Queen's Court

2 Downing Close, Bottisham, Cambridge CB25 9DD
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9.8 69 Reviews
  • Queen's Court, Cambridge
Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queens Court is at the heart of the local community. The home provide residential and dementia care for up to 55 residents in modern en-suite accommodation.

There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop nearby, convenience is never far away. Queens Court enjoys strong ties with the Bottisham Social Club, with residents regularly engaging in social activities. The home’s secure gardens feature four courtyards filled with plants and shaded by mature walnut and apple trees, providing a peaceful space for the ‘Pot Gang’ gardening group to enjoy.

Situated in a peaceful cul-de-sac and surrounded by bungalows, the newly refurbished home has been a central part of the community for over fifty years. The home is made up of smaller ‘flatlets’ designed for groups of eight or sixteen people. Each unit has its own kitchen, lounge, and dining area, with a mix of en-suite and separate bathrooms. Whether for residential, dementia, or short-stay care, every resident receives tailored support to ensure they live later life to the fullest.

Its easy to understand why mealtimes are so important at Queens Court. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Queens Court provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Queens Court are here to help.
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Care Provided by Queen's Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1246 – £1419
  • Self-Funded Residential Dementia Care: £1400 – £1497

These prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements.

Contact Queen's Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Queen's Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (23)

Queen's Court Reviews (69)

