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Queen's Court

2 Downing Close, Bottisham, Cambridge, Cambridgeshire CB25 9DD
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Queen's Court, Cambridge
Queen's Court, Cambridge
Queen's Court, Cambridge

Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queen's Court is at the heart of the local community. The home provide residential and dementia care for up to 55 residents in modern en-suite accommodation.

There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop...  

Care Provided by Queen's Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,320 - £1,496N/A
Residential Dementia Care£1,483 - £1,621N/A

Contact Queen's Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (23)

Queen's Court Reviews (71)

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9.7

Queen's Court has a Review Score of 9.7 (9.712) out of 10, based on 21 reviews in the last 2 years. Over all time Queen's Court has 71 reviews.

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Showing 71 reviews matching selected criteria
Review from Andrew C (Resident / Service User) published on 16 July 2026 Submitted via Postal Card
Overall Experience

Assistance to or with others with in general 'running jobs', so that daily running goes smoothly for lectures and demonstrations.

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Review from Sarah P (Daughter of Resident) published on 12 January 2026 Submitted via Website
Overall Experience

The care for my mum is very good. My is a difficult person to deal with but she is always treated with care and respect. The management is very good and the senior staff. The care staff are always cheerful and treat my mum with care. I am kept informed of any problems with my mum.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review. Tour mum likes to keep us on our toes, she will tell staff if things as she sees them are not right. She likes to join in with activities and will come to the day centre to play bingo, and to listen to the entertainers.

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Review from Paul F (Son of Resident) published on 9 January 2026 Submitted via Website
Overall Experience

Kind friendly staff. Very attentive. Care home is always immaculate very happy knowing my mother is catered for. Mother has dementia and the staff are very patient with her. I'm glad that she is in this home.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your mother made such an impression on us during her respite stay, we were sad to see her leave. When she needed a permanent bed, it was lovely that your mother was able to come and live at Queens Court. She is settled and appears happy and content. She likes the staff that work with her, and is not afraid to tell then what she wants or needs. She is a pleasure to support.

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Review from K I (Niece of Resident) published on 8 January 2026 Submitted via Website
Overall Experience

My Uncle appears to be mostly happy and content at Queens Court which is most important. He can be anxious when his dementia causes confusion carers appear to be aware and supportive. A recent incident with a different resident who became aggressive towards my Uncle was dealt with swiftly and professionally. Staff are open to communicate with me which has been very important. There are several excellent carers in the dementia area of the home where my Uncle lives.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review. Dementia is unkind, not only for the individual but for families and close ones also, as the person we visit is no longer the person we once knew. Your Uncle is a pleasure to support, he loves to sit and chat with staff. I know your Uncle, at times,...  

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Review from Lyn B (Daughter of Resident) published on 22 September 2025 Submitted via Website
Overall Experience

Queen's Court is an exceptional care home and all the staff are very kind and caring. My mother has been a resident for 15 years and we have never once had cause to complain. In the earlier days she joined in with the many activities provided, but even now as her care becomes more challenging, she is treated with the utmost patience and dignity. Thank you to all the wonderful staff.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Supporting your mum for the past 15 years has been amazing, she has grown to love us as much as we do her. I have very fond memories of cups of tea, and sat with her in the garden on days when she has come down to my office. Mum has changed a little as she has grown older, as we all have, but she...  

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Review from M S (Daughter of Resident) published on 15 September 2025 Submitted via Website
Overall Experience

My mum is very happy in the home , the staff are lovely and always very willing , The refurbishment of the home is very good making it very homely , the activities are good when I went in the other day they were having a singalong session , which mum had enjoyed

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the review. Mum is lovely, staff adore her and enjoy her company, as she like a little chat with them. Mum, although quiet, is sociable and enjoys being in the lounge with the other residents. Thank you for mentioning the recent refurbishment, we are very happy with all the work that has been done, its certainly brightened the home.

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Review from Chris C (Son of Resident) published on 15 September 2025 Submitted via Website
Overall Experience
My dad has been living at Queen's Court for a few months now and he has really settled in well. From the start, the staff have been kind, patient, and welcoming, which made a huge difference to him (and to us as a family).
He feels comfortable and safe, and we've noticed a real improvement in his mood since moving here. The team always take the time to chat with him, encourage him to join in with activities, and make sure his needs are met with care and respect.

It's reassuring to know that he is in such good hands, and we couldn't be happier with the level of support he receives. We're very grateful to everyone at Queen's Court for creating such a positive environment.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the lovely words, which have been shared with staff. Dad likes to keep independent but also likes to know that there are always staff around when needed. He likes to sit and chat and has made friends with other people who live close by. Dad settled really quickly, as he made the positive choice to move into Queens Court himself.

