Maycroft Residential Care

73 High Street, Meldreth, Royston SG8 6LB
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9.8 91 Reviews
  • Maycroft Residential Care, Royston
Maycroft Residential Home is an attractive care home, found in the quiet village of Meldreth just ten miles from Cambridge, and offers personalised residential services to 25 residents from the surrounding counties, including those with dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • RESPITE Self-Funded Residential Care: from £1525

Subject to care needs assessment

These prices are only a guideline, please contact Maycroft Residential Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Neshie Alamo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (20)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Maycroft provides free parking on-site

Maycroft Residential Care Reviews (91)

9.8

Maycroft Residential Care has a Review Score of 9.8 (9.787) out of 10, based on 20 reviews in the last 2 years.
Over all time Maycroft Residential Care has 91 reviews.

Overall Experience
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  • 15
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Date Published
  • 91
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Reviewer Connection to Maycroft Residential Care
  • 37
  • 15
  • 9
  • 5
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  • 3
  • 3
  • 2
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 91, showing 61-80
Review from Louise S (Daughter of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I dreaded putting my mother into a home and agonised for months. We visited many homes, some very modern and state of the art. We visited Maycroft Residential Care by default and realised immediately that this was the right place. As soon as we walked in the door unannounced, we were greeted warmly
by the staff and some residents. Our fears were quickly laid to rest and the day she moved in was wonderful. Everyone was welcoming there were flowers in her room and a beautiful card. Tea and cake were served and it felt right. That first week the management sent texts and photos of mum joining in with activities. Despite her increasing care needs, nothing is too much trouble for the staff. She has her hair done, sees a chiropodist and optician in the home. She goes on trips, loves the entertainment and eats heartily. That was two months ago. Since then there has been an amazing change in her. She is really cared for. Everyone is kind to her. She is treated with respect and dignity. She is my mum again.
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Review from Gemma E (Daughter of Resident) published on 5 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Maycroft have been exceptional in getting to know Dad and really wanting to go the extra mile. He settled in really quickly and the team have welcomed our whole family. It is a true home from home. We are so happy with how Dad is cared for and how relaxed he is ..... Thank you, Maycroft.
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Review from Valerie B (Wife of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband was diagnosed with Alzheimer's we were devastated. As time went by it became increasingly difficult to care for him at home. Myself and my two daughters took the reluctant decision to place him into residential care. The placement had to be one that gave him the care and support he had
always given us as a family. On average we viewed three homes per week for months on end, and never felt completely comfortable with the decision to choose one as a home for him long term. Thank goodness Maycroft was next on our list. We felt at ease from the very beginning with the welcome we received. The management were helpful, friendly and reassuring. My husband has settled remarkably well, and now enjoys many activities including painting, cookery class and lots of musical entertainment. I cannot find words to express my gratitude and thanks for the care, support and understanding he receives every day from the amazing staff. Maycroft is the very definition of a care home - it cares.
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Review from Richard K (Son of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maycroft has offered my mother the greatest care and attention I can imagine she could receive. She wasn't keen at all to go into a home, was pretty difficult with staff when she arrived and has a naturally negative disposition. But after only a few hours, she had signed up for a manicure, pedicure,
trip to a local farm shop for shopping and coffee and arranged to have her hair done. The staff had listened to her, offered her great kindness and understanding and she hasn't looked back. She has talked about how lovely the team are and has been keen to introduce us to them. She has made friends, something she never thought she would do in a home and she is genuinely enjoying being with people in a way that she and I never thought likely. The food is something else that she repeatedly comments on, how good it is and how much variety there is....and she loves the cakes too! We feel very lucky to have found Maycroft for all the above reasons but particularly the exceptional care.
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Review from Jenny T (Daughter-in-law of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Mother-in-law became a resident at Maycroft she has found a new lease of life. On entering Maycroft she had become very morose and 'didn't want to live'. She was underweight and had lost her zest for life. Now, at 96, her eyes are sparkling, she has regained her sense of humour and happily
banters with the staff. She remarks how kind and patient all the staff are and notices that they have a difficult job to do with more disabled residents. She is well-cared for and happy.
She has always enjoyed her food and relishes her breakfast, elevenses, dinner (at least two choices), afternoon tea and supper. She has put on over half a stone since becoming resident. She joins in with the activities offered and I have heard her give answers to the Quiz. She is happy to chat with any like-minded resident. She has a pleasantly-furnished bedroom with many of her personal items displayed. On visiting Maycroft we are always welcomed and offered refreshments. Communication with staff is good.
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Review from Carol L (Daughter-in-law of Resident) published on 22 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maycroft has a very homely and friendly atmosphere. Whenever my husband and I visit we are always greeted warmly by the staff who we now know very well, along with some of the residents, since my father-in-law moved into the Home in April 2016. We love the fact that the residents congregate to chat
and socialise with the staff and visitors, so no-one is left out.


We are confident that my father-in-law is being well looked after and he tells us that he really enjoys living at Maycroft, which surely means there can be no better recommendation.

