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There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop...
Care Provided by Queen's Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Queen's Court for full pricing details and T&Cs.
Contact Queen's Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (55)
- Single Rooms with ensuite Wet Room (23)
Queen's Court Reviews (71)
Queen's Court has a Review Score of 9.7 (9.712) out of 10, based on 21 reviews in the last 2 years.
Over all time Queen's Court has 71 reviews.
My husband has been a resident at Queens Court, in Osborne, for over two years. In that time has slowly deteriorated due to Alzheimer's but the care and and attention he has received has been so reassuring to me and my family. We are always made welcome, whenever we go, and included in any activities that are being held then. We celebrated our Diamond Wedding Anniversary this year and our daughter with the help of the staff and carers made it very special. The atmosphere is positive and caring with each of the residents being treated as individuals. The various social activities that are arranged for families to join in with their relatives are outstanding, Afternoon Teas, Valentine's Celebrations and joining residents for Christmas Lunch are much appreciated. Last, but not least all the staff are a joy and this makes visiting my husband so much easier knowing he is safe and sound.
Thank you so much for taking the time to write such a lovely review. Queens Court prides itself on supporting our residents and, we recognise that our families at times also need support, even if it is making arrangements to celebrate special occasions, such as your diamond wedding. Thank you for always supporting Queens Court by attending events that we put on.
When she/we were choosing the home it was during COVID lockdown, but the staff helped us to get a good impression of the home via pictures, which proved realistic.
For the first 18 months, my mother was in the Sandringham unit, in a lovely and quite spacious room. She had her own phone, internet connection etc. Later on, she had to be moved to Osborne (dementia) unit, where she had a smaller, but adequate, room. The staffing ratio in this unit was noticeably higher, and the level of understanding and care was excellent.
Osborne unit is being significantly upgraded, with workmen replacing electrical and plumbing - but the home worked around this well.
Throughout we felt that Mum was well cared for, and we were always kept informed of her wellbeing, and when she needed any additional medical care etc. Staff always knew who we were when we visited.
We would happily recommend Queens Court.
Thank you so much for taking the time to review us, it's always lovely when families do think of us, especially after the loss of a loved one. Mum was quite a character who kept us all in order. Mum obviously lived a very interesting life. She loved to chat about her travels to India, and early...
Food is simple and of quite good standard.
Management feels fairly remote. I cannot comment on the standard.
Thank you for taking the time to review Queen's Court, I'm glad to hear you like the accommodation and are happy with what we provide. I know that we do have chats with you and your niece on occasions however making the management team presence more noticeable in the home is now something we will work on.
My mother moved into Queen's Court recently and is very happy there. The staff have been consistently kind, caring and helpful. There are many activities for her to join in with, and her room is very comfortable. Our family are very happy to know she is being so well looked after, while also being encouraged to keep as independent as possible.
Thank you so much for taking the time to review. Your mum is an absolute pleasure; she has settled well, joins in with the day centre and is often seen sitting and chatting with other residents. It's also lovely that you are so local and able to pop in regularly to see her.
I always find all the staff so friendly and dedicated. You can tell that they are doing the job they are doing because they enjoy their work. Nothing is too much trouble and they are always looking to tweak what they do with residents to improve and make their lives more comfortable. I always tell my friends how excellent Queens Court is and have no hesitation in recommending the Care Home.
Thank you so much for the lovely review. Your stepfather is such a pleasure to support, he is adored by staff, as always so lovely when they are attending to him. Thank you for recognising the work the staff do, our aim is to ensure residents are comfortable, well cared for, and are able to take...
My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. The number of staff present is very high compared to other care homes I have experienced – there is always someone on hand. There is a range of activities taking place each day which get my mother out of her room and allow her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands.
Thank you so much for the review. Mum is still finding her feet in the home; she is joining in with activities and the day centre and has developed a circle of friends. Mum has settled really well, she just has odd days when there is a bit of a wobble but they are now few and far between.
