Elizabeth House Care Home has sixty en-suite bedrooms and spacious living areas, accepting admissions for long-term residential and dementia care, sensory impairments and short-term respite packages.
The facility was purposely-designed to enable for the efficient practice of advanced care, together with enabling service users to enjoy a relaxed and homely feel in pleasant surroundings and comfortable furnishings.
Shaw Healthcare have an expanding portfolio of care homes and are well respected amongst UK health industry professionals for the expertise they provide.
Group: Shaw Healthcare
Person in charge: Marian Drake (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Elizabeth House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Elizabeth House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.738 for Elizabeth House is calculated as follows: ( (310 Excellents x 5) + (99 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 413 Ratings = 4.738
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 19 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 19 Reviews ÷ 12 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Elizabeth House has a Review Score of 9.7 (9.738) from 35 Reviews
Review submitted from a Postal Card by N G (Daughter of Resident) on Tuesday 10 April 2018. Relates to March 2018.
Could not have asked for better care for my mother on her final days. The staff were amazing and caring not only did they take fabulous care of my mother but they also cared for us as a family. A brilliant care home, couldn't wish for more.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Kevin W (Son of Resident) on Tuesday 3 April 2018. Relates to February 2018.
My mum has been here for 4+ years, I cannot praise them enough for the care given to mum, even as her dementia has deteriorated over the years. They kept me fully updated on any changes as soon as they happened. I would/will definitely recommend Elizabeth House to anyone. Thank you.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Christine P (Daughter of Resident) on Saturday 13 January 2018. Relates to January 2018.
My mother has been a resident for two years now, during that time the high standard of care has not wavered. The home is always clean and tidy and the bright airy corridors give a sanctuary for all residents to have their own space. The staff are very thoughtful to both residents and their relatives, keeping you updated if any additional medical intervention is required. The knowledge that my mother is well cared for in a safe and happy environment is priceless.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Paul S (Friend of Resident) on Tuesday 19 December 2017. Relates to November 2017.
I'm not hoping to have to go into a care home but then I'm guessing few of us do, but if and when I do I would definitely put Elizabeth House to the top of my list. I have visited my friend many times and have always been struck by the atmosphere and ethos, the friendliness of all the staff and the ease with which my friend has settled in continues to thrive and it smells nice which is always a good sign!
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Michael H (Brother-in-law of Resident) on Wednesday 27 September 2017. Relates to September 2017.
When visiting it's always clean and tidy, nice and warm and always greeted very politely by all of the staff who appear very patient with the residents who never appear to want for attention.
How likely would you be to recommend Elizabeth House? Likely
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Review submitted from a Postal Card by S G (Daughter of Resident) on Tuesday 26 September 2017. Relates to September 2017.
I am very happy that my mother is cared for at Elizabeth House. She always looks neat and tidy and the staff take the trouble to coordinate her clothes nicely.
Staff are in the main, friendly and very helpful and any concerns are dealt with efficiently. Activities and entertainment are regular and very good with excellent interaction.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Andrea H (Granddaughter of Resident) on Monday 25 September 2017. Relates to September 2017.
My nan has been in the home for 5 years now and she is very settled. Staff are amazing and very welcoming. I bring my two daughters with me to visit their great nan and the staff take the time to say hello to them and make them feel at ease through the visit. All staff are very caring.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Derek P (Husband of Resident) on Monday 25 September 2017. Relates to September 2017.
My wife is so well looked after. Staff work tirelessly to keep her well and safe. She is always well fed.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by W D (Daughter of Resident) on Friday 22 September 2017. Relates to September 2017.
All the staff are friendly, helpful and caring. They understood a difficult situation. Handover excellent. Nothing is too much trouble.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by D & M C (Friend of Resident) on Friday 22 September 2017. Relates to September 2017.
The home is run so well, patients are looked after so well, they all seem happy, lots of activities for the residents. Staff are really helpful, the bedrooms are clean and the home is kept nice at all times. They have lots going on to keep the residents active, friends and family can join in as well. Everyone is so friendly which makes it more like home.
