Elizabeth House

83 Victoria Drive, Bognor Regis PO21 2TB
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9.9 90 Reviews
  • Elizabeth House, Bognor Regis
Elizabeth House Care Home has sixty en-suite bedrooms and spacious living areas, accepting admissions for long-term residential and dementia care, sensory impairments and short-term respite packages.

The facility was purposely-designed to enable for the efficient practice of advanced care, together with enabling service users to enjoy a relaxed and homely feel in pleasant surroundings and comfortable furnishings.

Shaw Healthcare have an expanding portfolio of care homes and are well respected amongst UK health industry professionals for the expertise they provide.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1379
  • RESPITE Self-Funded Residential Dementia Care: from £1479

These prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Marian Drake (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Elizabeth House Reviews (90)

9.9

Elizabeth House has a Review Score of 9.9 (9.910) out of 10, based on 31 reviews in the last 2 years.
Over all time Elizabeth House has 90 reviews.

Overall Experience
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Date Published
  • 90
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  • 31
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Reviewer Connection to Elizabeth House
  • 40
  • 10
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  • 5
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Total of 90, showing 21-40
Review from Wendy T (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been in Elizabeth House for just over a year now and I cannot thank the staff enough for the care they take of her. She is always happy and makes jokes with them and I know that they enjoy looking after her. Not only that, my 93-year-old dad pays regular weekly visits and they look after
him whilst he is there as well. I would highly recommend Elizabeth House.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this really kind review about the care of your Mum. It really means a lot to us to hear that she is happy and the team will be thrilled to read it.

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Review from S H (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Elizabeth House for a full year now. She has settled well. The staff have always encouraged her to join in activities which she thoroughly enjoys, especially the music entertainment. It is also very welcoming to receive photos via the app. We also send photos for the gazette
which mum receives.
Dad visits each week, and the staff always make him welcome. He is always treated to a nice coffee and a piece of homemade cake or biscuits.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for taking the time to leave us a review, we really appreciate it and the team will be delighted to read it.

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Review from L A (Niece of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting this place the staff are very friendly and helpful. My aunt is being so well looked after which is so reassuring as we live a long way away (160 miles away) so visiting is only occasionally. My aunt has dementia but since being in this home her confidence has improved dramatically and
seeing her as happy as she is is wonderful - priceless. Thank you to everyone you are amazing people.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us this lovely review, we are so delighted that your aunty is happy here with us at Elizabeth House.

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Review from C M (Sister of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a welcoming place. The staff are always kind and caring. I am kept up to date about my brother's care always. Nothing is too much trouble.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for the taking the time to leave us these kind words, the team will be delighted.

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Review from Louise J (Great-Niece of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great uncle is a resident, he is well cared for at Elizabeth House. The staff are very caring and engage with all the residents. I always feel welcome and get a report on how my great uncle is doing and what activities he has been doing. He is very happy here and very well cared for.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for this very kind review. We are so pleased that your Uncle is happy here and enjoying the activities.

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Review from A N (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Elizabeth House for over 7 years. The staff are very kind and caring and very professional. We have nothing but praise for them all they are amazing. We know that mum is well cared for, is kept safe, and is very happy and settled. The home itself is very modern, spacious,
and airy and always kept spotlessly clean. There are various activities that residents can join in with outings on the minibus. I will continue to recommend his home to everyone.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you so much for leaving us a review about the care of your mother, the team will be touched to read this.

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Review from Karen D (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for seven and a half years now, and during that time, I have never had anything but praise for the staff of the home. The residents are treated with respect and dignity, and nothing is too much trouble. I would not want my mum anywhere else; she is very happy and content there.
It is very modern, clean and welcoming, and there are always activities and singers for the residents to enjoy. Fab Place.
Reply from Marian Drake, Home Manager at Elizabeth House

This is such a lovely review to read, thank you. Your kind comments about the care of your mum will be passed on to the rest of the team.

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Review from S L (Wife of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care my husband is receiving in the care home. All the staff are amazing and look after him so well. He is very happy in there which is a comfort to me as I found it hard putting him in a care home. The staff are so kind, caring and patient. I would have no hesitation
in recommending it to anyone.
Reply from Marian Drake, Home Manager at Elizabeth House

This is such a lovely review to read, thank you. Your kind words will be passed on to the rest of the team and If you have any questions at all please don't hesitate to ask.

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Review from Carol A (Sister of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elder brother was referred to Elizabeth House last year - 2022. Initially, he was tense and upset.
Yesterday was his birthday and my sister and myself took him out for lunch, etc. He was interacting with all the staff in a positive way and it was noticeable he felt comfortable with them. Always
offering helpful ideas (one member of staff particularly). We feel very pleased.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for taking the time to leave us this lovely review. We are pleased that your brother feels comfortable here with us and we hope he enjoyed his birthday.

