Queen's Court

2 Downing Close, Bottisham, Cambridge CB25 9DD
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9.8 69 Reviews
  • Queen's Court, Cambridge
Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queens Court is at the heart of the local community. The home provide residential and dementia care for up to 55 residents in modern en-suite accommodation.

There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop nearby, convenience is never far away. Queens Court enjoys strong ties with the Bottisham Social Club, with residents regularly engaging in social activities. The home’s secure gardens feature four courtyards filled with plants and shaded by mature walnut and apple trees, providing a peaceful space for the ‘Pot Gang’ gardening group to enjoy.

Situated in a peaceful cul-de-sac and surrounded by bungalows, the newly refurbished home has been a central part of the community for over fifty years. The home is made up of smaller ‘flatlets’ designed for groups of eight or sixteen people. Each unit has its own kitchen, lounge, and dining area, with a mix of en-suite and separate bathrooms. Whether for residential, dementia, or short-stay care, every resident receives tailored support to ensure they live later life to the fullest.

Its easy to understand why mealtimes are so important at Queens Court. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Queens Court provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Queens Court are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1246 – £1419
  • Self-Funded Residential Dementia Care: £1400 – £1497

These prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (23)

Queen's Court Reviews (69)

9.8

Queen's Court has a Review Score of 9.8 (9.761) out of 10, based on 23 reviews in the last 2 years.
Over all time Queen's Court has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to Queen's Court
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Total of 69, showing 61-69
Review from Jane L (Daughter of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queen's Court provided care for my father for 14 months, until his recent death, and at all times my mother and I felt included in decision making, cheered by the quality of care he received, and supported during difficult times. Dad's care was not always straightforward, and it was extremely important
to us to be able to discuss the best way for things to be done - and then to see new ideas put into practice. The team in Osborne flat, where Dad lived, are amongst the kindest people you could ever hope to meet. The atmosphere is calm and gentle. Residents interact well with one another and the carers manage, somehow, to make sure everyone receives attention when they need it. This was a difficult time for us as a family, but the support we received, and the affection shown for Dad, as well as the steady good quality care he was given, made it all much easier. We will miss the Queen's Court team. Thank you.
Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for thinking about Queens Court and writing such a lovely review, at what has been and still is such a difficult time. As a family you were lovely, so supportive of each other and so caring, you and your mother should be very proud of how you continued to support your father right to the very end. He knew how much you loved him, as did we. It was our privilege to look after your father.

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Review from S P (Nephew of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home has a happy atmosphere - all residents I have met seem cheerful and well presented, clean and well cared for. Carers are generally attentive, caring and kind. They are very respectful of each resident. Unfortunately, there does seem to be staff shortages at weekends - mainly agency staff
used. People are kind and caring but no continuity for residents - particularly difficult for residents with dementia - they get confused and scared.
Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to respond. We encourage families to dress residents' rooms with recognisable belongings from their home, to make each room individual and homely. Queens Court has had difficulties recruiting and there has been the use of agency staff, across the whole week, not just at weekends. Where possible we use the same agency staff to provide a consistent approach.

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Review from Kevin L (Son of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late father had been a resident at Queen's Court for just over a year, during which time my wife and I got to know many of the staff following visits and phone calls. Dad was treated with kindness and respect and our calls were always met with good-humoured kindness and nothing was too much trouble
i.e., taking a phone to him so we could chat. Those lovely ladies made Queens Court dad's home and did all they could. At the end of his life, the staff met all his needs with care, compassion and professionalism.
Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the kind words. Staff appreciate hearing the positive feedback from families as we believe caring for someone until the very end is a privilege. In our final days would all wish to be treated with dignity, kindness and compassion, and to spend our final days comfortable, and I am glad that your Father felt that. Caring for your Dad was our pleasure.

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Review from Sarah J (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's family are extremely pleased with the care she is receiving in the care home. The staff treat her as an individual with respect and dignity. Mum has been made to feel inclusive and part of the bigger family of staff and residents in the home. After Mum's first year she seems very settled,
supported and doing really well. Thank you.
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Review from R H (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very attentive to residents' needs and keep family informed of any medical issues, calling out to the GP without hesitation and notifying the family of falls etc. They always do their best to offer varied activities. They take care to treat residents with dignity and ensure cleanliness
of rooms and residents.
Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the review. It's lovely to hear the kind words from the families and friends of Queen's Court residents.

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Review from Roslyn C (Daughter of Resident) published on 12 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Queen's Court for almost three years and during that time, she has received wonderful care. The staff are all friendly, approachable and caring. They treat my mother as an individual and know exactly how to reassure her when she is anxious. The food is of a high standard.
Activities are available; encouraged but not forced if she doesn't wish to take part. Relatives are made to feel welcome and part of the family of Queen's Court. I feel very lucky that we found this care home through a recommendation from a friend.
Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write such a heart-warming review for Queens Court. It is our pleasure to support your mother and it is lovely to hear that relatives also feel part of our family.

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Review from G P (Son of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for exactly a year. During this time I have never once felt that she is unsafe, never once heard or saw the staff becoming angry, annoyed or disrespectful to any of the residents. Management are always helpful, will listen, advise and inform about my mother's health
or behaviour.... And as a result, I can continue with my work and family life knowing that my mother is receiving first class care and attention when I can't be with her.
Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to tell us about your experiences of Queens Court. I am so pleased that you have found our team at Queens Court to be caring and respectful. Your feedback is very important to us and I will ensure that it is shared with the team.

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Review from Alick B (Son of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received superb care at Queen's Court for the last few weeks of his life. All the staff were extremely sensitive to both his needs and the needs of the family. Care staff found time to interact with him very positively and demonstrated great empathy. When one member of staff was not quite
as positive as he could have been, the manager dealt with the situation quickly and effectively. When I went on holiday, the manager kept in touch by email and provided excellent communication.
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Review from Helen T (Daughter of Resident) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care mum receives at Queen's Court. Before she came to Queen's Court I was always worried when I left her. Now I know she is being properly cared for by people who really do care about her welfare and are giving her the total care and support she needs.
The staff are
absolutely lovely to my mum and really care about her welfare. The home has a relaxed, friendly, open and warm atmosphere. I always feel welcome when I visit and I'd like to extend my thanks to all the staff at Queen's Court.
Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to tell us about your experiences of Queens Court. I am so pleased to hear that you are happy with the care your Mum receives. Your feedback is very important to us and I will ensure it is shared with our staff team. Thank you.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.761 for Queen's Court is calculated as follows: ( (218 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 272 Ratings = 4.761
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen's Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Yvonne Dawson

Job Title: Care Home Manager Joined: 2019

Yvonne Dawson is the Home Manager at MHA Queens Court, bringing 34 years of experience in the care sector. She began her career as a part-time care assistant and progressed through roles including Assistant Manager, Home Manager, and ultimately Area Manager, a position held for 10 years. During this time, Yvonne led services across a wide range of client groups, including learning disabilities, mental health, mother and baby units, homelessness services, and elderly care, always maintaining a strong focus on registered care and support for older people. Ten years ago, Yvonne chose to return to her roots in elder care, bringing with her a wealth of leadership experience and a deeply person-centred approach.


Under Yvonne’s guidance, Queens Court achieved a prestigious “Outstanding” rating from the CQC in 2019—an accomplishment that reflects the dedication and compassion of the whole team. The home is widely praised for its warm, welcoming atmosphere and exceptional standards of care, offering not just a place to live but a true home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen's Court to verify any information. View our terms and conditions. Queen's Court has an Enhanced Service - more info.