Maycroft Residential Care

73 High Street, Meldreth, Royston SG8 6LB
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9.8 91 Reviews
  • Maycroft Residential Care, Royston
Maycroft Residential Home is an attractive care home, found in the quiet village of Meldreth just ten miles from Cambridge, and offers personalised residential services to 25 residents from the surrounding counties, including those with dementia.
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Care Provided by Maycroft Residential Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Care: from £1525

Subject to care needs assessment

These prices are only a guideline, please contact Maycroft Residential Care to find out the exact price for your requirements.

Contact Maycroft Residential Care to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Maycroft Residential Care to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Neshie Alamo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (20)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Maycroft provides free parking on-site

Maycroft Residential Care Reviews (91)

9.8

Maycroft Residential Care has a Review Score of 9.8 (9.787) out of 10, based on 20 reviews in the last 2 years.
Over all time Maycroft Residential Care has 91 reviews.

Overall Experience
  • 76
  • 15
  • 0
  • 0
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Date Published
  • 91
  • 3
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  • 20
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Reviewer Connection to Maycroft Residential Care
  • 37
  • 15
  • 9
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 41-60
Review from Jan B (Friend of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In supporting my son-in-law and daughter in choosing a care home for a much loved mum, I was acutely aware of the responsibility. Our experience of Maycroft has shown us that the decision was the right one and that she is now having the best quality of life that she can achieve. Of course, the basics
like tasty nourishing food and warm, clean and welcoming surroundings are vitally important, but Maycroft has an experienced and caring team of staff that certainly go the extra mile. Unfailingly kind and cheerful and with a clear mission to ensure that all their residents are supported to live as interesting and rewarding lives as is possible. It is also warming to see how much family and friends are encouraged to be part of the Maycroft community and to feel welcome at all times.
Reply from Emily Hocking, Customer Relations Manager at Maycroft Residential Care

We are so glad to hear that you had a very positive experience from day one. It's lovely to hear that both family and friends have felt so included in life at Maycroft. Thank you for taking the time to share your experience, I will happily pass on your views to the team.

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Review from Claire S (Daughter of Resident) published on 26 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was resident at Maycroft as he suffered from Alzheimers, and he sadly died there. Throughout his stay however he was treated with dignity and respect by really caring staff. The support shown to him, and to all the family, at a very difficult time was hugely appreciated. There is a lot of
love in Maycroft and we would highly recommend it to others who needed the help of this professional and extremely compassionate team. Thank you.
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Review from M K (Regular Volunteer) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Maycroft for about a year now with my dog. I have a nursing background and am impressed with the team leaders in particular. Their enthusiasm and care filters through the team.
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Review from Marian T (Wife of Resident) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all aspects of care and surroundings.
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Review from Joy H (Friend of Resident) published on 12 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care is very good in the home, with appropriate activities provided for residents. The rooms are well furnished and comfortable with en-suite facilities which are very good. The food is also good and the residents all seem happy living at Maycroft.
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Review from G G (Daughter of Resident) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager runs a tight ship and leads an excellent team. She and all the carers, cooks, maintenance staff, volunteer drivers and others who visit to lead activities are genuinely caring and respectful and treat everyone with dignity. I am particularly impressed with the attention paid to meals. Food
is always freshly prepared and served in an environment conducive to eating and enjoying food. Tables laid with linen and cutlery, flowers, drinking glasses/cups, condiments. Each resident is always asked individually what they want and can indicate their choice verbally or by pointing. People who cannot manage themselves are fed by very diligent carers on a one-to-one basis and it takes as long as it takes. Few older people want to ‘end up’ in care and is difficult for relatives and loved ones. My experience of Maycroft over the last 6 months is that everything possible is done to ensure people enjoy life as much as possible and live in a safe, secure, stimulating and comfortable home.
Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for taking the time to write this lovely review which I shall share with the team. It really has been an absolute pleasure assisting Mum as it has been getting to know all the family. We will always be here for anything you need. Lynn

