Vine House Older Persons Residence

Vine House has become my mum's home. The staff are very friendly & helpful and alot are now mum's friends & ours. They are always willing to assist mum & treat her with dignity & kindness. The food is good home cooking & tea & coffee are always available. Home is always clean & tidy & mum is always able to have a friend to lunch if she wishes.

A dear was a respite care resident at Vine House, while he recovered from surgery. I have been so impressed by the standard of care it is exemplary. The staff are so attentive and caring. Nothing appears to be too much trouble. I have a lot of experience of social health care settings and Vine House is undoubtedly top.

11 out of 10 always, first class service.

After seeing my mother-in-law so happy for the time she's been in Vine House, that tells it's own story. She loves everything about it. The friends she's made with the staff and owner, the activities are fun and also friends amongst the residents. The atmosphere is just so friendly and calming. It's the happiest I've seen her in years, she's just so content.

The care and compassion that were given to both family and the member of my extended family who was receiving end-of-life care at Vine House was wonderful. Nothing appeared too much for the staff and they regularly checked if anyone needed anything. As well as taking time to explain in a sensitive way what could be expected of someone whose loved one was dying.

Vine House has created a special place for my mother-in-law. Within two weeks she was calling it home - the staff from carers, chefs and management really want her to have a great day and just be happy - her room is bright and airy and spotlessly clean - and we can visit any time of day. With the home under new management - lots of things are happening to encourage her out of her room and create a social atmosphere which she was lacking at home - the smile on her face, when we visit, says it all - she's found somewhere to feel safe and looked after - what more can you ask for in a home for your loved one.

Mum entered the care home in May. She had for a long time been very much against the idea of moving into a home but her care needs developed to such an extent that the hospital said it was the only option. All her fears (and ours) evaporated very quickly. She was welcomed as though into a family and the care she has received has been exemplary. Nothing is too much trouble either for her or those visiting - who are welcomed at any time with a cup of tea or coffee. Their individual wants and needs are catered for and I have seen nothing but compassion and kindness. Mum has dementia and is encouraged to participate in activities downstairs but equally those residents who prefer the privacy of their own rooms have the freedom to do what they want. I have witnessed how quickly the staff respond to the buzzers of residents who choose to stay in their rooms - always quickly and with a smile.

Vine House is a small home and because of that it has a very homely feel, and manages to treat all the residents as individuals. My mother has been a resident for 18 months and her care has been excellent. All the staff are very caring and thoughtful; they manage to adapt the daily care needs they provide to how she is feeling on that day. Nothing is too much trouble. I'm always kept informed of issues regarding my mum's care, and I'm given a warm welcome when I visit.

Excellent care, brilliant staff. Very happy with every aspect.

Vine House has exceeded my expectations of how wonderful a care home can be. It's always clean and tidy and so is my dad! The staff are all fantastic and have a great relationship with my dad. It's a pleasant atmosphere to be a part of when I visit. The manager is doing a fine job! She is clearly passionate about her work and cares for residents and their relatives.

All really perfect, couldn't wish for better. Thank you all.

I highly recommend Vine House, the staff are amazing and take great care looking after Mum's needs. The quality of care is very good, her room is lovely and the food looked delicious. I also 100% know she's being looked after properly and feel she is very safe.

Very impressed with the care and friendliness of all the staff. Mum has been treated with dignity, and nothing has been too much trouble to ensure that she is settled in. Her large family enjoy the freedom to come and go whenever works for us. Cannot speak too highly of this residence.

The care that my mother has had is excellent. The staff at Vine House are knowledgeable, professional, caring and compassionate . I know that my mother is happy, cared for and in safe hands. A huge relief as I do not live in the UK. The atmosphere in Vine House is warm and welcoming and reflects the very nature of the home.

Everyone who works in Vine House Older Persons Residence are stars.

My mother was a resident at Vine House Older Persons Residence for nearly seven years. The care and love that she received was exceptional. Sadly, She recently passed away after a short illness. The care that she was given in her last few days was truly remarkable. Myself and my two sisters were able to stay with her, day and night and the care staff made us feel very welcome and not only cared for our mum in such a compassionate way but also supported us with any physical and emotional needs. All staff went the extra mile to ensure that this very sad and emotional time was made just that little bit less difficult. The carers at Vine House are an incredible team who cares for all their residents with compassion and dignity. Not only are these very special people amazing carers but over the past seven years or so, became great friends with Mum and all our family and I will never forget them. Thank you from the bottom of my heart.

I cannot express how amazing the staff are at Vine House, over the years and our regular visits, we have grown to feel they are friends. No time was more apparent than in the last few months of Mum’s life, when palliative care was excellent, giving Mum and her family so much comfort at a very difficult time. We will never forget this exemplary care.

He sadly passed in November last year peacefully and l take comfort in the fact he had such a comfortable stay.

I would have no hesitation in recommending Vine House to anyone looking for reliable, considerate and professional care for a loved one.

The standard of care, food, hygiene and patient dignity was excellent. The only reason for ticking the 'good ratings' was because I didn't have experience of them! I would choose to go there should the need arise.