
Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.
Care at The Hillings is centred around the individual. The dedicated team is...
Care Provided by The Hillings
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hillings for full pricing details and T&Cs.
Contact The Hillings to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Tracey Morris (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 1
Room Information
- Single Rooms (72)
The Hillings Reviews (100)
The Hillings has a Review Score of 9.6 (9.564) out of 10, based on 28 reviews in the last 2 years.
Over all time The Hillings has 100 reviews.
My mum has been living in The Hillings residential home for the past two years and in all that time, has been treated with respect from the staff.
The atmosphere is happy as many activities and outing are organised. Staff are caring and always visible and available.
Would definitely recommend.
Although my mum only stayed for respite care, everyone we encountered was really friendly and welcoming. Very impressed with how she fitted in, which made our holiday enjoyable in the knowledge she was being well cared for.
Since my mum has been in The Hillings, she has been so much better, her health is so much better and she hasn't had to go into hospital. Her mental health seems better than when she was living on her own. She is now always clean and tidy.
I find this care home a very suitable place for my mother (aged 95) who settled in very happily 4 months ago. The staff are very friendly and helpful at all times. The food is good and it's all very clean and tidy at all times. Mothers clothes are always clean and fresh.
My mum passed away on 1st March 2017. She was well looked after.
Due to the care of the sympathetic staff and the long-standing carers my mother out on weight and became more animated in herself. A lot of the change was also down to the 2 staff who dedicated their time to entertain the residents. They should be commended for their dedication, particularly, with at times a lack of managerial support.
Thank you for your comments and I am really pleased that you have been happy with the care of your Mother whilst staying at The Hillings. I would welcome a meeting with you to discuss the concerns you raised around support of management.
I can only praise all the staff at The Hillings for the wonderful care and attention they all gave to my brother during his stay at the home until he passed away in December 2016. He was at the home from September 2016 until his passing.
Every care was taken when he had hospital appointments and a carer was with him at all times.
My father was cared for 2 and a half years at The Hillings. Despite his moderate dementia, he had developed an excellent rapport with his carers. He loved their kind attention to his welfare, keeping him clean and well fed. He was in his last months happy to be in his own room where staff were always popping in to see him. The loving care he had as he was dying was second to none with staff sitting with him and talking to him, even though he was too drowsy. He could not have had a better passing with expert relief from any discomfort.
My experience of The Hillings is it is a happy environment and the staff are very caring. I have no complaints.
The home is nice. All staff are very friendly and helpful and I enjoy the weekly chair exercise class.
I am very happy here. I think the staff are very good always thankful.
I do enjoy the activities and the company of the carers. I have a good laugh with the staff.
They have all done their utmost to ensure both parents were settled in and that they are safe. The meals are appetising, if you want a picture put up the handy-man will put it up straight away, activities are available with a weekly rota up with whats on for the week.
This is a local care home to myself. My mother has been in here for a year and a half. She is settled there. It is a kind caring helpful friendly place to be. Staff are friendly and helpful. Senior staff will sort out situations efficiently. The home is large with individual named areas with a lounge, bedrooms and a kitchen. A great place to get support for a loved one with needs.
Have found the carers tend to the residents very well and try to comfort any of them when they become extra confused or stressed. The home meets staff numbers set by CQC but like everywhere, more carers would help everyone.
After visiting other care homes,The Hillings, situated at the end of a quiet cul de sac and built all on one level, was the first choice for Mum.
The manager’s door is always open, enabling family to speak about any concerns.
Administration is excellent. All emails are responded to quickly.
I am notified of any medical problems and any medication that has been prescribed.
I have peace of mind knowing that The Hillings security and safety procedures do not allow anyone to enter the premises and vulnerable residents cannot leave the building.
Staff are friendly, approachable, have a natural caring nature, smiling faces and always willing to comply with family wishes and requests.
My Mum has advanced dementia, is well cared for, and receives regular hairdressing and chiropody.
Her room is a good size, with a large window. Her en suite is always clean.
She is happy in her environment and enjoys time spent talking and laughing with the carers.
The Hillings is a wonderful care home with staff who treat my uncle with great care and dignity. Nothing is ever too much trouble and he lives in what I feel is a loving family atmosphere. I am so pleased he is able to spend the rest of his life in such a lovely place.
Since visiting my sister last November I have been very impressed with staff members. Some go the extra mile. I have been quite ill myself and some visits take twice the time to come here. I travel and staff will always offer me a hot or cold drink on arrival. They bring me up to date on my sisters progress and well being. I wish all homes could be as excellent as this one.
As far as I am concerned I am very happy living here.
The overall care of my father has been excellent. The staff are kind, caring and professional in all aspects. His room is always spotlessly clean and the food provided is always very acceptable. He has a very good relationship with all the carers and they treat him with affection and dignity. My only one concern is that at times I have felt that the staff are stretched and that additional staff might ease the load.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for The Hillings.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for The Hillings.
Meet the Team (4)

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.

``I started working at The Hillings in January 2012. We are all very close here, and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager are: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``
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