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Care Provided by Elreg
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
We have a range of accommodation to suit all different needs and requirements.
Contact Elreg to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Anthony Brown
- Private Owned
Person in charge
- Angelina D'Alessio (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1970
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (32)
Visiting
- Elreg House does not require visitors to ring in advance. Please feel free to come and visit at any time. Private areas for visitors to sit with their loved ones, both inside and outside.
Parking
- Parking is available at Elreg House.
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Elreg Reviews (7)
8.9
Elreg has a Review Score of 8.9 (8.915) out of 10, based on 4 reviews in the last 2 years.
Over all time Elreg has 7 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Elreg
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Review from Julie R (Daughter of Resident) published on 17 September 2026 Submitted via Website•
Overall Experience
I cannot recommend this home enough the staff are incredible it genuinely feels like a family I am completely reassured that my loved one is being cared for with patience and compassion and every need is being taken care of which is really comforting
I cannot recommend this home enough the staff are incredible it genuinely feels like a family I am completely reassured that my loved one is being cared for with patience and compassion and every need is being taken care of which is really comforting
↩Reply from Tina Brown, Director at Elreg
Thank you for trusting us with the care of your loved one and for taking the time to write such a kind and thoughtful review. Your feedback means so much to our entire team and reminds us why the work we do is so important. It is a privilege to support your loved one, and we are grateful to have your family as part of the Elreg House community.
Review from Julie B (Daughter of Resident) published on 6 August 2026 Submitted via Website•
Overall Experience
I would like to say a massive thank you to all the staff, carers and helpers, for looking after my mum.
Although she wasn't with you very long, from what I've seen and heard, she enjoyed her time there. The interaction, I personally saw, between mum and Angelina was lovely.
Although she wasn't with you very long, from what I've seen and heard, she enjoyed her time there. The interaction, I personally saw, between mum and Angelina was lovely.
It was...
I would like to say a massive thank you to all the staff, carers and helpers, for looking after my mum.
Although she wasn't with you very long, from what I've seen and heard, she enjoyed her time there. The interaction, I personally saw, between mum and Angelina was lovely.
It was heartbreaking to see how quickly she deteriorated after my Dad passed away in April, but I could see that everyone there was doing as much as they could to make her comfortable.
Elreg House is a lovely care home, everyone asked if we were ok, everyone was very friendly. One of the reasons we liked the home was that it's not clinical and quiet. The music, the tv, the general chit chat made it feel more like a home. I think mum liked that.
Although she wasn't with you very long, from what I've seen and heard, she enjoyed her time there. The interaction, I personally saw, between mum and Angelina was lovely.
It was heartbreaking to see how quickly she deteriorated after my Dad passed away in April, but I could see that everyone there was doing as much as they could to make her comfortable.
Elreg House is a lovely care home, everyone asked if we were ok, everyone was very friendly. One of the reasons we liked the home was that it's not clinical and quiet. The music, the tv, the general chit chat made it feel more like a home. I think mum liked that.
Thank you all for your kindness and care.
↩Reply from Tina Brown, Director at Elreg
Thank you so much for taking the time to leave such a thoughtful review. It means a great deal to the whole team to know that we were able to support both your mum and your family during such a difficult time. We will make sure your kind words are shared with everyone, especially Angelina, who...
Thank you so much for taking the time to leave such a thoughtful review. It means a great deal to the whole team to know that we were able to support both your mum and your family during such a difficult time.We will make sure your kind words are shared with everyone, especially Angelina, who will be touched by your comments. It was a privilege to care for your mum, and we're grateful you entrusted us with her care. She will be a missed part of our Elreg House family!
On behalf of everyone at Elreg House, thank you again, and we wish you and your family all the very best.
Review from Michelle S (Daughter-in-law of Resident) published on 20 July 2026 Submitted via Website•
Overall Experience
My mother-in-law was a resident at Elreg House from November 2019 up until her recent passing in June 2026. She always got upset when we use to leave her after our visits when her mental capacity was better, but we always knew she was happy there. She loved all of the staff so dearly and they all...
My mother-in-law was a resident at Elreg House from November 2019 up until her recent passing in June 2026. She always got upset when we use to leave her after our visits when her mental capacity was better, but we always knew she was happy there. She loved all of the staff so dearly and they all spent time talking to her and showed affection which she loved. If ever she had a fall or a serious knock wevwere always informed so we could be with her if she was distressed. Over the years she made many friends in the home, all residents and staff are so friendly.
↩Reply from Tina Brown, Director at Elreg
Thank you so much for taking the time to write such a thoughtful review. Your mother-in-law was a much-loved member of the Elreg House family, and it was a privilege to care for her from 2019.We are so pleased that you always felt reassured that she was happy, loved and well cared for. She...
Thank you so much for taking the time to write such a thoughtful review. Your mother-in-law was a much-loved member of the Elreg House family, and it was a privilege to care for her from 2019.We are so pleased that you always felt reassured that she was happy, loved and well cared for. She clearly formed many close relationships with both staff and residents, and her warmth and affection will be greatly missed by everyone at the home.
Please accept our deepest condolences once again. Thank you for trusting us with her care and for allowing us to be part of her life for so many years.
Review from Pam M (Wife of Resident) published on 15 October 2025 Submitted via Website•
Overall Experience
My Husband was in this care home for the last months of his life and the care that myself and my husband had was exceptional by all staff members, no complaints whatsoever. Sadly he passed away in the December after spending 4 months in their care, nothing was too much trouble.
