Queen's Court

2 Downing Close, Bottisham, Cambridge CB25 9DD
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9.8 69 Reviews
  • Queen's Court, Cambridge
Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queens Court is at the heart of the local community. The home provide residential and dementia care for up to 55 residents in modern en-suite accommodation.

There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop nearby, convenience is never far away. Queens Court enjoys strong ties with the Bottisham Social Club, with residents regularly engaging in social activities. The home’s secure gardens feature four courtyards filled with plants and shaded by mature walnut and apple trees, providing a peaceful space for the ‘Pot Gang’ gardening group to enjoy.

Situated in a peaceful cul-de-sac and surrounded by bungalows, the newly refurbished home has been a central part of the community for over fifty years. The home is made up of smaller ‘flatlets’ designed for groups of eight or sixteen people. Each unit has its own kitchen, lounge, and dining area, with a mix of en-suite and separate bathrooms. Whether for residential, dementia, or short-stay care, every resident receives tailored support to ensure they live later life to the fullest.

Its easy to understand why mealtimes are so important at Queens Court. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Queens Court provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Queens Court are here to help.
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Care Provided by Queen's Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1246 – £1419
  • Self-Funded Residential Dementia Care: £1400 – £1497

These prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements.

Contact Queen's Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Queen's Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (23)

Queen's Court Reviews (69)

