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Queen's Court

2 Downing Close, Bottisham, Cambridge, Cambridgeshire CB25 9DD
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Queen's Court, Cambridge
Queen's Court, Cambridge
Queen's Court, Cambridge

Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queen's Court is at the heart of the local community. The home provide residential and dementia care for up to 55 residents in modern en-suite accommodation.

There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop...  

Care Provided by Queen's Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,320 - £1,496N/A
Residential Dementia Care£1,483 - £1,621N/A

Contact Queen's Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (23)

Queen's Court Reviews (71)

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9.7

Queen's Court has a Review Score of 9.7 (9.712) out of 10, based on 21 reviews in the last 2 years. Over all time Queen's Court has 71 reviews.

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Showing 71 reviews matching selected criteria
Review from Derek P (Son of Resident) published on 3 August 2023 Submitted via Website
Overall Experience

My mum has been a resident at Queens Court since August 2020 and is very happy with the quality of care and commitment of the staff team. The permanent staff are really good at understanding and anticipating Mum's needs and preferences and go the extra mile to make sure she is happy and supported. During the COVID-19 pandemic, the staff team and management worked incredibly hard, in very difficult circumstances, to support, care for and protect the residents. Recruitment difficulties after Brexit and the COVID pandemic meant there were times when significant numbers of agency/ bank staff were necessary. Although care was always well provided some of the temporary staff were less familiar with Mum's preferences which could make her feel less 'at home'. Permanent staff levels have recently been increased. The facilities and rooms whilst good, are now a little 'tired', and a major refurbishment is scheduled for summer 2023.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review. Mum is a pleasure to support, and she does amazingly well keeping as independent as she does. We have worked hard in trying to ensure continuity when using agency staff so they get to know our residents, the same as regular staff do. We have now a...  

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Review from Mary P (Resident / Service User) published on 2 November 2022 Submitted via Postal Card
Overall Experience

My favourite thing about living here, is that I could not be happier (some mornings I pinch myself, to make sure I am not dreaming!). I sit outside on a bench and tell those thinking of moving in, about the superb care and love they will receive. Nothing is too much for the staff. They all give 110% plus, of themselves. Their care is second to none. The management can sell the room, but they cannot tell you of the care you will receive. They call me their ambassador! I speak from experience and from the heart.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you, you really are an ambassador for the home, taking time to talk to the people we show round. Moving into Queens Court has been a real positive for you, having support when you need it, having people around you and activities to join in with, so you really are living later life well.

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Review from P P (Son of Resident) published on 31 October 2022 Submitted via Postal Card
Overall Experience

Excellent in all respects. My mum could not have been better cared for. She loved it here.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review us. We know how difficult it is when you lose a loved one. We loved your mum as much as she loved us. She was always a pleasure to care for and support.

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Review from R S (Son of Resident) published on 17 October 2022 Submitted via Postal Card
Overall Experience
It's a great caring team, quick to spot any problem with my father and inform me.
They know me well and they are always smiling and welcoming, and make time for any questions I may have if necessary.

My father is so happy with the general care he receives and certainly puts a smile on his face.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to review us, your thoughts and comments are greatly appreciated by the team. Your father has settled at Queens Court and is a pleasure to support. It's lovely to know that families feel supported too.

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Review from Lynn B (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card
Overall Experience

I could not wish for a nicer, more caring home for my mum. The staff at Queen's Court look after her every need. Their kindness and care are second to none. It is such a relief that I can be confident she is in such excellent, attentive hands, safe and comfortable. I would (and do) recommend Queen's Court to anyone. I don't think they would find a nice home in the area or even further afield.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your Mum became very much part of our home almost immediately, and the years she has spent with us have been and continue to be very much our pleasure. The wealth of interests - animals, song, quizzes, stories and incredible warmth and good humour she brought along with her, and her daughter too, are among the many things that make Queens Court a great home.

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Review from Fiona H (Daughter of Resident) published on 8 May 2022 Submitted via Website
Overall Experience

My Dad has gone to live in Queen's Court due to dementia after being in a hospital which made him worse. He has a fabulous room overlooking the garden its always clean and tidy and Dad always looks smartly dressed and clean. He loves the staff and they really look after him. Nothing is too much trouble and they keep my mum informed every step of the way ... which helps my mum know he is settled and helps her. It's a great team at Queens Court and every time we visit it always has a friendly atmosphere we can not thank them enough for the care and love they show Dad.

