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Excelcare Primrose Croft

Primrose Street, Victoria Street, Cambridge, Cambridgeshire CB4 3EH
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Excelcare Primrose Croft, Cambridge
Excelcare Primrose Croft, Cambridge
Excelcare Primrose Croft, Cambridge

Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day....  

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Care Provided by Excelcare Primrose Croft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,365From £1,365
Residential Dementia CareFrom £1,365From £1,364

Contact Excelcare Primrose Croft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rachel Pardoe (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (10)

Excelcare Primrose Croft Reviews (83)

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9.8

Excelcare Primrose Croft has a Review Score of 9.8 (9.841) out of 10, based on 32 reviews in the last 2 years. Over all time Excelcare Primrose Croft has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from Helen E (Daughter of Resident) published on 30 April 2018 Submitted via Website
Overall Experience

Can not fault this care home, my mother uses it for respite and loves it. The staff are all polite, friendly, caring and nothing is too much trouble, always there for all the user's needs. They always make everyone welcome and put them at ease, they really look after the service user which is a weight off your mind especially if it's the 1st time you have put your loved one in a care home. I know I can drop her off here and enjoy the rest without worrying about my Mum as she's in good hands.

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Review from Michele J (Daughter of Resident) published on 30 April 2018 Submitted via Review Postal Card
Overall Experience

When I took Mum to the care home it was the first time she had been away from home and I found it very homely and Mum settled in very quickly. I have visited on different days and times and always found the staff extremely welcoming and readily available to answer any questions, this also applies to others who have phones to see how Mum is getting on. Although the building is not new it is always clean and tidy. I have not stayed for dinner but the meals serviced are very varied, they look and smell very appetising. Other members of the family visit and they agree with our observations. I have been exceptionally pleased with the care my Mum has received from all members of staff and how helpful they have been.

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Review from Jill H (Daughter of Resident) published on 19 March 2018 Submitted via Website
Overall Experience

Excellent staff, care and service but a refurbishment and update is desperately needed. Décor is very dated and the individual rooms could do with en suites.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 November 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 17 Feb 2026

    Frank Sinatra and Googlebox keep happy couple smiling after 74 years together Love, companionship and kindness are at the heart of everything we do across the Excelcare family. We understand...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

Upcoming Events

There are no upcoming events for Excelcare Primrose Croft.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

Meet the Team (2)

Rachel Pardoe
Rachel PardoeJob Title Home ManagerJoined 2020

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.

Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.

Benny Jose
Benny JoseJob Title Deputy ManagerJoined 2013
Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare Assistant in 2008 and worked his way up to become a Team Leader in 2009. Benny has achieved his NVQ level 3.

Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Primrose Croft to verify any information. View our terms and conditions. Excelcare Primrose Croft has an Enhanced Service -more info.