9.8

Queen's Court has a Review Score of 9.8 (9.750) out of 10, based on 22 reviews in the last 2 years.
Over all time Queen's Court has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Queen's Court
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Total of 69, showing 21-40
Review from R S (Resident) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff generally helpful and friendly. The accommodation is good. The activities provided are generally good and enjoyable.
Food is simple and of quite good standard.
Management feels fairly remote. I cannot comment on the standard.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for taking the time to review Queen's Court, I'm glad to hear you like the accommodation and are happy with what we provide. I know that we do have chats with you and your niece on occasions…read more
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Review from P M (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Queen's Court recently and is very happy there. The staff have been consistently kind, caring and helpful. There are many activities for her to join in with, and her room is very comfortable. Our family are very happy to know she is being so well looked after, while also being encouraged
to keep as independent as possible.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for taking the time to review. Your mum is an absolute pleasure; she has settled well, joins in with the day centre and is often seen sitting and chatting with other residents. It's…read more
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Review from Myra Y (Stepdaughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is not for any particular time slot, but for from day one of my stepfather moving in.
I always find all the staff so friendly and dedicated. You can tell that they are doing the job they are doing because they enjoy their work. Nothing is too much trouble and they are always looking to
tweak what they do with residents to improve and make their lives more comfortable. I always tell my friends how excellent Queens Court is and have no hesitation in recommending the Care Home.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for the lovely review. Your stepfather is such a pleasure to support, he is adored by staff, as always so lovely when they are attending to him. Thank you for recognising the work…read more
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Review from Melanie M (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. The number of staff present is very high compared to other care
homes I have experienced – there is always someone on hand. There is a range of activities taking place each day which get my mother out of her room and allow her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for the review. Mum is still finding her feet in the home; she is joining in with activities and the day centre and has developed a circle of friends. Mum has settled really well,…read more
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Review from C B (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Queens Court since March. She received a lovely welcome which made me realise that I would not need to worry about Mum. The staff are outstanding. They are so caring and friendly and there is a lovely atmosphere at the home, it feels like one big family. Whenever I visit the staff
give me updates on Mum. I don’t know how they know all the residents as well as they do. The manager is outstanding. She leads by example. She is so caring and understanding. Thank you all so much.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for the lovely review. I know making the decision to move Mum into a home was not easy. Mum however joins in with activities in the home; she is often in our day centre and will go…read more
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Review from Genevieve S (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have just visited my father in Queens Court and was delighted to see how well he looked. He had gained a little weight and was bright in mood and keen to get into the fresh air. The staff were very helpful in helping prepare for his trip out, locating his dentures and a nice shirt. Later when we returned
management spent time talking to myself and my father about what was on offer for his entertainment and offered the possibility of theatre or cinema trips which excited my father. He also played the game Connect Four and beat me four times! The only room for improvement was ensuring that his belongings were checked daily as things went missing easily despite (usually) being given name tags. He also needed some support with ensuring the TV in his room was programmed for one particular channel and he had a radio which had been in for repair longterm. He hoped to get more exercise so I was delighted to get an exercise form to complete in preparation for this.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for taking the time to write a review, it's good to hear you found your dad looking so well when you visited. Dad does love to get out and is often (weather permitting) found sitting on the…read more
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Review from Elaine P (Stepdaughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you walk in through the door, there is welcome everywhere. We have had lunch twice with my stepfather as it has been his birthday. Only one word is needed - wonderful! Your staff are incredible. My sister and our family are so so grateful. Thank you!
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for taking the time to write a review. Your stepfather is an absolute pleasure to support, thank you for sharing him with us.
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Review from Stewart H (Son-in-law of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law made a surprise decision in September 2022. He decided that he could no longer cope with independent living. Within a week, Queen's Court found a room for him and he moved in. He felt at home almost immediately, taking part in all the activities and responding to the kindness extended
to him by all the staff and management. On the occasions that we have taken him out for social or health visits he has always told us on his return that it is good to be home. The staff are always friendly and helpful whenever we visit or telephone. Without doubt, we chose the right place for my father-in-law when we had to make what was a very difficult decision.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for the review, your father-in-law is absolutely amazing for a gentleman of 101, and such a pleasure to support. He is so independent, knows staff by name, and he also loves joining in with…read more
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Review from Kirstine H (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall Queen’s Court provides very good care for my mother who has been a resident for five years.
Employed staff are excellent, know Mum well and are therefore able to predict her daily needs.
My one criticism would be the main meal of the day when too much is given to Mum to eat. A portion half
the size would be sufficient, making eating easier and saving Queen's Court money.
More use of the minibus for outings would also be nice, possibly to an Abbey where family could meet and help with patients. although I realise this is tricky with those who are wheelchair-bound.
These are minor criticisms and overall I am very pleased with the care.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for the review, I have noted what you said about the portion size; we are a service that likes to think our residents are well-fed, but I also know a full plate can be off-putting.…read more
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Review from Elizabeth M (Niece of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Queens Court for several years, the support she has had and the care she has received simply could not have been better. The staff demonstrate great patience and deal with some very challenging behaviour from her with respect for her dignity, firmness and compassion. They keep me
well informed at all times.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for the review, your aunt is definitely one of our characters. I will share your review with my team.
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Review from R C (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for five years. As a community nurse with 40 years of nursing and in the care of the elderly, I was in no doubt which home, I wanted my mother, to go to. From the minute we arrived to the last time I visited, two days ago, Queen's Court has been outstanding in every way.
Their