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Review from Shaun N (Son of Resident) published on 8 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for in the home, her needs are met she is clean and well dressed.
She is treated with respect and included in activities.
Any problems or issues with mum I am quickly informed.
She has a nice bedroom and a favourite chair in the lounge that she manages to use every day.
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Review from Pamela C (Daughter of Resident) published on 8 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and supervision is outstanding. The staff display a safe and caring attitude. The food is excellent. Plenty of involving internal activities and outside trips are provided to motivate and satisfy those fit enough to benefit from them.
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Review from Richard K (Son of Resident) published on 21 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although 92 this year my mother, who is suffering from dementia has achieved a remarkable improvement in her physical well-being and appears relaxed and settled in a relatively short period of time. All the staff seem attentive and supportive to the residents.
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Review from C R (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my Dad I always get a very warm welcome from the staff.
I often visit unannounced and my Dad is always happy and often engaged in activities that the home provides.
His room is clean and tidy.
The food seems of a high standard and is well presented. Two choices of main meal are offered.
Dad
is always clean and tidy.
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Review from Wendye B (Wife of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was incredibly worried when I had to put my husband in a care home because one does hear some bad reports, but as soon as I found Maycroft Residential Care, my fears disappeared. When we took him in he was welcomed with open arms, introduced to everyone and shown to his room which was light and airy
and looked out over the lovely gardens. Almost immediately, I realised it was like a home from home and I needn't worry. The carers are extremely patient and loving and my husband actually enjoys being there. The food is excellent and above all, a cup of tea, his one love is always available. I can visit at any time at all and always welcome with a cup of tea. The other patients are always happy and contented and there is often a quiz game or sing-song going on which they enjoy. Management and staff are always available to discuss any problems I may have and are only too pleased to help. I cannot speak too highly of Maycroft Residential Care and its staff. I really don't know where I would be without them.
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Review from Melanie G (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has dementia and after lots of thought and visiting various care homes we decided that this home would be the most suitable. He could not have been made more welcome. The staff are extremely kind and thoughtful and put him at ease. As long as dad has a cup of tea and good food he is happy!! He certainly
has that!! The bedrooms are comfortable, clean and adequate, overlooking the beautiful gardens. The home organises entertainment and trips. Dad went to Audley End and fed the ducks he loved it. The management always sends me photos of dad, they not only care for dad they care for the families too. I rate this home 10/10.
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Review from Chris D (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maycroft Residential Care is a warm, friendly home - a 'home from home'. The residents are managed in a highly professional but caring way. The staff are friendly and genuinely caring people who take pride in their work. There is a lot of happiness in this home with lovely, welcoming staff. The care
given to the residents is second to none. We would have no hesitation in recommending to others.
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Review from Denise P (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live 300 miles away and cannot visit as often as I would like but I am almost invariably welcomed by name by staff on arrival.
The atmosphere is always friendly with staff keen to fill me in on my mother's participation in recent activities, although I suspect a hint of exaggeration as to the extent
of her contribution. The Maycroft offers a range of activities and whilst my mother's ability to participate is limited, she still benefits from the musical and singing activities. These days, she would probably be quite happy to stay in bed all day, but they make the effort to get her up, dressed and into the dayroom. Whilst she needs to be put back to bed in the afternoon, her door remains open with music playing which she always liked at home. I have never doubted that she is well cared for. Recommendation - provision of sheltered accommodation for partner to reside in.
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Review from Gordon M (Brother-in-law of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly this was the month my brother-in-law died. He was in Maycroft for four years during which time he had superb care from all the members of staff. The accommodation was excellent, all the food was beautifully cooked by the chef and assistants. The entertainment was great with regular visits from
singers which all the residents thoroughly enjoyed. All in all, even though my sister would liked to have looked after her husband at home she could not have managed so Maycroft made her life so much better of the wonderful way they looked after him.
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Review from Brenda H (Wife of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Four and a half years ago, my husband had to go into a care home. I visited many before I decided on Maycroft Residential Care. I used to visit several times a day, lunch time, mornings and even during the night. During my husband's time at Maycroft Residential Care, it became a second home to both
myself and my husband, the staff were great, very understanding and treated my husband with dignity. I could not praise the carers and management enough because of the care and love I found there. I still visit.
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Review from K W (Nephew of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A calm, caring environment.
Residents treated with humility and respect.
A varied range of activities on offer.
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Review from Ros J (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Maycroft for three years. She has dementia, has a suprapubic catheter, cannot walk, talk and often lashes out in frustration. She is treated with respect and cared for very well. The staff always shave time for the residents even though they are constantly busy. There
is always an activity twice a day and music which the residents love. The food is freshly made and of a high standard. The staff are friendly and caring and keep relatives informed.
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Review from John M (Son of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great care home. My mother has received the best of care from the friendly staff for the last couple of years. I would not hesitate in recommending this home.
My mother's keyworker has been super. She always contacts me with any changes in my mother's condition.
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Review from Leslie S (Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, staff very caring and treat us all with dignity. Food outstanding.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Maycroft Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Maycroft Residential Care is calculated as follows: ( (191 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 235 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maycroft Residential Care is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Neshie

Neshie Alamo

Job Title: Home Manager

I have been qualified as a Registered Nurse since 1997 in my home country Philippines. Before I moved in the UK I was working in a Singapore hospital.


I count myself fortunate to have gained so much valuable experience. My career in the Care sector started 17 years ago and I have held a range of positions.


Before joining Maycroft I was working in one of Advinia’s homes in Norfolk as a Deputy Manager.


Whilst working in care I have been lucky enough to receive several awards. In 2021, I was a Regional Finalist in the Great British Awards East of England for Frontline leader. This year I was a Finalist for Inspirational Senior Care Worker in Star of Social Care awards.


For me, this is not only a job but a vocation. I have a passion for making a difference in people's lives and for our residents to have compassionate and quality care. To always make sure that their well-being is being prioritized. To do my absolute best to make sure that they are being treated with dignity and respect.


I look forward to seeing Maycroft continue to grow and to supporting our lovely residents and my colleagues as that happens.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maycroft Residential Care to verify any information. View our terms and conditions. Maycroft Residential Care has an Enhanced Service - more info.