Elizabeth House

83 Victoria Drive, Bognor Regis PO21 2TB
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9.9 90 Reviews
  • Elizabeth House, Bognor Regis
Elizabeth House Care Home has sixty en-suite bedrooms and spacious living areas, accepting admissions for long-term residential and dementia care, sensory impairments and short-term respite packages.

The facility was purposely-designed to enable for the efficient practice of advanced care, together with enabling service users to enjoy a relaxed and homely feel in pleasant surroundings and comfortable furnishings.

Shaw Healthcare have an expanding portfolio of care homes and are well respected amongst UK health industry professionals for the expertise they provide.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1379
  • RESPITE Self-Funded Residential Dementia Care: from £1479

These prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marian Drake (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Elizabeth House Reviews (90)

9.9

Elizabeth House has a Review Score of 9.9 (9.910) out of 10, based on 31 reviews in the last 2 years.
Over all time Elizabeth House has 90 reviews.

Overall Experience
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Date Published
  • 90
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Reviewer Connection to Elizabeth House
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Total of 90, showing 1-20
Review from Edward G (Nephew of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have not left a review before but I have nothing but praise for this care home my Aunt has been there for about 4 months and the management and staff have been totally committed with care and kindness to help her settle in to a environment which is so different from what she has been used to ie living
in her own home.From my point of view it has allowed me to come to terms with my own doubts if I have done the right thing for my Aunt but having seen how the caring staff have helped my Aunt settle in has reassured me that I have made the right decision and have just had a call from the care home that they going to take my Aunt to the seaside for a picnic which doesn't get any better.So to sum up my review I am totally relaxed about the care my Aunt is receiving.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you so much for your kind words. We are delighted to hear how well your aunt has settled and that you feel reassured in your decision. It is wonderful to know our team's care and kindness have made a difference, and we are sure she will enjoy her seaside picnic.

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Review from S T (Daughter of Resident) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother arrived late due to a delay in transport from the hospital. Elizabeth House welcomed our family inside and offered refreshments while we waited until 9pm.
We were able to access Mum's room to hang her clothes, display the flowers we had bought, add toiletries to her bathroom and display
photographs from home.
When Mum arrived she was offered food and a hot drink, the staff were very attentive and showed her the facilities within her room, they also observed her mobility and noted she was fragile. Mum opted to go to bed as it had been a long day, the staff explained they would help her to the main dining area the next morning.
The staff to resident ratio seems high, they notice where each resident is, if Mum decides to stay in bed they keep a watchful eye on her, offering food and hot drinks throughout the day.
Mum joins the other residents in the lounge most days where staff create a friendly atmosphere to encourage engagement between residents & staff.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for your lovely feedback. We're so glad your mum felt welcomed and supported from the moment she arrived. It's great to hear she's settling in well and enjoying time with others. We're proud to provide care that feels like home.

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Review from Rachel C (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Elizabeth House since February 2025 , from the first time we visited to look round the staff have been friendly, welcoming and very helpful.
My first impression was how clean the home was and that it did not smell.
It's light airy and feels nice.
The rooms are spacious and kept
clean.
Great activities for the residents.
I would recommend Elizabeth House highly.
My Dad has settled well and we as a family have felt true relief and peace of mind since Dad has been there. After 5 years of caring for my Dad I can relax knowing he is in safe hands.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you so much for your lovely feedback. We're truly grateful for your kind words and so pleased to hear that your dad has settled in well. It means a lot to us that you feel peace of mind, caring for your loved ones as if they were our own is at the heart of what we do.

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Review from Gill B (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to leave mum at Elizabeth House while I had a hip replacement and couldn't drive. It is light and airy, and the staff are really helpful and caring. When her 6 weeks were up, she didn't want to go home. She enjoys having company and making friends. She's a bit forgetful now, and for us, it is
such a relief to know she is safe. It really is a lovely place to live.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you so much for your kind words. We're delighted to hear that your mum felt so comfortable and at home here at Elizabeth House. It's lovely to know she's enjoying the company and making new friends. We're always here to ensure our residents feel safe, supported, and well cared for.

