Dovecote View

Claypit Lane, Westhampnett, Chichester PO18 0NT
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9.9 78 Reviews
  • Dovecote View, Chichester
Dovecote View Residential Home is a small, family-owned, family-orientated residential care home, that provides personal care for up to 35 residents.

Providing quality, compassionate care to those aged 65 and over, and also to those suffering with short-term memory loss and early on-set dementia/Alzheimer's, with a focus on person-centred, individualised care.

Situated in a rural community, close to the local church and travel links, Dovecote View is an ideal setting for those wanting to be close to the city of Chichester, but still live in a rural area. Dovecote View focuses on providing a 'home from home', and ensuring residents are kept independent and engaged in social activities, as well as in the local community. Pay a visit to Dovecote View, and feel instantly welcomed and at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1260 – £1620
  • Self-Funded Residential Dementia Care: £1260 – £1620
  • RESPITE Self-Funded Residential Care: £1260 – £1620
  • RESPITE Self-Funded Residential Dementia Care: £1260 – £1620

All fees are inclusive of all personal care support, activities, meals & drinks, toiletries and laundry.
The only items not included in our weekly fees is Hairdressing services, Chiropody and newspaper deliveries, and taxis to and from hospital appointments.

These prices are only a guideline, please contact Dovecote View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Dovecote View Ltd

Person in charge

  • Talisa Challis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No visiting restrictions, other than visitors to avoid coming during a mealtime.
    For up to date visiting information, please telephone Dovecote View directly before visiting if unsure.


    Anyone wishing to meet with the Manager should telephone ahead to ensure she is available.

Parking

  • The Main Reception entrance is off of Stane Street in Westhampnett. Visiting Parking is to the front of the Premises only.
    Parking is a large gravel area, but a paved drop-off/pick-up point for those who require wheelchair access to the property.

Dovecote View Reviews (78)

Total of 78, showing 41-60
9.9

Dovecote View has a Review Score of 9.9 (9.860) out of 10, based on 41 reviews in the last 2 years. Over all time Dovecote View has 78 reviews.

Overall Experience

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Review from D G (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, caring and cheerful staff and nothing is too much trouble. It is a safe and secure building which is lovely and bright and clean and very resident friendly. The food apparently is really good. The grounds and gardens are beautiful too. This all makes for a place that you know your
loved ones are being looked after as you would wish them to be.

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Review from Iain B (Son of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is a lovely, caring environment for my mum. It is not a big place and so she receives very good care and attention. She is happy, safe and well looked after. The staff are very friendly and keep things upbeat and fun and communicate with me very well.

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Review from S F (Daughter of Resident) published on 10 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Dovecote View highly enough. It is an exemplary establishment with superior management and a wonderful, friendly but always professional and informed team of staff who consistently go above and beyond to personalise and adapt care according to the individual resident's ever-changing
needs. I know that Mum is in the safest and most caring hands through her awful dementia journey. Cannot fault the level of communication regarding Mum and the ongoing strive to keep achieving her best possible welfare even on the most challenging of days. Grateful to every Dovecote care provider for all that they do and give to our special loved ones, their passion to exceed is evident.

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Review from A M (Friend of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is a pleasant modern and well-equipped care home. It is always very clean and tidy. The gardens are stocked with flowers and shrubs. The staff are welcoming, friendly and caring and sufficient in Number to cope with any emergency that might arise. When visiting my friend, I am always offered
tea and biscuits along with the residents and occasionally I have stayed for dinner.

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Review from L L (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View is a much-loved residential home. It has a very warm friendly atmosphere. The staffing levels are high and most of the staff have been there for many years, providing all-important continuity for the residents. Recently Dovecote underwent a major refurbishment which has vastly improved
the facilities and provided a beautifully landscaped garden for residents and relatives to enjoy. The food is of a very high standard and there is a well-run activities programme with regular outings. I am always happy to recommend Dovecote as the manager and staff are excellent.

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Review from T C (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Dovecote staff are sympathetic, warm and very caring towards all residents and relatives. Nothing is too much. Staff and management get fully involved in all activities with the residents. The home is clean and modern. I would have no hesitation in recommending Dovecote View to any of my friends
and family.

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Review from J Q (Cousin of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident for just over a year. The staff have all been very friendly and caring. She is well cared for and is in a much better position, health-wise than before she moved in. She enjoys the company, the setting and is well entertained by all of the activities.

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Review from E G (Resident) assisted by family/friend published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly the best care home there is, I feel like I am being waited on hand and foot. The food is smashing, it's the highlight of my day. The entertainment is lovely, The carers are lovely, all of them. They are very patient and caring.

