2/4 Goffs Park Road, Southgate, Crawley RH11 8AY
Group: Outreach 3 Way
Person in charge: Lisa Oxlade (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Learning Disability
Specialist Care Categories: Down Syndrome • Epilepsy • Profound & Multiple Learning Disabilties
Single Rooms: 18
Shared Rooms: 2
Rooms with ensuite WC: 1
Weekly Charges Guide: Personal Care Single £492 – £710 (These prices are only a guideline, please contact Queens Lodge to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Smoking not permitted • Close to Local shops • Near Public Transport • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Queens Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Queens Lodge has a Review Score of 8.2 (8.227)
The Review Score of 8.2 (maximum of 10) for Queens Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Queens Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Queens Lodge is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.227 Points relating to the number of positive Reviews for Queens Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.4 Target = 0.227
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Barbara C (Sister of Resident) on Saturday 11 November 2017. Relates to October 2017.
My sister attends Queens Lodge for respite throughout the year. Social Services recommended Queens Lodge and I checked it out beforehand and it seemed lovely. Staff are all very nice. She is taken out every day to places she wants to go to. They know her very well and always ensure she has a key to her room and same room, as this is important to her. She has on occasion stayed longer than planned so she could attend parties or events. She loves Queens Lodge, good food and clean. Many staff have worked there years. My sister loves them all and they always make sure she’s happy, highly recommend.
How likely would you be to recommend Queens Lodge? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
Lisa Oxlade, Locality Manager at Queens Lodge responded to this review on 14 Nov 2017:
Thank you for this kind feedback which I will share with the team. The staff team always look forward to her visits here and the positive spirit she brings along, not only to the staff but the other guests we have at the time. She is always a real pleasure to have.
There are currently no Care Home Idol entrants who have performed at Queens Lodge