There are two activities daily to keep mum occupied. And also trips out. It’s all great. Gold
stars all over the place. Mum loves the meals. She now has a great structured day that she didn’t have before coming in.

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Review from M V (Wife of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is bright, modern, and surrounded by well-kept and colourful gardens. It is very clean and the food is excellent. In my view, the most outstanding feature is the attitude of the staff who are gentle, kind, patient and very, very caring. They are consistently helpful and I feel that the
staff training must be exceptional, as they all seem to have the same attitude to their residents. There seems to be a prevailing view that treats are a good thing so the kitchen provides a rolling programme of culinary snacks and there is an excellent programme of outings for the more able-bodied residents. I feel both thankful and very fortunate that we chose Dovecote View to care for my husband.

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Review from Sue W (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Dovecote for over a year and we are continually delighted with the excellent care and dedication of all the staff. Nothing is too much trouble.
All the buildings, bedrooms and gardens are beautifully cleaned and maintained.

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Review from Brenda A (Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall vies is a happy, friendly environment, full to the brim of care and concern for all the residents. Dovecote View is extremely clean and safe. The food is very good, with lots of variety. Plenty of entertainment. Location is good, no passing traffic noise.
I had two visitors today and they
will seriously consider booking in if need be.

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Review from Adrian T (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been caring for my 90-year-old mother at her home for the past five years. This was practically a full-time commitment. Her dementia had got progressively worse over the years and it became obvious last year that she needed professional help. I began visiting care homes in the area with a view
to finding somewhere for her. Having visited around ten homes I began to get rather anxious and I realised that it was a much more difficult task than I had envisioned. Then we discovered Dovecote View and everything changed. It was totally different from any other home I had looked at. On another level. Anyone trying to find good care for a relative should really check out Dovecote just to see what is possible. I am 100% satisfied with the level of care my mother is receiving.

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Review from P B (Next of Kin) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is that my aunt is very happy, generally, with all aspects of her care we are also happy with the care and attention she received. Dovecote View is an excellent care home as are all the staff.

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Review from Lynne A (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Dovecote View in January 2023 after having many falls at home. My mother is very happy. Her room is light, bright and very clean. She does activities every day, mornings and afternoons. The staff are excellent, so caring and very kind to all the residents. I am really happy that
my mother is being cared for at Dovecote View and would recommend it for short or long-term care.

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Review from J W (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer’s and vascular dementia. As this disease progresses, I am so very grateful that she is in a place where she is safe, looked after and integrated into a very caring environment where the staff don’t keep changing. The staff couldn’t be more empathetic with me as well, and my mother’s
recognition of me disappeared so that I feel I am looked after too. I am full of admiration for the difficult job they do, as it can’t be easy sometimes.

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Review from A C (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is first class. The staff are friendly and attentive. I am kept informed of any issues regarding Mum's health and well-being. The home itself is very well maintained and kept scrupulously clean. The gardens are a particular attraction with a number of areas for residents and guests to
enjoy the outdoors in a safe and secure environment. Mum enjoys the meals and the family days are particularly enjoyable with a great spread provided by the hard working catering staff. I would have no hesitation in recommending Dovecote View.

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Review from S B (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since the initial home visit everything has been excellent. The staff are brilliant with the day to day care given, also all the activities are planned very well. The grounds look well kept and lovely. The home is clean and well kept.

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Review from Wendy G (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over a year now and I honestly rate Dovecote as 7 stars. They cater to all mum’s needs whenever she asks and go above and beyond in all areas. They keep close communication with us and it never feels like we’re bothering them if ever we have a question. They spot any changes
in Mum and respond quickly and appropriately. Honestly, every member of staff is just amazing. They have a full activity itinerary which they email to us every month including outings, pamper sessions, entertainment, films and Sherry and so much more. We are often invited to celebrate with them. The food is amazing and adaptable to residents' preferences. They have regular reviews with the residents and their relatives to see if there’s anything they can improve and have already done ‘special’ days for each resident personal to them. They have a close relationship with the local GP practice who always respond quickly - I literally cannot fault Dovecote at all - seriously thank you.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Dovecote View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Dovecote View is calculated as follows: ( (426 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 484 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovecote View is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Talisa

Talisa Challis

Job Title: Registered Manager

Joined: 2008

Since joining Dovecote View in 2008, I have progressed through the company to the role of Registered Manager, and have now completed my Level 5 Diploma in Leadership and Management in Health and Social Care, and a Level 7 Diploma in Strategic Management.
I have been in the post as the Home Manager since 2012, and thoroughly enjoy every aspect of my role. I am responsible for the day-to-day running of the home and ensuring our residents receive person-centred, quality care.


I am very lucky to have such a hard-working, caring team around me for support, and I am lucky to have worked alongside some of my colleagues for many years.
I am passionate about giving residents the best quality care, and I believe everyone should be cared for as if they are an extension of their own family, if it's not good enough for your own Mum or Gran, then it's not good enough! We provide personal care for up to 33 residents, and the Home is very much a family-orientated, friendly 'Home from Home'. There are not many job roles where you can say you love your job, but I feel very fortunate to have progressed to a role that I love.

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