The Hillings

Grenville Way, Eaton Socon, St Neots PE19 8HZ
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9.4 93 Reviews
  • The Hillings, St Neots
The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.

Care at The Hillings is centred around the individual. The dedicated team is not only highly trained but also chosen for their kindness and compassion. They provide support around the clock, ensuring each resident feels respected and valued. Residents are encouraged to personalise their rooms with favourite items to create a space that feels truly like home.

Daily life at The Hillings is filled with opportunities for socialising and enjoyment. Whether sharing meals in the cosy lounge/dining areas, chatting with friends in the bright conservatory, or taking part in activities at the purpose-built Activity Centre, there’s something for everyone. The home also offers hairdressing, manicures, and hand massages, alongside delicious, freshly prepared meals that cater to all dietary needs.

Family and friends are always welcome, and their involvement in residents’ lives is highly valued. At The Hillings, residents are supported to live with comfort, dignity, and choice.
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Care Provided by The Hillings

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

These prices are only a guideline, please contact The Hillings to find out the exact price for your requirements.

Contact The Hillings to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Hillings to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Tracey Morris (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (72)

The Hillings Reviews (93)

9.4

The Hillings has a Review Score of 9.4 (9.376) out of 10, based on 26 reviews in the last 2 years.
Over all time The Hillings has 93 reviews.

Overall Experience
  • 57
  • 32
  • 2
  • 0
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Date Published
  • 93
  • 5
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  • 26
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Reviewer Connection to The Hillings
  • 34
  • 20
  • 11
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
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  • 2
  • 2
  • 1
  • 1
  • 1
Total of 93, showing 41-60
Review from Janet M (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for a few years now and is very happy there. The staff are without exception friendly, caring and professional. I have been extremely impressed by the way they have and are continuing to cope with the pandemic regulations. They have been under enormous pressure, looking
after everyone but it has not affected the quality of care to their residents or the way relatives are treated. When I phone to arrange a visit, or for any other reason, whoever answers the phone is always cheerful and helpful. Nothing is too much trouble for them and I know my mother is being well cared for every day. Although visiting is limited at the moment, the staff are keeping the residents' spirits up and organising things for them to do as well as all their usual work. They should all be congratulated for coping so well. I have no hesitation in recommending this home and am so glad that we managed to obtain a place for my mother there.
Reply from Home Manager, Home Manager at The Hillings

Thank you so much for these lovely comments - it is so nice to read such positivity.

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Review from Denise H (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is now very frail and needs constant supervision. The staff are caring and understanding and keep us informed about all the changes that are having to be made for her care and safety.
Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review that you have completed.

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Review from Carol T (Niece of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Difficult times for everyone, but all staff pleasant and easy to talk to. They try to accommodate everybody's wishes where possible while keeping residents safe, and more importantly, happy. I feel my aunt is well cared for.
Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review; it is lovely to read such positive feedback.

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Review from D G (Niece of Resident) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Hillings was the first choice of my relative as she had visited in the past and I was quite happy to go along with her choice. The home is clean, tidy and well maintained as is very 'homely'. Due to the pandemic, I have been unable to visit this year as I am shielding, so it gives me peace of mind
that she is happy and well looked after. The staff are always friendly, kind and helpful and if there is a problem we are contacted and kept informed at all times. Thank you for all your care.
Reply from Home Manager, Home Manager at The Hillings

Thank you so much for this lovely review; it really means a lot to the team when we receive such positive feedback.

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Review from C B (Daughter of Resident) published on 14 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found The Hillings to be professional, caring and proactive. They have dealt with the exceptional challenges of 2020 so well.
Reply from Home Manager, Home Manager at The Hillings

Thank you so much for these kind words. I am very proud of all my staff during this very difficult time and look forward to when we can welcome all our visitors back through the door.

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Review from Avis B (Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything I would expect. Very happy here.
Reply from Home Manager, Home Manager at The Hillings

Thank you for your lovely review, from all of us at The Hillings.

