The Hillings, St Neots, Cambridgeshire
The Hillings, St Neots, Cambridgeshire
The Hillings, St Neots, Cambridgeshire

The Hillings is tucked away at the end of a tranquil cul-de-sac in a quiet residential area. The property is surrounded by an area of lawn and there are four courtyard gardens are stocked with colourful shrubs and plants that give year round interest, particularly to those that have a love of gardening.

This purpose built home consists of seven wings, namely Aster, Bramley, Clover, Daisy, Evergreen, Foxglove and Gardenia that are arranged around well stocked courtyard gardens. Accommodation is offered in bedrooms that are spacious and well furnished although residents are encouraged to bring items of their furniture and possessions with them, so that they can create a true home from home. Each wing at The Hillings has a large lounge/diner where residents meet to socialise and share meals. There is also a bright and warm conservatory, which is a popular place to chat with friends.

Residents are regularly assessed to ensure their needs are met. Appointments can be arranged with an optician, dentist, and chiropodist to visit. The home has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious snacks throughout the day and meals with special diets can of course be catered for.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

There is a purpose built Activity Centre where Residents can take part in as many or as few activities as they like.

Family and friends are always welcome at The Hillings and professionals value their involvement in resident’s care. Above all, they promote individual choice in a caring environment that is free from stress or worry.

Group: Healthcare Homes Group Ltd

Person in charge: Deb Wiltshire (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £600 – £900

Facilities & Services: Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Hillings: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 The Hillings has a Review Score of 9.5 (9.490)

The Review Score of 9.5 (maximum of 10) for The Hillings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for The Hillings in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.587 for The Hillings is calculated as follows: ( (104 Excellents x 5) + (57 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 167 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.903 Points relating to the number of positive Reviews for The Hillings is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 13 Reviews ÷ 14.4 Target = 0.903

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Hillings?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Hillings

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    5
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I have and am having a pleasant experience staying at The Hillings.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very satisfied with living here.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am very happy here. I think the staff are very good always thankful.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I do enjoy the activities and the company of the carers. I have a good laugh with the staff.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over the last 4/5 years, The Hillings Care Home have looked after my mother and my recently deceased father. The staff in all departments from the management to senior carers, carers, admin, domestic, laundry, activities, handy-man have shown compassion and couldn't be more helpful in what has been a stressful time.
They have all done their utmost to ensure both parents were settled in and that they are safe. The meals are appetising, if you want a picture put up the handy-man will put it up straight away, activities are available with a weekly rota up with whats on for the week.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a local care home to myself. My mother has been in here for a year and a half. She is settled there. It is a kind caring helpful friendly place to be. Staff are friendly and helpful. Senior staff will sort out situations efficiently. The home is large with individual named areas with a lounge, bedrooms and a kitchen. A great place to get support for a loved one with needs.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

After visiting other care homes,The Hillings, situated at the end of a quiet cul de sac and built all on one level, was the first choice for Mum.

The manager’s door is always open, enabling family to speak about any concerns.

Administration is excellent. All emails are responded to quickly.

I am notified of any medical problems and any medication that has been prescribed.

I have peace of mind knowing that The Hillings security and safety procedures do not allow anyone to enter the premises and vulnerable residents cannot leave the building.

Staff are friendly, approachable, have a natural caring nature, smiling faces and always willing to comply with family wishes and requests.

My Mum has advanced dementia, is well cared for, and receives regular hairdressing and chiropody.

Her room is a good size, with a large window. Her en suite is always clean.

She is happy in her environment and enjoys time spent talking and laughing with the carers.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Hillings is a wonderful care home with staff who treat my uncle with great care and dignity. Nothing is ever too much trouble and he lives in what I feel is a loving family atmosphere. I am so pleased he is able to spend the rest of his life in such a lovely place.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have found the carers tend to the residents very well and try to comfort any of them when they become extra confused or stressed. The home meets staff numbers set by CQC but like everywhere, more carers would help everyone.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Don't Know

Staff are approachable and caring. Friendly towards visiting families. Food good and staff are constantly aware of sensitivities towards dietary needs.
My Mum was very worried about going into a residential home and wanted to stay independent but her age was against her. The staff have been very welcoming and appreciative of this. Would recommend.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been a resident for 9 years. The Hillings is her home. The staff are very caring and treat her as a loved one. Problems/issues to date have been minor, rare and resolved!
My review is honest and succinct.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since visiting my sister last November I have been very impressed with staff members. Some go the extra mile. I have been quite ill myself and some visits take twice the time to come here. I travel and staff will always offer me a hot or cold drink on arrival. They bring me up to date on my sisters progress and well being. I wish all homes could be as excellent as this one.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As far as I am concerned I am very happy living here.

How likely would you be to recommend The Hillings? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The overall care of my father has been excellent. The staff are kind, caring and professional in all aspects. His room is always spotlessly clean and the food provided is always very acceptable. He has a very good relationship with all the carers and they treat him with affection and dignity. My only one concern is that at times I have felt that the staff are stretched and that additional staff might ease the load.

How likely would you be to recommend The Hillings? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for The Hillings

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Hillings