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Review from Dave B (Nephew of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Dovecote to spend the special coronation lunch with my uncle. It was joyous, it is so lovely and reassuring for me, as my uncle's deputy, trustee and one of his surviving family that he is such an integral part of a loving family that cares for him and enjoys having him there. Seeing the interaction
between the staff and my uncle is wonderful. I felt reassured and rejuvenated!

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Review from S G (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a difficult time when trying to find residential care for your family. I looked at several places, however, Dovecote View was in a different league. The staff team are wonderful and many have been with Dovecote for years. I can walk in and ask any member of staff how my father is and they
can instantly tell me all about his day. They build fabulous relationships with residents and know every resident really well, they are compassionate on difficult days and fun and encouraging on good days. There is person-centred care at the heart of this dedicated hard working team. They work hard to establish good relationships with families and create an opportunity to work collaboratively and support families and residents with every aspect of care.
Having learned through a difficult previous placement what bad care looks like, I recognise and appreciate the safe compassionate approach at Dovecote. My father has a safe and happy home and I feel part of the Dovecote Community.

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Review from David H (Son of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dovecote View were really responsive to taking my father in on a respite basis and have been outstanding at caring for him over the last four weeks. I am only moving him as my mother wants to live with him in a different home; otherwise, I would be really happy to leave him at Dovecote View. The management
and staff have been brilliant. Thank you!

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Review from B H (Husband of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good all round.

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Review from Wayne B (Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and food and drink should get a 'plus' star rating, they deserve it. They should get a £50.00 cash bonus for all their hard work.

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Review from M K (Son of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident after hospital respite care in February 2021. From the start, the standard of care has been excellent. All the staff were friendly and compassionate. Arrangments of additional services, nurses, chiropodist, GP visits, hairdresser was taken care of. Relatives were always kept up
to date and communication has been very good. Our family are glad that Mum spent her last months here and we know she was happy. The home did everything we could ask of them and more. We would have no hesitation in recommending them.

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Review from Debbie H (Niece of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my aunt, the home always had a peaceful but cheery, warm atmosphere. The staff were friendly and helpful, offering a refreshment. My aunt was happy, settled and well cared for. The staff always knew exactly how she was and gave an overview of how she was. There were regular outings for
residents. A staff member supported my aunt at a family wedding so she could attend.
When I rang to see how my aunt was they would pass the phone to her for a chat. It’s a lovely, homely place with lovely staff.

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Review from Peter M (Son-in-law of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident of Dovecote View for a number of years until her death just before Christmas 2019, throughout the years she has been a resident she had first-class care from all the staff just like a 5-star hotel, the food was of a very high standard and catered for all persons.
She was a diabetic so her meal intakes catered for this. All of the care and attention she received no doubt prolonged her life. The family would like to thank all of the staff and manageress for looking after her, we would personally recommend this care home for anyone considering a relative who needs this type of care.

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Review from Timothy U (Son of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care and was happy and made welcome by all. First class.

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Review from Belinder H (Sister of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the two years, my sister has been a resident at Dovecote View I've always found the staff to be caring, competent and helpful.
As far as I can ascertain my sister is being cared for well and her needs are being adequately met.

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Review from T L (Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in this care home for almost a year. The staff are mostly excellent. The food is first class, with a very good choice of meals. Activities are good and cater for most residents. Also, there are trips two or three times a month for residents who care to go. Overall I would give 95/100.

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Review from I S (Son of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dedicated staff. All very personable. Regular updates to home and equipment to ensure the best of care.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Dovecote View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Dovecote View is calculated as follows: ( (426 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 484 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dovecote View is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Talisa

Talisa Challis

Job Title: Registered Manager

Joined: 2008

Since joining Dovecote View in 2008, I have progressed through the company to the role of Registered Manager, and have now completed my Level 5 Diploma in Leadership and Management in Health and Social Care, and a Level 7 Diploma in Strategic Management.
I have been in the post as the Home Manager since 2012, and thoroughly enjoy every aspect of my role. I am responsible for the day-to-day running of the home and ensuring our residents receive person-centred, quality care.


I am very lucky to have such a hard-working, caring team around me for support, and I am lucky to have worked alongside some of my colleagues for many years.
I am passionate about giving residents the best quality care, and I believe everyone should be cared for as if they are an extension of their own family, if it's not good enough for your own Mum or Gran, then it's not good enough! We provide personal care for up to 33 residents, and the Home is very much a family-orientated, friendly 'Home from Home'. There are not many job roles where you can say you love your job, but I feel very fortunate to have progressed to a role that I love.

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