Queen's Court is a fifty-five capacity care accommodation that makes the most of a homely atmopshere and the surrounding Cambridgeshire countryside.
The residence is ideal for residents with sensitive mental health, with carers experienced in assisting individuals with conditions like Alzheimer's.
While being an excellent choice of accommodation in order to achieve a stress-free retirement, Queen's Court also welcomes respite and day care service users.
Group: MHA (Methodist Homes)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 55 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 55
Rooms with ensuite WC: 21
Facilities & Services: Day Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Queen's Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Queen's Court has a Review Score of 8.6 (8.606)
The Review Score of 8.6 (maximum of 10) for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Queen's Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for Queen's Court is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.773 Points relating to the number of positive Reviews for Queen's Court is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 3 Reviews ÷ 11 Target = 0.273
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by G P (Son of Resident) on Wednesday 15 February 2017. Relates to December 2016.
My mother has been a resident here for exactly a year. During this time I have never once felt that she is unsafe, never once heard or saw the staff becoming angry, annoyed or disrespectful to any of the residents. Management are always helpful, will listen, advise and inform about my mother's health or behaviour.... And as a result, I can continue with my work and family life knowing that my mother is receiving first class care and attention when I can't be with her.
How likely would you be to recommend Queen's Court? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Yvonne Dawson, Home Manager at Queen's Court responded to this review on 04 Apr 2017:
Thank you for taking the time to tell us about your experiences of Queens Court. I am so pleased that you have found our team at Queens Court to be caring and respectful. Your feedback is very important to us and I will ensure that it is shared with the team.
Review submitted from a Postal Card by Alick B (Son of Resident) on Wednesday 15 February 2017. Relates to January 2017.
My father received superb care at Queen's Court for the last few weeks of his life. All the staff were extremely sensitive to both his needs and the needs of the family. Care staff found time to interact with him very positively and demonstrated great empathy. When one member of staff was not quite as positive as he could have been, the manager dealt with the situation quickly and effectively. When I went on holiday, the manager kept in touch by email and provided excellent communication.
How likely would you be to recommend Queen's Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Helen T (Daughter of Resident) on Saturday 7 January 2017. Relates to January 2017.
I am extremely pleased with the care mum receives at Queen's Court. Before she came to Queen's Court I was always worried when I left her. Now I know she is being properly cared for by people who really do care about her welfare and are giving her the total care and support she needs.
The staff are absolutely lovely to my mum and really care about her welfare. The home has a relaxed, friendly, open and warm atmosphere. I always feel welcome when I visit and I'd like to extend my thanks to all the staff at Queen's Court.
How likely would you be to recommend Queen's Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Yvonne Dawson, Home Manager at Queen's Court responded to this review on 12 Jan 2017:
Thank you for taking the time to tell us about your experiences of Queens Court. I am so pleased to hear that you are happy with the care your Mum receives. Your feedback is very important to us and I will ensure it is shared with our staff team. Thank you.
There are currently no Care Home Idol entrants who have performed at Queen's Court