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Review from H S (Son of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really couldn't ask for more from a care home. The staff are fantastic and go above and beyond to ensure that everyone is happy.
It's such a weight off my shoulders knowing that my loved one is being cared for so well. I couldn't recommend Elizabeth house enough! Many thanks to the team. Keep up the
fantastic work!
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you so much for your kind and positive feedback. We are delighted to hear that you're so pleased with the care your loved one is receiving. Our team is dedicated to ensuring all residents are happy, comfortable, and well cared for, and your appreciation means the world to us. Thank you for your trust and recommendation - it truly motivates us to continue doing our very best. We'll be sure to keep up the fantastic work!

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Review from Veronika W (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is well cared for, always in clean pyjamas and bedding. The staff are lovely and can't do enough for us. If there is a problem they phone immediately and keep the family informed. Mum appears to be quite happy here which is a comfort to us.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this lovely review, we are pleased to hear that your mum is happy.

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Review from Diane M (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy in her own world at Elizabeth House.
Always dressed clean and tidy.
Her room is kept beautifully clean and tidy too.
There are activities for her to join in from games, arts and crafts and music.
Everyone is very helpful and friendly.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for your lovely review we are pleased to know your mother is happy and settled.

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Review from Lorraine D (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Elizabeth house since October she seems very settled and happy. The staff are very friendly and helpful always got time for you always offer tea or coffee. Always contact you to let you know what is going on with mum very pleased with mums care.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for your lovely review we are pleased to know your mother is happy and settled.

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Review from Paul W (Son of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had two weeks respite care at Elizabeth House and I can't thank them enough. All the staff were so friendly and caring and they couldn't do enough for her. It's beautifully clean and my mum said it was a joy to be there so much so she asked me to book her in again soon. I really recommend this
place it's like home from home. Thank you Elizabeth House and staff.
Reply from Tamsin Davies, Sales and Marketing Coordinator at Elizabeth House

It was a pleasure to have your mother here for a respite stay; we will look forward to her return in the near future.

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Review from Andy C (Son-in-law of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, the care staff are so helpful and friendly and the office staff are very efficient with fast responses to email queries. Building is light and airy and spacious and always spotlessly clean.
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Review from Nicola R (Niece of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is looked after fantastic all the staff care with love and dignity.
The staff keep me updated with any changes in my uncle's care.
He likes to speak to me on the phone which they let him do whenever he wishes to. All welcoming.
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Review from Daniel F (Grandson of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at Elizabeth House for over a year now and the staff are very friendly and nan is always happy when I come to see her. I love the app as I get updates on how nan is doing it is sure a nice place. It's a 10 out of 10 for me.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us these kind words about the care of your nan. Your lovely review will be passed onto the rest of the team.

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Review from Stephanie I (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled into the home well; there are a variety of activities for her to participate in and outings for her to go on. She does enjoy singing so it would be good if there were opportunities for her to join in some joint singing activities.
The place is light and airy with pleasant communal
areas. The staff have all been friendly and welcoming.
Reply from Marian Drake, Home Manager at Elizabeth House

Thanks for leaving us this lovely review, we really appreciate it.

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Review from Miriam G (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warmly welcomed when visiting my mother and offered tea and coffee. I can see how happy my mother is and that she is well cared for and settled in well.
The app and magazine is fantastic, not only for my mother to be able to see our news, but as a family we can catch up with each other's news! Also,
helps us know what activities are taking place. It would be nice to have a 'sing-a-long' as an alternative to a singer that they just listen to. My mother loves singing and would join in, but finds sitting and listening to a singer too noisy.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for taking the time to leave us this review, the team will be delighted to read it. It is a pleasure to be able to make your mother happy, and is great to hear that she is enjoying our various activities.

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Review from H C (Daughter of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Elizabeth House since last May and has settled in extremely well, no longer saying she is lonely (which she did before residing here). There are many activities she can participate in, including using her creative skills in arts and crafts. The staff are always kind
and welcoming and I feel my mother has choices to still feel independent alongside reassurance that her needs are met.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this kind review about the care of your mother, we really appreciate it. It is great to hear that she is enjoying the activities, we are one big family here at Elizabeth House.

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Review from D F (Son of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my dad is receiving at Elizabeth House in Bognor. both the team leaders always ring me and keep me informed whenever there is a decision or change in my dad. I have always found the staff very helpful and informative and always willing to provide me with answers to any
questions.


