
Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.
Care at The Hillings is centred around the individual. The dedicated team is...
Care Provided by The Hillings
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hillings for full pricing details and T&Cs.
Contact The Hillings to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Tracey Morris (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 1
Room Information
- Single Rooms (72)
The Hillings Reviews (100)
The Hillings has a Review Score of 9.6 (9.564) out of 10, based on 28 reviews in the last 2 years.
Over all time The Hillings has 100 reviews.
Can't really fault The Hillings. It may not be the newest care home in St Neots but it doesn't have a high turn over of staff and care given is excellent.
Staff take time to find out about each resident and sit and talk to them.
Thank you for this lovely review and I will pass on your comments to my staff team.
An excellent care home with great, caring staff, very helpful.
Thank you for this lovely feedback, I will pass it on to the team.
The staff are lovely, efficient, kind and helpful.
Feel relieved to find a home I know Mum is safe.
Thank you for this lovely review, I will pass on your review to the team.
All in all it's brilliant here. The carers and seniors treat us with care and respect. The food is good and the entertainment is good and we do lots of different things.
it makes me so happy when our residents are happy and feel safe in our care.
My mum has now been in The Hillings for about 6 years. Although she has got worse healthwise, her care has been great. I am always kept informed even if she gets a bruise. The staff are all amazing and the head of care is fantastic. Always tells me what is going on with my mum so I can not fault her or any other staff. I am glad she is at The Hillings.
Thank you for this lovely review and I will pass on your kind words to the team.
I cannot fault the care and staff at The Hillings. Mum is really happy there and that makes us all happy. Mum enjoys the food and entertainment a lot. An overall excellent care home.
Thank you so much and I will pass this on to all my staff here at The Hillings.
My dad has been in The Hillings for over 3 years now and he is very well looked after there. He is kept clean and comfortable and he feels safe and relaxed there. His room is always clean and at a comfortable temperature for him. He likes attending some of the activities such as bingo, chair exercises and communal movie watching. Placing Dad in a care home was a last resort as he became too frail to continue living with us. I'm glad we found him somewhere where we are confident he is being well cared for and would recommend The Hillings if you have a relative who requires a care home.
Thank you so much for this lovely review, I will pass it on to the staff.
The Hillings Care Home has been excellent for this resident. She has settled in well thanks to the excellent caring staff. Not an easy job but have gone out of their way to help her. She is treated like a member of the family.
Thank you for this lovely review, we do pride ourselves on being like one big family. I will pass your comments on to my lovely team.
From the first day, time was taken to understand likes, dislikes, and interests and his love for music was soon recognised. My brother enjoyed his food and looked clean and comfortable during our visits. We always felt welcome and knowing he was in such a warm and kind environment gave us peace of mind.
From beginning to end, the staff were incredible. Their dedication and kindness will forever be remembered and appreciated by our family.
Thank you so much for these lovely kind words, I will pass on your kind words to all the staff.
It does not even deserve 1 star. Do yourself a favour and avoid The Hillings Eaton Socon.
We are extremely proud of the care that we deliver at The Hillings and the feedback we have always received about the Hillings reflects this. We would stress that we have consistently provided accurate information to both yourself and to the Local Authority. All financial transactions are...
My brother has been in The Hillings for two years. The reason for leaving is mostly so he can be nearer to family. During this time he has been happy but sometimes needed more stimulation. He was sad to leave as was very fond of the staff.
Thank you for your lovely review, it was sad to see your brother leave and we all miss him very much, I will be sure to pass on your comments to the staff team.
On every occasion, we visit the staff are welcoming and friendly. There is a very homely atmosphere in the building. The staff are very kind, caring and professional treating the residents with dignity. The home manager and deputy act on any concerns we have. We are very happy with the care my brother-in-law receives living at The Hillings.
Thank you for this lovely review; I will be sure to pass it onto my staff team.
I am so grateful to the team for their kindness and care they give my dad.
Thank you so much for these lovely words, I will be sure to pass them on to my fantastic team.
A fantastic home providing excellent care with all staff working to a very high standard and are all really one big family working together as a great team. The home does require some modern facilities and decor improvements/garden, which would benefit staff and residents but what the staff provide (all of them have their hearts in the job) certainly shows dedication and commitment which I'm truly grateful for.
Thank you for this lovely review and I will certainly pass on your positive comments to the team.
My mother has been a resident in the Daisy unit at The Hillings since 2018. I'm very satisfied with the quality of care provided. My mother is dealt with by staff with care, gentleness, compassion and humour. I believe my mother is as happy as she can be given the circumstances and is kept safe and secure in an environment that allows her to live stress-free. Thank you to the manager and staff for all your effort.
Thank you for this lovely review, I will pass on your kind words to my staff team.
The kindness and care of all the staff is exemplary. My mother is very happy and well cared for. I am so appreciative of the management staff and the carers who are so kind and helpful.
Thank you for the lovely review, I will pass on your lovely comments to my staff team.
I am quite pleased with all facilities.
Thank you so much for this review, we value your feedback.
I am happy here. I like the staff, they are helpful.
Thank you for completing a review for us, I am happy that you enjoy living here at The Hillings. I am very proud of my staff team and all the hard work that they do to keep everybody happy and safe.
Friendly, efficient staff, always on hand to help. The rooms are small but comfortable, no ensuite. There is a varied diet - good, tasty food and I enjoy the quizzes as part of the available activities.
Thank you for the review, we try our hardest to be friendly on a daily basis.
Recent residents' meeting, was very informative. They need more funds to support activities for the residents, hopefully, this will come from the events to be held in the next few weeks. Care and service are very good, staff very friendly but always professional.
Thank you for this lovely review, we are all looking forward to the up-and-coming events that we have planned.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for The Hillings.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for The Hillings.
Meet the Team (4)

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.

``I started working at The Hillings in January 2012. We are all very close here, and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager are: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``
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