Excelcare Aliwal Manor Care Home

Since the moment my dad was to be placed at Aliwal Manor the care of the staff has been great, from liaising with the hospital, his GP, and the family. His respite care has helped him enormously. He is treated with respect and dignity. The food is very good and they cater for his food allergy well. Happy to recommend to others in a similar position who need residential care, whether it be short or long-term.

The care my mum receives is amazing. The staff are compassionate, understanding and so friendly. I'm informed about my mum and kept in the loop. I can't praise the staff at Aliwal Manor enough.

Since coming to Aliwal Manor my father looks really well looked after. Extremely pleased with the care Dad receives. Staff and management are very pleasant and helpful.

My mum came to Aliwal Manor after discharge from hospital for Interim Care. Unfortunately, Mum was unable to benefit from all their amazing care, in as much as she is now end-of-life. Nevertheless, I am really impressed and truly grateful for their kindness and compassion. Nothing is too much trouble.

My family and I are most satisfied with Aliwal Manor Care Home. The staff are very caring and meet all our Mum's needs. The standard of food is highly recommended. Cleanliness throughout the home is first-rate. We have always found the Manager to be most helpful and easy to talk to. We find all the staff most approachable and willing to help with any queries one might have. Throughout Covid, they have managed extremely well although like every other home all entertainment brought into the home weekly had to stop but the lifestyle co-ordinator has kept all residents very happy and busy with lots of activities to ensure they get regular stimulation and exercise as well as many games and much laughter shared with other residents whilst taking part.

The staff are very friendly/caring and professional.

My auntie was so looked after, it was like she had extended family with all of the carers. She was so happy. When my auntie passed away in June the carers went above and beyond, not just for my auntie but for myself too. My auntie's dementia needs were always met and always with a smile. When I was with her and a carer walked in she welcomed them with a lovely smile, she loved them all and she used to tell them that too. It’s never easy having a loved one in a care home but here, it was the perfect home in all areas. A big thank you to you all, you are all amazing.

My Nan is very happy at Aliwal and is full of praise for all the staff. There is always something fun and engaging for all the residents, and Nan sometimes participates which is keeping her stimulated. Well done all that work at and run this loving care home.

I cannot fault the care given on a daily basis to my Mum, the care and compassion is exceptional. All the staff are amazing and so dedicated to their jobs displaying caring qualities above and beyond. They have kept our loved ones safe throughout the pandemic and continue to do so. The residents and staff are always happy and this is down to the dedication of all the staff in keeping them motivated and having fun encouraging residents to participate in the activities on offer. Thank you for providing my Mum with a loving and caring home, I can rest assured she is in safe hands 24/7.

I am very happy with the care my Nan receives, she has praised all the staff herself and is very happy here. The staff are professional friendly and helpful. They have also been very vigilant during the pandemic making sure the residents stay safe during visits.

Treated with nothing but exemplary care, kindness and dignity. Whilst only there for 12 weeks I was made to feel very welcome by the wonderful staff and residents add my every need catered for. I would also say that the quality of the meals provided was excellent - worthy of any restaurant.

Although dad's time at Aliwal Manor was short, the care he received was excellent. Knowing he was so well looked after gave us peace of mind, for which we are so thankful. We have nothing but admiration for all the staff at Aliwal Manor, they are fabulous.

Always responsive and understanding. The staff are kind and always show empathy. The manager and deputy manager are very easy to talk to and always ready to discuss any concerns. I know mum was well looked after and happy at Aliwal Manor.

My mother has been in the home for three years and I have only my heartfelt thanks to each and every one of the staff. I have always felt welcome, they are lovely to my mum and keep me involved with the home and my mum's care.

Have been seeing my mum for three years in this home; she has always been looked after and still is. All the best for the future.

Excellent care home with friendly kind staff, lots of activities and excellent food. I think a little more care on the laundry would be good. But apart from that no complaints.

Highly recommend.

Always very friendly and helpful. Treat residents with great care.

Always feel welcome. Staff are very helpful and pleasant, communication has been great during Covid-19 well done to everyone and thank you.

Aliwal Manor have managed the coronavirus situation very professionally.