Owner: Westermain Ltd
Person in charge: Sharon Timmins (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 23
Shared Rooms: 1
Rooms with ensuite WC: 16
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Visiting not restricted. Visitors welcome any time
Parking:
On site parking
Latest Care Quality Commission* Report on Scotch Dyke: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Scotch Dyke is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Scotch Dyke in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Scotch Dyke is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.2 Points relating to the number of positive Reviews for Scotch Dyke is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5 Target = 0.200
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Scotch Dyke has a Review Score of 8.2 (8.200) from 2 Reviews
Review submitted from a Website Submission by Michelle L (Daughter of Resident) on Thursday 19 October 2017. Relates to October 2017.
This is an excellent care home. My Mother has been here almost 2 years. We know my Mum feels happy, safe, loved and excellently looked after by all the staff.
An excellent care home not only for my Mum but for us as a family knowing all these things. We are always welcome to come anytime and they welcome you with open arms and lots of lovely functions, we are always invited.
They do everything to accommodate my mum and us. We cannot praise this care home enough.
How likely would you be to recommend Scotch Dyke? Extremely Likely
Overall Standard
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review submitted from a Website Submission by Patricia W (Daughter of Resident) on Monday 4 January 2016. Relates to October 2015.
Scotch Dyke is a magnificent care home, the manager and all the staff looked after my mother extremely well for 3 years and the whole family had 100% trust and faith in the care provided and always had peace of mind. All essential concerns, i.e. drinks and emergency bell being to hand for the resident was ensured and the bell was always answered within a couple of minutes. The staff always kept the family informed when an necessary and never hesitated to call for a doctor if needed for which I am grateful. The food was nutritious and tasty and entertainment provided. My mother and I would like to thank all the staff for all they did for her.
How likely would you be to recommend Scotch Dyke? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
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