Manorfield, Chichester, West Sussex
Manorfield, Chichester, West Sussex
Manorfield, Chichester, West Sussex

Manorfield is a charming care home that benefits from extensive renovation in order to enhance the care delivery and living environment. While offering a depth of care expertise, the residence also offers spacious interiors and en-suite rooms, as well as being located in scenic surroundings. Manorfield is located in a picturesque part of the Sussex countryside, not far from the 'Witterings' and coastal delights.

Owner: C C Care Home Ltd

Person in charge: Karen Stovell (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 0

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Manorfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 09 Nov 2017

Beautiful ground floor room with shower en-suite available with garden access through own patio door

Reviews

9.7 Manorfield has a Review Score of 9.7 (9.710)

The Review Score of 9.7 (maximum of 10) for Manorfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Manorfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Manorfield is calculated as follows: ( (159 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 191 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.893 Points relating to the number of positive Reviews for Manorfield is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5.6 Target = 0.893

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manorfield?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manorfield

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Stepdaughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

Manorfield is a very special home. My Mother was very settled there and would often tell me how kind and caring the staff were to her. Sadly she passed away in January but I couldn't have wished for a better place for her to spend her final days. The staff are friendly, kind, approachable and couldn't have done more for her, always making sure Mum's needs were met and that she was happy and contended. They were dedicated to building a trusting relationship with her, which I feel is very important. Not living locally it was so reassuring for me to know Mum was in a home where she was well cared for and always treated with respect.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Stovell, Manager at Manorfield responded to this review on 26 Jun 2017:

Thank you for your comments and we are all pleased that you were happy with our care of your mother; we all appreciated your support too, thank you.

So good.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Stovell, Manager at Manorfield responded to this review on 22 Jun 2017:

Thank you for your comments and we are very happy that you are happy with our care and our home.

My mother went into Manorfield after the loss of my father. Shortly after she was admitted to hospital when she returned to Manorfield her nerves were bad and her dementia was all over the place. Manorfield got the dementia team in and have turned her life around with the dedication of the staff there they have got mum back to the smiley happy lady she used to be.
They not only care for her but they go into her room and spend time chatting and joking with her. My mum is very happy there.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Stovell, Manager at Manorfield responded to this review on 06 Jun 2017:

Thank you for your review and your comments. We are pleased that you are happy with our care home.

I have been made very welcome here and I'm most happy. The food is marvellous and the staff are attentive to me. I miss my bath but enjoy my shower. The bed is exceedingly comfortable.The only downside is that my toilet seat is too high!!

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Karen Stovell, Manager at Manorfield responded to this review on 28 Mar 2017:

Thank you for your comments and I am very glad that you are enjoying your stay with us.

For the last 13 years, I have worked as a front line ambulance medic. I think I have been called to every local care home over the years - several times.
Manorfield has always impressed me the most. Lovely surroundings, a small holding with pigs, chickens, goats etc... It's like a big Spanish bungalow, big airy rooms.
Every member of staff has always been very knowledgeable about every resident, Manorfield does not employ agency staff.
When my mother in law needed a home there was absolutely no questions about where I wanted her to be. And from March 2016 to present I couldn't wish for better care.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Stovell, Manager at Manorfield responded to this review on 27 Mar 2017:

Thank you for your review and we are so pleased that your experience is so positive and you find our care good.

Spacious accommodation with modern, clean, en-suite bathing/showering/WC facility. Helpful staff. Residents can ask for special dietary requirements to be catered for. They can also arrange hairdressing, chiropody, and newspaper (which resident pays for from own funds that are held securely by the home), and may bring own television. Entertainment is arranged for the residents in a pleasant lounge. The building is in a nice environment.

How likely would you be to recommend Manorfield? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Manorfield is outstanding! I moved my mother from another local home which I felt to be substandard and I am thrilled at the difference. Brilliant caring care from the whole team - responsive, practical, intelligent pro-active, and understanding. I could not ask for better for my mother.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We viewed several Care Homes in the area together with our sister, the current resident, and Manorfield rated extremely high on our short list. We remain delighted that we chose Manorfield. It is in a nice location, has a pleasant garden and patio space.

Rooms vary in size and we were lucky to secure a good sized room with en-suite facilities. A well equipped main sitting area with TV provides space for events and activities that residents are encouraged to attend. A sun lounge with a computer facility offers alternative space. Meals are served in the dining room although residents may if they wish eat in their room and the menu offers a good choice. Light refreshments are offered to residents (and visitors) during the day.

Manorfield provides a friendly service and homely atmosphere for its residents. Manorfields greatest asset is its staff lead by a professional and dedicated Manager. The staff are well trained, positive and treat the residents with care, affection and dignity.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I think my only comments are as follows:
i) The food could be more healthy i.e. no white bread, but I understand the residents may not want this or will have conservative tastes.
ii) My mother has a call buzzer in the corridor outside her room which is loud and annoying, at times particularly as the lady opposite is constantly pressing hers. I think you should relocate it or make it quieter or think of another way of residents calling staff.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Friendly and caring staff. Excellent clean facilities. Plenty of activities on offer every week. Purpose built facility with good security.
Staff have a good understanding of caring for residents with dementia. Residents are able to furnish their rooms if they wish. Enclosed grounds have adequate space for walking around and the well kept fish pond in the main patio area provides interest.
The communal lounge area is not dominated by a blaring television and there is also a pleasant, warm conservatory which is quiet and comfortable with access to a computer for those residents able and inclined to use one.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister has been at Manorfield for almost 4 years and throughout that time she has received professional, kind, caring, patient and all encompassing care. All the staff know all the residents, their particular likes and dislikes, what makes them laugh and what will help them when times are not so good. At all times I am involved and supported by all the staff, welcomed into the home and listened to. I would not hesitate for a moment to recommend Manorfield to both my friends and relatives.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has only been living at Manorfield for a couple of months having gone initially for respite care. The care and attention she has received has been excellent since the moment she arrived. Her mobility, independence and general wellbeing has improved considerably. She enjoys many of the activities and has made new friends. A big thank you to everyone in the Manorfield team for making her transition from home into residential care such a success.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had an unfortunate circumstance of my friend going into hospital, and needed some care for her husband for the time she was going to be in hospital.
We contacted Manorfield to see if they had a room and were able to take him for the time she would be in, by chance they did, so my friend could have peace of mind knowing that he would be well looked after in a wonderful homely environment.
The staff made him very welcome especially as he had never been away from home, they were all extremely kind and very caring towards him, they made him feel as though it was home from home.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Visited this lovely care home recently with a friend. We were greeted by a lovely friendly carer. They showed us to our friend who talked about his home in such a lovely way. We saw the lunch being served and it was off a high quality. Looking forward to visiting again in the summer.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My step-mother has been a resident of the above home for almost 10 years. My father was also a resident there until his death in 2009 and my mother spent 3 month recuperating there after a serious fall. I cannot speak highly enough of the care that they have all received and my step-mother continues to enjoy.
The manager is exceptional, always displaying great kindness and compassion, as do all the staff in my experience. It is a very welcoming, well-run home and I have recommended it several times to friends who now have relatives in there as well.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother came to Manorfield from her home where she had lived for 67 years, so the move was initially quite difficult for her. The staff completely understood her concerns and reassured her every step of the way.
I am so pleased that my Mother now looks at Manorfield as her home and I appreciate the dedication of the staff in making her life safe and comfortable.

How likely would you be to recommend Manorfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

May 2010

Carer of the Year 2010

Recipient: Manorfield

Date: Saturday 15 May 2010

more details

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Care Home Idol 2016

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