My mum has been in Queens Court since March. She received a lovely welcome which made me realise that I would not need to worry about Mum. The staff are outstanding. They are so caring and friendly and there is a lovely atmosphere at the home, it feels like one big family. Whenever I visit the staff give me updates on Mum. I don’t know how they know all the residents as well as they do. The manager is outstanding. She leads by example. She is so caring and understanding. Thank you all so much.
Thank you so much for the lovely review. I know making the decision to move Mum into a home was not easy. Mum however joins in with activities in the home; she is often in our day centre and will go on outings when offered. Mum has a number of people she will sit and chat with, she has even found the vacant chair in the manager's office.
I have just visited my father in Queens Court and was delighted to see how well he looked. He had gained a little weight and was bright in mood and keen to get into the fresh air. The staff were very helpful in helping prepare for his trip out, locating his dentures and a nice shirt. Later when we returned management spent time talking to myself and my father about what was on offer for his entertainment and offered the possibility of theatre or cinema trips which excited my father. He also played the game Connect Four and beat me four times! The only room for improvement was ensuring that his belongings were checked daily as things went missing easily despite (usually) being given name tags. He also needed some support with ensuring the TV in his room was programmed for one particular channel and he had a radio which had been in for repair longterm. He hoped to get more exercise so I was delighted to get an exercise form to complete in preparation for this.
Thank you for taking the time to write a review, it's good to hear you found your dad looking so well when you visited. Dad does love to get out and is often (weather permitting) found sitting on the front benches, he also regularly goes for a ride when the clients who attend the day centre go...
From the moment you walk in through the door, there is welcome everywhere. We have had lunch twice with my stepfather as it has been his birthday. Only one word is needed - wonderful! Your staff are incredible. My sister and our family are so so grateful. Thank you!
Thank you so much for taking the time to write a review. Your stepfather is an absolute pleasure to support, thank you for sharing him with us.
My father-in-law made a surprise decision in September 2022. He decided that he could no longer cope with independent living. Within a week, Queen's Court found a room for him and he moved in. He felt at home almost immediately, taking part in all the activities and responding to the kindness extended to him by all the staff and management. On the occasions that we have taken him out for social or health visits he has always told us on his return that it is good to be home. The staff are always friendly and helpful whenever we visit or telephone. Without doubt, we chose the right place for my father-in-law when we had to make what was a very difficult decision.
Thank you for the review, your father-in-law is absolutely amazing for a gentleman of 101, and such a pleasure to support. He is so independent, knows staff by name, and he also loves joining in with our day centre.
Employed staff are excellent, know Mum well and are therefore able to predict her daily needs.
My one criticism would be the main meal of the day when too much is given to Mum to eat. A portion half the size would be sufficient, making eating easier and saving Queen's Court money.
More use of the minibus for outings would also be nice, possibly to an Abbey where family could meet and help with patients. although I realise this is tricky with those who are wheelchair-bound.
These are minor criticisms and overall I am very pleased with the care.
Thank you so much for the review, I have noted what you said about the portion size; we are a service that likes to think our residents are well-fed, but I also know a full plate can be off-putting. There are outings arranged, for a small number of residents at a time, so they appear to be not as frequent as desired.
My aunt has been in Queens Court for several years, the support she has had and the care she has received simply could not have been better. The staff demonstrate great patience and deal with some very challenging behaviour from her with respect for her dignity, firmness and compassion. They keep me well informed at all times.
Thank you for the review, your aunt is definitely one of our characters. I will share your review with my team.
Their wonderful understanding and appreciation of my mum’s individual needs are met daily and are provided by a dedicated team of staff, who work incredibly hard to ensure a safe and loving home for Mum. As I always say to them, if I could clone you, then every home would have a Queen’s Court team and I would proudly work with any of the staff. Every time I leave my mum, I know she is happy, incredibly well looked after and that I will be made aware of any concerns or changes they have made in her care. For me, the home ticks every box and continues to deserve its QCQ Outstanding award!
Thank you so much for the lovely review, your mum is much loved by us all, and such a pleasure to support in the home. She is lucky to have such a caring family too. We love Mum's singing.