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Review from M C (Daughter of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Elizabeth House for just over two years. It's a lovely bright and airy place with lots to look at. The staff treat Mum with the utmost respect and dignity they really do care. We have got to know several of the staff really well and they feel like family. It's a relief to
know Mum is safe, warm, secure and well looked after. Thank you all.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for leaving us such kind words. Your review will be passed on to the rest of the wonderful team.

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Review from Janis H (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old mother has been a resident of Elizabeth House for nearly 3 years and she is really happy there. The care the staff give my mother is fantastic, they keep me fully informed if she becomes ill, or has any changes in her condition. I wanted to extend my sincere thanks to all the staff including
the manager, admin and carers, for their exceptional hard work.
Thank you.
Reply from Marian Drake, Home Manager at Elizabeth House

Thank you for taking the time to leave us a review, this is such a lovely one to read. We are delighted to hear that you feel informed and looked after, and that your mother is happy here with us at Elizabeth House. Your kind words will be passed on.

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Review from A P (Granddaughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was a resident at Elizabeth House for 11year till she sadly passed away August 2022. The nurses and staff become our extended family over this time and took great time in getting to know us. They also made nans last few weeks full of comfort and love. I am forever grateful for what they did for
my nan and us as a family.
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Review from Maureen B (Daughter of Resident) published on 29 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Dad's care. All the staff are lovely and so helpful. I could not wish for a better home for my father's last years. He has settled well and tells me he is very well-treated. I am so pleased that he is here. Thanks to everyone that got Dad into this home.
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Review from Jane T (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the lovely people who look after our Mum over the past 4 years - she couldn't be in better hands. Thanks for all your hard work. She enjoys many activities, especially the singers!
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Review from Julia P (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is very happy here at Elizabeth House and thinks it's a very nice hotel!
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Review from I A (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unrushed, compassionate, caring, thorough, and professional.
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Review from Paul M (Son of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the last year, my mother has been a resident at Elizabeth House. In that time I have found the staff and all-round care exceptional and I have nothing but praise for all nurses and staff involved in my mother's care. I would have no hesitation in recommending Elizabeth House to anyone looking for
a home for a relative.
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Review from Lorraine E (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Eastwood House is an amazing place for my mum to be. The staff are excellent and go above and beyond. The home is spotless and mum always looks clean, her hair brushed etc.
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Review from Michael W (Husband of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for a year at Elizabeth House. She moved in after a five-week stay in hospital due to a broken hip. She was very frightened and quite difficult to give personal care to but the staff were very kind, patient and caring and gave my wife time to adjust to her new surroundings.
I cannot speak highly enough of all the staff who have dealt with my wife. They are professional and very compassionate and are well-led. My wife is happy here and responds well to the staff thanks to their care. I have no hesitation in giving this recommendation. The staff care for the residents' loved ones too and I am very grateful to them.
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Review from Olivia O (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review covered many aspects of Mum's care and requirements in great detail. I can't fault the member of staff who carried out the review at Elizabeth House, who is excellent. The staff are always friendly and helpful.
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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Elizabeth House is calculated as follows: ( (335 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 365 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Marian

Marian Drake

Job Title: Service Manager Joined: 2008

Marian has worked in care for over 36 years initially in the London boroughs, where her knowledge grew and matured around the delivery of care for older people.


In 2008, Marian began her career with Shaw Healthcare, taking on the post of Home Manager at The Martlets in East Preston. Marian stayed there for 5 years where she brought together a great team delivering the care you would want for your own Mum.


Marian has always been passionate about dementia care so when Elizabeth House was advertising for a manager, it seemed to her the perfect place. In 2014, Marian took on the post of Home Manager at Elizabeth House. Over the past years, Marian has made several positive changes to the environment in the home, enhancing and enriching the resident's lives.


When not at work, Marian enjoys spending time with her husband, meeting up with her children, grandchildren and most recently welcoming her third great-grandchild along with walking her new pup Kokomo, a little bit of gardening time is also enjoyed.

Clare

Clare Harris

Job Title: Deputy Manager Joined: 2020

Clare joined Elizabeth House, Bognor Regis in April 2020 as Deputy Manager. Clare’s passion is in dementia care because making a difference to the service users is paramount in ensuring their mental and emotional wellness needs are met to enjoy a good quality of life.


Clare enjoys sharing her knowledge in care, with younger members of staff, supporting their progression and passion in care.


Clare arrives at work each day with very much a can-do-approach. She enjoys speaking with health professionals and families, the residents in the home remain her focus.

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