Elizabeth House

83 Victoria Drive, Bognor Regis PO21 2TB
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9.9 101 Reviews
  • Elizabeth House, Bognor Regis
Elizabeth House Care Home has sixty en-suite bedrooms and spacious living areas, accepting admissions for long-term residential and dementia care, sensory impairments and short-term respite packages.

The facility was purposely-designed to enable for the efficient practice of advanced care, together with enabling service users to enjoy a relaxed and homely feel in pleasant surroundings and comfortable furnishings.

Shaw Healthcare have an expanding portfolio of care homes and are well respected amongst UK health industry professionals for the expertise they provide.
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Care Provided by Elizabeth House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1433
  • RESPITE Self-Funded Residential Dementia Care: from £1533
The price(s) shown are provided by the care home. Contact Elizabeth House for full pricing details and T&Cs.

Contact Elizabeth House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elizabeth House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Marian Drake (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Elizabeth House Reviews (101)

9.9

Elizabeth House has a Review Score of 9.9 (9.906) out of 10, based on 36 reviews in the last 2 years.
Over all time Elizabeth House has 101 reviews.

Overall Experience
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Reviewer Connection to Elizabeth House
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Total of 101, showing 61-80
Review from Paul H (Son-in-law of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Welcoming, warm, always a smile for residents and staff.
Dementia is a complex condition and the staff handle the tough challenge that this presents with consistent professionalism and patience which we could never hope to achieve at home.
Thank you for your cheerful kindness
and care.
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Review from Glenda H (Daughter of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the overall standard of care provided by Elizabeth House. The staff treat everybody, resident and family alike with courtesy, respect and dignity.
They have an infinite amount of patience doing what much be an extremely difficult job as every residents' needs are different.
I am confident that my dad is in a safe environment and is receiving the best possible care.
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Review from Adrian M (Son of Resident) published on 3 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been resident here for the past two and a half years until her passing in June. Over this period her dementia became progressively worse, but the team have her love, kindness and care throughout this difficult period. Our unannounced visits were always treated with warmth, and they always
answered, with honesty any questions or queries we had. As a family, we can't thank them enough. Great place and a great team.
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Review from P H (Wife of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident at Elizabeth House, Bognor Regis, for 4 months until very recently. He was treated with kindness and dignity throughout that time and staff were very attentive and caring. We, as a family, are very grateful.
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Review from Anne R (Daughter of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had vascular dementia and lived in Elizabeth House for a number of years and he was always so well cared for. The staff are extremely caring and my father always looked lovely, clean, shaven, tidy and happy. The home was always immaculate and the food always looked delicious. My dad joined
in activities as and when he felt like it and was supported by lovely staff. Staff decorated a private room for my parents 60th wedding anniversary November 2017, way beyond the call of duty! My father left Elizabeth House in June 2018 to go into a nursing home and sadly died on 11th September, three of the care staff of Elizabeth House travelled to Worthing from Bognor Regis on their day off to attend my fathers funeral. They wanted to come and say a final goodbye to our dad. Our family were overwhelmed with their kindness and its a clear sign of how well liked, looked after and cared for our father was in this amazing home. Thank you Elizabeth House.
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Review from Chris S (Brother of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Elizabeth House is a lovely bright and airy home. Staff have all been extremely friendly and helpful.
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Review from D L (Daughter of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very settled when he comes here.
My mum is very happy.
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Review from Gwyn R (Friend of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, tidy home with residents being very well looked after and attended to.
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Review from Julia F (Niece of Resident) published on 28 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We fell so lucky my uncle has come to live in Elizabeth House, the staff are so friendly, we feel part of the large family when we come to visit. Mostly my uncle us happy there which is the main thing.
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Review from D W (Relative of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and commitment of the clients in this home is second to none, with great compassion and utmost thought for the client and also the way the home is kept impeccable.
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Review from Christine C (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elizabeth House is an amazing place, it's kept spotlessly clean and the residents are always clean and tidy, the food always looks and smells lovely. My mum spent 4 years at Elizabeth House until she passed away on 12th March 2018. The care and love she received were just amazing the staff gave her
and us 110% care, kindness and support and she was treated with dignity and love at a very difficult time.
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Review from N G (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have asked for better care for my mother on her final days. The staff were amazing and caring not only did they take fabulous care of my mother but they also cared for us as a family. A brilliant care home, couldn't wish for more.
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Review from Kevin W (Son of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for 4+ years, I cannot praise them enough for the care given to mum, even as her dementia has deteriorated over the years. They kept me fully updated on any changes as soon as they happened. I would/will definitely recommend Elizabeth House to anyone. Thank you.
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Review from Christine P (Daughter of Resident) published on 27 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for two years now, during that time the high standard of care has not wavered. The home is always clean and tidy and the bright airy corridors give a sanctuary for all residents to have their own space. The staff are very thoughtful to both residents and their relatives,
keeping you updated if any additional medical intervention is required. The knowledge that my mother is well cared for in a safe and happy environment is priceless.
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Review from Paul S (Friend of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm not hoping to have to go into a care home but then I'm guessing few of us do, but if and when I do I would definitely put Elizabeth House to the top of my list. I have visited my friend many times and have always been struck by the atmosphere and ethos, the friendliness of all the staff and the
ease with which my friend has settled in continues to thrive and it smells nice which is always a good sign!
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Review from Michael H (Brother-in-law of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting it's always clean and tidy, nice and warm and always greeted very politely by all of the staff who appear very patient with the residents who never appear to want for attention.
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Review from S G (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that my mother is cared for at Elizabeth House. She always looks neat and tidy and the staff take the trouble to coordinate her clothes nicely.
Staff are in the main, friendly and very helpful and any concerns are dealt with efficiently. Activities and entertainment are regular and
very good with excellent interaction.
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Review from Derek P (Husband of Resident) published on 9 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is so well looked after. Staff work tirelessly to keep her well and safe. She is always well fed.
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Review from W D (Daughter of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly, helpful and caring. They understood a difficult situation. Handover excellent. Nothing is too much trouble.
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Review from D & M C (Friend of Resident) published on 6 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is run so well, patients are looked after so well, they all seem happy, lots of activities for the residents. Staff are really helpful, the bedrooms are clean and the home is kept nice at all times. They have lots going on to keep the residents active, friends and family can join in as well.
Everyone is so friendly which makes it more like home.
We can have lunch with our friend and then sit in the lovely garden with a nice tea or coffee and have a good natter or we can go to her room. She has plenty of privacy which I think is good. Can't fault the home.
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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for Elizabeth House is calculated as follows: ( (389 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 426 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Marian

