The Hillings

Grenville Way, Eaton Socon, St Neots PE19 8HZ

The Hillings is tucked away at the end of a tranquil cul-de-sac in a quiet residential area. The property is surrounded by an area of lawn and there are four courtyard gardens are stocked with colourful shrubs and plants that give year round interest, particularly to those that have a love of gardening.

This purpose built home consists of seven wings, namely Aster, Bramley, Clover, Daisy, Evergreen, Foxglove and Gardenia that are arranged around well stocked courtyard gardens. Accommodation is offered in bedrooms that are spacious and well furnished although residents are encouraged to bring items of their furniture and possessions with them, so that they can create a true home from home. Each wing at The Hillings has a large lounge/diner where residents meet to socialise and share meals. There is also a bright and warm conservatory, which is a popular place to chat with friends.

Residents are regularly assessed to ensure their needs are met. Appointments can be arranged with an optician, dentist, and chiropodist to visit. The home has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious snacks throughout the day and meals with special diets can of course be catered for.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

There is a purpose built Activity Centre where Residents can take part in as many or as few activities as they like.

Family and friends are always welcome at The Hillings and professionals value their involvement in resident’s care. Above all, they promote individual choice in a caring environment that is free from stress or worry.

Group: Healthcare Homes Group Ltd

Person in charge: Deb Wiltshire (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 30

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Hillings: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for The Hillings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for The Hillings in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.577 for The Hillings is calculated as follows: ( (188 Excellents x 5) + (105 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 305 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.903 Points relating to the number of positive Reviews for The Hillings is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 13 Reviews ÷ 14.4 Target = 0.903

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Hillings has a Review Score of 9.5 (9.480) from 26 Reviews


Average Ratings

  • Excellent
    15
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Hillings?

  • Extremely LIKELY
    23
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to The Hillings

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    6
  • Son of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Mum had experienced two periods of respite care in two different care homes, but The Hillings is far better than both and I am very happy with our decision to choose it as her home once she needed permanent residency. What I particularly like is the welcoming atmosphere, the empathy shown to residents by the staff and the standard of cleanliness.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.4 out of 5

Under unexpected circumstances, we were treated with friendliness, compassion, understanding and care.
All my husband's problems were dealt with in a professional way with reassurance.
The home overall had a warm friendly feeling and you were always greeted with a hello.
I would have been happy for my husband to have stayed but his increasing needs from his illness resulted in a move.

How likely would you be to recommend The Hillings? Likely

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Average Rating:   4.2 out of 5

My Dad went to Hillings for a respite stay following 3 months in hospital. Unfortunately, his health deteriorated and he passed away about 10 weeks into his stay.

We found the carers looking after him to be very compassionate and caring, nothing was too much trouble and they took a genuine interest in his well-being. The senior carers were just the same as were the management team.

The home had a very good working relationship with both district nurses (who were excellent) and my Dad’s surgery which proved to be a real benefit. They also had a very good working knowledge of hospital procedures which was a real help when arranging ambulance collection etc.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.4 out of 5

My mother has been here for over a year. Staff are very kind, care is very good. Everyone is very friendly and do all they can to ensure all residents are looked after.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.3 out of 5

My mum has been living in The Hillings residential home for the past two years and in all that time, has been treated with respect from the staff.

The atmosphere is happy as many activities and outing are organised. Staff are caring and always visible and available.

Would definitely recommend.

How likely would you be to recommend The Hillings? Likely

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Average Rating:   4.4 out of 5

Although my mum only stayed for respite care, everyone we encountered was really friendly and welcoming. Very impressed with how she fitted in, which made our holiday enjoyable in the knowledge she was being well cared for.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.6 out of 5

Since my mum has been in The Hillings, she has been so much better, her health is so much better and she hasn't had to go into hospital. Her mental health seems better than when she was living on her own. She is now always clean and tidy.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   5 out of 5

I find this care home a very suitable place for my mother (aged 95) who settled in very happily 4 months ago. The staff are very friendly and helpful at all times. The food is good and it's all very clean and tidy at all times. Mothers clothes are always clean and fresh.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   5 out of 5

My mum passed away on 1st March 2017. She was well looked after.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4 out of 5

My mother was a resident of The Hillings after being discharged from the hospital, having been diagnosed as suffering from Dementia and most likely Alzheimers. During her stay having had a severe fall she was placed in a Dementia unit having lost a major amount of weight and was expected to die in a few months.
Due to the care of the sympathetic staff and the long-standing carers my mother out on weight and became more animated in herself. A lot of the change was also down to the 2 staff who dedicated their time to entertain the residents. They should be commended for their dedication, particularly, with at times a lack of managerial support.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.2 out of 5

Deb Wiltshire, Home Manager at The Hillings responded to this review on 27 Jul 2017:

Thank you for your comments and I am really pleased that you have been happy with the care of your Mother whilst staying at The Hillings. I would welcome a meeting with you to discuss the concerns you raised around support of management.

