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The Hillings

Grenville Way, Eaton Socon, St Neots, Cambridgeshire PE19 8HZ
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Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)
The Hillings, St Neots
All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)
The Hillings, St Neots
Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)
The Hillings, St Neots

The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.

Care at The Hillings is centred around the individual. The dedicated team is...  

Care Provided by The Hillings

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,225From £1,275
Residential Dementia CareFrom £1,225From £1,275

Contact The Hillings to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracey Morris (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (72)

The Hillings Reviews (100)

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9.6

The Hillings has a Review Score of 9.6 (9.564) out of 10, based on 28 reviews in the last 2 years. Over all time The Hillings has 100 reviews.

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Review from Oonagh Y (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card
Overall Experience
Excellent staff. Dad is treated with dignity. Dad is very happy, always clean and well presented.
Can't really fault The Hillings. It may not be the newest care home in St Neots but it doesn't have a high turn over of staff and care given is excellent.

Staff take time to find out about each resident and sit and talk to them.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review and I will pass on your comments to my staff team.

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Review from Richard P (Brother of Resident) published on 9 December 2024 Submitted via Postal Card
Overall Experience

An excellent care home with great, caring staff, very helpful.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely feedback, I will pass it on to the team.

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Review from Bev M (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card
Overall Experience
Mum is so much better since the change of her day routine.
The staff are lovely, efficient, kind and helpful.

Feel relieved to find a home I know Mum is safe.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, I will pass on your review to the team.

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Review from Gillian L (Resident / Service User) published on 29 November 2024 Submitted via Postal Card
Overall Experience

All in all it's brilliant here. The carers and seniors treat us with care and respect. The food is good and the entertainment is good and we do lots of different things.

Reply from Home Manager, Home Manager at The Hillings

it makes me so happy when our residents are happy and feel safe in our care.

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Review from Tony W (Son of Resident) published on 29 November 2024 Submitted via Postal Card
Overall Experience

My mum has now been in The Hillings for about 6 years. Although she has got worse healthwise, her care has been great. I am always kept informed even if she gets a bruise. The staff are all amazing and the head of care is fantastic. Always tells me what is going on with my mum so I can not fault her or any other staff. I am glad she is at The Hillings.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review and I will pass on your kind words to the team.

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Review from Susan D (Daughter of Resident) published on 29 November 2024 Submitted via Postal Card
Overall Experience

I cannot fault the care and staff at The Hillings. Mum is really happy there and that makes us all happy. Mum enjoys the food and entertainment a lot. An overall excellent care home.

Reply from Home Manager, Home Manager at The Hillings

Thank you so much and I will pass this on to all my staff here at The Hillings.

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Review from S P (Son of Resident) published on 25 November 2024 Submitted via Website
Overall Experience

My dad has been in The Hillings for over 3 years now and he is very well looked after there. He is kept clean and comfortable and he feels safe and relaxed there. His room is always clean and at a comfortable temperature for him. He likes attending some of the activities such as bingo, chair exercises and communal movie watching. Placing Dad in a care home was a last resort as he became too frail to continue living with us. I'm glad we found him somewhere where we are confident he is being well cared for and would recommend The Hillings if you have a relative who requires a care home.

Reply from Home Manager, Home Manager at The Hillings

Thank you so much for this lovely review, I will pass it on to the staff.

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Review from Mandy A (Friend of Resident) published on 8 October 2024 Submitted via Postal Card
Overall Experience

The Hillings Care Home has been excellent for this resident. She has settled in well thanks to the excellent caring staff. Not an easy job but have gone out of their way to help her. She is treated like a member of the family.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, we do pride ourselves on being like one big family. I will pass your comments on to my lovely team.

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Review from Susan G (Sister of Resident) published on 24 July 2024 Submitted via Website
Overall Experience
Thank you to The Hillings for the exceptional care and compassion shown to my brother over the past year. The Manager and whole team were nothing short of wonderful, friendly, and caring, always going above and beyond to ensure he felt comfortable and happy.
From the first day, time was taken to understand likes, dislikes, and interests and his love for music was soon recognised. My brother enjoyed his food and looked clean and comfortable during our visits. We always felt welcome and knowing he was in such a warm and kind environment gave us peace of mind.

From beginning to end, the staff were incredible. Their dedication and kindness will forever be remembered and appreciated by our family.

Reply from Home Manager, Home Manager at The Hillings

Thank you so much for these lovely kind words, I will pass on your kind words to all the staff.

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Review from Colin W (Brother of Resident) published on 28 June 2024 Submitted via Website
Overall Experience
Site Management and group management are very poor. Truth appears to be alien to them. I am struggling to get him moved to a better (that won't take much) care home and they are not being honest with me or the Social Worker. They can't account for money gone missing on visits to the cash point and shop. Can't produce receipts from shopping trips without a number of email requests and waiting weeks.