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Review from J H (Respite Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very noisy - Doors (outer) banging shut, other doors squeaking night and day - trollies very noisy, can hear staff talking during the night. Bells (alarm) ringing for 20-30 minutes at times. No hot drinks, always at bedtime even if requested. Meals not very imaginative, especially tea time. Often items
on menu not available or wrong description - Cobbler was only mince and mash, no baked potatoes. Payment should be based on amount of care/support, not on a fixed rate. Would only award four stars overall. Would like fish cakes/fingers for tea occasionally. Being in this environment I am losing my own sanity. Be glad to get home.
Reply from Tracey Morris, Home Manager at The Hillings

I am sorry that your stay with us was not satisfactory or met your expectations, I will take all your comments on board and address them in our next staff meeting.
Thank you for your comments as we can learn from these and hopefully improve if you ever wish to visit us again, we really enjoyed your company whilst you stayed with us and we were all sad to see you leave, but on a positive, it is lovely that you were able to return home to independent living, and we would be happy for you to visit for lunchtime and at Christmas as we spoke about on your last day with us.

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Review from Irene W (Friend of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful and kind to all.
Staff always have time to talk to visitors and residents and make the effort when it's a birthday or whatever.
They always say hello, how are you with a smile.
Thank them all.
Reply from Home Manager, Home Manager at The Hillings

Thank you for these lovely comments I will pass these on to my team here at The Hillings.

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Review from A G (Respite Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been on respite for a few weeks and enjoy the staff, food and the company of other residents.
Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, I will pass this on to my incredible staff team.

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Review from Liz H (Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been living at The Hillings for a few months but it is wonderful. The staff are so nice. They let me still wash up and lay the table for meal times like I would have at my home. There is always something to do, live music, exercise classes, visits from the local churches and animal visits
which are great. I cannot talk more highly of The Hillings.
Reply from Home Manager, Home Manager at The Hillings

Thank you for your kind words I will relay what you have said back to the staff team I am really pleased that you enjoy living with us here at The Hilling.

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Review from C S (Sister of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister said she is very happy here and the staff are very kind and helpful to her. I can't wish for better.
Reply from Home Manager, Home Manager at The Hillings

Thank You for a lovely review I will pass your kind words onto all the staff team.

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Review from J H (Daughter of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad went into care for 2 weeks convalescence following an acute hospital admission. He was in the final stages of a chest infection and was weak and lacking in confidence. The care he was given was excellent and he soon started eating again and regained his strength and positive attitude. His mobility
greatly improved and he was able to return to his flat at the age of 92.
Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review it was a pleasure to support your Dad in his respite care with us here at The Hillings.

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Review from E D (Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the music visits from children. Staff are very cheerful.
Reply from Home Manager, Home Manager at The Hillings

Thank you so much for the lovely comments I hope you continue to enjoy all our activities we offer.

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Review from Reginald S (Husband of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the care and compassion the staff showed to my late wife.
Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review I will pass on to all staff your comments.

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Review from Joan N (Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally very good. Staff caring, always helpful.
Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review I will pass on your comments to the staff team.

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Review from Joan A (Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be happier than I am living here at The Hillings. It was scary at first leaving my old home to come here but the staff are always welcoming and happy. The food is always hot and very delicious. My family is always welcome to come and visit. The entertainment and activities are always good
and different. I would recommend everyone to come and visit.
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Review from Sarah H (Respite Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been nice coming here on respite. I am always welcome with a smile and a cup of tea. Its a home away from home.
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Review from Tony H (Son of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, very dedicated staff.
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Review from A B (Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is run very well the staff are lovely and treat you like a person. Not a number I would recommend this place to my friends.
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Review from A D (Friend of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care for this lovely lady. She deserves the best and gets it!
Despite living with dementia she has really done very well.
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Current Review Score: 9.4 (9.376)

Overview of Review Score

The Review Score of 9.4 (9.376) out of 10 for The Hillings is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.376 for The Hillings is calculated as follows: ( (202 Excellents x 5) + (73 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 311 Ratings = 4.376
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hillings is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential, respite, palliative and residential dementia care needs. Our services include basin with WC en-suite and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Tracey

Tracey Morris

Job Title: Home Manager

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”

Michelle

Michelle Collier

Job Title: Administrator

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.

Naomi

Naomi Pratt

Job Title: Deputy Manager

``I started working at The Hillings in January 2012, we are all very close here and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager is: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``

Laura

Laura Rowley

Job Title: Head of Care

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``

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