My father was cared for 2 and a half years at The Hillings. Despite his moderate dementia, he had developed an excellent rapport with his carers. He loved their kind attention to his welfare, keeping him clean and well fed. He was in his last months happy to be in his own room where staff were always popping in to see him. The loving care he had as he was dying was second to none with staff sitting with him and talking to him, even though he was too drowsy. He could not have had a better passing with expert relief from any discomfort.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.5 out of 5

I can only praise all the staff at The Hillings for the wonderful care and attention they all gave to my brother during his stay at the home until he passed away in December 2016. He was at the home from September 2016 until his passing.

Every care was taken when he had hospital appointments and a carer was with him at all times.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.6 out of 5

My experience of The Hillings is it is a happy environment and the staff are very caring. I have no complaints.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   5 out of 5

The home is nice. All staff are very friendly and helpful and I enjoy the weekly chair exercise class.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   5 out of 5

I am very satisfied with living here.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.8 out of 5

I am very happy here. I think the staff are very good always thankful.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.9 out of 5

I do enjoy the activities and the company of the carers. I have a good laugh with the staff.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.9 out of 5

Over the last 4/5 years, The Hillings Care Home have looked after my mother and my recently deceased father. The staff in all departments from the management to senior carers, carers, admin, domestic, laundry, activities, handy-man have shown compassion and couldn't be more helpful in what has been a stressful time.
They have all done their utmost to ensure both parents were settled in and that they are safe. The meals are appetising, if you want a picture put up the handy-man will put it up straight away, activities are available with a weekly rota up with whats on for the week.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   5 out of 5

This is a local care home to myself. My mother has been in here for a year and a half. She is settled there. It is a kind caring helpful friendly place to be. Staff are friendly and helpful. Senior staff will sort out situations efficiently. The home is large with individual named areas with a lounge, bedrooms and a kitchen. A great place to get support for a loved one with needs.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   3.8 out of 5

After visiting other care homes,The Hillings, situated at the end of a quiet cul de sac and built all on one level, was the first choice for Mum.

The manager’s door is always open, enabling family to speak about any concerns.

Administration is excellent. All emails are responded to quickly.

I am notified of any medical problems and any medication that has been prescribed.

I have peace of mind knowing that The Hillings security and safety procedures do not allow anyone to enter the premises and vulnerable residents cannot leave the building.

Staff are friendly, approachable, have a natural caring nature, smiling faces and always willing to comply with family wishes and requests.

My Mum has advanced dementia, is well cared for, and receives regular hairdressing and chiropody.

Her room is a good size, with a large window. Her en suite is always clean.

She is happy in her environment and enjoys time spent talking and laughing with the carers.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4 out of 5

The Hillings is a wonderful care home with staff who treat my uncle with great care and dignity. Nothing is ever too much trouble and he lives in what I feel is a loving family atmosphere. I am so pleased he is able to spend the rest of his life in such a lovely place.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.8 out of 5

Have found the carers tend to the residents very well and try to comfort any of them when they become extra confused or stressed. The home meets staff numbers set by CQC but like everywhere, more carers would help everyone.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.4 out of 5

Mum has been a resident for 9 years. The Hillings is her home. The staff are very caring and treat her as a loved one. Problems/issues to date have been minor, rare and resolved!
My review is honest and succinct.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.2 out of 5

Since visiting my sister last November I have been very impressed with staff members. Some go the extra mile. I have been quite ill myself and some visits take twice the time to come here. I travel and staff will always offer me a hot or cold drink on arrival. They bring me up to date on my sisters progress and well being. I wish all homes could be as excellent as this one.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   4.7 out of 5

As far as I am concerned I am very happy living here.

How likely would you be to recommend The Hillings? Likely

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Average Rating:   4.8 out of 5

The overall care of my father has been excellent. The staff are kind, caring and professional in all aspects. His room is always spotlessly clean and the food provided is always very acceptable. He has a very good relationship with all the carers and they treat him with affection and dignity. My only one concern is that at times I have felt that the staff are stretched and that additional staff might ease the load.

How likely would you be to recommend The Hillings? Extremely Likely

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Average Rating:   5 out of 5

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