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Review from George B (Nephew of Resident) published on 24 April 2022 Submitted via Website
Overall Experience

My uncle was a resident for many years after his wife passed away, with his nearest relatives in Australia and Covid-19 on the loose, which meant we were unable to visit him. However, the staff kept us fully informed and were very helpful in taking any phone calls we made to him. The introduction of an app was a great idea and allowed us to share some photos and memories. He always seemed content and was participating in activities. The staff always seemed to have his well being at heart and cracked jokes with him. They received any queries we had openly and did their utmost to keep us fully informed.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your uncle was very much loved and very much missed; he gave us all great pleasure, as he always had a joke or story to tell or a song to sing. He very much played on his Australian heritage, often appearing in a hat with corks hanging on it, singing Waltzing Matilda. A genuinely lovely man, that we were privileged to support.

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Review from Jane B (Daughter of Resident) published on 20 April 2022 Submitted via Website
Overall Experience

My Mum went to live at Queen's Court in August 2020, as her mobility had deteriorated and she had suffered several falls at home. It was a hard decision as she was a very independent lady and added to that, the Covid restrictions made visiting her difficult. However, she was very well cared for. She enjoyed the daily activities run by the lovely caring staff. She had a sunny room with a nice outlook. She always looked clean and neat thanks to the regular hairdos, manicures and pedicures. During Mum's final illness we were able to visit her daily and it was during this time that we were able to appreciate all the hard work that goes on behind the scenes at Queens Court from all the amazing staff. Nothing was ever too much trouble, they are all heroes and we will always be grateful and thankful to them all.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review. Mum kept true to herself right until the very end. She was still as determined and knew what she wanted, as the day she moved in. It was lovely that, as her family, you were able to visit daily, spending quality time with her. Even just holding her...  

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Review from Julie K (Daughter of Resident) published on 4 May 2021 Submitted via Website
Overall Experience

Dad was welcomed into Queens Court in July 2019 straight from a hospital stay. Due to dementia, he was in the Osborne wing on the ground floor. His room had a lovely outlook onto a garden. He was always given full care and attention and I know he was very well looked after. In this last month when his health deteriorated, I was kept informed every step of the way. Nothing was too much trouble for the staff, they worked above and beyond to make him comfortable.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Looking after your dad was our pleasure. His greetings, the things he would say, and his sense of humour, make him very much missed. It was lovely that your dad was able to come home for his final days to be cared for by staff that knew him and loved him and that you as a family were able to spend...  

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Review from Frances B (Daughter of Resident) published on 23 April 2020 Submitted via Website
Overall Experience

My mother has been struggling with memory and mobility. For the last few months, it has become clear that she could no longer look after herself at home, so my sister and I decided that she should be at Queens Court.

I am so pleased that she is at Queens Court. It is the nicest, kindliest, and most homely of all the homes we visited. The room and premises in the dementia ward are light and airy and include a lovely courtyard garden, where I saw her, through a video app, having her nails polished. I do not have to worry about her not eating or feeling lonely because she is obviously neither. The staff have got to know her, and she has settled in knowing all the pressures of running a house and life are lifted.

Thank you for looking after her, I can sleep at night knowing the dear old lady is in the best possible place.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review Queen's Court. Looking after your mum is our pleasure. She has settled well and joins in with different activities alongside other residents. It is good to hear she was enjoying some pamper time in the sunshine.

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Review from Susan B (Daughter of Resident) published on 22 April 2020 Submitted via Website
Overall Experience

Superheroes work at Queens Court. After a traumatic year and two hospital stays, my mum, arrived at Queens Court direct from hospital. The staff at Queens Court had not met Mum prior to her arrival and hand over from the hospital was not as informative as one would have liked. They were completely unprepared for the amount of care she would need and did not have the necessary equipment. However, they were amazing. The love and care they showed upon her arrival and their work behind the scenes to organise everything was fantastic. Those first few weeks all the staff went far beyond what would be expected. As a family, we are all so grateful and now nearly 3-months later, her health and anxiety has improved dramatically, she is settled and has made friends. We cannot thank you enough.

Reply from Yvonne Dawson, Home Manager at Queen's Court

As mum was so far away from Queen's Court we had to rely on others to complete an assessment for us. We had some knowledge of mum's health but did not know how difficult life for her at the time was. Mum is definitely a changed woman since joining us; her health has improved dramatically, and she...  