wonderful understanding and appreciation of my mum’s individual needs are met daily and are provided by a dedicated team of staff, who work incredibly hard to ensure a safe and loving home for Mum. As I always say to them, if I could clone you, then every home would have a Queen’s Court team and I would proudly work with any of the staff. Every time I leave my mum, I know she is happy, incredibly well looked after and that I will be made aware of any concerns or changes they have made in her care. For me, the home ticks every box and continues to deserve its QCQ Outstanding award!
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for the lovely review, your mum is much loved by us all, and such a pleasure to support in the home. She is lucky to have such a caring family too. We love Mum's singing.
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Review from K J (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Queens Court my mum's quality of life has changed beyond all expectations. The step change improvement in her health has been remarkable. She sparkles. She could not have been treated better.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Mum has absolutely blossomed since moving to Queens Court. I remember the day of her assessment several years ago, when you wondered how accepting of us she would be, she was absolutely charming then,…read more
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Review from David C (Nephew of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queens Court's care for my uncle was excellent. It is clear that he was loved and his presence in the care home was valued. I could see that once he settled in he was happy here and despite his Alzheimer's/dementia, he played a positive role in the home simply by his presence and his easy-going nature.
Having lived for many years alone and having become progressively isolated whilst living on his own, he blossomed here amongst the community at Queens Court. I cannot thank the staff enough for the way he was looked after.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you so much for the review, which I know would be hard as your uncle so recently passed away. He is very much missed by us all, he was a gentle, quiet, unassuming man, and very much a gentleman.
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Review from P H (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and at times is very restless and challenging. All the staff are always very caring with Mum and find ways to help and look after her which she is happy with. They involve her with the other residents in music and singing activities which Mum loves. They chat with Mum and have got to
know her history so they can help her to remember where she has come from, her life story.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for the review, and for sharing your mum with us. Mum has moved around the home as her needs have changed. Mum may only be a little lady, but a big character in the unit, one who is lucky to…read more
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Review from Michael C (Son of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First class care home. Cleanliness is second to none. The staff are friendly and helpful in all aspects of the resident's needs.
I can honestly state that without the help and patience of the staff my elderly mother would not be with us today.
I can’t praise this care home enough.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for the review, greatly appreciated, as much as I know Mum also appreciates the fish and chips teas you bring in for her.
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Review from David M (Son of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great facilities. Lovely friendly staff. Look after Mum exceptionally well as I live 300 miles away and cannot get there as often as I want. Mum is treated with great dignity and is very happy.
Reply from Yvonne Dawson, Home Manager at Queen's Court
It's lovely to hear what you said about Mum being happy and well cared for. She now struggles with her communication, however, does indicate this to us too. She appears happy and content, and adores…read more
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Review from Angela G (Daughter of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum now unfortunately needs more care in Queens Court which she has been in for over 2 years. The move to the Osbourne unit with extra carers has been so good for her, they have contacted and kept me updated with her health problems since April 2023.
I cannot thank all the three different units
Mum has been on enough for their care, which means we know she is being looked after and safe 24/7 since she went to the care home.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for taking the time to review. Mum's needs have obviously changed in the time she has spent with us, thankfully Queen's Court has been able to accommodate this, by Mum moving units, as each…read more
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Review from Terence A (Son of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff do a wonderful job under very difficult circumstances. My late mother suffered from Alzheimer's and the care she was given was very good. The staff always answered any queries or concerns that we had.
Reply from Yvonne Dawson, Home Manager at Queen's Court
So lovely to hear from you, thank you so much for reviewing us. We still miss your mum, she may have been a lady of small stature, but such a big personality.
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Review from Derek P (Son of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Queens Court since August 2020 and is very happy with the quality of care and commitment of the staff team. The permanent staff are really good at understanding and anticipating Mum's needs and preferences and go the extra mile to make sure she is happy and supported.
During the COVID-19 pandemic, the staff team and management worked incredibly hard, in very difficult circumstances, to support, care for and protect the residents. Recruitment difficulties after Brexit and the COVID pandemic meant there were times when significant numbers of agency/ bank staff were necessary. Although care was always well provided some of the temporary staff were less familiar with Mum's preferences which could make her feel less 'at home'. Permanent staff levels have recently been increased. The facilities and rooms whilst good, are now a little 'tired', and a major refurbishment is scheduled for summer 2023.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you for taking the time to write a review. Mum is a pleasure to support, and she does amazingly well keeping as independent as she does. We have worked hard in trying to ensure continuity when…read more
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Review from Mary P (Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My favourite thing about living here, is that I could not be happier (some mornings I pinch myself, to make sure I am not dreaming!). I sit outside on a bench and tell those thinking of moving in, about the superb care and love they will receive. Nothing is too much for the staff. They all give 110%
plus, of themselves. Their care is second to none. The management can sell the room, but they cannot tell you of the care you will receive. They call me their ambassador! I speak from experience and from the heart.
Reply from Yvonne Dawson, Home Manager at Queen's Court
Thank you, you really are an ambassador for the home, taking time to talk to the people we show round. Moving into Queens Court has been a real positive for you, having support when you need it,…read more
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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Queen's Court is calculated as follows: ( (206 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 260 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queen's Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Yvonne Dawson

Job Title: Care Home Manager Joined: 2019

Yvonne Dawson is the Home Manager at MHA Queens Court, bringing 34 years of experience in the care sector. She began her career as a part-time care assistant and progressed through roles including Assistant Manager, Home Manager, and ultimately Area Manager, a position held for 10 years. During this time, Yvonne led services across a wide range of client groups, including learning disabilities, mental health, mother and baby units, homelessness services, and elderly care, always maintaining a strong focus on registered care and support for older people. Ten years ago, Yvonne chose to return to her roots in elder care, bringing with her a wealth of leadership experience and a deeply person-centred approach.


Under Yvonne’s guidance, Queens Court achieved a prestigious “Outstanding” rating from the CQC in 2019—an accomplishment that reflects the dedication and compassion of the whole team. The home is widely praised for its warm, welcoming atmosphere and exceptional standards of care, offering not just a place to live but a true home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queen's Court to verify any information. View our terms and conditions. Queen's Court has an Enhanced Service - more info.