We can have lunch with our friend and then sit in the lovely garden with a nice tea or coffee and have a good natter or we can go to her room. She has plenty of privacy which I think is good. Can't fault the home.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Website Submission by Alan R (Husband of Resident) on Thursday 14 September 2017. Relates to September 2017.
My dear wife is a resident of Elizabeth House Care Home, she has been a resident now for 18 months during which time she has needed various types of care, mainly due to the cruel progress dementia takes.
I can honestly say I am extremely pleased with the way carers and all staff have been making sure my wife is extremely comfortable at all times. She is receiving the very best care possible. I can sleep at night knowing she is safe.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Alan D (Son of Resident) on Thursday 17 August 2017. Relates to August 2017.
Bearing in mind that my father has only been a resident for a few months we the family are very happy with his care. The staff from management down are very approachable listen and act upon any constructive requests. They are in contact immediately should the need require to either advise of request info. I feel that we work well together and enjoy to see how they encourage family interaction. All medical needs are dealt with promptly and with expertise. Daddy's interaction skills are much improved also his independence and mobility.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Website Submission by Karen R (Wife of Resident) on Wednesday 21 June 2017. Relates to May 2017.
My husband spent two years at Elizabeth House. The staff and care here are both excellent. Everyone knows family members by first names, which is nice. The rooms and all areas are kept very clean and tidy. We have both been very happy with every aspect here. Unfortunately, his needs became more than Elizabeth House could cope with, so with regret, he has had to be moved to a care home with nursing. We miss you all, patients and staff.
He has settled into his new place well, the move doesn't seem to have upset him.
Thank you all so much for taking such great care of him.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by L F (Granddaughter of Resident) on Tuesday 20 June 2017. Relates to May 2017.
Pretty good all round.
How likely would you be to recommend Elizabeth House? Likely
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Review submitted from a Postal Card by E L (Daughter of Resident) on Tuesday 20 June 2017. Relates to May 2017.
My dad is well looked after at Elizabeth House. The staff are caring overall. The facilities are good and it is always clean. The outside area is lovely and there are pets for the residents to care for.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by J F (Daughter of Resident) on Monday 19 June 2017. Relates to May 2017.
We visited our dad today and it was very nice. He was relaxed and in good humour. The staff we encountered were friendly. He has a walk in the garden and we all had tea and biscuits.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Website Submission by Fred A (Friend of Resident) on Saturday 3 June 2017. Relates to June 2017.
I visited a friend at Elizabeth House this morning, and wow. This is how care for the elderly should be. Spotlessly clean, caring, friendly and easily approachable staff. Nothing is a bother to them. I would be happy to know that this place is available for myself if/when I need the appropriate care.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by M C (Wife of Resident) on Thursday 20 April 2017. Relates to April 2017.
My husband stayed at Elizabeth House for a week's stay, for me to have respite. We were both delighted and hope to do so again in the near future.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Susan D (Daughter of Resident) on Thursday 13 April 2017. Relates to April 2017.
My mother died recently after spending four years at Elizabeth House. She was 99 years old when she died and suffered from vascular dementia. The staff at Elizabeth House are fantastic and the care mum received was exemplary. She was always well-dressed and smart with regular hair appointments and manicures. The environment was stimulating and the staff attentive and provided good interaction. The residents are treated with respect and affection. I recommend this care home very highly.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by A S (Son of Resident) on Tuesday 28 March 2017. Relates to March 2017.
Having come here in December 2016, our first experience of care homes, we have been overwhelmed by the quality of care and compassion provided. Our search for a suitable placement for mum means that we have seen many care homes and this one is far superior to any that we have looked at.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Deirdre S (Wife of Resident) on Tuesday 28 March 2017. Relates to February 2017.
My husband has been to Elizabeth House for respite over the last couple of years. Each time he has settled very well as the staff are so friendly and accommodating. The atmosphere on entering is very pleasant and welcoming. Cleanliness of the rooms and all areas are excellent and the design of the floors are particularly good for those with Alzheimer's. I always feel content when he is there for respite. I do not worry as I know he is in the best of hands and I am able to rest. He enjoys every meal and the staff are very kind to him and he enjoys their company.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by C F (Brother of Resident) on Friday 24 February 2017. Relates to February 2017.
