
Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.
Care at The Hillings is centred around the individual. The dedicated team is...
Care Provided by The Hillings
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hillings for full pricing details and T&Cs.
Contact The Hillings to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Tracey Morris (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 1
Room Information
- Single Rooms (72)
The Hillings Reviews (100)
The Hillings has a Review Score of 9.6 (9.564) out of 10, based on 28 reviews in the last 2 years.
Over all time The Hillings has 100 reviews.
My mum loves it at the Hillings which helps enormously. We've had a few health issues but they have all been supportive were they can. The senior staff especially have been fabulous. The activities team also do a brilliant job especially vicky who mum loves her painting her nails. Also a big shout out to the on sight hairdresser. She is so lovely with all the residence and for mum it's the highlight of her week getting her hair done.
Thank you for your kind words, I will be sure to pass on your kind words
My mum has been at The Hillings since December 2025, the staff are all amazing, cannot fault them at all. They made everything easy, in a very difficult situation. They are so kind, helpful and listen to us as a family. Once my mums property is sold she will definitely become a resident. Thank you.
Thank you, i will pass your lovely words to the staff
Cannot speak more highly. My mother is very happy at The Hillings and they offer exceptional care. The food is tasty and nutritional. Activities are arranged almost every day. It is so nice to see know she is looked after. Thankyou
Thank you for this lovely review, its nice to know when we are doing a good job and i will pass this on to all my team.
Tracey and her team were amazing. You have no idea how hard that move is but they were all 100% supportive. We only moved mum to have her closer to family.
thank you so much for this lovely review, it makes me feel so warm inside, i will be sure to let the team know and pass on your lovely feedback to them.
My mother has been a resident for over three years. I have never had to complain or ask question to her care. The whole team are exceptional and unique, they provide care and love for my mother and I am blessed to have her in that home.
thank you so much for this lovely review , i will be sure to pass on to the team
We are very pleased with the care and support that my father has received in his time at The Hillings. The staff and managment have gone out of there way in caring for him.
Thank you for these kind words and i will make sure i pass on your comments to the staff team
My Dad spent almost 3 years there before he died there in November this year. He had dementia and his condition deteriorated over the time he was there, so care needed to be adjusted to suit his needs over time.
The staff and management have provided excellent care and support. The manager is very strong, she has an excellent understanding of the position of relatives, as she has been there herself, and she listens to all feedback. Not every single thing has been perfect over the period, but if I've had any concerns or suggestions, she's acted on them quickly and changes have been made.
There have been many carer and other staff over the 3 years but no one has made me feel that my feelings weren't valid, or that my Dad didn't deserve the very best care. Even when stretched, the carers have had a smile and treated Dad like an individual.
Living with a relative with dementia is very challenging and the Hillings supported us through that.
Thank you for this lovely review i will pass on the lovely comments to the staff team.
Walking into The Hillings is very welcoming. Laura, Tracey & the team went above and beyond for both my parents who had dementia. They treated them with love and respect for which we will be etenally grateful. 10 stars.
Thank you so much for these lovely comments and i will be sure to share these comments with my staff team, it was a huge pleasure looking after both mum and dad.
We were allowed to visit any time and felt welcome. In the covid years we had visiting in cabin/ window visits, open air for which we were very grateful.
Thank you for this lovely review i will make sure all the staff are informed.
Cannot speak highly enough of Hillings. My dad spent 2 weeks here for respite! The staff are all wonderful, caring, kind, funny and comitted, from the carers to management. Day one they made dad feel cared for important aswell as family members and put them at ease! Always very informative by telephone whenever we needed to be updated. I would recommend Hillings highly.
Thank you so much for these lovely comments, i will pass them onto the staff team.
My mum was cared for by caring and compassionate staff, they soon got to know her and her wishes and requests were catered for in a person centred way. Staff were friendly and approachable. The seniors always communicated well informing me of any changes in mums health, willing to give time to us when we visited. Sadly mum deteriorated soon after becoming a resident, the loving, caring, dedicated staff looked after her excellently. The respect shown when mum died was of the highest class. Well done Hillings staff so professional.
Thank you so much for these lovely kind words, i will pass on your kindness to all my staff team.
Thank you to each and every member of the team for what you did for our mum.
Thank you for this lovely review and I will pass on all your kind words to the staff team, I am so proud of all the staff that work at The Hillings.
I'm so full of gratefulness and euphoria, for what God has done for me. I am so thankful for the staff at The Hillings for the continuous care and attention, given to me and all the residents. One happy resident.
Thank you for these lovely kind words, i will pass this on to the team.
My mother was only been in the home a few weeks but the staff have been very caring and settled her in very well. My mother suffers from anxiety + dementia but has told us she feels safe there and that everyone is very nice. That is what we wanted to hear from our mum. She is starting to get involved in activities which is great as we want her to integrate. Overall we are very happy with the Hillings.
Thank you for these kind words and i will pass these on to my care team who do an amazing job every day
Honestly, Dad loves it here and considers it to be his home. There are some especially warm and kind staff who take care of him and, because I live so far away ( the US ), it is such a comfort to know he is in such good and caring hands.
One of the senior carers is a shining star. She talks to myself and my siblings as if Dad is the only person there and is such an advocate for him. She is amazing.
I'm so very glad that Dad gets to call the Hillings home and I think he is too!!
Thank you so much, for such a heartfelt review, I will pass on all these lovely words to the staff team.
Dad is very happy at The Hillings. He has lived there for nearly 3 years and has an obvious affection for the kind people who look after him. A big 'thank you' to one staff member in particular who always has time to discuss his care with us and is determined to get him moving again after his recent hip operation.
Thank you for these lovely words, I will be sure to pass them on to the staff team.
I particularly like the fact that the property is on one level and has small individual lounges which allows residents and carers the opportunity to develop a more personal relationship with each other.
The staff are incredibly friendly, compassionate, and professional, and the management team
are always willing to listen and provide thoughtful advice on my mother's care
Our mother is very happy at The Hillings and enjoys the activities, especially the keep-fit sessions and the lively singalongs, whether with the staff or visiting entertainers.
Our resident has been there 3 years + and over time up and down. Staff have clearly got to know her very well and do the best they can to support her. Thank you.
Thank you for your review, I will pass on your positive comments to the staff.
Three Words: Avoid, avoid avoid! If you love and care about your family member, do not put them in this institution. There is no stimulation, everything is a smoke screen even the picture on the website is carefully selected and do not represent the true aesthetics? The basic needs of any resident are all compromised. A large proportion of the staff do not have a good grasp of English and are difficult to understand, let alone an elderly person with poor hearing which, is one of my main concerns in the event of relating 'accurate' information in emergencies. The incompetence of this home is all down to management who is the biggest gaslighter, she should be a Politician?! This institution is only interested in money which is not invested into the residents for anything! My mother does not even have double glazed windows in her room and she's 95 yrs of age. Previous drafts not noticed for months by management? It is old and dated. The word 'Care' home is questionable?
Very happy with everything. Nan seems happy, staff always welcoming towards me. Seems an excellent selection of activities and the food seems top notch.
Thank you for this lovely review, I will pass your lovely comments over to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for The Hillings.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for The Hillings.
Meet the Team (4)

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.

``I started working at The Hillings in January 2012. We are all very close here, and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager are: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``
Frequently Asked Questions about The Hillings
What types of Care is The Hillings registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Hillings have?
There are 72 Single Rooms.
What are the Facilities & Services at The Hillings?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is The Hillings to the centre of St Neots?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hillings to verify any information. View our terms and conditions. The Hillings has an Enhanced Service -more info.