What types of Care is Elreg registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Elreg?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elreg to the centre of Shoreham-by-Sea?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Elreg care home, Elreg House, 58 Rosslyn Road, Shoreham-by-Sea, West Sussex BN43 6WP

Elreg

Elreg House, 58 Rosslyn Road, Shoreham-by-Sea BN43 6WP

7.2 3 Reviews

Care Provided

Primary Care Categories

Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Dementia Residential Care
For a maximum of 32 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Parkinson's Disease
Palliative / End of Life Care

Facilities

Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Stairlift
Wheelchair Access
Gardens
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: £1200 – £1400
Self-Funded Residential Dementia Care: £1200 – £1400
RESPITE Self-Funded Residential Care: £1400 – £1600
RESPITE Self-Funded Residential Dementia Care: £1400 – £1600

We have a range of accommodation to suit all different needs and requirements.

These prices are only a guideline, please contact Elreg to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
~~NHS Continuing Healthcare (CHC)~~

Good to Know

Owner

Anthony Brown

Person in charge

Angelina D'Alessio (Manager)

Local Authority / Social Services

West Sussex County Council

Admission Criteria

Private and NHS referrals
Ages 50+

Care Home Design/Build

Purpose Built: Yes
Year Purpose Built: 1970
Last Refurbishment: 2020
Number of floors: 2

Room Information

Single Rooms (32)
Couples/Companion Rooms (0)

Visiting

Elreg House does not require visitors to ring in advance. Please feel free to come and visit at any time. Private areas for visitors to sit with their loved ones, both inside and outside.

Parking

Parking is available at Elreg House.

Review from Kate S (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report

Overall Experience

My mum was a resident at Elreg House for a year. She needed 24 hours as my dad was unable to manage her increasing needs. I chose Elreg specifically for its person-centered approach to dementia care. My mum settled in very quickly and developed a good rapport with the staff and other residents. She

was able to trust the staff. She spent time in the communal areas as well as watching TV in her room. The staff were all very welcoming to us as a family and communicative. They made us feel at home as well as my mum. The environment is clean and tidy. They have a lovely outside area with a rabbit and the residents enjoy watching him play. They adopt a more psychosocial approach to dementia care rather than the medical model. My mum, unfortunately, passed away in November, and the end-of-life care she received allowed her to go on to her next journey comfortably and pain-free.

Reply from Tina Brown, Physiotherapist at Elreg

Wow! We are blown away by your beautiful review. Thank you so much for taking the time to leave us a review. Our team works so hard to make sure all the residents feel loved and valued and to include relatives in that process also. Residents are like family to us and to be a part of their journey means the world to us. Your mum is very much missed, she was a big part of the home and will always have a special place in our hearts.

Facilities
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Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money

Review from S W (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report

Overall Experience

Always very welcoming, a homely experience. All the staff are very helpful and make the home a lovely place for the residents to call home. They obviously have the resident's best interests at heart and cater for individual needs.

Reply from Tina Brown, Physiotherapist at Elreg

Thank you so much for taking the time to leave a review for us. We want Elreg to feel safe and homely for all our residents, who are at the center of our care. We are pleased you feel the same.

Facilities
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Treated with Dignity
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Review from Joanna K (Daughter-in-law of Resident) published on 29 April 2024 Submitted via Website • Report

Overall Experience

Poor quality of care - the resident was wearing clothes that didn't fit or had shrunk (shortened sleeves) they appeared unkempt (unwashed hair). When we visited before Xmas we found an uncomfortable pillow on the bed, it looked like it had twisted in the tumble dryer and it was left on the bed for the

resident to use. I also noticed the resident had open sores on legs and I asked staff to put antiseptic cream on her legs.
Personal care concerns, client's hair was greasy, client reported to be hungry and ate all the biscuits provided with cup of tea and appeared hungry.
The environment is dirty, old dried orange peel was found on the floor, I also found dirty stained tops and torn/ripped clothes in the resident's chest of drawers, other resident's clothes were also found in the drawers.
The bathroom door and the door entrance to the room were forced together to interlock, creating a safeguarding concern as the emergency cord was not accessible, which I reported. Manager apologised and reassured us improvements will be made.

Reply from Tina Brown, Director at Elreg

Interesting to see, how despite these disgusting, untrue allegations, you have not moved the resident to another home. If this was my mother-in-law, I'd be bringing her home and finding another care home immediately. CQC and all the health care professionals involved have found zero evidence towards your claims and closed the case. Speaks volumes as to how untrue these allegations are. You know how happy your mother-in-law is at our home and this is why you still refuse to move her. You are a disgruntled ex-employee who is trying to cause problems for us. And your behaviour towards our staff has been disgusting and rude. Hence why you have been banned from visiting.

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Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Elreg Reviews (3)

7.2

Elreg has a Review Score of 7.2 (7.226) out of 10, based on 3 reviews in the last 2 years.
Over all time Elreg has 3 reviews.

Order by:

Total of 3, showing 1-3

Current Review Score: 7.2 (7.226)

Overview of Review Score

The Review Score of 7.2 (7.226) out of 10 for Elreg is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 3.8 out of 5 from 3 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.788 for Elreg is calculated as follows: ( (15 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 33 Ratings = 3.788
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.438 Points relating to the number of positive Reviews for Elreg is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.