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Review from Susan K (Daughter of Resident) published on 15 September 2025 Submitted via Website
Overall Experience

My mother has lived at Queens Court now for over 2 years and is never on her own and feels safe and very well cared for. Staff are so kind and caring and as a family we are very grateful for the care that they provide for mum. I am always kept updated as things happen and can't really ask for anything better.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your mum is an absolute sweetheart, always happy to see staff and visitors. Mum sits and watches the world go on around her, then will decide to make her way to the day centre for a different change of scene. A kind, gentle lady with such a welcoming smile, adored by us all.

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Review from S M (Daughter of Resident) published on 15 September 2025 Submitted via Website
Overall Experience
Dad has been a resident at Queens Court for a short while now.
We are so thankful for all the help and assistance we needed at the time of those first few days.

You have a wonderful team at Queens Court, their hard work and dedication is so appreciated by us as a family and more importantly to Dad. The new furnishings are nice and welcoming, love the curtains too.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your dad is a pleasure to support. Very much a quiet man who likes his own space, so needs a little encouragement to join in with the others. The new furniture and furnishing has definitely lifted the home, glad to hear you like them.

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Review from A C (Daughter-in-law of Resident) published on 15 September 2025 Submitted via Website
Overall Experience

Generally very good. It's clean, carers are lovely, atmosphere very warm and friendly, but recently there has been a problem with the provision of food. Menus are issued, but the food provided isn't what is on them. One evening all that was offered was a toasted tea cake! I know they have had difficulty employing a new chef and I'm sure everyone is doing their best to cover the position, but nutrition is an important factor in maintaining good health and this should be a priority.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for writing a review. We discussed the difficulties we are having with recruiting chefs, at the recent families meeting. I'm sorry the food provided hasn't always been at the standard we would expect. We have now recruited to one of the vacant positions and will soon be moving over to our...  

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Review from L O (Son of Resident) published on 15 September 2025 Submitted via Website
Overall Experience
I have absolute confidence in the quality of care provided by and the professionalism of the staff at Queen's Court. The atmosphere is always calm, friendly and positive and I feel the carers know my mother and her needs intimately, always respecting her dignity. A couple of the carers in particular always go above and beyond and Mum has developed a close bond with them, which palpably enhances her quality of life.
I am kept informed of any changes in my mother's condition and the overall level of communication is very good. I also appreciate the fact that I can visit at any time and can take Mum out for the day without any fuss.

Overall, the carers at Queen's Court have given me peace of mind - I know that Mum is in the best place and in the best hands.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you, your review is very much appreciated. Mum, as you know, is a quiet lady who enjoys her own company. She does, however, love going out with you for the day. I know that she has a lovely relationship with both the carers and senior, who all know her very well.

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Review from Steve L (Son of Resident) published on 15 September 2025 Submitted via Website
Overall Experience

Words fail me in my admiration for all the staff at Queens Court. My mother has been looked after by them for over six years during which her Alzheimers has taken full hold. But this isn't a care home that does the minimum for someone who lives in a different world. The team exudes love and compassion for her and the other residents. Mum is so well cared for, is kept safe, and is treated with the utmost dignity. Despite mum not knowing who I am or where she is, she is happy, healthy and loved. And that is entirely attributable to the Queens Court team at every level and in every role. They are my heroes.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to write such a lovely review. Mum is an absolute pleasure to support, she is so lovely natured and enjoys the company of others. She also enjoys the odd singalong when staff play music from her Scottish heritage. Mum may have memory loss but the words still...  

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Review from N S (Daughter of Resident) published on 25 March 2025 Submitted via Postal Card
Overall Experience

I am most impressed by the safe atmosphere and gentle care shown by staff towards residents. I see my mother's anxiety soothed and her dignity respected at all times. Her room is clean, comfortable and attractive and the communal areas are also pleasant and well serviced. Thank you for providing such an excellent place for her to live.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to write a lovely review. Supporting your mother is our pleasure. It's good to hear that she is enjoying her newly refurbished room and communal areas too.

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Review from Keith W (Son of Resident) published on 27 November 2024 Submitted via Postal Card
Overall Experience

I think the staff have a really caring attitude to residents.

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Review from A H (Daughter of Resident) published on 16 October 2024 Submitted via Postal Card
Overall Experience

I have given Queen's Court excellent on all counts - they are undergoing extensive renovations - hence 'good' for rooms at the moment. My mother is very well cared for - she is 104 years old - poor eyesight and hearing and memory problems. The activities have been hard to organise recently but she usually attends the day centre sessions.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your mum may be 104, but she knows what she wants to do and when, she joins in different activities as long as they don't interfere with her afternoon nap. Mum is truly a pleasure to support.

