Elizabeth House, Bognor Regis, West Sussex
Elizabeth House, Bognor Regis, West Sussex
Elizabeth House, Bognor Regis, West Sussex

Elizabeth House Care Home has sixty en-suite bedrooms and spacious living areas, accepting admissions for long-term residential and dementia care, sensory impairments and short-term respite packages.

The facility was purposely-designed to enable for the efficient practice of advanced care, together with enabling service users to enjoy a relaxed and homely feel in pleasant surroundings and comfortable furnishings.

Shaw Healthcare have an expanding portfolio of care homes and are well respected amongst UK health industry professionals for the expertise they provide.

Group: Shaw Healthcare

Person in charge: Marian Drake (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elizabeth House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Elizabeth House has a Review Score of 9.7 (9.713)

The Review Score of 9.7 (maximum of 10) for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Elizabeth House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.713 for Elizabeth House is calculated as follows: ( (256 Excellents x 5) + (96 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 355 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 22 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elizabeth House?

  • Extremely LIKELY
    26
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elizabeth House

  • Daughter of Resident/Service User
    10
  • Wife of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • more

When visiting it's always clean and tidy, nice and warm and always greeted very politely by all of the staff who appear very patient with the residents who never appear to want for attention.

How likely would you be to recommend Elizabeth House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy that my mother is cared for at Elizabeth House. She always looks neat and tidy and the staff take the trouble to coordinate her clothes nicely.
Staff are in the main, friendly and very helpful and any concerns are dealt with efficiently. Activities and entertainment are regular and very good with excellent interaction.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan has been in the home for 5 years now and she is very settled. Staff are amazing and very welcoming. I bring my two daughters with me to visit their great nan and the staff take the time to say hello to them and make them feel at ease through the visit. All staff are very caring.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife is so well looked after. Staff work tirelessly to keep her well and safe. She is always well fed.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are friendly, helpful and caring. They understood a difficult situation. Handover excellent. Nothing is too much trouble.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is run so well, patients are looked after so well, they all seem happy, lots of activities for the residents. Staff are really helpful, the bedrooms are clean and the home is kept nice at all times. They have lots going on to keep the residents active, friends and family can join in as well. Everyone is so friendly which makes it more like home.
We can have lunch with our friend and then sit in the lovely garden with a nice tea or coffee and have a good natter or we can go to her room. She has plenty of privacy which I think is good. Can't fault the home.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dear wife is a resident of Elizabeth House Care Home, she has been a resident now for 18 months during which time she has needed various types of care, mainly due to the cruel progress dementia takes.

I can honestly say I am extremely pleased with the way carers and all staff have been making sure my wife is extremely comfortable at all times. She is receiving the very best care possible. I can sleep at night knowing she is safe.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bearing in mind that my father has only been a resident for a few months we the family are very happy with his care. The staff from management down are very approachable listen and act upon any constructive requests. They are in contact immediately should the need require to either advise of request info. I feel that we work well together and enjoy to see how they encourage family interaction. All medical needs are dealt with promptly and with expertise. Daddy's interaction skills are much improved also his independence and mobility.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband spent two years at Elizabeth House. The staff and care here are both excellent. Everyone knows family members by first names, which is nice. The rooms and all areas are kept very clean and tidy. We have both been very happy with every aspect here. Unfortunately, his needs became more than Elizabeth House could cope with, so with regret, he has had to be moved to a care home with nursing. We miss you all, patients and staff.
He has settled into his new place well, the move doesn't seem to have upset him.
Thank you all so much for taking such great care of him.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pretty good all round.