I really appreciate the hard work and dedication from the staff, I am always made to feel welcome and have an input into my dad's care.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Dad. It really means a lot to us and the team will be thrilled to read it.

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Review from Andrea T (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Elizabeth House for almost a year and we couldn't have chosen a better place for her. She has dementia but it hasn't deteriorated much since she moved there. The staff are all extremely kind and caring and she gets so much mental stimulation that I believe this has really
helped her. She has a lovely room which is always clean and tidy. They keep me informed in a timely manner of any changes to Mum's health or medication and are always happy to help with anything that she needs. Everybody at Elizabeth House seems genuinely caring and compassionate and it always has such a lovely atmosphere.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Mum. It really means a lot to us and the team will be thrilled to read it.

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Review from Lorraine V (Sister of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly environment. Staff are welcoming to visitors and are there to answer any queries or worries always keep me informed of any incidents even minor ones. I noticed they encourage the residents to join in the activities they offer or coffee mornings etc. Elizabeth House is very homely and
safe, residents seem to be looked after sometimes on a one-to-one basis. All the staff seem to me as very caring and understanding.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your family member. It really means a lot to us and the team will be thrilled to read it.

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Review from Lawrence C (Son-in-law of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law is very well cared for by the brilliant staff team, especially the Team Leader who has been very supportive to me and my late wife. My mother-in-law is safe and secure that's all anyone would wish for when having to put loved ones into care. I try and visit her as often as I can, since
moving away from West Sussex this Aug to Wiltshire. My most recent visit was on Wednesday 6th November, she was pleased to see me and quite happy in her own little world. A trip to Hotham Park for tea and cake a belated birthday treat. The staff are always on hand to offer support when leaving mum, as she gets upset when I go. I rate the care and support as above and beyond and know I can trust she is in the safest place.


I would like to just mention that this is not a negative more of an observation. I noticed at the bottom of my mother-in-law's wardrobe lots of her clothes had fallen down and it was hard to find a pair of shoes or boots to go out in.

Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Mother-in-law. It really means a lot to us and the team will be thrilled to read it. We are so pleased that she is enjoying our activities and trips out, it is great to see.

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Review from Dean H (Son of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is looked after by the amazing staff at Elizabeth House. My mum has never been happier and the overall experience so far is positive in helping with her dementia. Her room is a good size with en suite facilities hat ensure that my mum has full privacy and the staff give the upmost respect to
my mum.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Mum. It really means a lot to us and the team will be thrilled to read it.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Elizabeth House is calculated as follows: ( (335 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 365 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Marian

Marian Drake

Job Title: Service Manager Joined: 2008

Marian has worked in care for over 36 years initially in the London boroughs, where her knowledge grew and matured around the delivery of care for older people.


In 2008, Marian began her career with Shaw Healthcare, taking on the post of Home Manager at The Martlets in East Preston. Marian stayed there for 5 years where she brought together a great team delivering the care you would want for your own Mum.


Marian has always been passionate about dementia care so when Elizabeth House was advertising for a manager, it seemed to her the perfect place. In 2014, Marian took on the post of Home Manager at Elizabeth House. Over the past years, Marian has made several positive changes to the environment in the home, enhancing and enriching the resident's lives.


When not at work, Marian enjoys spending time with her husband, meeting up with her children, grandchildren and most recently welcoming her third great-grandchild along with walking her new pup Kokomo, a little bit of gardening time is also enjoyed.

Clare

Clare Harris

Job Title: Deputy Manager Joined: 2020

Clare joined Elizabeth House, Bognor Regis in April 2020 as Deputy Manager. Clare’s passion is in dementia care because making a difference to the service users is paramount in ensuring their mental and emotional wellness needs are met to enjoy a good quality of life.


Clare enjoys sharing her knowledge in care, with younger members of staff, supporting their progression and passion in care.


Clare arrives at work each day with very much a can-do-approach. She enjoys speaking with health professionals and families, the residents in the home remain her focus.

Frequently Asked Questions about Elizabeth House

What types of Care is Elizabeth House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elizabeth House have?

There are 60 Single Rooms.

What are the Facilities & Services at Elizabeth House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elizabeth House to the centre of Bognor Regis?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elizabeth House to verify any information. View our terms and conditions. Elizabeth House has an Enhanced Service - more info.