9.8

Queen's Court has a Review Score of 9.8 (9.750) out of 10, based on 22 reviews in the last 2 years.
Over all time Queen's Court has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Queen's Court
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Total of 69, showing 1-20
Review from Lyn B (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queen's Court is an exceptional care home and all the staff are very kind and caring. My mother has been a resident for 15 years and we have never once had cause to complain. In the earlier days she joined in with the many activities provided, but even now as her care becomes more challenging, she is
treated with the utmost patience and dignity. Thank you to all the wonderful staff.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Supporting your mum for the past 15 years has been amazing, she has grown to love us as much as we do her. I have very fond memories of cups of tea, and sat with her in the garden on days when she has…read more
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Review from M S (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy in the home , the staff are lovely and always very willing , The refurbishment of the home is very good making it very homely , the activities are good when I went in the other day they were having a singalong session , which mum had enjoyed
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for the review. Mum is lovely, staff adore her and enjoy her company, as she like a little chat with them. Mum, although quiet, is sociable and enjoys being in the lounge with the…read more
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Review from Chris C (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living at Queen's Court for a few months now and he has really settled in well. From the start, the staff have been kind, patient, and welcoming, which made a huge difference to him (and to us as a family).
He feels comfortable and safe, and we've noticed a real improvement in his mood
since moving here. The team always take the time to chat with him, encourage him to join in with activities, and make sure his needs are met with care and respect.
It's reassuring to know that he is in such good hands, and we couldn't be happier with the level of support he receives. We're very grateful to everyone at Queen's Court for creating such a positive environment.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for the lovely words, which have been shared with staff. Dad likes to keep independent but also likes to know that there are always staff around when needed. He likes to sit and chat and has…read more
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Review from Susan K (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Queens Court now for over 2 years and is never on her own and feels safe and very well cared for. Staff are so kind and caring and as a family we are very grateful for the care that they provide for mum. I am always kept updated as things happen and can't really ask for anything
better.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Your mum is an absolute sweetheart, always happy to see staff and visitors. Mum sits and watches the world go on around her, then will decide to make her way to the day centre for a different change…read more
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Review from S M (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Queens Court for a short while now.
We are so thankful for all the help and assistance we needed at the time of those first few days.
You have a wonderful team at Queens Court, their hard work and dedication is so appreciated by us as a family and more importantly to Dad.
The new furnishings are nice and welcoming, love the curtains too.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Your dad is a pleasure to support. Very much a quiet man who likes his own space, so needs a little encouragement to join in with the others. The new furniture and furnishing has definitely lifted the…read more
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Review from A C (Daughter-in-law of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally very good. It's clean, carers are lovely, atmosphere very warm and friendly, but recently there has been a problem with the provision of food. Menus are issued, but the food provided isn't what is on them. One evening all that was offered was a toasted tea cake! I know they have had difficulty
employing a new chef and I'm sure everyone is doing their best to cover the position, but nutrition is an important factor in maintaining good health and this should be a priority.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for writing a review. We discussed the difficulties we are having with recruiting chefs, at the recent families meeting. I'm sorry the food provided hasn't always been at the standard we…read more
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Review from L O (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have absolute confidence in the quality of care provided by and the professionalism of the staff at Queen's Court. The atmosphere is always calm, friendly and positive and I feel the carers know my mother and her needs intimately, always respecting her dignity. A couple of the carers in particular
always go above and beyond and Mum has developed a close bond with them, which palpably enhances her quality of life.
I am kept informed of any changes in my mother's condition and the overall level of communication is very good. I also appreciate the fact that I can visit at any time and can take Mum out for the day without any fuss.
Overall, the carers at Queen's Court have given me peace of mind - I know that Mum is in the best place and in the best hands.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you, your review is very much appreciated. Mum, as you know, is a quiet lady who enjoys her own company. She does, however, love going out with you for the day. I know that she has a lovely…read more
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Review from Steve L (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words fail me in my admiration for all the staff at Queens Court. My mother has been looked after by them for over six years during which her Alzheimers has taken full hold. But this isn't a care home that does the minimum for someone who lives in a different world. The team exudes love and compassion
for her and the other residents. Mum is so well cared for, is kept safe, and is treated with the utmost dignity. Despite mum not knowing who I am or where she is, she is happy, healthy and loved. And that is entirely attributable to the Queens Court team at every level and in every role. They are my heroes.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for taking the time to write such a lovely review. Mum is an absolute pleasure to support, she is so lovely natured and enjoys the company of others. She also enjoys the odd…read more
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Review from N S (Daughter of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am most impressed by the safe atmosphere and gentle care shown by staff towards residents. I see my mother's anxiety soothed and her dignity respected at all times. Her room is clean, comfortable and attractive and the communal areas are also pleasant and well serviced. Thank you for providing such
an excellent place for her to live.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for taking the time to write a lovely review. Supporting your mother is our pleasure. It's good to hear that she is enjoying her newly refurbished room and communal areas too.
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Review from Keith W (Son of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the staff have a really caring attitude to residents.
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Review from A H (Daughter of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have given Queen's Court excellent on all counts - they are undergoing extensive renovations - hence 'good' for rooms at the moment. My mother is very well cared for - she is 104 years old - poor eyesight and hearing and memory problems. The activities have been hard to organise recently but she usually
attends the day centre sessions.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Your mum may be 104, but she knows what she wants to do and when, she joins in different activities as long as they don't interfere with her afternoon nap. Mum is truly a pleasure to support.
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Review from D W (Son of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Queens Court since 2017 and we have had nothing but praise for the way she has been cared for since the day she arrived. She always seems happy when we go to see her and we know they take special care of dietary needs and pay great attention if there is any weight loss.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for the review. Although Mum has lived with us for a number of years, there is no mistaking her London accent. She's always ready for a chat or a wave as you walk past, it's a pleasure to…read more
