Vanzell Road, Easebourne Lane, Easebourne, Midhurst GU29 9AZ
Vine House is a small, friendly, family-run residential home which has been offering care for older people for over 28 years. Located in the heart of the South Downs National Park, on the outskirts of Midhurst, the home is surrounded by some of the finest British countryside. Conveniently situated on a major bus route, Vine House has easy access to taxis and is in close proximity to a wide selection of shops and amenities.
Vine House is a traditional large family type home with 13 rooms, all equipped with digital television and telephone points. Most rooms include wash basin and toilet en-suite facilities while the remaining two bedrooms have vanity units (wash basins) and have easy access to adjacent bathrooms. A private car park can be found at the rear of the home and there is also ample off street parking available.
Compassionate and caring staff pride themselves on providing a high level of round-the-clock care, catering to residents' needs or offering a friendly chat.
Owner: Andrew Hill
Person in charge: Paul Hickmott (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Admission Information: Private. Ages 75+.
Single Rooms: 9
Shared Rooms: 4
Rooms with ensuite WC: 11
Weekly Charges Guide: Personal Care Single from £750 (These prices are only a guideline, please contact Vine House Older Persons Residence to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Vine House is located on the corner of Vanzell Road and Easebourne Lane,
the A272 Midhurst to Petworth road.
(Between St Mary's Church and Gillhams Service station on the opposite side).
Midhurst 1 mile - Petworth 6 miles - Chichester 13 miles
Visiting:
Always ensure the duty staff are fully aware of your visit.
Please use the "signing in" book located in the hallway by the front door.
Parking:
The home car park entrance is in Vanzell Road.
In addition, there is plenty of off road parking in Vanzell Road.
Latest Care Quality Commission* Report on Vine House Older Persons Residence: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Vine House Older Persons Residence is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Vine House Older Persons Residence in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Vine House Older Persons Residence is calculated as follows: ( (243 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 264 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.382 Points relating to the number of positive Reviews for Vine House Older Persons Residence is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.4 Target = 0.882
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Vine House Older Persons Residence has a Review Score of 9.3 (9.299) from 22 Reviews
Review submitted from a Postal Card by Linda C (Niece of Resident) on Monday 29 January 2018. Relates to August 2017.
From day one my Aunt and family were welcomed into the happy home of Vine House. All the staff are excellent, willing to go that extra mile, making Vine House a warm and homely place to live. The recreational events organised by Vine House are well attended and enjoyed by all. We love the place so much and recommend it, so much so my father is going to put his name down to live there in the future.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Mary W (Daughter of Resident) on Thursday 25 January 2018. Relates to January 2018.
My mother entered Vine House when she had advanced dementia and no longer safe to live in her own home. Sadly it soon became evident that she was close to end of life and stopped eating. Mum's stay in Vine House was only for 7 weeks but for that short time, we were so happy that we had chosen this home, as she was so well cared for. The staff couldn't have done more for her as we all tried to encourage mum to eat. The food always looked and smelt delicious. The management always kept us informed of any changes and did their best to keep mum comfortable and safe. I would have no hesitation in recommending Vine House. It was like home from home. I just wish that mum had longer to enjoy her stay.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Annette H (Daughter of Resident) on Friday 12 January 2018. Relates to December 2017.
My father has been carefully and respectfully looked after by the staff of Vine House since April 2017. The house is always clean and fresh, the food is varied and he is always being offered tea etc between meals. The carers are kind and patient and management listens to any concerns. It is small enough to feel homely and not 'institutionalised'. Couldn't ask for more.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sheila D (Resident) on Thursday 23 March 2017. Relates to March 2017.
Very happy living here and would recommend to others.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sandra B (Daughter of Resident) on Thursday 16 March 2017. Relates to February 2017.
Vine House Older Persons Residence is excellent and caring. Mum loves it here!
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Ann B (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Mum loves it here.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Anne K (Wife of Resident) on Wednesday 15 March 2017. Relates to February 2017.
I am happy with my husband's care. How welcoming they are to me when I visit.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by T R (Son of Resident) on Friday 10 March 2017. Relates to February 2017.
My mother has been in Vine House for 13 years and passed away peacefully on 13th February. The care during the passing years has been exceptional. During the last four weeks when my mother's health declined, the care and consideration from the staff was outstanding.
During her time at Vine House, there were ample things to do in the way of entertainment.
In summary, I would thoroughly recommend Vine House to anyone.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Stanley B (Son of Resident) on Thursday 16 February 2017. Relates to February 2017.
Mum has been a resident for the last two years and since she has been here she has improved no end in health and temperament nothing is too much for the home.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Simon B (Son of Resident) on Thursday 16 February 2017. Relates to February 2017.
Mum has been here for two years and she loves being here. She has improved in health since she arrived, and looks a lot younger and happier.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Trevor N (Resident) on Thursday 16 February 2017. Relates to January 2017.
The Vine House has a very caring, kind and homely atmosphere. The staff are unfailing by welcoming and helpful to family and visitors and residents. The meals are excellent and so is the care.
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Pamela N (Wife of Resident) on Thursday 16 February 2017. Relates to January 2017.
It has a very caring, kind homely atmosphere. The staff are unfailingly welcoming and helpful to family, visitors and residents. The meals are excellent and so is the care.
How likely would you be to recommend Vine House Older Persons Residence? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Janet B (Daughter-in-law of Resident) on Thursday 16 February 2017. Relates to February 2017.