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Review from Karen W (Daughter of Resident) published on 21 April 2020 Submitted via Website
Overall Experience
Queens Court are handling the Covid-19 lockdown exceptionally well. My mother is in Osborne, so largely unaware of the situation. But she is always happy whenever I speak to her, talking about the things she has been doing and 'all the lovely people here' (her words).
While video calls hasn't worked out, (probably more to do with my technical incompetence than anything else), I have been able to speak to her via telephone. Also having frequent updates from the team there is so good.

When we were able to visit, we found the place clean, homely and welcoming. The staff are all fantastic!

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review Queen's Court. We have been doing our best to keep families and residents in touch. We recognise our IT is not always easy, so hope that the photos and little newsletters are bridging the gap until families are able to visit again.

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Review from Denise L (Daughter-in-law of Resident) published on 21 April 2020 Submitted via Website
Overall Experience
I cannot praise the staff at Queens Court enough. From the first moment our relative moved in, we have felt confident that she is and will continue to receive the best of care. The staff are all caring and competent. And even under the enormous pressure they are under at the moment, nothing is too much trouble. The way the managers have handled the situation at the moment is a real credit to their profession. In fact, the whole staff group are a credit to their profession. Somehow in this strange and frightening situation, they have managed to retain their sense of humour and fun for the sake of the residents, they are exceptional.

Saying thanks isn’t enough, we owe you more than words can say.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your kind words about the team are much appreciated. The terms you have used: caring, competent, exceptional, and a credit to the profession, are great to hear. They are definitely a team I, as manager, am very proud of. Saying thank you to the team, as you have, goes a long way.

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Review from Franciska G (Daughter of Resident) published on 21 April 2020 Submitted via Website
Overall Experience

It is always such a pleasure to go and visit my mother. Not only do I look forward to seeing her, but equally the staff (the more appropriate word would be 'friends'). All the staff I encounter seem to know my mum personally and love to tell me what she's been up to, or any funny little story or comment Mum has made. My mum seemed to settle in very quickly. Once she had been there for a while and the carers got to know her, they then decided to move her to a different part of the home; which better suited my mother's needs. They were very much 'on the ball' and looking for the best place for her within Queens Court. Mum's room is lovely and spacious, and the suite where she lives has such a lovely, relaxing, cosy atmosphere. You get to know all the other residents (and their families), and it is great to exchange ideas and talk things over. The staff always greet you with a smile, and it's wonderful to see them with the residents. There is always some form of entertainment going on.

Reply from Yvonne Dawson, Home Manager at Queen's Court

It is always lovely when you visit; mum enjoys your company and the staff enjoy talking with you too. Mum doesn’t always remember what she had done, so it’s good to hear the staff are taking the time to keep you up to date with what mum has been doing. The decision to move mum to a different part of the home has proved to be the right choice.

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Review from Pamela B (Daughter of Resident) published on 21 April 2020 Submitted via Website
Overall Experience
Can't praise Queens Court enough. They are all very professional, caring and treat everybody at Queens Court like their own family. Whatever time of day, the telephone is always answered and whoever does take the call is well informed.

They have made my 94-year-old mother very welcome and happy.

Please don't forget what they are doing for all of us at this time, taking all of our stress associated with our loved ones off our shoulders and on to their own without complaining.

Please, also, don't forget what they have done for us all when this is hopefully all behind us, and when we can visit again give a helping hand and treats for all the hardworking staff.

10/10 for everybody at Queens Court.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your mum is very new to Queen's Court, and it’s a pleasure to have such a lovely lady become one of our residents. I appreciate how hard it is for families not being able to visit at the moment, but lovely to read that you recognise we are doing all we can to try and keep everyone safe.

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Review from Elizabeth F (Daughter of Resident) published on 21 April 2020 Submitted via Website
Overall Experience
I am very grateful to Queen's Court for how my mother has been looked after. There is a lovely atmosphere at the home, and the staff seem to go above and beyond what I would expect.
My mother has been treated with great understanding, care and good humour.
The staff all say how much they love working at the home, and that speaks volumes about the ethos of the home.
It's never easy putting a parent in a care home, but all the staff have reassured me that we have done the right thing.