How likely would you be to recommend Elizabeth House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad is well looked after at Elizabeth House. The staff are caring overall. The facilities are good and it is always clean. The outside area is lovely and there are pets for the residents to care for.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We visited our dad today and it was very nice. He was relaxed and in good humour. The staff we encountered were friendly. He has a walk in the garden and we all had tea and biscuits.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visited a friend at Elizabeth House this morning, and wow. This is how care for the elderly should be. Spotlessly clean, caring, friendly and easily approachable staff. Nothing is a bother to them. I would be happy to know that this place is available for myself if/when I need the appropriate care.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My husband stayed at Elizabeth House for a week's stay, for me to have respite. We were both delighted and hope to do so again in the near future.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother died recently after spending four years at Elizabeth House. She was 99 years old when she died and suffered from vascular dementia. The staff at Elizabeth House are fantastic and the care mum received was exemplary. She was always well-dressed and smart with regular hair appointments and manicures. The environment was stimulating and the staff attentive and provided good interaction. The residents are treated with respect and affection. I recommend this care home very highly.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having come here in December 2016, our first experience of care homes, we have been overwhelmed by the quality of care and compassion provided. Our search for a suitable placement for mum means that we have seen many care homes and this one is far superior to any that we have looked at.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been to Elizabeth House for respite over the last couple of years. Each time he has settled very well as the staff are so friendly and accommodating. The atmosphere on entering is very pleasant and welcoming. Cleanliness of the rooms and all areas are excellent and the design of the floors are particularly good for those with Alzheimer's. I always feel content when he is there for respite. I do not worry as I know he is in the best of hands and I am able to rest. He enjoys every meal and the staff are very kind to him and he enjoys their company.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother and his partner seem very content. The staff are very friendly and happy to help.

How likely would you be to recommend Elizabeth House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

I am very satisfied with the care my dad is receiving, he seems to have settled well.

How likely would you be to recommend Elizabeth House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

There is not enough a praise I could give for this home.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We arrived at lunchtime. The food looked really good and the 3 staff members were attentive the whole time. Lovely cheerful girls.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having relations in other care homes I can honestly say Elizabeth House is by far the best I have encountered. A lovely, happy environment, with fantastic, caring and friendly staff. My uncle could not be better cared for.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

The home is spacious and full of natural daylight. This allows residents to walk from area to area finding secluded spaces to sit and talk to relatives. With no restricted visiting times this allows our family to visit at any time and we have the choice of joining our mother for lunch if we wish. The staff are professional and caring and give family members all the necessary information regarding their relatives care. The office team are just as friendly and professional keeping you updated with social activities. our family are at peace knowing our mother is in the best place possible.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Elizabeth House is a very homely place, the staff are very caring and helpful to all residents. The team leaders are brilliant! The decor of all rooms and all communal areas is clean, fresh and modern. The care and support is excellent and my mother is very happy and settled in the home. Safety/security is very good and food/drink choices are excellent! (An extra homely touch is the home's resident pets, fish tank, rabbit and lovely cat, who all the residents make a fuss of!)

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elizabeth House is welcoming as soon as you walk through the front door. The team leaders and all staff are really friendly and approachable, they do all seem to 'care' about the residents as well as 'care' for them. The team leaders are always available for a chat if you have any concerns or questions or just an update on your relative. The home itself is bright, airy and clean throughout including the resident's lounge and lounge areas. There are weekly activities organised and always something going on to keep the resident's minds active and stimulated. I am very satisfied with the standard of care my relative is receiving at Elizabeth House.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elizabeth House is a very clean and spacious home. The environment and layout is the best I have seen. The en-suite rooms are light and airy.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

At 92 years old my mother was unable to remain living independently in her own home. She was becoming increasingly frail with short-term memory loss. Mum was extremely distressed and unhappy at having to leave her own home. The staff at Elizabeth House welcomed her and recognised her need for independence right from the start. Their ongoing support is sensitive and unobtrusive. Without exception, each staff member has treated mum with dignity, kindness and respect. Their support has extended to our wider family during a difficult and anxious time.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Whenever I visit my nan, she is always happy and seems very comfortable. The staff always give us space and I'm usually greeted with a cup of tea for both of us. She has been a resident for over two years now and I'm glad she is there as I'm away a lot of the time, however, I am comfortable and confident in Elizabeth House care and I am never worried.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was transferred to Elizabeth House in May 2016 as he needed specialist Dementia care. His health was poor, he had irritation, eating issues and was generally lethargic. He is now mobile, gets involved, watches TV and eats at the table. He even makes meal choices. His skin condition is very much improved he is clearly happy and healthy. The staff are always happy and seem to genuinely care. All the family are delighted with his care. Fantastic.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When you walk into Elizabeth House you can feel the affection. Homely atmosphere. You always get a welcome. My husband is happy at Elizabeth House and well settled. I am happy he is well looked after.

How likely would you be to recommend Elizabeth House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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