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Review from P J C (Sister of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maycroft is a wonderful place. The staff are truly excellent and go out of their way to provide a superb standard of care. The atmosphere at Maycroft is ‘home from home’ - it feels very homely and not in any way institutional. The planning and attention to detail which has gone into the new building
is remarkable - it is light and airy and has been very tastefully decorated and furnished and the communal rooms and bedrooms are lovely. Having said that, however, it is the staff who make Maycroft what it is - nothing is too much trouble for them and they are really proactive in their approach to care. There is a wide range of activities and entertainment with trips arranged which try and cater for the individual’s interests. I have real peace of mind knowing that my sister is being very well cared for.
Reply from Home Manager, Home Manager at Maycroft Residential Care

Many thanks for taking the time to review our homes and the care that your sister receives with us. I am delighted that you find our care staff give you such peace of mind and I will be delighted to feed your comments back to my team.

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Review from Trevor (Son of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Maycroft a few months ago and is extremely happy there. The home provides 24-hour residential care and the staff are always most helpful, friendly and supportive. Numerous activities are available, both internal and external and these are well-tailored to meet the needs and requirements
of individuals.
The new building is superb and the staff are always on hand to offer guidance and advice, as and when necessary. The home is extremely secure (perhaps sometimes too secure when I'm trying to leave!) and is set in a lovely village environment with peaceful gardens. Thank you.
Reply from Home Manager, Home Manager at Maycroft Residential Care

Thank you for taking the time to review our home and the care that your mother receives from us. I am so pleased that you are happy with the care as well as the environment of our home and I will be delighted to pass your comments back to my team.

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Review from Richard B (Son of Resident) published on 7 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Maycroft in Royston to anyone considering a care home. The manager and the team looked after my Father for over a year and he was very happy there. The team are caring, conscientious and professional and the new facilities are delightful.
Reply from Home Manager, Home Manager at Maycroft Residential Care

Thank you so much for taking the time to review our home and the care your father received with us. I will happily pass your comments back to my team.