Thank you Queen's Court; I just wish I could be there now to spend time with my mother - the Covid-19 crisis has made that impossible, but I know that she is being well cared for and that makes it possible for me to sleep at night.

Reply from Yvonne Dawson, Home Manager at Queen's Court

We appreciate how difficult it is for families to make the decision to place a loved one in a care home. Having the trust in the home and staff to care for something so precious is really tough. Not only do the staff have good humour; so has mum, she is often laughing when I see her. We know not...  

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Review from Kevin M (Son of Resident) published on 21 April 2020 Submitted via Website
Overall Experience

My mother has been residing at Queens Court since November 2019. We have nothing but praise for the staff day and night. Mum loves the activities, food and the staff all go above and beyond what’s expected of them, especially in times of need, like now. We are sent a weekly newsletter and kept up to date with current events. I would recommend this home to anyone; keep up the good work.

Reply from Yvonne Dawson, Home Manager at Queen's Court

It’s good to hear that the weekly newsletter, we are sending out, is being enjoyed by families. We have also set up a social media page which is private to families, where photos and messages can be exchanged. Mum is fairly new to the home but has settled well and made a number of new friends.

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Review from Jo L (Daughter of Resident) published on 6 September 2019 Submitted via Website
Overall Experience

My mother became a resident at Queens Court 15 months ago. She is blind but otherwise in good health. All of the staff are professional and empathetic. They have time for the residents and treat them with respect and dignity. Everywhere is spotlessly clean. The food is good. Lines of communication are always open and managers are readily available to address any questions or concerns. There are regular activities arranged by the very enthusiastic social organiser. The kitchen team provide a wide variety of home-cooked meals with consideration given for any special diets. Very happy, a home from home.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to review Queen's Court. Looking after your Mother is our pleasure. The way you have spoken about Queen's Court and the work we do is lovely and much appreciated, and as the Manager, it makes me very proud of the home and the team. Your review will be shared with the staff, so they hear the words of appreciation.

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Review from D S (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card
Overall Experience

My mother came to Queens Court while I was on holiday she really enjoyed the friendly homely atmosphere of the home, the staff were wonderful and she enjoyed the food. The home was always kept clean and tidy. She is looking forward to her next visit she also enjoyed the day centre.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write such a lovely review, your Mother settled with us very quickly and she took part in the activities arranged in the home and day centre; we look forward to her coming to stay again.

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Review from Steve L (Son of Resident) published on 8 July 2019 Submitted via Postal Card
Overall Experience

From the day my mother arrived at Queen's Court to the present day the level of care, dedication of staff and professional standards has been exemplary. The staff display endless love and compassion (and patience) which has massively accelerated mum's ability to settle in and feel at home. When we were looking for care home options for mum, no other provider came close. We really appreciate the spiritual dimension as well as the wide array of daily activities and we know we can wholly trust mum into the care of Queen's Court.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review for Queens Court. The kind words are lovely to hear; looking after your Mother is our pleasure.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 January 2020
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 30 Jan 2026

    3 weeks of care for the price of 2 Whether you're planning a break or exploring longer-term options, our short stays give older loved ones the chance to relax, socialise...

  • 11 Apr 2025

    Join us and enjoy a 2-course lunch at Queens Court for just £7.50 Every Thursday at 1pm (arrive at 12.30pm) Good food, great company - everyone’s welcome! Booking is essential...

  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

Upcoming Events

There are no upcoming events for Queen's Court.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for Queen's Court.

Meet the Team (1)

Yvonne Dawson
Yvonne DawsonJob Title:Care Home ManagerJoined: 2019

Yvonne Dawson is the Home Manager at MHA Queens Court, bringing 34 years of experience in the care sector. She began her career as a part-time care assistant and progressed through roles including Assistant Manager, Home Manager, and ultimately Area Manager, a position held for 10 years. During this time, Yvonne led services across a wide range of client groups, including learning disabilities, mental health, mother and baby units, homelessness services, and elderly care, always maintaining a strong focus on registered care and support for older people. Ten years ago, Yvonne chose to return to her roots in elder care, bringing with her a wealth of leadership experience and a deeply person-centred approach.

Under Yvonne’s guidance, Queens Court achieved a prestigious “Outstanding” rating from the CQC in 2019—an accomplishment that reflects the dedication and compassion of the whole team. The home is widely praised for its warm, welcoming atmosphere and exceptional standards of care, offering not just a place to live but a true home.

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