This is a very clean and well run home. The staff are friendly and caring. I have care home experience and recommend Vine House to people I know.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Heather B (Daughter of Resident) on Thursday 16 February 2017. Relates to February 2017.
My mother was in poor health when she first came to stay at Vine House in January 2015 for respite care. The staff have looked after her so well she has stayed as a permanent residence since then. Her health is so good now thanks to the caring, helpful and thoughtful staff and management. Nothing is too much trouble for any of them. Mum considers Vine House as her home from home and loves it. I would recommend the care home, Vine House to anyone looking for care for their elderly relatives.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Lorna F (Daughter of Resident) on Thursday 16 February 2017. Relates to January 2017.
I have found this care home to be excellent. It has really been good for mum. She is really happy there and the staff are happy, friendly and approachable.
The facilities offered are of a high standard and I feel happy in the knowledge my sister is in good safe hands.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Yasmin K (Daughter of Resident) on Thursday 16 February 2017. Relates to February 2017.
My dad is happy at Vine House. I especially like the kindness they show my mum. The staff are very kind to us as a family.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Dave (Son of Resident) on Thursday 11 February 2016. Relates to February 2016.
Very good care for 13 years.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Tim (Son of Resident) on Saturday 6 February 2016. Relates to January 2016.
What really stands out for us is the most friendly warmth of this home - we find that the staff and management couldn't be kinder or more helpful in the way they look after my father and relate to his family and friends when we visit. We always find them cheerful and upbeat whatever the demands of the day bring. They also keep us well informed about his wellbeing.
We have been pleasantly surprised by the range of activities which the home arranges for the residents which enables them to socialise and stimulates their interests (e.g. games and visits by local organisations looking after owls and ponies).
We have always found his rooms clean and it is well furnished. The rooms seem to be well lit with pleasant views over the garden and the surrounding countryside.
Overall we are delighted by the way they are looking after my father and the most pleasant atmosphere of the home together with its location.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rose (Daughter-in-law of Resident) on Tuesday 26 January 2016. Relates to December 2015.
Mother-in-law moved into Vine House in October, when she was unable to look after herself in her flat. She is very happy and we are confident that she is getting the best care possible. The home is small and all the staff are very caring and know mother-in-laws likes and dislikes. She is in the best possible place for her needs.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by E B (Resident) on Tuesday 26 January 2016. Relates to January 2016.
I have been a resident at Vine House for a year now and it is home from home for me. All the staff are very friendly and caring and cannot do enough to make my stay comfortable and enjoyable, nothing is too much trouble.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Louise S (Daughter of Resident) on Tuesday 4 August 2015. Relates to August 2015.
Mum's been in here for years now and, as the Manager said, is part of the furniture! At almost 84 she's more on the ball than us, on account of the home cooking and copious cups of tea. She enjoys lively banter with all the staff, especially the Manager who is in-house court jester as well as Manager! They had owls in to visit yesterday and mum loved them and is looking forward to their return visit for the annual August garden party! Vine House is a cosy home from home and we're always sad to leave!
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Stephen (Nephew of Resident) on Tuesday 4 August 2015. Relates to August 2015.
My aunt initially came to Vine house for a respite stay but settled in very quickly and is now a permanent resident. The primary impression I have of Vine House is that of a home not a hotel. Everyone is friendly and the staff really care about the residents. My aunt commented that the food is "like a restaurant" and enjoys her food. Her room is very nice but she spends most of her time in the sitting room as she likes the company of the residents and the staff.
As a visitor I am always welcomed and know most of the staff by their first names. The management organise various visits from local schools and the like to interact with the residents and encourage them to partake in the activities.
My aunt resisted our suggestions to enter a home for a long time but now she is very content and I am confident that she is the hands of genuine, professional and caring people who do their utmost to look after her.
How likely would you be to recommend Vine House Older Persons Residence? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
Recipient: Vine House Older Persons Residence
Date: Thursday 01 Feb 2018
April 2017
Recipient: Vine House Older Persons Residence
Date: Saturday 01 Apr 2017
February 2016
Recipient: Vine House Older Persons Residence
Date: Monday 15 Feb 2016
Job Title: Manager
Joined: 2017
Description:
Paul has worked in the health and social care sector since leaving school some 20 years ago. He originally started at ground level, as a care assistant, and has worked his way up to the position of Manager.
Paul has an excellent track record and enjoys a high profile amongst his peers.
Paul beat off fierce competition to land the Registered Manager role at Vine House. His outgoing, friendly personality has made him a huge hit with residents and staff alike.
Job Title: Deputy Manager
Joined: 2015
Description:
Karren has worked within the care sector for most of her working life; starting as a care assistant she quickly rose to the level of Deputy Manager.
She has built an excellent care reputation forging lasting strong relationships with community leaders and other health professionals.
Karren is currently studying towards the Diploma in Leadership Health and Social Care.
Job Title: Registered Provider
Joined: 2013
Description:
Andrew has over 20 years of experience in business management and service delivery across a number of highly regulated, high expectation customer service industries.
He has worked along side his father, Alan Hill (Founder and Provider) at various times since the Home was established 26 years ago. Andrew is currently studying towards the Diploma in Leadership in Health and Social Care and also holds several other management recognized qualifications and has undertaken mandatory and further social care training. He is well known and respected by other health professionals in West Sussex and further afield.
There are currently no Care Home Idol entrants who have performed at Vine House Older Persons Residence
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vine House Older Persons Residence to verify any information. Our terms and conditions can be viewed here. Vine House Older Persons Residence has an Enhanced Service – more info.