Since moving to Queens Court my mum's quality of life has changed beyond all expectations. The step change improvement in her health has been remarkable. She sparkles. She could not have been treated better.
Mum has absolutely blossomed since moving to Queens Court. I remember the day of her assessment several years ago, when you wondered how accepting of us she would be, she was absolutely charming then, and still is a delight to support.
Queens Court's care for my uncle was excellent. It is clear that he was loved and his presence in the care home was valued. I could see that once he settled in he was happy here and despite his Alzheimer's/dementia, he played a positive role in the home simply by his presence and his easy-going nature. Having lived for many years alone and having become progressively isolated whilst living on his own, he blossomed here amongst the community at Queens Court. I cannot thank the staff enough for the way he was looked after.
Thank you so much for the review, which I know would be hard as your uncle so recently passed away. He is very much missed by us all, he was a gentle, quiet, unassuming man, and very much a gentleman.
Mum has dementia and at times is very restless and challenging. All the staff are always very caring with Mum and find ways to help and look after her which she is happy with. They involve her with the other residents in music and singing activities which Mum loves. They chat with Mum and have got to know her history so they can help her to remember where she has come from, her life story.
Thank you for the review, and for sharing your mum with us. Mum has moved around the home as her needs have changed. Mum may only be a little lady, but a big character in the unit, one who is lucky to have such a supportive family, who visit or ring daily.
I can honestly state that without the help and patience of the staff my elderly mother would not be with us today.
I can’t praise this care home enough.
Thank you for the review, greatly appreciated, as much as I know Mum also appreciates the fish and chips teas you bring in for her.
Great facilities. Lovely friendly staff. Look after Mum exceptionally well as I live 300 miles away and cannot get there as often as I want. Mum is treated with great dignity and is very happy.
It's lovely to hear what you said about Mum being happy and well cared for. She now struggles with her communication, however, does indicate this to us too. She appears happy and content, and adores certain staff members, as her face lights up when she sees them.
I cannot thank all the three different units Mum has been on enough for their care, which means we know she is being looked after and safe 24/7 since she went to the care home.
Thank you for taking the time to review. Mum's needs have obviously changed in the time she has spent with us, thankfully Queen's Court has been able to accommodate this, by Mum moving units, as each unit provides a different level of care according to need. It’s a pleasure to support your mum.
The staff do a wonderful job under very difficult circumstances. My late mother suffered from Alzheimer's and the care she was given was very good. The staff always answered any queries or concerns that we had.
So lovely to hear from you, thank you so much for reviewing us. We still miss your mum, she may have been a lady of small stature, but such a big personality.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 January 2020Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 30 Jan 2026
3 weeks of care for the price of 2 Whether you're planning a break or exploring longer-term options, our short stays give older loved ones the chance to relax, socialise...
- 11 Apr 2025
Join us and enjoy a 2-course lunch at Queens Court for just £7.50 Every Thursday at 1pm (arrive at 12.30pm) Good food, great company - everyone’s welcome! Booking is essential...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
There are no upcoming events for Queen's Court.
Accreditations
There are no accreditations posted yet for Queen's Court.
Meet the Team (1)

Yvonne Dawson is the Home Manager at MHA Queens Court, bringing 34 years of experience in the care sector. She began her career as a part-time care assistant and progressed through roles including Assistant Manager, Home Manager, and ultimately Area Manager, a position held for 10 years. During this time, Yvonne led services across a wide range of client groups, including learning disabilities, mental health, mother and baby units, homelessness services, and elderly care, always maintaining a strong focus on registered care and support for older people. Ten years ago, Yvonne chose to return to her roots in elder care, bringing with her a wealth of leadership experience and a deeply person-centred approach.
Under Yvonne’s guidance, Queens Court achieved a prestigious “Outstanding” rating from the CQC in 2019—an accomplishment that reflects the dedication and compassion of the whole team. The home is widely praised for its warm, welcoming atmosphere and exceptional standards of care, offering not just a place to live but a true home.
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