Marian Drake

Job Title: Service Manager Joined: 2008

Marian has worked in care for over 36 years initially in the London boroughs, where her knowledge grew and matured around the delivery of care for older people.


In 2008, Marian began her career with Shaw Healthcare, taking on the post of Home Manager at The Martlets in East Preston. Marian stayed there for 5 years where she brought together a great team delivering the care you would want for your own Mum.


Marian has always been passionate about dementia care so when Elizabeth House was advertising for a manager, it seemed to her the perfect place. In 2014, Marian took on the post of Home Manager at Elizabeth House. Over the past years, Marian has made several positive changes to the environment in the home, enhancing and enriching the resident's lives.


When not at work, Marian enjoys spending time with her husband, meeting up with her children, grandchildren and most recently welcoming her third great-grandchild along with walking her new pup Kokomo, a little bit of gardening time is also enjoyed.

Clare

Clare Harris

Job Title: Deputy Manager Joined: 2020

Clare joined Elizabeth House, Bognor Regis in April 2020 as Deputy Manager. Clare’s passion is in dementia care because making a difference to the service users is paramount in ensuring their mental and emotional wellness needs are met to enjoy a good quality of life.


Clare enjoys sharing her knowledge in care, with younger members of staff, supporting their progression and passion in care.


Clare arrives at work each day with very much a can-do-approach. She enjoys speaking with health professionals and families, the residents in the home remain her focus.

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