My Husband was in this care home for the last months of his life and the care that myself and my husband had was exceptional by all staff members, no complaints whatsoever. Sadly he passed away in the December after spending 4 months in their care, nothing was too much trouble.
↩Reply from Tina Brown, Director at Elreg
Thank you so much for your kind words. We are truly sorry for your loss and send our heartfelt condolences to you and your family. Your husband was a wonderful part of our home, and he is deeply missed by us all. It means so much to know that our care and support brought comfort to you both during his time with us. Please do come and see us for a cuppa anytime youll always be very welcome.
Review from Kate S (Daughter of Resident) published on 3 May 2024 Submitted via Website•
Overall Experience
My mum was a resident at Elreg House for a year. She needed 24 hours as my dad was unable to manage her increasing needs. I chose Elreg specifically for its person-centered approach to dementia care. My mum settled in very quickly and developed a good rapport with the staff and other residents. She...
My mum was a resident at Elreg House for a year. She needed 24 hours as my dad was unable to manage her increasing needs. I chose Elreg specifically for its person-centered approach to dementia care. My mum settled in very quickly and developed a good rapport with the staff and other residents. She was able to trust the staff. She spent time in the communal areas as well as watching TV in her room. The staff were all very welcoming to us as a family and communicative. They made us feel at home as well as my mum. The environment is clean and tidy. They have a lovely outside area with a rabbit and the residents enjoy watching him play. They adopt a more psychosocial approach to dementia care rather than the medical model. My mum, unfortunately, passed away in November, and the end-of-life care she received allowed her to go on to her next journey comfortably and pain-free.
↩Reply from Tina Brown, Physiotherapist at Elreg
Wow! We are blown away by your beautiful review. Thank you so much for taking the time to leave us a review. Our team works so hard to make sure all the residents feel loved and valued and to include relatives in that process also. Residents are like family to us and to be a part of their journey...
Wow! We are blown away by your beautiful review. Thank you so much for taking the time to leave us a review. Our team works so hard to make sure all the residents feel loved and valued and to include relatives in that process also. Residents are like family to us and to be a part of their journey means the world to us. Your mum is very much missed, she was a big part of the home and will always have a special place in our hearts.
Review from S W (Daughter of Resident) published on 1 May 2024 Submitted via Website•
Overall Experience
Always very welcoming, a homely experience. All the staff are very helpful and make the home a lovely place for the residents to call home. They obviously have the resident's best interests at heart and cater for individual needs.
Always very welcoming, a homely experience. All the staff are very helpful and make the home a lovely place for the residents to call home. They obviously have the resident's best interests at heart and cater for individual needs.
↩Reply from Tina Brown, Physiotherapist at Elreg
Thank you so much for taking the time to leave a review for us. We want Elreg to feel safe and homely for all our residents, who are at the center of our care. We are pleased you feel the same.
Review from Joanna K (Daughter-in-law of Resident) published on 29 April 2024 Submitted via Website•
Overall Experience
Poor quality of care - the resident was wearing clothes that didn't fit or had shrunk (shortened sleeves) they appeared unkempt (unwashed hair). When we visited before Xmas we found an uncomfortable pillow on the bed, it looked like it had twisted in the tumble dryer and it was left on the bed for...
Poor quality of care - the resident was wearing clothes that didn't fit or had shrunk (shortened sleeves) they appeared unkempt (unwashed hair). When we visited before Xmas we found an uncomfortable pillow on the bed, it looked like it had twisted in the tumble dryer and it was left on the bed for the resident to use. I also noticed the resident had open sores on legs and I asked staff to put antiseptic cream on her legs.
Personal care concerns, client's hair was greasy, client reported to be hungry and ate all the biscuits provided with cup of tea and appeared hungry.
The environment is dirty, old dried orange peel was found on the floor, I also found dirty stained tops and torn/ripped clothes in the resident's chest of drawers, other resident's clothes were also found in the drawers.
Personal care concerns, client's hair was greasy, client reported to be hungry and ate all the biscuits provided with cup of tea and appeared hungry.
The environment is dirty, old dried orange peel was found on the floor, I also found dirty stained tops and torn/ripped clothes in the resident's chest of drawers, other resident's clothes were also found in the drawers.
The bathroom door and the door entrance to the room were forced together to interlock, creating a safeguarding concern as the emergency cord was not accessible, which I reported. Manager apologised and reassured us improvements will be made.
↩Reply from Tina Brown, Director at Elreg
Interesting to see, how despite these disgusting, untrue allegations, you have not moved the resident to another home. If this was my mother-in-law, I'd be bringing her home and finding another care home immediately. CQC and all the health care professionals involved have found zero evidence...
Interesting to see, how despite these disgusting, untrue allegations, you have not moved the resident to another home. If this was my mother-in-law, I'd be bringing her home and finding another care home immediately. CQC and all the health care professionals involved have found zero evidence towards your claims and closed the case. Speaks volumes as to how untrue these allegations are. You know how happy your mother-in-law is at our home and this is why you still refuse to move her. You are a disgruntled ex-employee who is trying to cause problems for us. And your behaviour towards our staff has been disgusting and rude. Hence why you have been banned from visiting.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 December 2018Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Elreg.
Upcoming Events
There are no upcoming events for Elreg.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Elreg.
Accreditations
There are no accreditations posted yet for Elreg.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Elreg
What types of Care is Elreg registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Elreg have?
There are 32 Single Rooms.
What are the Facilities & Services at Elreg?
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Elreg to the centre of Shoreham-by-Sea?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elreg to verify any information. View our terms and conditions. Elreg has a Basic Service -what a Basic Service includes.