It does not even deserve 1 star. Do yourself a favour and avoid The Hillings Eaton Socon.

Reply from Dr Martin Kirkup, Marketing & Sales Director at The Hillings

We are extremely proud of the care that we deliver at The Hillings and the feedback we have always received about the Hillings reflects this. We would stress that we have consistently provided accurate information to both yourself and to the Local Authority. All financial transactions are...  

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Review from M H (Sister of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

My brother has been in The Hillings for two years. The reason for leaving is mostly so he can be nearer to family. During this time he has been happy but sometimes needed more stimulation. He was sad to leave as was very fond of the staff.

Reply from Home Manager, Home Manager at The Hillings

Thank you for your lovely review, it was sad to see your brother leave and we all miss him very much, I will be sure to pass on your comments to the staff team.

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Review from Kath P (Sister-in-law of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

On every occasion, we visit the staff are welcoming and friendly. There is a very homely atmosphere in the building. The staff are very kind, caring and professional treating the residents with dignity. The home manager and deputy act on any concerns we have. We are very happy with the care my brother-in-law receives living at The Hillings.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review; I will be sure to pass it onto my staff team.

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Review from Ruth L (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card
Overall Experience
The team are kind, caring and only want the best for residents.

I am so grateful to the team for their kindness and care they give my dad.

Reply from Home Manager, at The Hillings

Thank you so much for these lovely words, I will be sure to pass them on to my fantastic team.

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Review from N N (Daughter of Resident) published on 4 July 2023 Submitted via Postal Card
Overall Experience

A fantastic home providing excellent care with all staff working to a very high standard and are all really one big family working together as a great team. The home does require some modern facilities and decor improvements/garden, which would benefit staff and residents but what the staff provide (all of them have their hearts in the job) certainly shows dedication and commitment which I'm truly grateful for.

Reply from Home Manager, at The Hillings

Thank you for this lovely review and I will certainly pass on your positive comments to the team.

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Review from J B (Daughter of Resident) published on 18 June 2023 Submitted via Postal Card
Overall Experience

My mother has been a resident in the Daisy unit at The Hillings since 2018. I'm very satisfied with the quality of care provided. My mother is dealt with by staff with care, gentleness, compassion and humour. I believe my mother is as happy as she can be given the circumstances and is kept safe and secure in an environment that allows her to live stress-free. Thank you to the manager and staff for all your effort.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, I will pass on your kind words to my staff team.

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Review from Rosemary J (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience

The kindness and care of all the staff is exemplary. My mother is very happy and well cared for. I am so appreciative of the management staff and the carers who are so kind and helpful.

Reply from Home Manager, at The Hillings

Thank you for the lovely review, I will pass on your lovely comments to my staff team.

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Review from Norah H (Resident / Service User) published on 29 March 2023 Submitted via Postal Card
Overall Experience

I am quite pleased with all facilities.

Reply from Home Manager, at The Hillings

Thank you so much for this review, we value your feedback.

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Review from Carole J (Resident / Service User) published on 29 March 2023 Submitted via Postal Card
Overall Experience

I am happy here. I like the staff, they are helpful.

Reply from Home Manager, at The Hillings

Thank you for completing a review for us, I am happy that you enjoy living here at The Hillings. I am very proud of my staff team and all the hard work that they do to keep everybody happy and safe.

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Review from Ray L (Resident / Service User) published on 9 February 2023 Submitted via Postal Card
Overall Experience

Friendly, efficient staff, always on hand to help. The rooms are small but comfortable, no ensuite. There is a varied diet - good, tasty food and I enjoy the quizzes as part of the available activities.

Reply from Home Manager, at The Hillings

Thank you for the review, we try our hardest to be friendly on a daily basis.

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No Rating
Review from A D (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card
Overall Experience

Recent residents' meeting, was very informative. They need more funds to support activities for the residents, hopefully, this will come from the events to be held in the next few weeks. Care and service are very good, staff very friendly but always professional.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, we are all looking forward to the up-and-coming events that we have planned.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 October 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 13 Nov 2024

    At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...

  • 14 Oct 2024

    On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...

  • 14 Oct 2024

    On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...

Upcoming Events

There are no upcoming events for The Hillings.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for The Hillings.

Meet the Team (4)

Tracey Morris
Tracey MorrisJob Title:Home Manager

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”

Michelle Collier
Michelle CollierJob Title:Administrator

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.

Naomi Hollick
Naomi HollickJob Title:Deputy Manager

``I started working at The Hillings in January 2012. We are all very close here, and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager are: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``

Laura Rowley
Laura RowleyJob Title:Head of Care

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``

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