
Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

Fantastic care, all the staff are fabulous and go above and beyond to cater for residentN S(Granddaughter of Resident/Service User)

All staff are so friendly always have a smile. All are so good with all residents and kind.M G(Niece of Resident/Service User)

Nothing is too much trouble for them and I know my mother is being well cared for every day.Janet M(Daughter of Resident/Service User)

The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.
Care at The Hillings is centred around the individual. The dedicated team is...
Care Provided by The Hillings
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hillings for full pricing details and T&Cs.
Contact The Hillings to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Tracey Morris (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 1
Room Information
- Single Rooms (72)
The Hillings Reviews (100)
The Hillings has a Review Score of 9.6 (9.564) out of 10, based on 28 reviews in the last 2 years.
Over all time The Hillings has 100 reviews.
I was very happy with the care and compassion the staff showed to my late wife.
Thank you for this lovely review I will pass on to all staff your comments.
Generally very good. Staff caring, always helpful.
Thank you for this lovely review I will pass on your comments to the staff team.
I could not be happier than I am living here at The Hillings. It was scary at first leaving my old home to come here but the staff are always welcoming and happy. The food is always hot and very delicious. My family is always welcome to come and visit. The entertainment and activities are always good and different. I would recommend everyone to come and visit.
It's been nice coming here on respite. I am always welcome with a smile and a cup of tea. Its a home away from home.
Excellent care, very dedicated staff.
The home is run very well the staff are lovely and treat you like a person. Not a number I would recommend this place to my friends.
Despite living with dementia she has really done very well.
The staff are very nice and friendly, my room is nice and always cleaned. I feel happy and safe here and my family live close to me.
I am happy to live here. My sister can visit me often as they live local. I enjoy going out on the bus on a Tuesday.
She enjoys taking part in the games. I think the staff need more help.
Thank you very much for your review and comments. Our staff are excellent and currently, I am meeting with them to see how they feel they need more help and how best to achieve this. It is great to know your relative is settled and enjoying the activities!
I've found that The Hillings have been extremely helpful to my family member as he isn't a sociable person but the staff have helped him no end and they have supported him in all ways.
Thank you for your review and comments. I would be very keen to meet and discuss the aspects where clearly improvements can be made. Once I understand the concerns I can ensure changes are implemented to deliver an excellent service. I have made contact to try and arrange a meeting at your convenience.
Excellent.
The room is nice and clean. Staff are helpful.
I love you all.
Nan has been resident at the Hillings for 12 weeks. During this time her condition has deteriorated dramatically. The care given as adapted to her condition. She has received kindness and dignity. Without exception, staff have been excellent. Thank you for all you do.
My Mother was a resident at the Hillings (Gardenia Suite) for over ten years. She moved into the newly built extension in 207 to a well-appointed room with ensuite and was able to make it 'her own' with items of furniture and pictures. Throughout her time she was treated with great care and respect. In fact, I would go as far as saying she was made to feel 'special' and 'loved' by many of the care staff. Issues were few and minor and responded to promptly. On this basis, I can heartily recommend this care provider.
Mum had experienced two periods of respite care in two different care homes, but The Hillings is far better than both and I am very happy with our decision to choose it as her home once she needed permanent residency. What I particularly like is the welcoming atmosphere, the empathy shown to residents by the staff and the standard of cleanliness.
All my husband's problems were dealt with in a professional way with reassurance.
The home overall had a warm friendly feeling and you were always greeted with a hello.
I would have been happy for my husband to have stayed but his increasing needs from his illness resulted in a move.
My Dad went to Hillings for a respite stay following 3 months in hospital. Unfortunately, his health deteriorated and he passed away about 10 weeks into his stay.
We found the carers looking after him to be very compassionate and caring, nothing was too much trouble and they took a genuine interest in his well-being. The senior carers were just the same as were the management team.
The home had a very good working relationship with both district nurses (who were excellent) and my Dad’s surgery which proved to be a real benefit. They also had a very good working knowledge of hospital procedures which was a real help when arranging ambulance collection etc.
My mother has been here for over a year. Staff are very kind, care is very good. Everyone is very friendly and do all they can to ensure all residents are looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for The Hillings.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for The Hillings.
Meet the Team (4)

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.

``I started working at The Hillings in January 2012. We are all very close here, and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager are: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``
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