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Review from Victoria F (Great-Niece of Resident) published on 2 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a gem of a care home. The staff are lovely and caring to residents. There are activities and it’s great to see that residents are taken for days out and not stuck inside. The home also has events that include the families, such as the summer fete which is a great event for the families to mix.
Can't wait until they move into the new purpose built building.
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Review from Jill C (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft couldn't be better. I felt totally secure in the knowledge that my dad was being treated with the utmost kindness and retained his dignity at all times. From the manager to the kitchen staff, I never saw anything other than kindness. I must say that the home intended to myself when the end
was near.
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Review from John E (Son of Resident) published on 26 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father loves it here and is very happy. A wonderful place run by wonderful staff. My father has improved immensely since arriving here.
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Review from Beun L (Wife of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a GP all his life, loved by his patients. He took an early retirement because of the computers. He couldn't grip fast enough this new tool. At 60 he started to lose interest in life. We moved close to Canterbury to be closer to the Eurostar to live in Belgium where I came from. Unfortunately,
he got lost often and was diagnosed with dementia. Myself, I had macular degeneration and both of us couldn't drive a car. Farewell projects in Belgium! My husband got worse to an extent I couldn't deal with looking after him. We approached Maycroft and were convinced by what we saw, a very caring atmosphere.
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Review from Ann W (Niece of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that residents are treated with kindness and respect and visitors are made to feel welcome. All the staff we have met have been warm and friendly towards us. I like the fact that residents have a proper structure to their day and feel this is especially helpful to those with dementia. Activities
provided are as inclusive as possible and residents are taken on outings from time to time. The new home on the same site is nearing completion and promises lovely new facilities for residents. This, plus a wonderful team of staff should make Maycroft a good place to live and work!
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Review from Mezza (Stepdaughter of Resident) published on 27 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My stepfather is in the home and well looked after we visit most weeks and are always welcomed. We take our grandchildren, my stepfathers great-grandchildren and they are also welcomed. The youngest (2 and a half) loves to go and see all the other "old people" as he calls them. My grandson and myself
even joined in the " keep fit" session and the lady that took it didn't mind a bit even though my grandson seemed to have taken over. Can't fault the place all the residents seem happy and well cared for.
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Review from Jennifer N (Daughter of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in need of a much needed holiday and my dad is not able to stay at home alone for long periods of time so my dad reluctantly went into Maycroft for 10 days. Well he thoroughly enjoyed every aspect of his experience from all the activities which go on there to the food and the social aspect as
well. He said he would love to go again! And when the times come I hope he will be able to go there permanently. The staff are very friendly and caring to the residents.
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Review from J C (Friend of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrive until the time I leave, I am made to feel very welcome.
Carers are always very helpful, kind and considerate.
I always see the carers speaking kindly to residents and treating them with respect and dignity.
Drinks always being offered (tea, coffee, squash) not only to residents
but also myself upon arrival.
A caring, friendly and all-around pleasant environment.
I always enjoy my visits.
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Review from Annie P (Friend of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a pleasure every time I visited Maycroft recently to see my dear friend, not only was I welcomed by staff but I was offered refreshments everytime I visited. The staff team appear experienced and very kind in their interactions with all in the home. Frequently I experienced entertainment or
activities taking place in this home. Having visited friends in other homes within the last year I would not hesitate to recommend this one.
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Review from Violet G (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given was excellent. The staff are friendly, courteous, kind and fully capable of looking after the needs of the residents. My mother regained her strength and ability to walk with her walker after becoming so weak in hospital.
The food is excellent and my mother ate very well whilst she
was there. She enjoyed her time there. I would recommend Maycroft without any reservations.
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Review from Jason G (Grandson of Resident) published on 16 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother spent a month at the care home following discharge from hospital to recuperate before going home. Her mobility was very poor following her hospital stay, though within a month of help and encouragement from staff, she regained her mobility with a wheeled walker at the home. The staff
were caring and the food was plentiful and I was even offered food at lunchtime when I went to visit her. She was content and happy with her stay at the home and I would highly recommend. With my personal profession, I have had plenty of dealings with care homes over the years and some are vastly better than others. I can honestly say it was well worth the time my grandmother stayed here and this home is one of those vastly better care homes and I thank them for the time and effort they provided to my grandmother during her stay.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Maycroft Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Maycroft Residential Care is calculated as follows: ( (191 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 235 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maycroft Residential Care is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Neshie

Neshie Alamo

Job Title: Home Manager

I have been qualified as a Registered Nurse since 1997 in my home country Philippines. Before I moved in the UK I was working in a Singapore hospital.


I count myself fortunate to have gained so much valuable experience. My career in the Care sector started 17 years ago and I have held a range of positions.


Before joining Maycroft I was working in one of Advinia’s homes in Norfolk as a Deputy Manager.


Whilst working in care I have been lucky enough to receive several awards. In 2021, I was a Regional Finalist in the Great British Awards East of England for Frontline leader. This year I was a Finalist for Inspirational Senior Care Worker in Star of Social Care awards.


For me, this is not only a job but a vocation. I have a passion for making a difference in people's lives and for our residents to have compassionate and quality care. To always make sure that their well-being is being prioritized. To do my absolute best to make sure that they are being treated with dignity and respect.


I look forward to seeing Maycroft continue to grow and to supporting our lovely residents and my colleagues as that happens.

Simone

Simone Thiemann

Job Title: Wellbeing Coordinator

I’m fully committed to our person-centred approach to wellbeing, as I believe every resident is an individual with their own unique story and life experiences.


Although I’ve only been in this role for around eight months, I’ve loved the challenge of getting to know what makes each of our residents tick. My background in psychology and memory research has been invaluable, it helps me recognise potential barriers to engagement and find creative ways to overcome them.


We aim to provide a wide variety of activities that are both stimulating and meaningful, always listening to and observing our residents so we can adapt to their needs and preferences.


Caring for the wellbeing of our residents is not only fulfilling but incredibly rewarding, every smile and moment of connection reminds me why I love what I do.

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