Queen's Court

My mum has been a resident at Queens Court since August 2020 and is very happy with the quality of care and commitment of the staff team. The permanent staff are really good at understanding and anticipating Mum's needs and preferences and go the extra mile to make sure she is happy and supported. During the COVID-19 pandemic, the staff team and management worked incredibly hard, in very difficult circumstances, to support, care for and protect the residents. Recruitment difficulties after Brexit and the COVID pandemic meant there were times when significant numbers of agency/ bank staff were necessary. Although care was always well provided some of the temporary staff were less familiar with Mum's preferences which could make her feel less 'at home'. Permanent staff levels have recently been increased. The facilities and rooms whilst good, are now a little 'tired', and a major refurbishment is scheduled for summer 2023.

My favourite thing about living here, is that I could not be happier (some mornings I pinch myself, to make sure I am not dreaming!). I sit outside on a bench and tell those thinking of moving in, about the superb care and love they will receive. Nothing is too much for the staff. They all give 110% plus, of themselves. Their care is second to none. The management can sell the room, but they cannot tell you of the care you will receive. They call me their ambassador! I speak from experience and from the heart.

Excellent in all respects. My mum could not have been better cared for. She loved it here.

My father is so happy with the general care he receives and certainly puts a smile on his face.

I could not wish for a nicer, more caring home for my mum. The staff at Queen's Court look after her every need. Their kindness and care are second to none. It is such a relief that I can be confident she is in such excellent, attentive hands, safe and comfortable. I would (and do) recommend Queen's Court to anyone. I don't think they would find a nice home in the area or even further afield.

My Dad has gone to live in Queen's Court due to dementia after being in a hospital which made him worse. He has a fabulous room overlooking the garden its always clean and tidy and Dad always looks smartly dressed and clean. He loves the staff and they really look after him. Nothing is too much trouble and they keep my mum informed every step of the way ... which helps my mum know he is settled and helps her. It's a great team at Queens Court and every time we visit it always has a friendly atmosphere we can not thank them enough for the care and love they show Dad.

My uncle was a resident for many years after his wife passed away, with his nearest relatives in Australia and Covid-19 on the loose, which meant we were unable to visit him. However, the staff kept us fully informed and were very helpful in taking any phone calls we made to him. The introduction of an app was a great idea and allowed us to share some photos and memories. He always seemed content and was participating in activities. The staff always seemed to have his well being at heart and cracked jokes with him. They received any queries we had openly and did their utmost to keep us fully informed.

My Mum went to live at Queen's Court in August 2020, as her mobility had deteriorated and she had suffered several falls at home. It was a hard decision as she was a very independent lady and added to that, the Covid restrictions made visiting her difficult. However, she was very well cared for. She enjoyed the daily activities run by the lovely caring staff. She had a sunny room with a nice outlook. She always looked clean and neat thanks to the regular hairdos, manicures and pedicures. During Mum's final illness we were able to visit her daily and it was during this time that we were able to appreciate all the hard work that goes on behind the scenes at Queens Court from all the amazing staff. Nothing was ever too much trouble, they are all heroes and we will always be grateful and thankful to them all.

Dad was welcomed into Queens Court in July 2019 straight from a hospital stay. Due to dementia, he was in the Osborne wing on the ground floor. His room had a lovely outlook onto a garden. He was always given full care and attention and I know he was very well looked after. In this last month when his health deteriorated, I was kept informed every step of the way. Nothing was too much trouble for the staff, they worked above and beyond to make him comfortable.

My mother has been struggling with memory and mobility. For the last few months, it has become clear that she could no longer look after herself at home, so my sister and I decided that she should be at Queens Court.

I am so pleased that she is at Queens Court. It is the nicest, kindliest, and most homely of all the homes we visited. The room and premises in the dementia ward are light and airy and include a lovely courtyard garden, where I saw her, through a video app, having her nails polished. I do not have to worry about her not eating or feeling lonely because she is obviously neither. The staff have got to know her, and she has settled in knowing all the pressures of running a house and life are lifted.

Thank you for looking after her, I can sleep at night knowing the dear old lady is in the best possible place.

Superheroes work at Queens Court. After a traumatic year and two hospital stays, my mum, arrived at Queens Court direct from hospital. The staff at Queens Court had not met Mum prior to her arrival and hand over from the hospital was not as informative as one would have liked. They were completely unprepared for the amount of care she would need and did not have the necessary equipment. However, they were amazing. The love and care they showed upon her arrival and their work behind the scenes to organise everything was fantastic. Those first few weeks all the staff went far beyond what would be expected. As a family, we are all so grateful and now nearly 3-months later, her health and anxiety has improved dramatically, she is settled and has made friends. We cannot thank you enough.

When we were able to visit, we found the place clean, homely and welcoming. The staff are all fantastic!

Saying thanks isn’t enough, we owe you more than words can say.

It is always such a pleasure to go and visit my mother. Not only do I look forward to seeing her, but equally the staff (the more appropriate word would be 'friends'). All the staff I encounter seem to know my mum personally and love to tell me what she's been up to, or any funny little story or comment Mum has made. My mum seemed to settle in very quickly. Once she had been there for a while and the carers got to know her, they then decided to move her to a different part of the home; which better suited my mother's needs. They were very much 'on the ball' and looking for the best place for her within Queens Court. Mum's room is lovely and spacious, and the suite where she lives has such a lovely, relaxing, cosy atmosphere. You get to know all the other residents (and their families), and it is great to exchange ideas and talk things over. The staff always greet you with a smile, and it's wonderful to see them with the residents. There is always some form of entertainment going on.

They have made my 94-year-old mother very welcome and happy.

Please don't forget what they are doing for all of us at this time, taking all of our stress associated with our loved ones off our shoulders and on to their own without complaining.

Please, also, don't forget what they have done for us all when this is hopefully all behind us, and when we can visit again give a helping hand and treats for all the hardworking staff.

10/10 for everybody at Queens Court.

Thank you Queen's Court; I just wish I could be there now to spend time with my mother - the Covid-19 crisis has made that impossible, but I know that she is being well cared for and that makes it possible for me to sleep at night.

My mother has been residing at Queens Court since November 2019. We have nothing but praise for the staff day and night. Mum loves the activities, food and the staff all go above and beyond what’s expected of them, especially in times of need, like now. We are sent a weekly newsletter and kept up to date with current events. I would recommend this home to anyone; keep up the good work.

My mother became a resident at Queens Court 15 months ago. She is blind but otherwise in good health. All of the staff are professional and empathetic. They have time for the residents and treat them with respect and dignity. Everywhere is spotlessly clean. The food is good. Lines of communication are always open and managers are readily available to address any questions or concerns. There are regular activities arranged by the very enthusiastic social organiser. The kitchen team provide a wide variety of home-cooked meals with consideration given for any special diets. Very happy, a home from home.

My mother came to Queens Court while I was on holiday she really enjoyed the friendly homely atmosphere of the home, the staff were wonderful and she enjoyed the food. The home was always kept clean and tidy. She is looking forward to her next visit she also enjoyed the day centre.

From the day my mother arrived at Queen's Court to the present day the level of care, dedication of staff and professional standards has been exemplary. The staff display endless love and compassion (and patience) which has massively accelerated mum's ability to settle in and feel at home. When we were looking for care home options for mum, no other provider came close. We really appreciate the spiritual dimension as well as the wide array of daily activities and we know we can wholly trust mum into the care of Queen's Court.