My brother and his partner seem very content. The staff are very friendly and happy to help.
How likely would you be to recommend Elizabeth House? Likely
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Review submitted from a Postal Card by Christine E (Daughter of Resident) on Thursday 2 February 2017. Relates to January 2017.
I am very satisfied with the care my dad is receiving, he seems to have settled well.
How likely would you be to recommend Elizabeth House? Likely
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Review submitted from a Postal Card by Marie H (Friend of Resident) on Monday 16 January 2017. Relates to December 2016.
There is not enough a praise I could give for this home.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Marian S (Sister of Resident) on Wednesday 11 January 2017. Relates to December 2016.
We arrived at lunchtime. The food looked really good and the 3 staff members were attentive the whole time. Lovely cheerful girls.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Jane P (Niece of Resident) on Wednesday 21 December 2016. Relates to December 2016.
Having relations in other care homes I can honestly say Elizabeth House is by far the best I have encountered. A lovely, happy environment, with fantastic, caring and friendly staff. My uncle could not be better cared for.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Ann N (Daughter of Resident) on Friday 21 October 2016. Relates to September 2016.
Elizabeth House is a very homely place, the staff are very caring and helpful to all residents. The team leaders are brilliant! The decor of all rooms and all communal areas is clean, fresh and modern. The care and support is excellent and my mother is very happy and settled in the home. Safety/security is very good and food/drink choices are excellent! (An extra homely touch is the home's resident pets, fish tank, rabbit and lovely cat, who all the residents make a fuss of!)
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Karen D (Daughter of Resident) on Friday 21 October 2016. Relates to October 2016.
Elizabeth House is welcoming as soon as you walk through the front door. The team leaders and all staff are really friendly and approachable, they do all seem to 'care' about the residents as well as 'care' for them. The team leaders are always available for a chat if you have any concerns or questions or just an update on your relative. The home itself is bright, airy and clean throughout including the resident's lounge and lounge areas. There are weekly activities organised and always something going on to keep the resident's minds active and stimulated. I am very satisfied with the standard of care my relative is receiving at Elizabeth House.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by L D (Husband of Resident) on Thursday 20 October 2016. Relates to October 2016.
Elizabeth House is a very clean and spacious home. The environment and layout is the best I have seen. The en-suite rooms are light and airy.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by A F (Daughter of Resident) on Friday 2 September 2016. Relates to July 2016.
At 92 years old my mother was unable to remain living independently in her own home. She was becoming increasingly frail with short-term memory loss. Mum was extremely distressed and unhappy at having to leave her own home. The staff at Elizabeth House welcomed her and recognised her need for independence right from the start. Their ongoing support is sensitive and unobtrusive. Without exception, each staff member has treated mum with dignity, kindness and respect. Their support has extended to our wider family during a difficult and anxious time.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Gideon B (Grandson of Resident) on Wednesday 31 August 2016. Relates to June 2016.
Whenever I visit my nan, she is always happy and seems very comfortable. The staff always give us space and I'm usually greeted with a cup of tea for both of us. She has been a resident for over two years now and I'm glad she is there as I'm away a lot of the time, however, I am comfortable and confident in Elizabeth House care and I am never worried.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by Adrian G (Son of Resident) on Monday 15 August 2016. Relates to July 2016.
My father was transferred to Elizabeth House in May 2016 as he needed specialist Dementia care. His health was poor, he had irritation, eating issues and was generally lethargic. He is now mobile, gets involved, watches TV and eats at the table. He even makes meal choices. His skin condition is very much improved he is clearly happy and healthy. The staff are always happy and seem to genuinely care. All the family are delighted with his care. Fantastic.
How likely would you be to recommend Elizabeth House? Extremely Likely
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Review submitted from a Postal Card by T M (Wife of Resident) on Tuesday 22 March 2016. Relates to March 2016.
When you walk into Elizabeth House you can feel the affection. Homely atmosphere. You always get a welcome. My husband is happy at Elizabeth House and well settled. I am happy he is well looked after.
How likely would you be to recommend Elizabeth House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Elizabeth House