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Review from Sarah P (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queens Court is a well-run care home. The care staff are very good. They are welcoming and care for the residents very well. They know each resident's personality and what they need. There are almost daily activities and my mum is even going on a holiday to Skegness on the 16th of September.
I would
recommend this care home for anyone's loved one.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for the lovely review, and recommendation. Mum had a wonderful time on holiday and there are some lovely photographs to share with you. She and her cat are very much settled in Queens Court,…read more
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Review from D G (Son of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has gone from strength to strength in Queens Court, she looks so well compared to how she was.
The care she receives is to a very good standard and I also have a great relationship with the carers which is excellent.
My mum is very fussy with her food and I feel the staff do go that extra mile,
to try and entice her to eat.
Overall we are very happy with Queens Court and my mum is very content there.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for taking the time to review us. Mum is a pleasure to support, she always has a smile, and something to say, but is equally content sitting in her room knitting.
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Review from Kimberley I (Niece of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The room that has been provided is very pleasant with good en-suite and it is a light space with windows and fresh air and nice courtyard beyond. Personal belongings are safe in the room now that a key has been provided this also endures privacy. Dementia care staff are friendly especially the more
permanent staff and they always appear caring and reassuring during visits. There are regular meals and snacks tea and coffee provided. There are excellent activity staff who have recently provided walks in the village several times a week on a one to one basis. Recently they have also organised a trip out to the a local museum. The delivery of medication appears to be efficient. As a relative, I am confident that my relative is safe at Queen's Court, at times there are complicated issues to sort out for my relative and staff do find the time to listen and where possible make the changes I suggest.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for the lovely review, which covers so many aspects of what we provide as a service to our residents. Your uncle enjoys his walks and I know the visit to the museum was very much enjoyed…read more
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Review from J C (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very caring staff genuinely have residents at heart.
Lovely neighbourly feel to Queens Court as everyone is very friendly and greets all who come in to visit etc.
Quality and consistency of food is a problem.
I have broached this issue many times with no resolution.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for the review, I know Dad says about meals being too big or not to his taste, often saying he would prefer a jacket potato. Our hospitality manager has also spent time with him to try and…read more
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Review from Jacqueline N (Wife of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Queens Court, in Osborne, for over two years. In that time has slowly deteriorated due to Alzheimer's but the care and and attention he has received has been so reassuring to me and my family. We are always made welcome, whenever we go, and included in any activities
that are being held then. We celebrated our Diamond Wedding Anniversary this year and our daughter with the help of the staff and carers made it very special. The atmosphere is positive and caring with each of the residents being treated as individuals. The various social activities that are arranged for families to join in with their relatives are outstanding, Afternoon Teas, Valentine's Celebrations and joining residents for Christmas Lunch are much appreciated. Last, but not least all the staff are a joy and this makes visiting my husband so much easier knowing he is safe and sound.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for taking the time to write such a lovely review. Queens Court prides itself on supporting our residents and, we recognise that our families at times also need support, even if it…read more
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Review from N H (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are kind, friendly and caring and always seem to have time for the residents. There are lots of activities. The environment is homely and reassuring. If medical care is required, appropriate advice or treatment is sought promptly.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Mum took a little while to settle at Queens Court but is now well and truly at home. She is a delight to work with and has quite a sense of humour, which the staff love.
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Review from Sue B (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Queens Court for over 2 years now. Can't fault Queens Court or the staff. The staff are consistent and long term which to us was a very good sign!
They constantly go above and beyond to support our family and Dad, helping us mark special family events. Going above and beyond expectations.
There
is such a family feel with events and visits welcome to all.
We are comforted that Dad is in excellent hands in a resident-centred home.
Full marks from us!
Reply from Yvonne Dawson, Home Manager at Queen's Court
Dad is a quiet gentleman, who sits and watches the world go on around him. I know how much he loves the visits from you. Our mission is to support our residents, and also the wider family. Queens…read more
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Review from Mark P (Son of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Queens Court for the last 3 years of her life and was very well looked after.
When she/we were choosing the home it was during COVID lockdown, but the staff helped us to get a good impression of the home via pictures, which proved realistic.
For the first 18 months, my mother was
in the Sandringham unit, in a lovely and quite spacious room. She had her own phone, internet connection etc. Later on, she had to be moved to Osborne (dementia) unit, where she had a smaller, but adequate, room. The staffing ratio in this unit was noticeably higher, and the level of understanding and care was excellent.
Osborne unit is being significantly upgraded, with workmen replacing electrical and plumbing - but the home worked around this well.
Throughout we felt that Mum was well cared for, and we were always kept informed of her wellbeing, and when she needed any additional medical care etc. Staff always knew who we were when we visited.
We would happily recommend Queens Court.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for taking the time to review us, it's always lovely when families do think of us, especially after the loss of a loved one. Mum was quite a character who kept us all in order. Mum…read more
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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Queen's Court is calculated as follows: ( (206 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 260 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen's Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Yvonne Dawson

Job Title: Care Home Manager Joined: 2019

Yvonne Dawson is the Home Manager at MHA Queens Court, bringing 34 years of experience in the care sector. She began her career as a part-time care assistant and progressed through roles including Assistant Manager, Home Manager, and ultimately Area Manager, a position held for 10 years. During this time, Yvonne led services across a wide range of client groups, including learning disabilities, mental health, mother and baby units, homelessness services, and elderly care, always maintaining a strong focus on registered care and support for older people. Ten years ago, Yvonne chose to return to her roots in elder care, bringing with her a wealth of leadership experience and a deeply person-centred approach.


Under Yvonne’s guidance, Queens Court achieved a prestigious “Outstanding” rating from the CQC in 2019—an accomplishment that reflects the dedication and compassion of the whole team. The home is widely praised for its warm, welcoming atmosphere and exceptional standards of care, offering not just a place to live but a true home.

Frequently Asked Questions about Queen's Court

What types of Care is Queen's Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queen's Court have?

There are 55 Single Rooms.

What are the Facilities & Services at Queen's Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Queen's Court to the centre of Cambridge?

5.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen's Court to verify any information. View our terms and conditions. Queen's Court has an Enhanced Service - more info.