Charmanden Road

My daughter was moved to the home as her last placement was not suitable or safe, she was not in a very good way, this all happened during Covid. The staff have been wonderful taking care of her daily needs whilst getting to know her, encouraging her to eat, drink and make choices and developing her confidence. She is like a new person now, very happy, eats, drinks goes out, now going to staff for a cuddle or for any needs she may have. The staff also supported us as a family when we had little trust because of what had happened in the past home. The home is small, friendly and inviting, everyone is treated as an individual, rooms are decorated to each individuals choice. We are grateful to all the staff for all the effort they have put into making my daughter feel safe and of value, for giving her a life of choices and fun-filled days. Thank you all at Charmandean Road Care Home.

They are not professionals, always changing staff. The residents, lots of times, were left on their own, the staff were always in the garden smoking not looking after the residents. In 17 years they have changed 14 managers - is very badly run. Now a new company has taken over, hope it will get better.