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Queen's Court has a Review Score of 9.8 (9.761) out of 10, based on 23 reviews in the last 2 years.
Over all time Queen's Court has 69 reviews.
5.0 out of 5
5.0 out of 5
Thank you so much for the review. Mum is lovely, staff adore her and enjoy her company, as she like a little chat with them. Mum, although quiet, is sociable and enjoys being in the lounge with the other residents. Thank you for mentioning the recent refurbishment, we are very happy with all the work that has been done, its certainly brightened the home.
5.0 out of 5
Thank you for the lovely words, which have been shared with staff. Dad likes to keep independent but also likes to know that there are always staff around when needed. He likes to sit and chat and has made friends with other people who live close by. Dad settled really quickly, as he made the positive choice to move into Queens Court himself.
5.0 out of 5
Your mum is an absolute sweetheart, always happy to see staff and visitors. Mum sits and watches the world go on around her, then will decide to make her way to the day centre for a different change of scene. A kind, gentle lady with such a welcoming smile, adored by us all.
5.0 out of 5
Your dad is a pleasure to support. Very much a quiet man who likes his own space, so needs a little encouragement to join in with the others. The new furniture and furnishing has definitely lifted the home, glad to hear you like them.
4.0 out of 5
Thank you for writing a review. We discussed the difficulties we are having with recruiting chefs, at the recent families meeting. I'm sorry the food provided hasn't always been at the standard we would expect. We have now recruited to one of the vacant positions and will soon be moving over to our new winter menu. I know that your dad often prefers a sandwich for tea. There is always the provisions available for staff to make him one, if he tells them that is what he would like.
5.0 out of 5
Thank you, your review is very much appreciated. Mum, as you know, is a quiet lady who enjoys her own company. She does, however, love going out with you for the day. I know that she has a lovely relationship with both the carers and senior, who all know her very well.
5.0 out of 5
Thank you so much for taking the time to write such a lovely review. Mum is an absolute pleasure to support, she is so lovely natured and enjoys the company of others. She also enjoys the odd singalong when staff play music from her Scottish heritage. Mum may have memory loss but the words still come when the old tunes are played. She very much enjoys time with our music therapist, and our chaplain.
5.0 out of 5
Thank you so much for taking the time to write a lovely review. Supporting your mother is our pleasure. It's good to hear that she is enjoying her newly refurbished room and communal areas too.
5.0 out of 5
5.0 out of 5
Your mum may be 104, but she knows what she wants to do and when, she joins in different activities as long as they don't interfere with her afternoon nap. Mum is truly a pleasure to support.
5.0 out of 5
Thank you for the review. Although Mum has lived with us for a number of years, there is no mistaking her London accent. She's always ready for a chat or a wave as you walk past, it's a pleasure to care for your mum.
5.0 out of 5
Thank you for the lovely review, and recommendation. Mum had a wonderful time on holiday and there are some lovely photographs to share with you. She and her cat are very much settled in Queens Court, and Mum loves to join in the activities.
5.0 out of 5
Thank you for taking the time to review us. Mum is a pleasure to support, she always has a smile, and something to say, but is equally content sitting in her room knitting.
5.0 out of 5
Thank you for the lovely review, which covers so many aspects of what we provide as a service to our residents. Your uncle enjoys his walks and I know the visit to the museum was very much enjoyed too.
4.0 out of 5
Thank you for the review, I know Dad says about meals being too big or not to his taste, often saying he would prefer a jacket potato. Our hospitality manager has also spent time with him to try and find out how we can help. Families are always welcome to book a meal here too, so they can experience our menus themselves.
5.0 out of 5
Thank you so much for taking the time to write such a lovely review. Queens Court prides itself on supporting our residents and, we recognise that our families at times also need support, even if it is making arrangements to celebrate special occasions, such as your diamond wedding. Thank you for always supporting Queens Court by attending events that we put on.
5.0 out of 5
Mum took a little while to settle at Queens Court but is now well and truly at home. She is a delight to work with and has quite a sense of humour, which the staff love.
5.0 out of 5
Dad is a quiet gentleman, who sits and watches the world go on around him. I know how much he loves the visits from you. Our mission is to support our residents, and also the wider family. Queens Court is not just a care home, but a home that cares, for everyone connected to us.
5.0 out of 5
Thank you so much for taking the time to review us, it's always lovely when families do think of us, especially after the loss of a loved one. Mum was quite a character who kept us all in order. Mum obviously lived a very interesting life. She loved to chat about her travels to India, and early years living in the Methodist Hall in London, through the war, whilst her Father was minister there. I will share your review with the staff team.
The Review Score of 9.8 (9.761) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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Yvonne Dawson is the Home Manager at MHA Queens Court, bringing 34 years of experience in the care sector. She began her career as a part-time care assistant and progressed through roles including Assistant Manager, Home Manager, and ultimately Area Manager, a position held for 10 years. During this time, Yvonne led services across a wide range of client groups, including learning disabilities, mental health, mother and baby units, homelessness services, and elderly care, always maintaining a strong focus on registered care and support for older people. Ten years ago, Yvonne chose to return to her roots in elder care, bringing with her a wealth of leadership experience and a deeply person-centred approach.
Under Yvonne’s guidance, Queens Court achieved a prestigious “Outstanding” rating from the CQC in 2019—an accomplishment that reflects the dedication and compassion of the whole team. The home is widely praised for its warm, welcoming atmosphere and exceptional standards of care, offering not just a place to live but a true home.
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