
Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.
Care at The Hillings is centred around the individual. The dedicated team is...
Care Provided by The Hillings
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hillings for full pricing details and T&Cs.
Contact The Hillings to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Tracey Morris (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 1
Room Information
- Single Rooms (72)
The Hillings Reviews (100)
The Hillings has a Review Score of 9.6 (9.564) out of 10, based on 28 reviews in the last 2 years.
Over all time The Hillings has 100 reviews.
I am very happy here. The food is excellent and so are the staff, except the men.
Thank you for this review, I am really happy that you are happy.
Fantastic care, all the staff are fabulous and go above and beyond to cater for residents' and visitors' needs.
Thank you for your review, I will feed back to my staff team when I complete the next staff meeting.
They cannot do enough for you to help with the situation you are in. All staff are so friendly always have a smile. All are so good with all residents and kind. They always have time to listen to you and lend and helping ear - they are one in a million.
This is a lovely review, thank you so much and I will be sure to let all my wonderful staff know.
We asked the staff if we could have a small family get together to celebrate my mother's 90th birthday. Not only did they fully agree to our request, they decorated the cafe/bar area and laid on a birthday spread of snacks, sandwiches, cake and soft drinks - fantastic. The staff made the whole event memorable and have our utmost thanks.
Thank you for these lovely comments. I will pass them on to my wonderful staff.
Mum moved into The Hillings in November 2020. She was made to feel very welcome by the staff and after an initial period, where she felt a bit unsure with her surroundings, she is now very settled there. We know she is safe and well looked after and now seems to be thriving in The Hillings environment.
Thank you for the lovely comments. I will pass this on to the staff as they do a fantastic job on a daily basis and as their manager, I am very proud of them all.
My mother always seems content. The staff have always been very helpful and informative and friendly. Mother says the food is very nice and plentiful. The home has provided much-needed support for visiting relatives during this difficult pandemic which has been invaluable. I feel my mother is safe and well cared for.
Thank you so much for this lovely review. I will be sure to pass it on to the care staff that do such a great job, during a challenging time.
In all my dealings with all staff in this home, I cannot praise them enough. They are always available to keep me updated about my mother's welfare. I haven't been around the home as I normally sit in a visitors room, but Mother tells me it is a comfortable establishment.
Thank you for your lovely review, I will be sure to pass all your praise onto the staff.
My mother has been a resident for a few years now and is very happy there. The staff are without exception friendly, caring and professional. I have been extremely impressed by the way they have and are continuing to cope with the pandemic regulations. They have been under enormous pressure, looking after everyone but it has not affected the quality of care to their residents or the way relatives are treated. When I phone to arrange a visit, or for any other reason, whoever answers the phone is always cheerful and helpful. Nothing is too much trouble for them and I know my mother is being well cared for every day. Although visiting is limited at the moment, the staff are keeping the residents' spirits up and organising things for them to do as well as all their usual work. They should all be congratulated for coping so well. I have no hesitation in recommending this home and am so glad that we managed to obtain a place for my mother there.
Thank you so much for these lovely comments - it is so nice to read such positivity.
My mother is now very frail and needs constant supervision. The staff are caring and understanding and keep us informed about all the changes that are having to be made for her care and safety.
Thank you for this lovely review that you have completed.
Difficult times for everyone, but all staff pleasant and easy to talk to. They try to accommodate everybody's wishes where possible while keeping residents safe, and more importantly, happy. I feel my aunt is well cared for.
Thank you for this lovely review; it is lovely to read such positive feedback.
The Hillings was the first choice of my relative as she had visited in the past and I was quite happy to go along with her choice. The home is clean, tidy and well maintained as is very 'homely'. Due to the pandemic, I have been unable to visit this year as I am shielding, so it gives me peace of mind that she is happy and well looked after. The staff are always friendly, kind and helpful and if there is a problem we are contacted and kept informed at all times. Thank you for all your care.
Thank you so much for this lovely review; it really means a lot to the team when we receive such positive feedback.
I have found The Hillings to be professional, caring and proactive. They have dealt with the exceptional challenges of 2020 so well.
Thank you so much for these kind words. I am very proud of all my staff during this very difficult time and look forward to when we can welcome all our visitors back through the door.
Everything I would expect. Very happy here.
Thank you for your lovely review, from all of us at The Hillings.
Very noisy - Doors (outer) banging shut, other doors squeaking night and day - trollies very noisy, can hear staff talking during the night. Bells (alarm) ringing for 20-30 minutes at times. No hot drinks, always at bedtime even if requested. Meals not very imaginative, especially tea time. Often items on menu not available or wrong description - Cobbler was only mince and mash, no baked potatoes. Payment should be based on amount of care/support, not on a fixed rate. Would only award four stars overall. Would like fish cakes/fingers for tea occasionally. Being in this environment I am losing my own sanity. Be glad to get home.
Thank you for your comments as we can learn from these and hopefully improve if you ever wish to visit us again, we really enjoyed...
Staff always have time to talk to visitors and residents and make the effort when it's a birthday or whatever.
They always say hello, how are you with a smile.
Thank them all.
Thank you for these lovely comments I will pass these on to my team here at The Hillings.
I have been on respite for a few weeks and enjoy the staff, food and the company of other residents.
Thank you for this lovely review, I will pass this on to my incredible staff team.
I have only been living at The Hillings for a few months but it is wonderful. The staff are so nice. They let me still wash up and lay the table for meal times like I would have at my home. There is always something to do, live music, exercise classes, visits from the local churches and animal visits which are great. I cannot talk more highly of The Hillings.
Thank you for your kind words I will relay what you have said back to the staff team I am really pleased that you enjoy living with us here at The Hilling.
My sister said she is very happy here and the staff are very kind and helpful to her. I can't wish for better.
Thank You for a lovely review I will pass your kind words onto all the staff team.
Dad went into care for 2 weeks convalescence following an acute hospital admission. He was in the final stages of a chest infection and was weak and lacking in confidence. The care he was given was excellent and he soon started eating again and regained his strength and positive attitude. His mobility greatly improved and he was able to return to his flat at the age of 92.
Thank you for this lovely review it was a pleasure to support your Dad in his respite care with us here at The Hillings.
I enjoy the music visits from children. Staff are very cheerful.
Thank you so much for the lovely comments I hope you continue to enjoy all our activities we offer.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for The Hillings.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for The Hillings.
Meet the Team (4)

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.

``I started working at The Hillings in January 2012. We are all very close here, and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager are: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``
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