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Review from D W (Son of Resident) published on 2 October 2024 Submitted via Website
Overall Experience

My mother has been a resident in Queens Court since 2017 and we have had nothing but praise for the way she has been cared for since the day she arrived. She always seems happy when we go to see her and we know they take special care of dietary needs and pay great attention if there is any weight loss.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review. Although Mum has lived with us for a number of years, there is no mistaking her London accent. She's always ready for a chat or a wave as you walk past, it's a pleasure to care for your mum.

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Review from D G (Son of Resident) published on 24 September 2024 Submitted via Website
Overall Experience
My mum has gone from strength to strength in Queens Court, she looks so well compared to how she was.
The care she receives is to a very good standard and I also have a great relationship with the carers which is excellent.
My mum is very fussy with her food and I feel the staff do go that extra mile, to try and entice her to eat.

Overall we are very happy with Queens Court and my mum is very content there.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review us. Mum is a pleasure to support, she always has a smile, and something to say, but is equally content sitting in her room knitting.

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Review from J C (Daughter of Resident) published on 23 September 2024 Submitted via Website
Overall Experience
Very caring staff genuinely have residents at heart.
Lovely neighbourly feel to Queens Court as everyone is very friendly and greets all who come in to visit etc.
Quality and consistency of food is a problem.

I have broached this issue many times with no resolution.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review, I know Dad says about meals being too big or not to his taste, often saying he would prefer a jacket potato. Our hospitality manager has also spent time with him to try and find out how we can help. Families are always welcome to book a meal here too, so they can experience our menus themselves.

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Review from Sue B (Daughter of Resident) published on 20 September 2024 Submitted via Website
Overall Experience
My dad has been at Queens Court for over 2 years now. Can't fault Queens Court or the staff. The staff are consistent and long term which to us was a very good sign!
They constantly go above and beyond to support our family and Dad, helping us mark special family events. Going above and beyond expectations.
There is such a family feel with events and visits welcome to all.
We are comforted that Dad is in excellent hands in a resident-centred home.

Full marks from us!

Reply from Yvonne Dawson, Home Manager at Queen's Court

Dad is a quiet gentleman, who sits and watches the world go on around him. I know how much he loves the visits from you. Our mission is to support our residents, and also the wider family. Queens Court is not just a care home, but a home that cares, for everyone connected to us.

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Review from N H (Daughter of Resident) published on 20 September 2024 Submitted via Website
Overall Experience

Staff are kind, friendly and caring and always seem to have time for the residents. There are lots of activities. The environment is homely and reassuring. If medical care is required, appropriate advice or treatment is sought promptly.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Mum took a little while to settle at Queens Court but is now well and truly at home. She is a delight to work with and has quite a sense of humour, which the staff love.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 January 2020
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 30 Jan 2026

    3 weeks of care for the price of 2 Whether you're planning a break or exploring longer-term options, our short stays give older loved ones the chance to relax, socialise...

  • 11 Apr 2025

    Join us and enjoy a 2-course lunch at Queens Court for just £7.50 Every Thursday at 1pm (arrive at 12.30pm) Good food, great company - everyone’s welcome! Booking is essential...

  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

Upcoming Events

There are no upcoming events for Queen's Court.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for Queen's Court.

Meet the Team (1)

Yvonne Dawson
Yvonne DawsonJob Title:Care Home ManagerJoined: 2019

Yvonne Dawson is the Home Manager at MHA Queens Court, bringing 34 years of experience in the care sector. She began her career as a part-time care assistant and progressed through roles including Assistant Manager, Home Manager, and ultimately Area Manager, a position held for 10 years. During this time, Yvonne led services across a wide range of client groups, including learning disabilities, mental health, mother and baby units, homelessness services, and elderly care, always maintaining a strong focus on registered care and support for older people. Ten years ago, Yvonne chose to return to her roots in elder care, bringing with her a wealth of leadership experience and a deeply person-centred approach.

Under Yvonne’s guidance, Queens Court achieved a prestigious “Outstanding” rating from the CQC in 2019—an accomplishment that reflects the dedication and compassion of the whole team. The home is widely praised for its warm, welcoming atmosphere and exceptional standards of care, offering not just a place to live but a true home.

Frequently Asked Questions about Queen's Court

What types of Care is Queen's Court registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queen's Court have?

There are 55 Single Rooms.

What are the Facilities & Services at Queen's Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Queen's Court to the centre of Cambridge?

5.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen's Court to verify any information. View our terms and conditions. Queen's Court has an Enhanced Service -more info.