The Hillings

My Dad went to Hillings for a respite stay following 3 months in hospital. Unfortunately, his health deteriorated and he passed away about 10 weeks into his stay.

We found the carers looking after him to be very compassionate and caring, nothing was too much trouble and they took a genuine interest in his well-being. The senior carers were just the same as were the management team.

The home had a very good working relationship with both district nurses (who were excellent) and my Dad’s surgery which proved to be a real benefit. They also had a very good working knowledge of hospital procedures which was a real help when arranging ambulance collection etc.

My mother has been here for over a year. Staff are very kind, care is very good. Everyone is very friendly and do all they can to ensure all residents are looked after.

My mum has been living in The Hillings residential home for the past two years and in all that time, has been treated with respect from the staff.

The atmosphere is happy as many activities and outing are organised. Staff are caring and always visible and available.

Would definitely recommend.

Although my mum only stayed for respite care, everyone we encountered was really friendly and welcoming. Very impressed with how she fitted in, which made our holiday enjoyable in the knowledge she was being well cared for.

Since my mum has been in The Hillings, she has been so much better, her health is so much better and she hasn't had to go into hospital. Her mental health seems better than when she was living on her own. She is now always clean and tidy.

I find this care home a very suitable place for my mother (aged 95) who settled in very happily 4 months ago. The staff are very friendly and helpful at all times. The food is good and it's all very clean and tidy at all times. Mothers clothes are always clean and fresh.

My mum passed away on 1st March 2017. She was well looked after.

Due to the care of the sympathetic staff and the long-standing carers my mother out on weight and became more animated in herself. A lot of the change was also down to the 2 staff who dedicated their time to entertain the residents. They should be commended for their dedication, particularly, with at times a lack of managerial support.

I can only praise all the staff at The Hillings for the wonderful care and attention they all gave to my brother during his stay at the home until he passed away in December 2016. He was at the home from September 2016 until his passing.

Every care was taken when he had hospital appointments and a carer was with him at all times.

My father was cared for 2 and a half years at The Hillings. Despite his moderate dementia, he had developed an excellent rapport with his carers. He loved their kind attention to his welfare, keeping him clean and well fed. He was in his last months happy to be in his own room where staff were always popping in to see him. The loving care he had as he was dying was second to none with staff sitting with him and talking to him, even though he was too drowsy. He could not have had a better passing with expert relief from any discomfort.

My experience of The Hillings is it is a happy environment and the staff are very caring. I have no complaints.

The home is nice. All staff are very friendly and helpful and I enjoy the weekly chair exercise class.

I am very happy here. I think the staff are very good always thankful.

I do enjoy the activities and the company of the carers. I have a good laugh with the staff.

They have all done their utmost to ensure both parents were settled in and that they are safe. The meals are appetising, if you want a picture put up the handy-man will put it up straight away, activities are available with a weekly rota up with whats on for the week.

This is a local care home to myself. My mother has been in here for a year and a half. She is settled there. It is a kind caring helpful friendly place to be. Staff are friendly and helpful. Senior staff will sort out situations efficiently. The home is large with individual named areas with a lounge, bedrooms and a kitchen. A great place to get support for a loved one with needs.

Have found the carers tend to the residents very well and try to comfort any of them when they become extra confused or stressed. The home meets staff numbers set by CQC but like everywhere, more carers would help everyone.

After visiting other care homes,The Hillings, situated at the end of a quiet cul de sac and built all on one level, was the first choice for Mum.

The manager’s door is always open, enabling family to speak about any concerns.

Administration is excellent. All emails are responded to quickly.

I am notified of any medical problems and any medication that has been prescribed.

I have peace of mind knowing that The Hillings security and safety procedures do not allow anyone to enter the premises and vulnerable residents cannot leave the building.

Staff are friendly, approachable, have a natural caring nature, smiling faces and always willing to comply with family wishes and requests.

My Mum has advanced dementia, is well cared for, and receives regular hairdressing and chiropody.

Her room is a good size, with a large window. Her en suite is always clean.

She is happy in her environment and enjoys time spent talking and laughing with the carers.

The Hillings is a wonderful care home with staff who treat my uncle with great care and dignity. Nothing is ever too much trouble and he lives in what I feel is a loving family atmosphere. I am so pleased he is able to spend the rest of his life in such a lovely place.

Since visiting my sister last November I have been very impressed with staff members. Some go the extra mile. I have been quite ill myself and some visits take twice the time to come here. I travel and staff will always offer me a hot or cold drink on arrival. They bring me up to date on my sisters progress and well being. I wish all homes could be as excellent as this one.