The Hillings

Grenville Way, Eaton Socon, St Neots PE19 8HZ
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9.4 93 Reviews
  • The Hillings, St Neots
The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.

Care at The Hillings is centred around the individual. The dedicated team is not only highly trained but also chosen for their kindness and compassion. They provide support around the clock, ensuring each resident feels respected and valued. Residents are encouraged to personalise their rooms with favourite items to create a space that feels truly like home.

Daily life at The Hillings is filled with opportunities for socialising and enjoyment. Whether sharing meals in the cosy lounge/dining areas, chatting with friends in the bright conservatory, or taking part in activities at the purpose-built Activity Centre, there’s something for everyone. The home also offers hairdressing, manicures, and hand massages, alongside delicious, freshly prepared meals that cater to all dietary needs.

Family and friends are always welcome, and their involvement in residents’ lives is highly valued. At The Hillings, residents are supported to live with comfort, dignity, and choice.
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Care Provided by The Hillings

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

These prices are only a guideline, please contact The Hillings to find out the exact price for your requirements.

Contact The Hillings to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Hillings to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Tracey Morris (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (72)

The Hillings Reviews (93)

9.4

The Hillings has a Review Score of 9.4 (9.376) out of 10, based on 26 reviews in the last 2 years.
Over all time The Hillings has 93 reviews.

Overall Experience
  • 57
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Date Published
  • 93
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Reviewer Connection to The Hillings
  • 34
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Total of 93, showing 61-80
Review from Robin S (Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very nice and friendly, my room is nice and always cleaned. I feel happy and safe here and my family live close to me.
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Review from Audrey C (Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy to live here. My sister can visit me often as they live local. I enjoy going out on the bus on a Tuesday.
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Review from D S (Cousin of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She has settled in now and she is happy.
She enjoys taking part in the games. I think the staff need more help.
Reply from Deb Wiltshire, Home Manager at The Hillings

Thank you very much for your review and comments. Our staff are excellent and currently, I am meeting with them to see how they feel they need more help and how best to achieve this. It is great to know your relative is settled and enjoying the activities!

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Review from M M (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've found that The Hillings have been extremely helpful to my family member as he isn't a sociable person but the staff have helped him no end and they have supported him in all ways.
Reply from Deb Wiltshire, Home Manager at The Hillings

Thank you for your review and comments. I would be very keen to meet and discuss the aspects where clearly improvements can be made. Once I understand the concerns I can ensure changes are implemented to deliver an excellent service. I have made contact to try and arrange a meeting at your convenience.

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Review from Denise A (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Paula R (Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The room is nice and clean. Staff are helpful.
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Review from Reg S (Husband of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love you all.
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Review from E E (Granddaughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan has been resident at the Hillings for 12 weeks. During this time her condition has deteriorated dramatically. The care given as adapted to her condition. She has received kindness and dignity. Without exception, staff have been excellent. Thank you for all you do.
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Review from Angela B (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was a resident at the Hillings (Gardenia Suite) for over ten years. She moved into the newly built extension in 207 to a well-appointed room with ensuite and was able to make it 'her own' with items of furniture and pictures. Throughout her time she was treated with great care and respect.
In fact, I would go as far as saying she was made to feel 'special' and 'loved' by many of the care staff. Issues were few and minor and responded to promptly. On this basis, I can heartily recommend this care provider.
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Review from Karen J (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had experienced two periods of respite care in two different care homes, but The Hillings is far better than both and I am very happy with our decision to choose it as her home once she needed permanent residency. What I particularly like is the welcoming atmosphere, the empathy shown to residents
by the staff and the standard of cleanliness.
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Review from Gillian W (Wife of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Under unexpected circumstances, we were treated with friendliness, compassion, understanding and care.
All my husband's problems were dealt with in a professional way with reassurance.
The home overall had a warm friendly feeling and you were always greeted with a hello.
I would have been happy for
my husband to have stayed but his increasing needs from his illness resulted in a move.
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Review from Glen N (Son of Resident) published on 30 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad went to Hillings for a respite stay following 3 months in hospital. Unfortunately, his health deteriorated and he passed away about 10 weeks into his stay.


We found the carers looking after him to be very compassionate and caring, nothing was too much trouble and they took a genuine interest

in his well-being. The senior carers were just the same as were the management team.


The home had a very good working relationship with both district nurses (who were excellent) and my Dad’s surgery which proved to be a real benefit. They also had a very good working knowledge of hospital procedures which was a real help when arranging ambulance collection etc.

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Review from D J (Daughter of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been here for over a year. Staff are very kind, care is very good. Everyone is very friendly and do all they can to ensure all residents are looked after.
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Review from C B (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been living in The Hillings residential home for the past two years and in all that time, has been treated with respect from the staff.


The atmosphere is happy as many activities and outing are organised. Staff are caring and always visible and available.


Would definitely recommend.

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Review from Denise B (Daughter of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my mum only stayed for respite care, everyone we encountered was really friendly and welcoming. Very impressed with how she fitted in, which made our holiday enjoyable in the knowledge she was being well cared for.
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Review from Mark B (Son of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been in The Hillings, she has been so much better, her health is so much better and she hasn't had to go into hospital. Her mental health seems better than when she was living on her own. She is now always clean and tidy.
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Review from Jennifer H (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home a very suitable place for my mother (aged 95) who settled in very happily 4 months ago. The staff are very friendly and helpful at all times. The food is good and it's all very clean and tidy at all times. Mothers clothes are always clean and fresh.
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Review from Brenda M (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum passed away on 1st March 2017. She was well looked after.
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Review from Christine C (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident of The Hillings after being discharged from the hospital, having been diagnosed as suffering from Dementia and most likely Alzheimers. During her stay having had a severe fall she was placed in a Dementia unit having lost a major amount of weight and was expected to die in a
few months.
Due to the care of the sympathetic staff and the long-standing carers my mother out on weight and became more animated in herself. A lot of the change was also down to the 2 staff who dedicated their time to entertain the residents. They should be commended for their dedication, particularly, with at times a lack of managerial support.
Reply from Deb Wiltshire, Home Manager at The Hillings

Thank you for your comments and I am really pleased that you have been happy with the care of your Mother whilst staying at The Hillings. I would welcome a meeting with you to discuss the concerns you raised around support of management.

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Review from Timothy V (Son of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was cared for 2 and a half years at The Hillings. Despite his moderate dementia, he had developed an excellent rapport with his carers. He loved their kind attention to his welfare, keeping him clean and well fed. He was in his last months happy to be in his own room where staff were always
popping in to see him. The loving care he had as he was dying was second to none with staff sitting with him and talking to him, even though he was too drowsy. He could not have had a better passing with expert relief from any discomfort.
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Current Review Score: 9.4 (9.376)

Overview of Review Score

The Review Score of 9.4 (9.376) out of 10 for The Hillings is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.376 for The Hillings is calculated as follows: ( (202 Excellents x 5) + (73 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 311 Ratings = 4.376
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hillings is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential, respite, palliative and residential dementia care needs. Our services include basin with WC en-suite and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Tracey

Tracey Morris

Job Title: Home Manager

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”

Michelle

Michelle Collier

Job Title: Administrator

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.

Naomi

Naomi Pratt

Job Title: Deputy Manager

``I started working at The Hillings in January 2012, we are all very close here and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager is: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``

Laura

Laura Rowley

Job Title: Head of Care

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``

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